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(continued) We were ALL told to be there between 9-11 am at the medical building on a certain day for Covid testing. The line was LONG & not moving... no shade in the line & several elderly people needed a place to sit away from the full sun & needed water. NO COMMUNICATION & no water & no shade until you were inside of the building. Line did not move AT ALL for 1-1/2 hours!!! We think the medical workers weren't even there until then. There was only 1 person doing the testing... and 1 assisting for ALL of those (maybe 50-75) people! The line took 2 hours, the actual test took 60 seconds. Several guests had excursions booked & had to no-show -- however, getting home was more important. I was mad b/c they "took" 1/2 of my beach day. )-; Then we go to guest services to get our test results the next day and SHE ACTUALLY ASKED ME TO GIVE THEM A 5 OUT OF 5!!! I told her that I could not do that, because we did not receive that type of service, etc. It's bad enough when you're GOOD and you "hint" for a 5... but to provide horrible service & then DIRECTLY ASK ME TO LIE ABOUT IT was absurd. Will never go back! (Only rating it as a 1 star, b/c ZERO is not available.) P.S.--KIDS EVERYWHERE!!! Even in pools that had signs that read "Adults Only."…
Date of stay: March 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.