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Viva Wyndham V Heavens - All-Inclusive Resort, Adults Only

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Complejo Playa Dorada, Puerto Plata 05700 Dominican Republic
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Pool & Beach (1099)
Dining (385)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Daily temperature and symptom checks for staff
Updated 26/11/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 26/11/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#9 of 60 hotels in Puerto Plata
Location
Cleanliness
Service
Value
Travellers' Choice

Finding an ideal charming hotel in Puerto Plata does not have to be difficult. Welcome to Viva Wyndham V Heavens - An All-Inclusive Resort, a nice option for travellers like you.

Viva Wyndham V Heavens - An All-Inclusive Resort offers guests an array of room amenities including a flat screen TV, a minibar, and air conditioning, and getting online is possible, as free wifi is available.

The hotel offers a concierge and room service, to make your visit even more pleasant. The property also features a pool and free breakfast. Guests arriving by vehicle have access to free parking.

While in Puerto Plata, you may want to check out some of the restaurants that are a short walk away from Viva Wyndham V Heavens - An All-Inclusive Resort, including Le Petit Francois (0.5 mi), Ristorante Passatore (0.2 mi), and Lucia (0.4 mi).

If you’re looking for things to do, you can check out Malecon Puerto Plata (1.0 mi), which is a popular attraction amongst tourists, and it is within walking distance.

Viva Wyndham V Heavens - An All-Inclusive Resort looks forward to welcoming you on your visit to Puerto Plata.

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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Tennis court
Car hire
Parking
Wifi
Pool / beach towels
Adult pool
Outdoor pool
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Poolside bar
Aerobics
Entertainment staff
Evening entertainment
Karaoke
Table tennis
Nightclub / DJ
Taxi service
Spa
Couples massage
Head massage
Massage
Adults only
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
Wake-up service / alarm clock
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Languages Spoken
Spanish
2558Reviews1045Q+A100Room tips

Reviews
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Dana M wrote a review Aug 2022
Nova Scotia, Canada2 contributions5 helpful votes
We have travelled to this resort twice before and are now booked January 2023. We love this resort because it is such a wonderful small and beautiful adults only resort. the staff are amazing and the food is great. I am however concerned about the recent comments about the resort being closed/torn down/ or relocating guests. Please confirm if this is true. We chose this resort due because it is all adult. Would reconsider booking another resort if comments are true. Will it be open in January, and also adult only?
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Date of stay: January 2022
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Room Tip: Rooms are excellent, especially the amnesia suites
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Kristin wrote a review Jun 2022
2 contributions4 helpful votes
I wouldnt know how this resort is. I landed in Dominican Republic and was told the hotel I was supposed to be staying at (heavens) was closed. I was never notified of this, I even called the number a week before my trip, spoke with 3 different people, and none of them mentioned the closure. So they said, we're transferring all our reservations to tangerine. They lost our reservation, wasn't able to confirm it, even with a confirmation number. It was a stressful.first coule.days. The travel agency we booked through wasn't even aware of the closure of heavens. So they located us about 40 minutes south of where we wanted to stay and moved us to a family resort, instead of an adults only I was not pleased with my experience or the way Wyndham handled their screw up .
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Review collected in partnership with Armed Forces Vacation Club
Date of stay: June 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
3 Helpful votes
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Alyssa C wrote a review May 2022
15 contributions2 helpful votes
The resort was an older one, but a nice one. My family and I stayed there during spring break and thoroughly enjoyed our time. We did find out, however, that it is about to be torn down and replaced with something else and the staff would be moved to different Wyndham resorts in other areas. Personally, the staff was what really made this resort an amazing stay, so I suggest (if you can't stay at this location) to go with another Wyndham resort so that you can enjoy these same staff members. Yamibel at the front desk greeted us, checked us in, and was always sweet and helpful with all questions and currency exchanges. A special shoutout, though, to Ramon who worked in the spa. He was AMAZING!! He was so sweet, helpful, always willing to take time out for us and taking the best care of my family. He spoke English and Spanish and lived in the US before this job. My family can be a bit demanding at times, but Ramon always had a smile for us and went above and beyond to help make our stay incredible. When the jacuzzi pool wasn't working, he fired up the indoor jacuzzi tub in the spa for us to use. He scheduled all of our spa appointments and was helping even when he was off the clock. If you go to a Wyndham resort, I hope you meet Ramon there because he is the BEST! It was a very relaxing stay and overall great staff. We will be sticking with Wyndham resorts in the future. :)
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Date of stay: April 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from VivaWVHeavens V Heavens, Propietario at Viva Wyndham V Heavens - All-Inclusive Resort, Adults Only
Responded 23 May 2022
Dear Alissa C., Thank you very much for sharing your positive comments with the TripAdvisor readers, we are very proud to learn about your satisfaction regarding our facilities and staff. We look forward to welcoming you again soon! Kind regards, The Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Rachel K wrote a review May 2022
Toronto, Canada1 contribution
My girlfriends and I had an incredible time at Viva Wyndham V Heavens that we were so upset to leave on our last day! Our trip was from April 20-26th and we picked the best time to come for the following reasons. 1. The weather was just right - not blazing hot. 2. Due to renovations, the resort will close on May 1st, 2022 for reportedly “7 months” (double check if you’re planning to come here). The resort and beaches were absolutely stunning but it was the staff that made our trip all the more enjoyable. The Entertainment team went above and beyond their line of duty in ensuring we had fun. DaddyCool, Floki, Chocolatè, Chihuahua Winnie Pooh and DJ Smiley worked tirelessly the whole day to make sure everyone had a great time and they still managed to have so much energy (even taking the time to sit and chat with us and have fun) The bartenders Joel, Windinson and Alexander were incredible with their drink specials and knew exactly what we wanted. From alcoholic to non-alcoholic drinks, there are plenty of options to choose from. They really know their stuff! I would absolutely return to this resort and loved every minute here!
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Date of stay: April 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from VivaWVHeavens V Heavens, Propietario at Viva Wyndham V Heavens - All-Inclusive Resort, Adults Only
Responded 10 May 2022
Dear Rachel K, Thank you for your kind and detailed review of our Resort, its facilities and services. We are very glad to read that everything corresponded to your expectations and that we were even able to exceed them when it comes to customer orientation and service, which is in fact the greatest compliment a Resort can get. Thank you so much for your enthusiastic and motivating comments and we assure you that we will try our utmost to make your next visit as enjoyable as the first one. Kind regards, Customer Care Viva Wyndham V Heavens
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Odette M wrote a review May 2022
Toronto, Canada5 contributions1 helpful vote
Just wanted to give a shout out to all the staff at the “Adults only Resort at the Viva Wyndham Puerto Plata. They go out of their way to keep the crowd entertained .Friendly & hardworking !. The food was good & fresh there was no need to book for the a la carte restaurants. We thoroughly enjoyed the fresh fruit & the fried plantains . The grounds were always kept clean , the pool area as well!. The beach was a quick 5 minute walk from the resort , but a nice walk through lovely greenery & the chirping of birds . Would definitely return to this lovely island & visit the resort again!.
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Date of stay: April 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from VivaWVHeavens V Heavens, Propietario at Viva Wyndham V Heavens - All-Inclusive Resort, Adults Only
Responded 10 May 2022
Dear Odette M, Thank you for the fantastic review! It is wonderful to hear that you thoroughly enjoyed your stay during this occasion. We truly appreciate it when our guests take the time to inform us about their experience at the Viva Wyndham V Heavens. It would be our pleasure to welcome you back at Viva Wyndham V Heavens very soon. Kind regards, Customer Care Viva Wyndham V Heavens
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
natalie m wrote a review May 2022
1 contribution
First time visiting this resort , at first I was a lil disappointed. But then the staff made our stay better. Our favorite spot to eat was sofrito great restaurant. The amount of fun we had is going to be with us for ever. We will be visiting again.
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Date of stay: April 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from VivaWVHeavens V Heavens, Propietario at Viva Wyndham V Heavens - All-Inclusive Resort, Adults Only
Responded 10 May 2022
Dear natalie m, Thank you very much for your kind comments and for taking the time to post your review. We are very pleased to learn that you enjoyed your stay at our beautiful resort and we would like to express our deepest gratitude for choosing our Viva Wyndham V Heavens. We would be honored to welcome you back in a near future. Kind regards, Customer Care Viva Wyndham V Heavens.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
eldeana wrote a review Apr 2022
Boston, Massachusetts3 contributions2 helpful votes
+1
If I could give V heavens more than five stars I definitely would. The place was amazingly beautiful. The atmosphere and vibe of the resort was phenomenal. Five different options of restaurants to eat from. The food was good and the drinks were amazing. Shout out to Joel and Orelvis for making the best drinks ever.! They knew exactly what we wanted before we could say it. The staff was very friendly and helpful. I’d like to give another special shout out to Anabelia and Adalgisa. It was my cousins birthday weekend and they were phenomenal with getting the decor and coordinating delivery of the cake,fruit, and wine to her room for us. They did a phenomenal job! The scenery was amazing 3 to 4 minute walk to the beautiful beach and a two minute walk to the strip mall and club. And the poolside was amazing. Justin Bieber was a great host with the pool parties and BINGO. V heavens was clean can’t wait to plan another girls trip again!!
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Date of stay: April 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from VivaWVHeavens V Heavens, Propietario at Viva Wyndham V Heavens - All-Inclusive Resort, Adults Only
Responded 30 Apr 2022
Dear eldeana, Thank you for your kind and detailed review of our Resort, its facilities and services. We truly appreciate you chose our resort for your vacation. We are thrilled to hear you had an excellent time and hope that your review will help other visitors to choose us. It is more than wonderful to hear that you thoroughly enjoyed your stay, we truly appreciate it when our guests take the time to inform us about their experience at the Viva Wyndham V Heavens. Thank you so much for your enthusiastic and motivating comments and we assure you that we will try our utmost to make your next visit even better than the first one. Kind regards, Customer Care Viva Wyndham V Heavens
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Eurick Ortiz wrote a review Apr 2022
1 contribution1 helpful vote
The attention was excellent, great staff always giving you the best service and making you feel like you are King. The food variety is very good and taste great. I'd recommend any couple to come to this place and have a great time. Yamibel and Adalgisa at the lobby were excellent. Also Daddy Cool from the animation staff was really fun.
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Date of stay: April 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from VivaWVHeavens V Heavens, Propietario at Viva Wyndham V Heavens - All-Inclusive Resort, Adults Only
Responded 26 Apr 2022
Dear Eurick Ortiz, Thanks for choosing to stay in our Viva Wyndham V Heavens. We are glad to know that you had an memorable vacation and we afford our goal of satisficing your expectations. We hope to welcome you back for offering you another awesome stay. Best regards, Customer Care Viva Wyndham V Heavens
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
kellynshaffer wrote a review Apr 2022
Methuen, Massachusetts25 contributions5 helpful votes
If you want to sit and relax, this is your place. If you want activities, even though they are stated, few activities take place. The resort is closing May 1st, 2022. We were not told that our gold wrist bands provided us with reserved tables-which the service was no better, and top shelf liquors. We should not have had to ask, no one really paid attention to the bands, so why give them. The food was bland and at certain restaurants cold. My friend consistently ordered the filet, not sure why as it was never consistently made.
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Review collected in partnership with RCI
Date of stay: April 2022
Value
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Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from VivaWVHeavens V Heavens, Propietario at Viva Wyndham V Heavens - All-Inclusive Resort, Adults Only
Responded 26 Apr 2022
Dear kellynshaffer, Thank you for your review. We assure you that the involved department will be informed about your comment and we will do our utmost to improve the quality of our services. Thank you once more for your constructive feedback and we hope that we will be able to welcome you back in a near future. Best regards, Customer Care Viva Wyndham V Heavens
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
GeorginaKV wrote a review Apr 2022
Toronto, Canada15 contributions21 helpful votes
Recently returned (April 14 2022) from Viva Wyndham Heavens and feel we got a little less than what we expected but still enjoyed the sunshine and pleasant people of the Dominican. The resort deserves high marks for cleanliness and the attentiveness of their staff to the limits they are permitted.I say this as with every trip to the Dominican Republic I've always found the people to be very welcoming and willing to help. It seems at this Resort the training provided is lacking the attention to detail seasoned travelers have come to expect over the last number of years. Little things like service around the pool or on the beach, timing of meal courses during Ala carte dinners, bread plates when serving rolls, offerings of the entire accents to a meal rather than delivering upon request when convenient. Visited Blend, Rosmarino and Pueblo 222 as well as V Kitchen (buffet). Blend has a good offering of Seafood and Steaks however your quality/ cut of Steak will be a hit or miss situation, I had one night over marinated cheap cut and on second occasion although very small it was good.Someone needs to look at the table/booth heights as I'm 6' 2" and the table was above my sternum, not comfortable. Rosmarino, or Italian was just okay, far too sweet a sauce is used everywhere, and should consider Fresh Parmesan offering. Pueblo 222 was my favorite however why not offer the wonderful guacomole, Salsa and cream with the Fajitas/ Tacos rather than people having to ask for it. As far as the Buffet I don't believe I had anything hot from the steam tables all week, and never once saw what we would call bacon at breakfast. Although creative you could see the efforts made to use every bit of what was previoulsy served. Inexpensive booze but reasonable beer and no Canadian whiskey at all. I saw an occasional bottle of Absolut Vodka bu that was for VIP clients, so if VIP gets Absolut the rest of us are wondering how VIP the VIP could be? By the way, do not under any circumstances order the Club sandwich from room service, we lost 2 days with illness as a result. The little things we noticed that could have made it so much more pleasant. Animation staff makes efforts to engage people and should be commended however the client base is international, why not appeal to everyone with more than just the music Loved by those of your own staff. We heard "how do you do" your Aerobics song blasting out of a speaker in loop for over 45 minutes and no one was doing Aerobics. Listen to your staff when they report things are broken or missing, Toilet seats to be repaired, water not being replenished in room, pool lounge chairs and umbrellas to be repaired, simple things like kleenex in rooms would be nice. Exceptionally high marks to the Manager of the Spa for his comprehension of Economics, that being to provide a high quality experience at a reasonable price and you will get repeat and new customers by word of mouth. Far too often we've seen ridiculous pricing for Spa services with no verification of RMT credentials whereas in this instance he provided all necessary documentation to easily submit for insurance claims. In closing we enjoyed our stay however would likely not return. The weather was great, the staff pleasant and helpful, it seems to be the Management hindering the willingness and efforts of staff to better themselves by not providing the level of training more and more people expect. We got away for a very reasonable price but will explore other options.
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Date of stay: April 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from VivaWVHeavens V Heavens, Propietario at Viva Wyndham V Heavens - All-Inclusive Resort, Adults Only
Responded 19 Apr 2022
Dear GeorginaKV, Thank you for publishing your review. Our continuous commitment is to provide a quality service to all of our guests, we regret that not everything has meet your expectations. We would like to clarify that the premium drinks are not parte of a VIP package but are for Viva Club members. We assure you that your comments have been taken into account. Please do not forget that we will be pleased to welcome you back. Best regards, Customer Care Viva Wyndham V Heavens
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$136 - US$199 (Based on Average Rates for a Standard Room)
LOCATION
CaribbeanDominican RepublicPuerto Plata ProvincePuerto Plata
NUMBER OF ROOMS
190
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Frequently Asked Questions about Viva Wyndham V Heavens - All-Inclusive Resort, Adults Only
Which popular attractions are close to Viva Wyndham V Heavens - All-Inclusive Resort, Adults Only?
Nearby attractions include Rigo /Leonel and Marleny taxi tours and excursión (4.8 km), Joyeria Las Americas (5.9 km), and Rancho Lorilar (3.8 km).
What are some of the property amenities at Viva Wyndham V Heavens - All-Inclusive Resort, Adults Only?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Viva Wyndham V Heavens - All-Inclusive Resort, Adults Only?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Viva Wyndham V Heavens - All-Inclusive Resort, Adults Only?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Viva Wyndham V Heavens - All-Inclusive Resort, Adults Only?
Yes, free parking is available to guests.
What are some restaurants close to Viva Wyndham V Heavens - All-Inclusive Resort, Adults Only?
Conveniently located restaurants include Big Lee's Beach Bar, Ristorante Passatore, and Le Petit Francois.
Are there opportunities to exercise at Viva Wyndham V Heavens - All-Inclusive Resort, Adults Only?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Viva Wyndham V Heavens - All-Inclusive Resort, Adults Only?
Yes, dry cleaning and laundry service are offered to guests.
Are there any historical sites close to Viva Wyndham V Heavens - All-Inclusive Resort, Adults Only?
Many travellers enjoy visiting Fortaleza San Felipe (5.7 km), Casa Museo General Gregorio Luperón (5.7 km), and Logia Masónica Restauracion No. 11 (5.7 km).
Is Viva Wyndham V Heavens - All-Inclusive Resort, Adults Only accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.