Royalton Hicacos Varadero Resort & Spa
Las Morlas Street, Km 15, Varadero 42200 Cuba
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About
#6 of 100 hotels in Varadero
Location
Cleanliness
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Value
Royalton Hicacos Varadero Resort & Spa is located on the white sandy beaches of Varadero, situated on the eponymous Hicacos peninsula. Its beautiful landscapes, and vibrant tourist ambience makes Varadero the perfect background for a tropical adventure where you can explore natural attractions. The luxurious adults-only resort is a cut above other Varadero hotels with its all-inclusive resort facilities designed to create a perfect ambiance for relaxation.
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Property amenities
Free parking
Paid internet
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Diving
Conference facilities
Parking
Internet
Pool / beach towels
Adult pool
Outdoor pool
Fitness / spa changing rooms
Fitness classes
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Swimup bar
Poolside bar
Snorkelling
Aerobics
Entertainment staff
Evening entertainment
Fishing
Table tennis
Nightclub / DJ
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Adults only
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
Butler service
Dry cleaning
Laundry service
Ironing service
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Room features
Private beach
Housekeeping
Private balcony
Safe
VIP room facilities
Flatscreen TV
Room types
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Quiet
Languages Spoken
French, Spanish
Location
Contact
Las Morlas Street, Km 15, Varadero 42200 Cuba
Getting there
Car HireSee all Varadero car hire
9434Reviews3008Q+A100Room tips
ReviewsWe perform checks on reviewsTripadvisor’s approach to reviewsBefore posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
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We perform checks on reviews
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
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This is advertised as an adults only resort but in the past we have seen children around 13 and up. This made us uncomfortable as it was not as advertised. It does not matter who the client is adults only means adults only
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Date of stay: April 2018Trip type: Travelled as a couple
Value
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Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
+1
Just recently returned from Royalton from our 8th visit to this amazing hotel. The food and drinks were perfect as always, sometimes odd shortages but be patient wait a few days and its usually sorted.The beaches lovely as ever, kept spotless by the staff, if you want shade the guys on the beach will always find you some no shortage of umbrellas or beds when we were there. Nightly entertainment either on the stage, lobby bar, or by the pool and every other week a beach party.Cuba day on Fridays is back on the lawns with amazing food and drink with entertainment and should not be missed. Must thank Hermies and team in buffet plus Sonivid in D/C area for breakfast, with Mercedes and team looking after us in the evenings.On the beach all the teams doing food and bars, with service from Daniel, Jegni, and Leonis, also Yosvany and gang at the diamond bar.Thanks also to Veronica, Yuri, Betty, Iris and Yakima plus the guys for entertaining us on the beach and pool side, foam parties included working so hard. Julio and the whole of the lobby bar team should be praised for serving amazing drinks with a smile from dusk to dawn.We used only US dollars and some Canadian, for tips which you could use anywhere so makes monies a lot easier. We were in the diamond club this time so spread our time through out the whole of the hotel complex, so must thank our butlers, Alberto, Betty, Leo, Alex and the others for all the help, also our lovely maid Yami. In reception Vania and all the team here who were always so helpful even when really busy, not forgetting Mariela. Had a brilliant time at the resort the whole hotel has a lovely friendly atmosphere with amazing staff and makes for a really great holiday. Just remember that Cuba has some supply issues from no fault of its own so be patient. We will be back for sure . …
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Date of stay: March 2023Trip type: Travelled as a couple
Value
Location
Service
Room Tip: There are no lifts to the rooms only stairs so if you have mobility problems best to request...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
My wife and I have attended a yoga session with Veronica. We are both new to yoga and Veronica was very professional and patient with us. It was a very enjoyable and challenging session in a beautiful setting. It is a great way to start the day and Veronica is a credit to your company.
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Date of stay: March 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
+1
Just back from a fabulous two weeks at the Royalton Hicacos and what a wonderful holiday. From the room maid to the general manager everyone was so helpful and very welcoming. Yes there are shortages but do your research before you go to Cuba and you understand the reasons for this, there was always an option for food and drink and you would have to be really fussy in our opinion not to find something you like. My only complaint would be the system for booking Al a Carte restaurants needs a review and more options given to people who are not diamond club given the chance to book in advance. I would like to take this opportunity to thank all the staff who made our holiday special. Raul and the team at breakfast, Hermes and team at lunchtime, Mercedes and team at dinner, Maria and team at the pool bar, Veronica and all the entertainment team, everyone at the Lobby bar and Marian our butler and team, you and everyone else working there are a credit to the hotel. It’s been the most amazing time in Cuba for our first visit and won’t be our last and we will definitely be staying at the Royalton Hicacos on our next visit. Sue & Alan Rattenbury.…
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Date of stay: March 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
We are having a wonderful trip. We have had great help at reception with a room change. Thanks Jennifer!! and Veronica is doing a great job with entertainment!! We are finding service at the bars a little slow but the drinks are great when we get them!!!
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Date of stay: March 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Well what a fabulous place. Everything was sooooooo good here. Entertainment. Brilliant. Especially Veronica, very chatty and attentive. Entertainment team great. Food fabulous.and varied Appartment spacious and clean. Location could not be better. Superb beach Personal butler Gabriel always there to help. Well worth a visit 😊👍👍
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Date of stay: March 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Fabulous hotel and staff. Had a wonderful meal tonight on the beach with a beautiful sunset. Will be very memorable. Veronica from the entertainment team runs a great show. Each guest has a personal butler, Gabriel has been looking after us. Looking after our every need.
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Date of stay: March 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Lorenzo Rubio, Director General at Royalton Hicacos Varadero Resort & Spa
Responded 5 days ago
Dear guest, On behalf of the Royalton Hicacos team we would like to thank you for your super nice comments about our service and staff. It is really gratifying to know that you enjoyed your holidays with us. Our staff has received your comments and appreciates your effort, one more time thanks for providing part of your precious time to share your experience. We are looking forward to see you again at your home away from home. Best regards, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This was our second stay at the Royalton Hicacos, and we enjoyed it as much as our first. The staff and people in and around the resort are wonderful - friendly, helpful and attentive. The quality of the food was really very good. Cuba resort reviews often point out concerns with the food but our experience here was very good. As we always find on our trips to Cuba, the people make the difference. Daniel (beach bartender) was always a pleasure to talk with and he mixes an awesome mojito and pina colada. The serving staff at the buffet are fantastic. We wish we could remember all their names but the groups that handled the tables on the outdoor terrace both at breakfast and dinner were simply outstanding - warm, friendly and very good at their jobs. All of the above made our stay wonderful.…
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Date of stay: January 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Lorenzo Rubio, Director General at Royalton Hicacos Varadero Resort & Spa
Responded 6 days ago
Dear Guest, On behalf of all Royalton Hicacos staff, we would like to give you a huge thank you for providing part of your time to share such a beautiful review about your stay with us. We are pleased to know we succeeded your expectations and you enjoyed our amazing beach. What makes us really proud is the fact all our staff was so attentive with you during your stay. Your happiness is our best reward after everyday work. We will say hello to all the members you have mentioned. We are sure they will be very happy to hear about you. Thank you for choosing us. Warm regards, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The good: BEACH: They have a really great stretch of beach, with lots of loungers and good beachside service. There's a smoking section, but even though we don't smoke we found it was the best part of the Diamond Club lounging area. STAFF: Hotel staff are all very good. The "public facing" ones (reception, restaurants, bars, "butlers") all speak English well and seem to understand and appreciate Canadian manners and expectations. The ones who only speak Spanish are friendly and helpful as well. ROOM: The room we had in the 3000 block was clean, and was kept clean. The bed was decent. The shower was hot and powerful! Reminded me of the '70s. Safe had to be fixed, but worked after being fixed immediately. Lots of fresh towels. FOOD: Buffet had lots of great Cuban food. If you appreciate rice, beans, stews, pork & chicken, fresh fruit, and good dairy and bakery items, you can eat very well without hitting the à la cartes. Eggs are fantastic, and they have good charcuterie & cheese at all meals. Lobby bar is well-stocked. ENTERTAINMENT: Lobby bar bands and show bands were great. Needs improvement: BEACH: The beer at the beach bar is flat. They don't seem to have a tap, so they haul in draft from the lobby bar in big plastic containers. The plastic cups are really small & flimsy. We just gave up on beach beers. STAFF: No issues. Great folks, and well-trained. ROOM: We had a junior suite, and it was clean but worn,.Tub had rust stains, furniture &c were a little shabby. But that's not unusual in Varadero, even at other resorts of this level. FOOD: We avoid shellfish at resort buffets just out of caution. If you want fin fish, get it fresh-fried. (It overcooks in buffets). The buffet pizza was not something I would try again. But eat Cuban, and you will eat very well. We cautiously ate raw salads and fruits without an issue (they must sterilize the rinse water). In March, the pineapple is underripe and the watermelon is watery. But the papaya is great. I don't know why they do not serve tree-ripened bananas, which grow everywhere. The coffee, sadly, was weak. Even the cappuccino. What I would never do again is the à la carte Caribbean restaurant. It was mostly the same Cuban food you can get at the buffet (ropa vieja, beans & rice, cooked veg, desserts) but served in a pretentious manner in a cavernous and cold ambience. Honestly, we prefer to choose our meals by sight and aroma, so we didn't go to any à la cartes after that. Give me the flexibility and friendliness of a good buffet! Conclusion/Recommendation We have stayed at the Blau and the Iberostar on the same part of the peninsula. They were both good, but Royalton had friendlier service, with nice grounds, and better honest-to-goodness Cuban food. This was our first trip without our (now-adult) son, and we did miss the joy of young kids playing on the beach. From what I saw in March, this resort attracts mostly Gen-X and Boomer Canadians and Germans, and younger Latin Americans. It's aways nice to have a bit of diversity, but at 52 it did make me feel a bit over-the-hill. It's definitely not a big party resort, even if people are getting legless and silly at the bar. Our biggest advice is to get Diamond Club. The rooms aren't really luxurious, but the "butler" service — for us, from Yanara and Pedro — was really helpful when we wanted to go beyond the package tours and hire a taxi for a Havana day trip. They also helped us with late checkout. These two really earn their gratuities! (We will request their section next time as well.) The Diamond Club exclusive beach also has much nicer loungers and service, and we were never left without a spot on the beach no matter when we arrived. We didn't use the Diamond Club lounge by the pool, so I have n comment there. We'll be back. …
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Date of stay: March 2023Trip type: Travelled as a couple
Value
Location
Service
Room Tip: Get the Diamond Club, and learn to love Cuban food at the buffet. Drink in the lobby bar.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Lorenzo Rubio, Director General at Royalton Hicacos Varadero Resort & Spa
Responded 6 days ago
Dear Guest, On behalf of all Royalton Hicacos staff, we would like to give you a huge thank you for providing part of your time to share such a beautiful review about your stay with us. We are pleased to know we succeeded your expectations and you enjoyed our amazing beach. What makes us really proud is the fact all our staff was so attentive with you during your stay. Your happiness is our best reward after everyday work. We will say hello to all the members you have mentioned. We are sure they will be very happy to hear about you. Thank you for choosing us. Warm regards, General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
The resort is well laid out and beautiful as well as well maintained. Great food, buffet was excellent! Staff works hard to ensure all aspects of your stay is enjoyable. Beach activity coordinators were dynamic and friendly to all beach goers! The private tour to Havanna arranged by the butler was a fantastic day! Lastly, the beach itself is stunning… blue calm ocean and very clean and safe.
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Date of stay: March 2023Trip type: Travelled solo
Room Tip: My room was close to the spa and nice and quiet, away from the busier areas so if that’s what you...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Lorenzo Rubio, Director General at Royalton Hicacos Varadero Resort & Spa
Responded 6 days ago
Dear Guest, Thank you very much for sharing your experience on TripAdvisor. It was a pleasure for us to have you at our home in paradise and to know it was even better than the previous ones. We are proud to hear our staff did a great job to satisfy and pamper you, since customer service is our main goal. Thank you for choosing us. Warm regards, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
ALSO KNOWN AS
sandals royal hicacos varadero, sandals cuba, sandals royal hicacos resort spa, royal hicacos
LOCATION
CaribbeanCubaMatanzas ProvinceVaradero
NUMBER OF ROOMS
404
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Claim Your ListingROYALTON HICACOS VARADERO RESORT & SPA - UPDATED 2023 All-inclusive Resort Reviews (Cuba) - Tripadvisor
Frequently Asked Questions about Royalton Hicacos Varadero Resort & Spa
Which popular attractions are close to Royalton Hicacos Varadero Resort & Spa?
Nearby attractions include Varadero Beach (1.4 km), Cueva de Ambrosio (0.4 km), and House of Rum (7.6 km).
What are some of the property amenities at Royalton Hicacos Varadero Resort & Spa?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
What food & drink options are available at Royalton Hicacos Varadero Resort & Spa?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Royalton Hicacos Varadero Resort & Spa?
Yes, free parking is available to guests.
What are some restaurants close to Royalton Hicacos Varadero Resort & Spa?
Conveniently located restaurants include Restaurant La Arcada, Xanadu Restaurant, and La Panchita.
Are there opportunities to exercise at Royalton Hicacos Varadero Resort & Spa?
Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay.
Are any cleaning services offered at Royalton Hicacos Varadero Resort & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does Royalton Hicacos Varadero Resort & Spa offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Royalton Hicacos Varadero Resort & Spa?
The staff speaks multiple languages, including Spanish and French.
Are there any historical sites close to Royalton Hicacos Varadero Resort & Spa?
Many travellers enjoy visiting Cueva de Ambrosio (0.4 km).
Is Royalton Hicacos Varadero Resort & Spa accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.