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1 Paradise Drive Cofresi Beach, Puerto Plata 57000 Dominican Republic
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About

#16 of 60 hotels in Puerto Plata
Location
Cleanliness
Service
Value
Cofresi Palm Beach & Spa Resort – Dominican Republic is the newest jewel in the Lifestyle Holidays Vacation Club. Nestled along the Cofresi beach shores, and overlooking the sparkling Caribbean sea, this resort caters to the luxurious enjoyment of both families and couples looking for that perfect getaway. With 468 well-appointed accommodations that range from Adult Only Spa Suites, to Standard family friendly rooms located in a quite setting between the ocean beach and spectacular pool, this is a paradise worthy of the Lifestyle name. The resort was created with space and comfort in mind, making Cofresi Palm a relaxing, enjoyable and satisfying experience for all guests and their families. All rooms have air conditioning, cable television, phones, and ceiling fans, while the decor has a distinctive design, featuring dark wood furnishings. Shaded patios and verandas provide a relaxing place to gather in some of the units. Providing both service and features that are standard for a Lifestyle property, the Cofresi Palm offers a unique luxury accommodations experience. Cofresi Palm provides the easy, relaxed ambiance of the Caribbean in an opulent and elegant setting. Experience the array of beauty and excitement that Cofresi Palm Beach & Spa Resort has to offer.
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Property amenities
Free parking
Wifi
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Tennis court
Babysitting
Parking
Paid wifi
Adult pool
Outdoor pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Swimup bar
Poolside bar
Entertainment staff
Evening entertainment
Table tennis
Children Activities (Kid / Family Friendly)
Kids club
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Full body massage
Massage
Salon
24-hour security
Concierge
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Private balcony
Safe
VIP room facilities
Refrigerator
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL STYLE
Ocean View
Great View
Languages Spoken
Spanish
5126Reviews1023Q+A100Room tips

Reviews
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Monira Z wrote a review Sep 2022
1 contribution
This hotel’s customer service is zero!We visited from September 9th to September 17th. It was the worst experience ever! Same bad tasteless food every day in buffet, no variation, specially in fish items: only mahi mahi and grouper. 7 days we had to take this same tasteless food! My dad lost his phone in the bus and air transat lady named Alexandra such a greedy mannerless lady took $30 from us to get my dad’s phone back. No international drinks, all were domestic brand! I personally wanted to thank the bus driver and tip him but that greedy lady didn’t agree. We had kids and my elderly parents but they gave us room at the third floor. Beach was the smallest and very dirty beach. No water sports there! It was written non motorized sports were included but there was nothing over there. Waiters were good but customer service or guest service is very bad!Went to guest service for a formal complaint but they didn’t help. My mom’s $500 US dollars were stolen. They told us to take safe with additional fee but we didn’t agree on that. Don’t know maybe that’s why the money were taken! High authority should check these things in details or else international people will not come.
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Date of stay: September 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from The Management Team, General Manager at Cofresi Palm Beach & Spa Resort
Responded 5 days ago
Dear Guest, Thank you for taking the time to write us your comments about your stay at our resort. We thank you for your feedback and for giving us your point of view about our property and services as it helps us to improve our standards. All your observations were forwarded to the involved departments to take corrective measures. We very much appreciate your review, as it is through this medium that we are able to address guest issues and discrepancies. Thank you so much! Best Regards, The Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stay798339 wrote a review Aug 2022
Sarnia, Canada10 contributions4 helpful votes
+1
Hotel's Favourite
We went towards the end of COVID so not everything was open but we loved it so much we are going back in 2 months! It is huge so do your research people the nay sayers that complain about the size or walking that's on you for not looking into the details We had hot water...the food was amazing but we are just happy it's not Cuban food lol Pools are great people are great treat them with respect and you'd be amazed! Voice your room concerns they will accomodate you And people please Don't give a bad review because your room wasn't ready at 10am when you arrived It's like any hotel 3pm...if it's sooner tip them! A little goes a long way Or go to a sandals We love cofresi!
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Date of stay: August 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
3 Helpful votes
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Response from The Management Team, General Manager at Cofresi Palm Beach & Spa Resort
Responded 23 Aug 2022
Dear guest, First of all we would like to thank you for choosing Cofresi Palm as the hotel to enjoy your vacation and we also would like to thank you for writing your opinion about your experience. We are very happy with your nice review!! We hope to have the opportunity to host you again very soon!! Warmest Regards, The Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Cathy L wrote a review Sep 2022
1 contribution
We exchanged through Interval International. Will never go back to Cofresi again! Rooms old & outdated. Bed was like sleeping on concrete. All restaurants were not available every night. Could only have a "reservation" at a restaurant every 3 days. Food was not that great. Weekends the resort was packed with local dominicans & resort caters to them. All spanish music, people rude, trash every where. Constantly trying to sell us a "vacation club". They were relentless! Calling my room before 8am and banging on my door the first morning we were there. Waiting like vultures outside the buffet in the morning. Ridiculous!! Water went off in our room 2 days in a row. Access to the pool outside our building was limited to people that paid $20/day or bought a massage. Safe in room cost $25. Some pool bars were closed. Beach is limited. Some areas closed to only "vip members" gold or blue bands. Even though we had blue bands but they said "interval". Told when we checked in we were VIP, didn't buy a membership. after that we were not VIP
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Date of stay: September 2022
Location
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from The Management Team, General Manager at Cofresi Palm Beach & Spa Resort
Responded 6 days ago
Dear guest, Thank you so much for taking some time to express your impressions during your stay at Cofresi Palm. Your review is very appreciated by us and your comments are very useful to improve our operation. We have taken all your observations into consideration and shared them with the involved departments in order to detect possible shortcomings and opportunities for improvement. Thank you so much for your opinion. Best Regards The Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Thesmooth1 wrote a review Sep 2022
5 contributions2 helpful votes
+1
I want to begin by saying I visited pre-covid and post covid and some things have remained the same, some different and some disappointments. In 2018 this place was lively, food choices were unbelievable. In 2022, limited choices some things offered everyday. The casino has been minimalized by the cigar bar they added. They still serve the same popcorn and nachos in the casino. They use to offer wifi throughout the resort, now you have to pay unless your at VIP Beach. The folks who work for the Spa harass you more than the time share folk compared to 4 years ago. Along with the cigars. The beds are now hard. We had what felt like the boxspring with a make shift pillow top. The ants visited the bathroom sink area daily and that was with EVERYDAY housekeeping. Our housekeeper (Massiel) was the BEST!!! The ants were her fault. If you get her tip her well she's AWESOME. The morning shift at the bar in the casino can make a drink, make you feel welcomed. The transportation around the resort is slow. You do better walking and learning. It is large though. No elevators so bring comfortable shoes. Every restaurant was good except the Brazilian. Very rude and the sad part is they weren't before. I had to walk out. The nightly shows haven't changed much to the point I knew the routines. I returned because I loved this place and my first visit was BEYOND memorable. It was everything. I get it Covid-19 came messed a lot of ish up. Changed stuff DRAMATICALLY! Still had a good time. Just not like before. And it seems more locals vacation there now than before. I never visit the same resort twice but I felt so much love the 1st time I wanted to return. I was sad at the changes but still happy I went. Will I ever go again....ask me in 4 years.
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Date of stay: August 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from The Management Team, General Manager at Cofresi Palm Beach & Spa Resort
Responded 6 days ago
Dear guest, Thank you so much for taking some time to express your impressions during your stay at Cofresi Palm. Your review and comments are very appreciated by us in order to improve our operation. Thank you so much for your opinion. Best Regards The Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Natasha F wrote a review Sep 2022
1 contribution1 helpful vote
+1
The two rooms we were placed in were falling apart. We were first placed in room 20421. It was a twin/double room. The switch two the ceiling light was faulty. If you didn’t push in forcefully on the switch, the light would not turn on. Flipping it normally will not turn it on. There was also a leak in the bathroom ceiling. The leak was so big it was practically raining indoors. There was a massive puddle on the floor. After complaining to Rohanny (the front desk person), he sent us packing our bags to go to a new room (Room 20323). Our night plans were gone. The bellhop that took our bags was incredibly rude. Upon arriving to the room and dropping the bags off. He handed me an NDA*. It said that if I signed, I would not be able to talk about my experience in the resort with anyone, online and n person. If they find out I am talking about the resort, their legal team will find me and sue me. They paperwork was in spanish, so it took me a moment to read it. That made the bellhop incredibly angry and he yelled at my boyfriend to translate and told us “we were making his job harder. And We should just sign it.” When we refused to sign it he huffed and puffed then said he “doesn’t have time for this” and “you’ll just sign it in the morning.” (That’s why there weren’t many good reviews. You can’t leave a bad review if you signed that paper.) After getting dinner we came back to find that the for would not open. Almost as if it was glued shut. After getting help the person a few doors down, we found out that he was also upgraded because his bathroom ceiling was also leaking. However he did sign the NDA. Well the ceiling in this bathroom was also leaking AND it was caving in! THERE’S MORE! Get ready to be out of the room promptly by 8am otherwise you will be bombarded and harassed by cleaning every hour on the hour. They’ll knock on your door and whether you respond or not, they will use their key to open your door. Don’t bother locking your door because their key bypasses it. There was nothing to put on the door to notify them to NOT enter the room. Then with an attitude ask “when will you be getting out I have rooms to clean”; “You’re getting in the way from me doing my job, I have other rooms to clean for the people checking in at 3”; then on the day before we left: “when are you leaving because you’re interfering with my work.” It just gets worse from there: * The food is generally not that good. Expect bland and tasteless. * Dinner reservations must be made between 8am and 11am the previous day. Or at 3pm the same day if by chance someone cancels. (They do not tell you this. You find out after trying to make a reservation.) * The Buffet staff were incredibly rude, giving nasty looks and talking down to us when we asked for water or utensils that weren’t dirty. One even yelled at us when we had asked to use the bathroom and where it was. * Depending on the wristband you are only allowed is certain parts of the hotel. As part of a regular hotel stay, you get access to 3/7 sectioned off beaches and 9/18 restaurants which are scattered across the different hotels. * The shuttle only passes around every 25 minutes. Which would be fine if the resort wasn’t massive. There are about 3 different resorts and multiple rentals properties tied together with a maze of streets under the Lifestyle Holidays name. * Alcohol service is inconsistent. You can order the same cocktail in any bar and get a different result. And some bartenders save the “good alcohol” for white people with the “money’ and replace it with a whiskey that tastes like cigarettes. As if there is no color or taste difference between white rum and whiskey. The ingredients listed on the menu under the specific cocktail mean nothing to some bartenders. You will not be attended properly without hold cash in your hand and fanning them down. Even then, to be attended to a second time you must take out more money. Many patrons we spoke to had the same complaint! * Don’t expect good service unless you look like a white english speaking American. If you have a touch of melanin, look hispanic/latino and speak spanish, you will be forgotten and disrespected. * From the cleaning service to bartenders and waiters all the way to front desk staff were incredibly rude. According to Gabriela (front desk person), the bellhop shouldn’t have allowed us to sleep in that room (20323) if we didn’t sign the NDA and should have “taken us to a lesser off room”. She then said we should have complained before and there’s nothing no one can do. We did complain before, to Rohanny. She sent us to guest services. Esteisy (guest services) said there was nothing she can do because we were checking out that day and offered a bottle of cheap wine. As if wine was going to resolve the issue. She said “that’s just how it is everywhere since covid.” She got incredibly flustered when I said, “Excuse you, but I frequently go on vacations to resorts, this is not my first since covid but this was the worst.” She then had us fill out a complaint form and said it would be dealt accordingly. Well its been two weeks from that train wreck of a vacation and have heard nothing from them. *. NDA- Non Disclosure Agreement
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Date of stay: August 2022
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Room Tip: VIP rooms give you a go cart to take you across the hotels
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from The Management Team, General Manager at Cofresi Palm Beach & Spa Resort
Responded 3 weeks ago
Dear customer, Thank you for sharing your comments with us on your recent vacation at Cofresi Palms. We can assure you that all of our client´s opinions are very important to us because it is the more reliable source of information to improve our services and facilities. We apologize for any inconvenience that you might have experienced during your stay. Thank you for your opinion and detailed review. Kind regards, The Management Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
happylily2 wrote a review Aug 2022
New Milford, New Jersey2 contributions2 helpful votes
You get what you pay for. You have access to 3 resorts: Cofresi, Tropical and Crown. We got the VIP amenities for 2 @$61.54/night. It included a king-sized bed, all you can eat buffet (meals, snacks and alcoholic drinks), games, and nightly shows. Pros: * Price * Beach * Landscape * Architecture * Friendly staff * Beautiful cabanas (Get there early for the best spots. The VIP section has thinner overhead coverage so go to the regular area for thicker hut-like sun coverage.) * Many pools and staffed with lifeguards. (But no covering from the sun.) * Snorkeling including BBQ meat and drinks. The BBQ chicken, pork and hot dog were of the best flavors! (We bargained it down to $150 for 2 people!) * 3 hour welcome massage with mani/pedi for $235/person. Cons: * There’s a sewage pipe leading into the ocean in the middle of the beach and it flows into the ocean where guests swim! * Beaches have no lifeguards. * Food is a hit or miss. No ice cream. The pasta and rice were undercooked. Best to get meat off the grill. (Go to the Tropical for better food.) * Service is slow. (Go to the Tropical for faster services.) * The hotel room that was originally assigned to us was very humid. The floor was soaked with a thick layer of water and the bed was damp. (Guest services accommodated the change to a different room but it had no hot water.) * The nightly entertainment didn’t have live vocals. The women wore scantily clad clothing and danced provocatively. May not be appropriate for children. * No air-conditioning in the dining halls or main lobby. It’s cooled by fans. (Go to the gym for air-conditioning.) * Constant soliciting for the add-in’s. (Just ignore them.)
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Date of stay: August 2022Trip type: Travelled as a couple
Room Tip: The DR is hot and humid. during summer months. Bring bug spray. Watch out for poor air quality in...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from The Management Team, General Manager at Cofresi Palm Beach & Spa Resort
Responded 4 weeks ago
Dear guest, Thank you for your review and for taking the time to write about your stay in Cofresi Palm. It is of great importance to know our guest´s experience in order to improve our services. Thank you again for your detailed post, it is very useful for us to know your opinion. We will take your observations in the highest consideration. It would be a pleasure to host you again in the future. Best regards, The Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Skarlet C wrote a review Aug 2022
1 contribution
all I have to say is roaches in the bathroom, pillows were super uncomfortable, food was terrible. A fight broke into one of the restaurants it was really scarry. If you want to have a good time, go somewhere else.
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Date of stay: August 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from The Management Team, General Manager at Cofresi Palm Beach & Spa Resort
Responded 4 weeks ago
Dear guest, We thank you for your feedback and for giving us your point of view about our property and services as it helps us to improve our standards. On behalf of the Management please accept our sincere apologies for any instance of inconvenience experienced during your stay with us. Respectfully yours, The Management Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Miguel A wrote a review Aug 2022
1 contribution
I rarely go to Puerto Plata when I vacation in the Dominican, but now it is one of my favorite places to go with my family, I really liked this hotel, the rooms are not the best and the internet has to be paid for, but the staff is very good and they help you with any inconvenience, especially my friend Rigoberto from the reception, see you next year.
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Date of stay: August 2022
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Room Tip: 40 buildings are the best
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from The Management Team, General Manager at Cofresi Palm Beach & Spa Resort
Responded 23 Aug 2022
Dear Guest, Thank you for your comments and positive review. It would be our pleasure to welcome you back to Cofresi Palm for another unforgettable vacation!! We will share this review with the mentioned staff. Thank you so much!! Sunny Regards, The Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
francis t wrote a review Aug 2022
1 contribution
We stood in Cofresi the week of August 08th and had the time of our life . Special thanks to our bartender, Wilfredo, he made the visit extra special by making sure to keep the great vibe , amazing drinks and company . We will for sure return .
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Date of stay: August 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from The Management Team, General Manager at Cofresi Palm Beach & Spa Resort
Responded 23 Aug 2022
Dear Guest, Thank you for your great comments and positive review. It would be our pleasure to welcome you back to Cofresi Palm for another unforgettable vacation!! We will share this review with the great Wilfredo!! Thank you so much!! Sunny Regards, The Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Risaa R wrote a review Aug 2022
1 contribution
Wilfredo is by far the best bartender ever ! He made sure that we felt welcomed and was always accommodating. He made sure we had food , Drinks everything we needed . I will come back to this hotel just for HIM 😊 Let’s not forget his MUSIC WAS ALWAYS ON POINT. Top service provided by him.
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Date of stay: August 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from The Management Team, General Manager at Cofresi Palm Beach & Spa Resort
Responded 23 Aug 2022
Dear Guest, Thank you for your great comments and positive review. It would be our pleasure to welcome you back to Cofresi Palm for another unforgettable vacation!! We will share this review with our amazing Wilfredo!! Thank you so much!! Sunny Regards, The Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$87 - US$160 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sun village puerto plata, sun village hotel cofresi, dominican republic sun village, sun village dominican republic, sun village spa, sun village resort dominican republic, sun village resort puerto plata, sun village beach resort, sun village resort spa puerto plata
FORMERLY KNOWN AS
Be Live Grand Carey
LOCATION
CaribbeanDominican RepublicPuerto Plata ProvincePuerto Plata
NUMBER OF ROOMS
468
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Frequently Asked Questions about Cofresi Palm Beach & Spa Resort
Which popular attractions are close to Cofresi Palm Beach & Spa Resort?
Nearby attractions include Ocean World Adventure Park, Puerto Plata (0.8 km), Bravissimo Fiesta Premium (0.8 km), and Cofresi Beach (0.7 km).
What are some of the property amenities at Cofresi Palm Beach & Spa Resort?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Cofresi Palm Beach & Spa Resort?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Cofresi Palm Beach & Spa Resort?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Cofresi Palm Beach & Spa Resort?
Yes, free parking is available to guests.
What are some restaurants close to Cofresi Palm Beach & Spa Resort?
Conveniently located restaurants include Le Papillon, Charros CaribeMex, and El Pilon.
Are there opportunities to exercise at Cofresi Palm Beach & Spa Resort?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Cofresi Palm Beach & Spa Resort have an airport shuttle?
Yes, Cofresi Palm Beach & Spa Resort offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Cofresi Palm Beach & Spa Resort have airport transportation?
Yes, Cofresi Palm Beach & Spa Resort offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Cofresi Palm Beach & Spa Resort?
Yes, dry cleaning and laundry service are offered to guests.
Does Cofresi Palm Beach & Spa Resort offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.