Excellent trip!!, my wife and I had a wonderfull, aniversary trip. our room was beach view, and was great, very clean and with fruits at the arrival, was the best vacation in our life,, we went to the restaurant Mylos, we loved it. great service, at the arrival the ckeck in was fast, and we went directly to our room. thanks guys for the great service!! we want to give a special thank you to Marlen, Orlando, Johaira and Nataly.....
Well I have just herd that you have hired Johaira Jaquez Castillo on your team has Guess service manager.Believe me you will not be dissapointed on her professionnal and wonderful service. Her devotion and smile always kept customers sooo happy.I have had her serve me for over 15 years at her prvious job, she will always go out of her way to make sure her customers are happy.
The best hotel in puerto plata with the best service. Check in fast and easy. They have the best staff ever. Aneudy at the vip lounge is so nice. This is my second time in this hotel and can say it is very good hotel.
Not sure what they selling for a VIP package.. vip felt limited still made lines for food got turned away from Mediterranean restaurant.. my brother and I were separated upon arrival, made the stay a lil more uncomfortable..
I really like this hotel, it was an amazing experience. The rooms were really great, also the food so many different tastes wow! The pool and the activites in the pool were so fun and cool. Thanks to all the staffs and entertainers there they’ve made it even better: yancarlos Bladimir jesus alexander mosquitos and boss José Benjamin 💘💘💘💘💘💘💖💖💖💖💘
Excellent service, good, hospitality and friendly People, specially for Johaira Jaquez at z vip lounge, and the whole group for A&B Who are z Best for z Best in the resort Who managed great service and go beyond for u to be feel at home
We were impressed of the sévices received at that hotel we really enjoyed our stay! We want a special to Johaira for her great services she was very helpful. Can wait to return to see her again. It was our first time at that hotel but we will return!!! We really enjoyed our stay!!!
I have been here numerous times and always enjoy my stay because I understand & have realistic expectations. There are pluses and minuses at every resort. With that said, check in & out was easy. Bellboys Manuel & Pedro very reliable and eager to help. Food is ok, no complaints here, depends on your desires. No reason for anyone to go hungry unless you are expecting Caviar & Champagne on your beer budget. My favorite eateries, the Brazilian Restaurant & late night beach snack bar. My favorite building to stay, Building 8, near pool and short walk to beach. Late night disco in lobby, nice touch to keep hotel guests engaged in the evening. The crown jewels of this hotel are the people. Namely Luis Perez who is now a well deserved Manager after being a great reception desk worker years ago, congrats my friend you deserve it. I hope the staff realizes your value and follows your service leadership. The other person Johaira in Guest Service who knows exactly what excellent service is. I am happy to see her at Be Live having had the pleasure of her service in another hotel. She exemplifies what Customer Service should be. Here experience level is above average. I am a proud repeat guest of Be Live and encourage anyone who stays there to seek out Johaira for solutions to problems. If she cannot assist, she will direct you. She understands that your vacation is not to be wasted. Thank you once again Be Live for your consistency in contributing to my happiness.…
We had so much fun at this resort, the staff were excellent, the rooms were comfortable but our favourite part was the nightly entertainment! We loved Yancarlos, Bladimir, Jesus and Mosquito and the boss Jose!
The resort and staff were amazing! The staff were very inclusive and the events they held at the pool were always keeping things interesting. Bladimir, Yancarlos, and Jesus were great entertainment and great help!