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Renaissance Santo Domingo Jaragua Hotel & Casino

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395 Reviews from our TripAdvisor Community

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Showing 270: English reviews
Walnut Creek, California
Reviewed yesterday NEW

We really enjoyed our stay at the Renaissance Jaragua in Santo Domingo. So glad we got to explore the city before heading to the beaches. The hotel itself was very nice the rooms were quiet and clean. The pool is beautiful and the food was really good as well. What set this hotel apart was the staff. Everyone was incredibly...

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Helpful?
Thank alight192
New York City, New York
Reviewed 1 week ago

My name is Herminia Castro I just got back from a short stay at Renaissance Santo Domingo Jaragua Hotel & Casino. My family has been staying at this hotel for years and it was my first time now. There is certainly no doubt that this is the best place to stay in Santo Domingo. I can go on and on...

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Helpful?
Thank amyc0627
Jaragua H, General Manager at Renaissance Santo Domingo Jaragua Hotel & Casino, responded to this review

Dear Herminia Thank you so much for your kind review, it is very much appreciated. Thank you also for mentioning Richard, Lorena and Diego. They are a great team and will be thrilled when I show them what you wrote. Thank you again for your review and I hope that we get the chance to see you again soon in...

Santo Domingo, Dominican Republic
Reviewed 1 week ago via mobile

Lived 4+ months with a family of 5 and a small dog at the Jaragua. Excellent overall service. The hotel was constantly being improved and surroundings were very well kept. Green areas where great for the kids and dog. Hotel personnel extremely attentive and went out of their way to ensure our long stay was comfortable. We'd like to personally...

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Helpful?
Thank Pedro0109
Jaragua H, General Manager at Renaissance Santo Domingo Jaragua Hotel & Casino, responded to this review

Dear Pedro0109 It was great to have you and your family stay with us this year. I will be sure to thank Torri, Kathy, Hilonca, Felix, Fatima and Rachel, I know they will love the review. I hope you are settling into Santo Domingo and that we will see you again soon. Matt Matt Knights General Manager Renaissance Santo Domingo...

Reviewed 1 week ago via mobile

I travel a lot and let me tell you that the staff here is top notch. From the moment we arrived to the lobby a very nice guy took the keys of our car and told us "welcome home" with a big smile. The front desk agent was very pleasant and gave us a complimentary upgrade and since he noticed...

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Helpful?
Thank Dannica D
Jaragua H, General Manager at Renaissance Santo Domingo Jaragua Hotel & Casino, responded to this review

Dear Dannica Thank you for your lovely words, they are very much appreciated. I am lucky to work with such a wonderful team here, and they really do make my job easy. It sounds like the late check out worked well for you, if we have the availability we are always happy to offer this as the rush to check...

North Wales, United Kingdom
Reviewed 1 week ago via mobile

This is a newly refurbished hotel with good quality rooms as you would expect from a Marriott group hotel. Good sized room in the garden wing, would have preferred the tower. Good Wi-Fi coverage, good food in the bar , friendly staff. All in all a nice place to stay. Just make sure on checking in to ensure they recognize...

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Helpful?
Thank pogarra2015
Jaragua H, General Manager at Renaissance Santo Domingo Jaragua Hotel & Casino, responded to this review

Dear Pogarra2015 Thank you so much for your kind review of our hotel. Matt, our GM who usually responds to all our reviews is away from the hotel today (he said he is at a meeting , but we did see him with his scuba gear heading towards Boca Chica so I am not sure about the” meeting” thing) but...

New York City, New York
Reviewed 1 week ago

We have travelled to many Marriott properties and the Jaragua is one of the most well run properties we have ever stayed at. Couldn't distinguish between a Ritz Carlton and the Renaissance. Mr. Knights, the GM and his staff are friendly, helpful and always eager to accommodate your every request. The grounds are beautifully maintained - making this an extremely...

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Helpful?
Thank esl626
Jaragua H, Owner at Renaissance Santo Domingo Jaragua Hotel & Casino, responded to this review

Dear esle626 Thank you so much for your lovely comments, they are very much appreciated. I am very lucky to work with the team here and I will be sure to thank Fatima, Diana, Roberta and Brenda. They are a great team and make my job very easy. It was also great meeting you both while you were here, and...

Reviewed 2 weeks ago

English speaking front desk associates were very helpful, especially for their help with taxis out front. I was a bit disappointed that my room was not in the main hotel, but in the "garden building", which was a good hike away from the main entrance (5-7 minute walk). The room was nice, though. Hotel was quiet and lovely. Good location.

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Helpful?
Thank dmoore012
Jaragua H, General Manager at Renaissance Santo Domingo Jaragua Hotel & Casino, responded to this review

Dear Dmoore012 Thank you for your kind review of our hotel it is very much appreciated. I am glad to hear that you like our hotel and that the room was nice. We do have 2 parts to our hotel, the tower and the garden building that is connected to our parking lot. My favorite rooms are in the Garden...

Reviewed 2 weeks ago

Stayed here on business after it was chosen for us by client... very happy with it. Clean, well-appointed room, friendly staff, fun pool and tennis courts. Bartenders, porters, housekeeping, reception, all a pleasure to work with. Special thanks to Joel Medina for going above and beyond with helping us!

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Helpful?
Thank Jake S
Jaragua H, General Manager at Renaissance Santo Domingo Jaragua Hotel & Casino, responded to this review

Dear Jake Thanks for staying with us, it sounds like you enjoyed many of our different elements. I will be sure to share your kind review with Joel, he is a great guy and will be thrilled. Hopefully we will get to host you again on your next trip to Santo Domingo. Matt Matt Knights General Manager Renaissance Santo Domingo...

Atlanta, Georgia
Reviewed 2 weeks ago

I stayed in this hotel some 15 years ago. I heard it had undergone a renovation, and I was looking forward to visiting because they had a great gym and spa underneath the hotel I had enjoyed when traveling in the past. I did not call ahead but assumed it would be better than ever. The room itself was stunning...

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1Thank Caribqueen1
Jaragua H, General Manager at Renaissance Santo Domingo Jaragua Hotel & Casino, responded to this review

Dear Caribqueen1 Thank you for your kind review, it is very much appreciated. I will be sure to thank Alfredo for you, he is a great guy and deserves you lovely comments. I am however sorry about the gym and spa, we are currently renovating the spa which will open in January. During this period we have moved the location...

A TripAdvisor Member
Level Contributor
7 reviews
1 helpful vote
Reviewed 2 weeks ago via mobile

Old school hotel with a very nice ambience and Great people working there.Want to thank Roberta ,Diana and the Front desk staff for helping me with my stay.Jose from security for always being attentive with us and Daian,Israel,Michael and Martha providing me with Great Service at the Pool.The casino here is awesome has its own sportsbook,live music,table games, and updated...

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Helpful?
Thank A TripAdvisor Member
Jaragua H, General Manager at Renaissance Santo Domingo Jaragua Hotel & Casino, responded to this review

Dear Guest Thank you so much for your kind review, it is very much appreciated. I am glad to hear that you enjoyed your stay with us and that the team provided great service. I will be sure to personally thank Roberta ,Diana, Jose, Daian, Israel, Michael and Martha. I know they will be thrilled with the review. Thanks again...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Free Internet
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Casino and Gambling
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Rediscover the All New Renaissance Jaragua Hotel in Santo Domingo. This historic icon has undergone a complete $40 Million renovation, restoring the icon with all new modern guestrooms, suites, fitness center, meeting spaces, restaurants, bars, and an outdoor resort pool, cabanas and pool side bar. The hotel opened its doors on June 11, 2015 after an extensive transformation of a year. ... more   less 

Additional Information about Renaissance Santo Domingo Jaragua Hotel & Casino

Address: Av. George Washington 367 | Apto. Postal 769-2, Santo Domingo 10102, Dominican Republic
Region: Caribbean > Dominican Republic > Santo Domingo Province > Santo Domingo
Price Range: €120 - €175 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Renaissance Santo Domingo Jaragua Hotel & Casino 4*
Number of rooms: 300
Reservation Options:
TripAdvisor is proud to partner with Marriott, Booking.com, Expedia, Hotels.com, Travelocity, Odigeo, Priceline and Jetsetter so you can book your Renaissance Santo Domingo Jaragua Hotel & Casino reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Renaissance Jaragua Hotel Santo Domingo
Renaissance Santo Domingo
Santo Domingo Renaissance
Hotel Style:
#2 Casino Hotel in Santo Domingo
#4 Luxury Hotel in Santo Domingo
#5 Business Hotel in Santo Domingo
#6 Family Hotel in Santo Domingo
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Questions & Answers

Here's what travellers have asked, with answers from Renaissance Santo Domingo Jaragua Hotel & Casino staff and other travellers.
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Questions? Get answers from Renaissance Santo Domingo Jaragua Hotel & Casino staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Away from the elevator, higher floor, ocean view is worth it”
 of 5 bubbles Caribqueen1, 18 Nov 2016 | Read review
“The Garden Suites out back are quite, albeit a bit removed from the pool, restaurant, and lobby. The rooms were wonderful.”
 of 5 bubbles 108cheryle, 13 Nov 2016 | Read review
“Ocean views are lovely.”
 of 5 bubbles G00dm, 28 Oct 2016 | Read review
“stay in the tower, VIP 10th floor is a must”
 of 5 bubbles joshuamanuelr, 25 Oct 2016 | Read review
“I was on the first floor in the garden part of the hotels the view was not great (some grass and a wall)”
 of 5 bubbles sarahcE4358ND, 20 Oct 2016 | Read review
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