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Garraway Hotel

04/06/2017 05/06/2017
1 room 2 adults 0 children
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57 Reviews from our TripAdvisor Community

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Showing 50: English reviews
Grand Cayman
Reviewed 8 November 2016 via mobile

Fort Young was full so I had to use this hotel. Very basic rooms. Breakfast was not satisfying and no amenities to speak of. The service from the staff and the water views are the best part of the hotel. It's dated and really only recommend if you are on a budget and need to be in town for a...

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Helpful?
1Thank OC345
pestaina, Owner at Garraway Hotel, responded to this review

Your comments have been noted for necessary action. Will convey your complimentary remarks about Staff who continue to be motivated by guests like yourself. Best regards.

Reviewed 3 November 2016 via mobile

I am not going to tell you this hotel compares to a big city hotel but I will tell it was clean. It had no damp or mildew smells. The room was actually on the large size and the area is near a market and the cruise ports. The restaurant was nice, I had jerk ribs they were ok but...

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Helpful?
Thank Sparks63
pestaina, Owner at Garraway Hotel, responded to this review

Thanks so much for your positive comments which continue to motivate us to provide the best service and product ever. We continue to welcome guests like yourselves who are appreciative of what not only the Garraway Hotel but Dominica as a whole has to offer. Best wishes.

Trinidad and Tobago
Reviewed 10 August 2016

I was very impressed by the staff hospitality - front desk, room service, dining. A shout out to Nigel and Sylvester. They went out of their way to make my stay a satisfactory one. Service with a smile. There is no doubt that the hotel needs refurbishing but the rooms are clean. If you are looking for a hotel with...

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Helpful?
Thank Martina M
pestaina, Owner at Garraway Hotel, responded to this review

Your observations have been noted and we are in the process of addressing the areas in need of upgrading. We will communicate your compliments to staff who continue to make every effort to ensure our guests are comfortable.

Reviewed 22 July 2016 via mobile

The staff was very nice. Nigel and Sylvester will help with whatever you need and if they don't have the answer it's a quick phone call to get you what you need. The air conditioning went off a couple of times but it was quickly dealt with. The 5th floor terrace was a great comfort as we sat out there...

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Helpful?
Thank amorrison72
pestaina, Owner at Garraway Hotel, responded to this review

Accept my apologies for the delay in responding to your positive comments about the hotel and staff. We truly appreciate this as we continue to ensure that the best service is provided by our staff who take pride in what they do. With best regards.

Reviewed 18 May 2016 via mobile

The guys on the reception were nice but the continental breakfast on the next day was like a bad joke. 2 slice of bread for two people a lil jam not enough for two breads. (One of us male and 2m hight) and the women who are working there unbelievable unmotivated. The room is an adventure and more or less...

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Helpful?
Thank Martina P
pestaina, Manager at Garraway Hotel, responded to this review

Comments noted.

Yellowknife
Reviewed 23 February 2016 via mobile

The adage, "Location, location, location" is perfect for this hotel. And the reason I recommend it! Nothing in the room stands out for me as exceptional. Big bed, pull out couch, A/C, ceiling fan, hot water, kettle, fridge. All nice things for two weary travellers to have in a hot and humid country. But the service was great. Everyone was...

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Helpful?
Thank Stephanie Y
pestaina, Manager at Garraway Hotel, responded to this review

We sincerely appreciate and welcome your positive comments and want to thank you for your feedback. We are happy that we were able to meet your needs and are encouraged by your support. We hope you stay with us again and will continue to do all we can to make you comfortable. Thank you.

Philadelphia, Pennsylvania
Reviewed 11 January 2016

The Garraway Hotel isn’t as nice as the management photos indicate. It’s an older building. The bar inside extends outside and they sell beer and sodas on the patio. Pay for a drink and you get wifi. Signal is awful though and there are a ton of people trying to use it. Restrooms are yucky. You have a street view...

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Helpful?
1Thank MeraKi25
pestaina, Manager at Garraway Hotel, responded to this review

We always appreciate comments which are balanced and constructive. Wifi signal can be low especially when hundreds of people are trying to get on as it is free which is a service provided to clients by the hotel.

Reading, UK
Reviewed 3 January 2016

Facilities are basic and run-down as others are saying - for the cost per night you would think they can spend some money fixing it up! Shana on reception was extremely helpful when we were stranded after missing our cruise ship. Wi-fi worked but there were no iPhone charging options. The food in the restaurant was below average and the...

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Helpful?
1Thank 69BigAL
pestaina, Manager at Garraway Hotel, responded to this review

We have noted your comments where positive and appreciate the constructive criticism for necessary action

Reviewed 1 December 2015 via mobile

When comming to Dominica... And knowing that I was to Garraway Hotel ... I checked it in Tripadvisor and said OMG! what a mistake! It says internet doesn't work, the manager is rude, the air conditioning is bad... Etc I have been for one day and found that nothing said is true! Great people! Nice rooms! Great internet! Happily

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Helpful?
1Thank Randall V
pestaina, Manager at Garraway Hotel, responded to this review

Thanks for your positive comments. We are encouraged when guests are objective as this helps us to improve on our shortcomings as our mission is to ensure that all our clients are comfortable.

Montserrat, Caribbean
Reviewed 20 September 2015

I was prebooked and arrived at midnight. The first thing is there was no water, and I had to call The room was hot and stuffy for me as a Caribbean person. And the air conditioning didn't work. When I reported that there was no water I was dadvisedtgdtthatthe pump would be turned on for fifteen minutes. Then breakfast is...

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Helpful?
Thank darroux33
pestaina, Manager at Garraway Hotel, responded to this review

At the time you arrived Dominica had just experienced one of its worst tropical storms and the hotel remained open for business despite the problem you describe just to accommodate visitors given the damage sustained from Tropical Storm 'Erica'. We apologize for the inconvenience but this has to be considered in the context of what the country was going through...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Business Centre with Internet Access
Official Description (provided by the hotel)
The Garraway Hotel is perfectly suited for the business and leisure visitor who wish to have easy access to the city of Roseau and its environs. It is strategically located on the historic Bay Front named after the Caribbean's first female Prime Minister,the late Dame Mary Eugenia Charles. Comprising 31 rooms with 20 single/double standard rooms and 11 suites (all air conditioned plus having standing fans), it provides comfortable accommodation for singles, doubles and families who wish interconnecting rooms. We have added wifi services to our free internet service. Our local cuisine caters for a variety of food choices for breakfast, lunch, dinner and snacks. We offer karaoke entertainment every Friday evening and can arrange tours to the many natural sites and attractions which have made Dominica well known as the Nature Island of the Caribbean. Please come stay with us! ... more   less 

Additional Information about Garraway Hotel

Address: Place Heritage | One, Dame Eugenia Charles Blvd., Roseau, Dominica
Region: Caribbean > Dominica > Saint George Parish > Roseau
Price Range: €73 - €111 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Garraway Hotel 2.5*
Number of rooms: 31
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Also Known As:
Garraway Hotel Roseau
Garraway Hotel Dominica/Roseau
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Questions & Answers

Here's what travellers have asked, with answers from Garraway Hotel staff and other travellers.
2 questions
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3 months ago
Reading, Pennsylvania
6 months ago

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Questions? Get answers from Garraway Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The view from my room overlooked the Bay and was a wonderful spot to view sunsets.”
brownecameron, 5 Apr 2017 | Read review
“Room 302 good two double beds”
69BigAL, 3 Jan 2016 | Read review
“Look for one I on the west . may see a sunset”
darroux33, 20 Sep 2015 | Read review
“If they still have karaoke on Friday night it is not a good idea to stay on the second floor, above the bar.”
Lifrarpylsa, 18 Mar 2015 | Read review
“Stay at another hotel”
AlS098, 16 Mar 2015 | Read review
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Prices are for 1 room, 2 adults
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