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Sanctuary Cap Cana by AlSol

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Sanctuary Cap Cana by AlSol
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4,941 Reviews from our TripAdvisor Community

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Showing 4,336: English reviews
Reviewed 20 June 2016 via mobile

Absolutely relaxing and refreshing. Breathtakingly beautiful compound. We enjoyed everything from our villa to beach to pool to all the staff. Jorge, Rebeca, Jay. Rafel...thank you all! You made our trip memorable and we cannot wait to visit again!

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Helpful?
1Thank CoxFamilyJourney
Kawana P, General Manager at Sanctuary Cap Cana by AlSol, responded to this review

Dear CoxFamilyJourney, Thank you for trusting your birthday and anniversary celebrations into our hands and for sharing your experience at Sanctuary Cap Cana by Alsol with the TripAdvisor community. I feel proud when I read that the excellent service and friendliness of our team (especially from those whom you named in the review) along with the beauty of our Villa...

Reviewed 20 June 2016

My man Jay Z is the best server/entertainer in the house. Request him for everything. Super nice and puts 100% effort in everything for the benefit of you. Come to Sanctuary Cap Cana. The people are all very sweet and out for your best interest.

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Helpful?
2Thank Jessie A
Kawana P, General Manager at Sanctuary Cap Cana by AlSol, responded to this review

Dear Jessie A, Thank you for taking time to write a review about your stay at Sanctuary Cap Cana by Alsol and for choosing our hotel for your holidays. I would like to express you our happiness when reading how you highlighted out the excellent service and the friendliness of our team. I will congratulate Jay Z whose service left...

Reviewed 20 June 2016

If you are looking for a private, quite, beautiful retreat than this is it! Service was the perfect balance of attentive yet not in our face. They do not bring things to you (maybe a negative for some but for me no big deal because I hate waiters asking you if the can get you something ever few minutes)...you need...

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Helpful?
2Thank Carolyn T
Kawana P, General Manager at Sanctuary Cap Cana by AlSol, responded to this review

Dear CarolynT, Thank you for having chosen Sanctuary Cap Cana by Alsol as your holiday’s destination and for taking time to write some comments about your experience. I am very pleased to read your holidays experience was as you were looking for: relaxing, quiet and private due to the excellent service provided by our friendly staff, our calm grounds and...

Reviewed 20 June 2016

We love jay Z, he made it a great time. Gave us something to do everyday ! I love the beach access. Great room service. The beach and pools were all very beautiful. The grounds were very well maintained.

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Helpful?
Thank Lauren F
Kawana P, General Manager at Sanctuary Cap Cana by AlSol, responded to this review

Dear Lauren F, Thank you very much for having chosen Sanctuary Cap Cana by Alsol for your holidays and for your publication on TripAdvisor. I am very glad to read that the beauty of our premises, the variety of our international cuisine and entertainment options as well as the excellent service of our friendly staff made your holidays unforgettable as...

San Antonio, Texas
Reviewed 20 June 2016

We celebrated our anniversary in a honeymoon suite at the Castle. The room was lovely, the pools were beautiful, the food was good and the people made it memorable. Special shout out to our wonderful hostesses, especially Conan and Karen. They made me feel like family! Entertainment was good, although we would have enjoyed hearing more Caribbean music throughout the...

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Helpful?
1Thank VeeMars117
Kawana P, General Manager at Sanctuary Cap Cana by AlSol, responded to this review

Dear VeeMars117, Thank you for choosing Sanctuary Cap Cana by Alsol for your holidays and for taking the time to write a review about your experience on TripAdvisor. I would like to express you how proud of my team I feel when I read your appraisal of the excellent service and efforts of our staff to make your holidays wonderful...

Reviewed 20 June 2016

Great experience, staff was fantastic and very personable. JC, was great and kept us active. He is very good at keep people moving and fun to be with. He kept it fun and great person to experience life at the Sanctuary

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Thank Walter F
Kawana P, General Manager at Sanctuary Cap Cana by AlSol, responded to this review

Dear Walter F, Thank you for your publication on TripAdvisor and for choosing Sanctuary Cap Cana by Alsol for your anniversary celebration. I am thrilled to read your motivating lines referring the friendliness of our hardworking staff among them Jay Z whose devoted service made your anniversary celebration unforgettable. At Sanctuary Cap Cana we want to guarantee a vacation that...

Dothan, Alabama
Reviewed 20 June 2016

If you want a place to go and be treated like royalty this is the place. The entertainment staff is awesome and hilarious. Jay-Z always made it an effort to include everyone (don't be lazy) lol Kevin hart is always funny to watch. The food was amazing as well as the drinks. We stayed mainly at the pool bar most...

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Thank livinthedream1212
Kawana P, General Manager at Sanctuary Cap Cana by AlSol, responded to this review

Dear guest, Thank you for choosing Sanctuary Cap Cana by Alsol for your holidays and for posting a review on TripAdvisor. I am glad to read that you enjoyed the beauty of our hotel; our international gastronomy and the excellent service of our friendly team that along with our entertainment options made you feel as “royalty”. At Sanctuary Cap Cana...

Dothan, Alabama
Reviewed 20 June 2016

The rooms,food and personal were so amazing! They were so professional! They would go out of the way to make you feel very comfortable! Jay-Z was no doubt the life of every party and kept everyone on theit feet!

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Thank nowellderek
Kawana P, General Manager at Sanctuary Cap Cana by AlSol, responded to this review

Dear nowellderek, Thank you for posting a review about your experience on TripAdvisor and for having chosen Sanctuary Cap Cana by Alsol for your holiday. I am thrilled to acknowledge your compliments on the efforts and dedication demonstrated by our staff especially by Jay Z whose friendliness and excellent service made your stay unforgettable. At Sanctuary Cap Cana by Alsol...

Fort Worth, Texas
Reviewed 19 June 2016

We decided to come to Sanctuary at Cap Cana for our honeymoon and we are so pleased! The staff at this all inclusive resort are so kind and accommodating, they will do anything to make your stay memorable. Jay - Z and Kevin Hart from the entertainment staff is great! He is very fun and very good at getting people...

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Helpful?
1Thank drapplesauce
Kawana P, General Manager at Sanctuary Cap Cana by AlSol, responded to this review

Dear drapplesauce, Thank you for posting a review on TripAdvisor about your honeymoon experience among us and for having chosen Sanctuary Cap Cana by Alsol for such as romantic occasion. We wish you the best! I am very glad to acknowledge that our friendly staff, international cuisine and beautiful premises exceeded your expectations and ensured you an unforgettable experience during...

Danville, Illinois
Reviewed 19 June 2016

Jay-Z and the entire entertainment staff made my stay very enjoyable. They provided daily entertainment to keep guests entertained. The spa was very relaxing and I enjoyed the Dream massage. The food was well prepared. The resort does have a dress code so be prepared to bring clothing that is more than beach attire. I only gave 4 stars because...

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Helpful?
Thank Gina K
Kawana P, General Manager at Sanctuary Cap Cana by AlSol, responded to this review

Dear Gina K, Thank you for choosing Sanctuary Cap Cana by Alsol for your holiday and for posting a review on TripAdvisor. I am very pleased to acknowledge your positive valuation about our beautiful premises, our international cuisine and the friendliness of our staff, among them Jay Z who made you feel at home as we want at Sanctuary Cap...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Room Service
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Its inspired design combines the charm of a Spanish colonial village with the laid-back sensuality of the Caribbean and the stylish sophistication of streamlined, modern design accents. Bougainvillea-lined pathways lead guests through the resort grounds to 176 expansive, private suites housed in replicas of a tower, colonial buildings and fortress. Within the resort are 5 exceptional restaurants, 5 bars, an elegant casino, a half-mile private beach with sugar-white sand, and meeting space for up to 500 guests, while just minutes away lie all the world-class recreational appeals of Cap Cana. ... more   less 

Additional Information about Sanctuary Cap Cana by AlSol

Address: Boulevard Zona Hotelera, Playa Juanillo, Punta Cana 0809, Dominican Republic
Region: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Price Range: €360 - €670 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sanctuary Cap Cana by AlSol 5*
Number of rooms: 174
Reservation Options:
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Also Known As:
Sanctuary Cap Cana Hotel Punta Cana
Sanctuary Cap Cana Resort
Hotel Style:
#4 Family Hotel in Punta Cana
#5 Spa Hotel in Punta Cana
#5 Luxury Hotel in Punta Cana
#5 On the Beach Hotel in Punta Cana
#13 Romantic Hotel in Punta Cana
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Questions & Answers

Here's what travellers have asked, with answers from Sanctuary Cap Cana by AlSol staff and other travellers.
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Questions? Get answers from Sanctuary Cap Cana by AlSol staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for an ocean view room without an obstructed view. We had a palm tree right in our way.”
 of 5 bubbles IrisH278, 20 Feb 2017 | Read review
“Beachfront are convient to almost everything. No swim beach but the castle”
 of 5 bubbles TravelorPhila_Pa, 20 Feb 2017 | Read review
“We were in a junior suite with oceanview. The more expensive rooms with actual oceanviews are in the castle or the villas.”
  • View from Hut over the water by the Blue Marlin
  • Shower
  • Closet which was HUGE
  • Soaking tub
  • Living area
  • View from the Balcony
  • Junior Suite with Oceanview
  • Balcony
 of 5 bubbles Wssloman, 19 Feb 2017 | Read review
“Castle all the way”
 of 5 bubbles _jttgregory, 19 Feb 2017 | Read review
“Don't think it is possible to find one - we had 3!”
 of 5 bubbles ICA186361, 18 Feb 2017 | Read review
5 of 5