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IBEROSTAR Laguna Azul

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IBEROSTAR Laguna Azul
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6,491 Reviews from our TripAdvisor Community

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Showing 3,877: English reviews
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Gatineau, Quebec
Reviewed 2 days ago NEW

Booking: We booked (2 couples) our 12 day holiday through our travel agency thanks to Amélie (Club Voyages Guertin). We flew there and back with Sunwing Airlines with no delays. Kudos to Sunwing and both flight crews! Varadero Airport: Upon arrival, we were expecting a walk on the tarmac in the bright hot sunshine. This was not the case probably...

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7Thank mellofello
Reviewed 2 days ago NEWvia mobile

Our whole family went to Varadero Cuba we go to Cuba twice a year and we always stay at the iberostar Laguna Azul we found this amazing perfect resort after visiting varadero over the years staying at almost every resort in varadero by the way they all suck we were given the choice of three different resorts to stay at...

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3Thank Paul P
Reviewed 3 days ago NEW

Absolutely worth the money Tips: There is a convertible power outlet in the bathroom: 110V-220V Do not flash toilet paper into the toilet in Cuba, ever. HUGE King + size bed, however mattresses could do better Best buffet, beyond expectation However avoid the Japanese restaurant, no sushi, fired rice and beef was awful taste, you could have much better food...

Review collected in partnership with Iberostar
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4Thank Susulaw
Director D, Gerente at IBEROSTAR Laguna Azul, responded to this review

Dear Guest First of all, we would like to take this opportunity to thank you for choosing IBEROSTAR Laguna Azul for your vacations in Cuba. We are very sorry you have not enjoyed our Japaniese Restaurant , we have many positive comments about it both quality and variety. As IBEROSTAR always try our standards of service, quality, food to be...

Thunder Bay
Reviewed 3 days ago NEW

I was happy with the vacation we had at this Iberostar. We had to be careful with our accommodations as my husband has a severe allergy to fish. There was quite a bit of fish (very good fish, I might add as I was able to eat it), however, there was enough of a variety that he was able to...

Review collected in partnership with Iberostar
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3Thank dina670
Director D, Gerente at IBEROSTAR Laguna Azul, responded to this review

Dear client On behalf of the management and our team we would like to thank you for your stay in our hotel IBEROSTAR Laguna Azul. It was our pleasure to host you as our guests. We appreciate your positive review and haven taken all your suggestions into consideration to make some improvements. Iberostar Hotels and Resorts work very strictly according...

Ancaster, Canada
Reviewed 3 days ago NEW

Just came back from spending a week with my wife and two teenagers. Overall a good hotel but maintenance is not being kept up. Multiple issues to point out but not enough space to write them. (room pictures missing, no lamp shades, sliding closet door stuck. - I had to remove it, a/c fan control broken-had to turn off the...

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2Thank Mark I
QualityMCuba, Manager at IBEROSTAR Laguna Azul, responded to this review

Dear guest, The IBEROSTAR Laguna Azul team would like to thank you for your recent visit to our resort. We are happy to read that you have enjoyed our gastronomic variety as well as our beautiful beach, but we are saddened to read that your son did not enjoy our food. Please, allow us to mention that our Management and...

Vancouver, B.C.
Reviewed 4 days ago NEWvia mobile

Ok, you know you have to rethink the star rating system for Cuba - a five star in Cuba is a three or four star elsewhere. No need to read-argue. That's a fact. Heads up management - it's the little things - like prompt replacement of light bulbs, frequent attention to public washrooms and a predictable supply of clean plates,...

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5Thank bizzyone
Director D, Gerente at IBEROSTAR Laguna Azul, responded to this review

Dear clients, We want to thank you for choosing IBEROSTAR Laguna Azul as your preferred destination in Cuba. We deeply apologize for any inconveniences experienced during your stay. We will share your comments with all the department managers involved in order to work on the weaker areas. We would also like to mention that our Management and Maintenance Department are...

Wakefield, United Kingdom
Reviewed 4 days ago NEW

This is a great hotel, with lots of very hard working people. Not slaves or people you don't say thank you to. Reception is very quick at booking you in and explain very clearly where everything is. though exploring this large property for all its benefits is part of the holiday and fun. Our party was two couples from Yorkshire...

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12Thank andyg2509
Director D, Gerente at IBEROSTAR Laguna Azul, responded to this review

Dear Guest First of all, we would like to take this opportunity to thank you for choosing IBEROSTAR Laguna Azul for your vacations in Cuba. We are more than glad that you enjoyed our facilities, and our food in our resort. We already passed your excellent comments to our workers, and be sure they are more than happy to hear...

Ottawa, Canada
Reviewed 5 days ago NEWvia mobile

We spent a week at the Laguna Azul and loved every minute of it. The staff was not simply doing their job, they were making us feel like we were with family. The beach is gorgeous and you can walk for miles. The buffet was perfectly good. I've heard a lot of negative comments about Cuban food, or at least...

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10Thank Lesley N
Director D, Gerente at IBEROSTAR Laguna Azul, responded to this review

Dear clients, On a behalf of the staff and management here at IBEROSTAR Laguna Azul we would like to thank you for your nice review. It is our highest reward to hear that our guests enjoyed their vacation with us! Thank you for sharing your opinion with us. Should you choose our hotel, or some other IBEROSTAR Hotels, for your...

Dartmouth, Nova Scotia
Reviewed 5 days ago NEW

Good Resort. Beautiful grounds, beach and pool area. Rooms are older....beds not so comfy. Attention to detail is lacking...which takes a potential 5 star resort to a 3 or 4. 3 burned out light bulbs needed to be replaced in our room. I asked at the front desk for the light bulbs to be changed, but it was never attended...

Review collected in partnership with Iberostar
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1Thank ptenwolde
Director D, Gerente at IBEROSTAR Laguna Azul, responded to this review

Dear Guest On behalf of the management and our team we would like to thank you for your stay in our hotel IBEROSTAR Laguna Azul, and the time to share your excellent experience with us. We appreciate your positive review and haven taken all your suggestions into consideration to make some improvements. Thank you for your feedback. If you decide...

Toronto, Canada
Reviewed 5 days ago NEWvia mobile

Not a good hotel room. Toilet did not work and the so called repair to it did not work. Balcony had no chairs and no one cared. Bed old and hard. Hotel was overbooked so no chance of getting a new room.

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Thank Anywherebuttoronto
Director D, Gerente at IBEROSTAR Laguna Azul, responded to this review

Dear clients, Thank you for having chosen our resort IBEROSTAR Laguna Azul for your vacation. Let us explain that our Management and Maintenance Department is constantly working on areas to improve. All our facilities follow a standard of maintenance in order to try to keep our areas and rooms immaculate. On the other hand, we would like to add that...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Paid Internet
Services
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Babysitting
Official Description (provided by the hotel)
Located on a beautiful stretch of Varadero's Beach. Approximately 160 km from Havana and 20 min. from downtown Varadero. 814 rooms allocated in different buildings, 24 are suites and 8 are for handicapped. Reception 24 hrs. open, currency exchange, internet 24 hrs. Buffet restaurant with show cooking and 4 a la carte restaurants and Ranchón near the beach. Lobby bar, Cigar bar, aqua-bar, and 2 snacks bars at the pool. Conference rooms, SPA, gym, and beauty salon, 2 tennis and paddle court. Ice cream saloon, animation theatre and disco. 5 outdoor swimming pools. Miniclub (4-12 years). ... more   less 

Additional Information about IBEROSTAR Laguna Azul

Address: Autopista Sur Km 17 | Punta Hicacos, Varadero 42200, Cuba
Region: Caribbean > Cuba > Matanzas Province > Varadero
Price Range: €141 - €302 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — IBEROSTAR Laguna Azul 5*
Number of rooms: 814
Reservation Options:
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Also Known As:
Iberostar Laguna Azul Hotel Varadero
Hotel Style:
#2 Business Hotel in Varadero
#7 Family Hotel in Varadero
#8 Romantic Hotel in Varadero
#23 Luxury Hotel in Varadero
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Questions & Answers

Here's what travellers have asked, with answers from IBEROSTAR Laguna Azul staff and other travellers.
440 questions
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Questions? Get answers from IBEROSTAR Laguna Azul staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ocean view on higher floors”
 of 5 bubbles mellofello, 21 Mar 2017 | Read review
“Suggest block 15 or 16. See hotel picture layout.”
  • Nail on wall but missing picture!
  • Another missing picture?
  • No lamp shades
 of 5 bubbles marki657, 20 Mar 2017 | Read review
“best views, friendly staff, strong drinks, good location, good entertainment, recommend higher floor.”
 of 5 bubbles , 15 Mar 2017 | Read review
“Balconies do not lock. Be prepared to complain (politely) to get what you require. Remember you're in Cuba.”
 of 5 bubbles F7480TYlisam, 15 Mar 2017 | Read review
“Building 20 best location for a quiet pool and near the beach!”
 of 5 bubbles Chantal0515, 15 Mar 2017 | Read review
5 of 5