It’s a very nice hotel,the food is nice and the beach is not overflowing with people. The animation brings a lot of life into the hotel and makes the stay even more fun,very nice employees. AMAURY (chihuahua)Roberto(Bubalu)Yovany(minimi) Luis(coco loco) yarilda and Juan Carlos.
Fun for family, good food. Entertainment shuts down at 11:30, and then very quiet. Locals come on the weekends and resort is very busy. Games at pool are fun and beach is nice, VERY WINDY. Overall, decent stay.
Let me start off by saying that the resort itself is beautiful, grounds are impeccable and the ocean and mountain views are just breathtaking. Food is tasty. Drinks are beyond awful they are literally watered down and the beer is hot at the beach bar ALL the time. Sadly, check in was terrible, Waldin especially. It was a hot and lengthy process and my prior emailed requests were not honored and staff in the lobby were borderline condescending and rude. We sat in the lobby after arrival (which has NO AC) for an extra 3 hours due to their incompetence. We weren't offered so much as a glass of water and we were drenched in sweat. DO NOT BOOK YOUR TRIP INCLUDING ANY FRIDAYS OR SATURDAYS DURING YOUR STAY. Local residents take over the resort because of the new low rates being offered to the people there and it's a nightmare attempting to eat, get a drink or enjoy the pool. Masks are mandated in the buffet for all meals (which has no AC) and we were even told by one of the lobby workers at one point that we have to buy masks in the gift shop because they were running low... (HA!) and of course they were running out, 700 people just checked in at once! Not enough food choices or restaurants, we could only get a reservation for the Italian, it was good. There is no entertainment. Period. Rooms are rather hot and humid. Beach is on an incline, makes walking difficult and laying out super uncomfortable as the chair is never level and always on a slant. A lot of Coral Reef. People selling souvenirs on the beach are at an all time annoyance level. HUGE SHOUTOUT TO HIPOLITO in the buffet, What a professional!! He is the ONLY worker there that deserves my heartfelt gratitude for his service and kindness, the others need to model his behavior. Thank you Hipolito!! Finally, Management really needs to get it together. I would not go back. We have visited Punta Cana multiple times and wanted to try something new, unfortunately, this wasn't what we expected. My advice...Take your hard earned money elsewhere.…
We booked a stay as a gift and pre paid for the stay. This hotel gave the guest a very hard time at check in and even a harder time at check out. They claimed not to be able to get the money from who we booked the stay with. I contacted who we made the reservation and they confirmed it had been paid for. We tried to contact the hotel and they do not have a working number you can call from the US. They then charged the guest again for the stay. The hotel then requested that I send a copy of my license via email which is not secure. DO NOT STAY AT THIS HOTEL
Compact resort with very good food and friendly staff. Visited May/June for 3rd visit. Still a great resort. Nice golf course across the street. Lovely long beach for walking. Would very much like to return.
Everything of this trip with my friend was very nice, the animation, the resort,etc. The entertainers, especially Juan Carlos, were really nice and fun. The pool and the room were very clean. The food really good! I wouls recommand this to everyone!
Very nice beach not too crowded. At night, the show are really entertaining and funny. The personal is exceptional all day, every day. During the day, the activities are fun. The food is very good and changes every day, multiple choices. Thank you to Amaury(chihuahua) and Juan Carlos.
Very good service, staff really open and nice, Juan carlos and Amaury are the best entertainers, room very clean everyday, food always good and variate, nice pool, drinks were good and strong!! Thank you Juan Carlos and Roberto, you were my favorite !
nice resort, very clean and staff is very nice and entertaining. The pool is nice and Juan Carlos is a great entertainer. The food was also good. Rooms were very clean and cleaning ladies cleaned the room very well every day.
Been here before , most wonderful people in the world , so kind and friendly. The resort is small but excellent for getting around. Nothing is far away. Planning a return trip in November if all goes well It’s a place you get addicted to, can’t wait to go back. Even the beach vendors get to know you and when you let them know you’re not interested in buying they move on or just stop to say hello. Just be kind to all , they are only trying to make a living. Everyone has bad days but don’t take it out on the beach vendors. Cheers and enjoy this wonderful little gem in the sunny south. 💕