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El Embajador, a Royal Hideaway Hotel

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El Embajador, a Royal Hideaway Hotel
El Embajador, a Royal Hideaway Hotel
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1,008 Reviews from our TripAdvisor Community

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There are newer reviews for El Embajador, a Royal Hideaway Hotel
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Showing 490: English reviews
El Paso, Texas
Reviewed 4 September 2014

My fiancee and I have been trying several hotels over the past year in Santo Domingo most of them have been good experiences for the most part with little complaints. The Occidental El Embajador has been our best choice so far. The rate we paid vs the installations exceeded the others we have stayed at. The room on the third...

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Helpful?
Thank CNino
JJMartinezOrtiz, Manager at El Embajador, a Royal Hideaway Hotel, responded to this review

Dear CNino, Many thanks for your review. I am pleased to inform you that the 2nd floor is now refurbished. By refurbishing the 3rd floor in the following months, all the rooms will be already updated. We look forward to welcoming you back in your next trip to Santo Domingo.

USA
Reviewed 4 September 2014

The hotel and room were very comfortable. Stayed on the 7th floor with the access to the 8th floor snacks/food/concierge, which was well worth it. The Wifi was good. Only 2 complaints. My party had to wait 4 hours for our rooms to be ready on the day of our arrival, and they have a turn-down service at around 10pm...

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Helpful?
Thank JJexplorer
JJMartinezOrtiz, Manager at El Embajador, a Royal Hideaway Hotel, responded to this review

Dear JJExplorer, Many thanks for your review. We are following up on your comments about the turndown time and the check in wait. Our Executive Housekeeper has been informed immediately as Turndown service must be finished before 9 pm. Regarding the check in time, I would be grateful if you could share with us the date of your arrival to...

Rochester, New York
Reviewed 2 September 2014

I stayed at this hotel for three days on business and it was very pleasant in a 50's glamorous way. The Royal club rooms are not that much more expensive and the free breakfast, local drinks (including Presidente beer, Brugal rum drinks and free snacks were great. I worked until late and the snacks were just right with a Presidente.

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Helpful?
Thank cbbics
LDefilloP, Director de Relaciones con Clientes at El Embajador, a Royal Hideaway Hotel, responded to this review

Dear guest, Many thanks for your valuable comments about your stay with us. We look forward to welcoming you back at El Embajador pretty soon. It will be a pleasure. Best regards,

Reviewed 2 September 2014

My nephew's wedding at El Embajador Hotel gave me the excuse to spend one night at the hotel with my family. I marvel at that decision. Our stay was !!!EXCELENTE!!! and my expectations were more than met!!!! The quality of the room, the housekeeping and the front desk service, and the overall facility were great in all aspects. The breakfast...

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Helpful?
Thank Daniel R
JJMartinezOrtiz, Manager at El Embajador, a Royal Hideaway Hotel, responded to this review

Dear guest, From these lines, may I thank you for your comments about your last stay at El Embajador Hotel. We aim to exceed our guest expectations and I am positive, your comments will encourage our team members. We look forward to welcoming you back in the near future.

Reviewed 1 September 2014 via mobile

Went for 2 nights to visit family in Santo Domingo. The hotel was full due to last minute group that showed up an hour earlier. They were very good accomadating me and my family. The room was great. It was on the 7th floor. Staff was great. The only draw back was that at breakfast the dining area was packed...

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Helpful?
Thank tony a
LDefilloP, Director de Relaciones con Clientes at El Embajador, a Royal Hideaway Hotel, responded to this review

Dear guest, Thank you very much for your feedback about our hotel, it is a pleasure to receive it from you. We look forward to welcoming you back in the near future. Best regards,

Sudbury, Canada
Reviewed 27 August 2014

great room, excellent service, very friendly staff. Breakfast was great and included with the stay. pool was good. loved it. has a full business centre if you need it. also internet is free in room, compared to other hotels in Santo Domingo it was a great choice (was there while I searched for an apartment while working abroad)

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Helpful?
Thank 74Sofia
JJMartinezOrtiz, Manager at El Embajador, a Royal Hideaway Hotel, responded to this review

Dear guest, Many thanks for your comments about your experience at Hotel El Embajador which will assist us to continue working to exceed our guest expectations. We look forward to welcoming you back at El Embajador, as a guest or perhaps as a visitor in our restaurants or gardens.

Barcelona, Spain
Reviewed 27 August 2014

Every time I travel to Santo Domingo to visit friends and family I stay at El Embajador, and it feels like home. I truly love its common areas, especially the amazing pool and the gardens, but rooms are also very comfortable and spacious, and have been recently renovated. Breakfast is very good and the breakfast room has a nice view...

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1Thank Asun P
JJMartinezOrtiz, Manager at El Embajador, a Royal Hideaway Hotel, responded to this review

Dear guest, On behalf of the team,thank you for sharing your experience at El Embajador Hotel. For your and other guest and visitor information, we are about to open the newly renovated second floor. With kind regards,

Utrecht, The Netherlands
Reviewed 23 August 2014 via mobile

We didn't had any reservation. On Booking.com we saw a special of €85 per night. When arrived at the hotel, Katie from the frontdesk told us all standard rooms were soldout and the exectutive rooms were only available. When going online the Booking.com special was still available. After showing the special, Katie refused to book and told us to book...

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1Thank Kemmerling
JJMartinezOrtiz, Manager at El Embajador, a Royal Hideaway Hotel, responded to this review

Dear guest, May I thank you for sharing your experience with us. Your comments have been addressed to avoid similar situations in the future as any availability discrepancy must be solved immediately. Your feedback will surely assist us to improve our service and we look forward to exceed your expectations in your next visit and welcome you back again to...

Washington DC, District of Columbia
Reviewed 15 August 2014 via mobile

Stayed here for a night. 2 adults,4 kids. Plenty of room. Very affordable. They upgraded us to the club levels. Breakfast comes with that. Pool looked very nice, we didn't have time to enjoy though. Staff went out of their way to accommodate. Would stay again.

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Helpful?
Thank DCBruin
JJMartinezOrtiz, Manager at El Embajador, a Royal Hideaway Hotel, responded to this review

Dear guest, Many thanks for sharing your experience with us. We are very pleased that you enjoyed with your family our premises. We look forward to welcoming you back soon; hopefully with time enough to enjoy our swimming pool and gardens.

Milan, Italy
Reviewed 7 August 2014 via mobile

Charmous old style hotel. There's Nothing in particular respect other hotels, but everithing works perfectly. You don't need to take care of nothing. Personnel very kind. Wifi included without passwords and breakfast excellent and served very early in the morning. Nice pool and gymn. Very interesting the old pictures around the hotel and bedrooms!

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Helpful?
1Thank Alessandro C
JJMartinezOrtiz, Manager at El Embajador, a Royal Hideaway Hotel, responded to this review

Dear guest, Many thanks for your comments about your stay at Hotel El Embajador. We are very thankful for the comments we constantly receive about the hint of our history displayed in the lobby area and bedrooms. We wish to see you soon back at El Embajador Hotel.

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Parking
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Casino and Gambling
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
  • Laundry Service

Additional Information about El Embajador, a Royal Hideaway Hotel

Address: Avda. Sarasota, 65 | Ensanche Bella Vista, Santo Domingo 10110, Dominican Republic
Region: Caribbean > Dominican Republic > Santo Domingo Province > Santo Domingo
Price Range: €134 - €318 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — El Embajador, a Royal Hideaway Hotel 4*
Number of rooms: 298
Reservation Options:
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Also Known As:
Occidental El Embajador Hotel Santo Domingo
Occidental El Embajador Santo Domingo
Hotel Style:
#4 Family Hotel in Santo Domingo
#4 Romantic Hotel in Santo Domingo
#4 Business Hotel in Santo Domingo
#4 Spa Hotel in Santo Domingo
#5 Casino Hotel in Santo Domingo
#8 Luxury Hotel in Santo Domingo
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Questions & Answers

Here's what travellers have asked, with answers from El Embajador, a Royal Hideaway Hotel staff and other travellers.
22 questions
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Miami Lakes, Florida
New York
over a year ago

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Questions? Get answers from El Embajador, a Royal Hideaway Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Corner suites are larger, but don't have the best view. Ask for Ocean view on the ambassador Jr suite.”
anagZ3377OJ, 4 Apr 2017 | Read review
“Best rooms ever”
Freddysosa, 16 Mar 2017 | Read review
“ocean view is supposed to be great but in 2 stays I had the parking lot”
ttinmiami, 15 Mar 2017 | Read review
“ask for the just remodel rooms and lower floors are best now with the remodeling isue”
Y8078EGluism, 1 Mar 2017 | Read review
“Request one of the Remodeled Rooms...”
fragipps, 23 Feb 2017 | Read review
5 of 5