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Grand Memories Varadero

ElvolineUS$152*
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07/05/2017 08/05/2017
1 room 2 adults 0 children
US$152*
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Grand Memories Varadero
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1,933 Reviews from our TripAdvisor Community

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Showing 1,281: English reviews
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Miramichi, New Brunswick
Reviewed today NEW

Wow! I must say this was our most amazing trip yet! Grand Memories surpassed our expectations and made it a vacation we will not soon forget! I was very timid reading other reviews before landing, even considered switching hotels. But we chanced it and so happy we did! Friendly check in service, (even with a late fly in time )...

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Helpful?
Thank Brian M
Île-Perrot, Quebec, Canada
Reviewed 2 days ago NEW

We had a good week with ups and downs.Some of the services were great while others were lacking.For examples at lunch or breakfast the line up for either eggs or orange juice were way too long.If you need to change your money for cubans pesos they don't have enough small change.If you want to have a good coffee , the...

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Helpful?
Thank Gaetan R
General M, Director General at Grand Memories Varadero, responded to this review

Dear Gaetan, Thank you very much for sharing your experience at our hotel on TripAdvisor. We are happy to see that you enjoyed our Cuban coffee in our lobby bar as well as the quality of our entertainment. On the other hand, we apologize for the big lines up you experience at breakfast. We were in high occupancy. We hope...

Noelville, Ontario
Reviewed 3 days ago NEW

the Grand Memories was disgusting good thing we were staying in the Sanctuary part or we would have insisted on changing resorts. Pools were green, waitress wanted us to sit at a dirty table when there was clean ones, we told her to wipe the bird poo off the chairs in the snack bar she did then proceeded to wipe...

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Helpful?
Thank cckc_rc
General M, Director General at Grand Memories Varadero, responded to this review

Dear guest, We are very sad to read you review after your recent stay at our hotel. We apologize if we haven't met your expectations. We take note of all your suggestions and we will share them with all departments. For sure, we will make the necessary adjustments as our guests experience is our main priority. We hope we could...

Nova Scotia
Reviewed 4 days ago NEW

My husband and I traveled to this resort April 15th for 7 days. Being the Easter weekend it was filled to capacity. The main lobby bar was closed and part of the quiet pool was closed and green. I was a little worried, but after a day they had the pool opened and clean and the main lobby bar reopened....

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Helpful?
1Thank LollyNovaScotia
General M, Director General at Grand Memories Varadero, responded to this review

Dear Lolly, Thank you for sharing your experience at our hotel on TripAdvisor. We are very happy to achieve that you enjoyed the Easter weekend with us. First of all we apologize for the closing of the lobby bar, but we are glad you have seen the improvements we were doing. Moreover, it is pleasant to read your comments regarding...

Toronto, Canada
Reviewed 4 days ago NEW

Just came back from our trip on Monday, April 24th (3 nights, 3 friends). The resort is situated on a large, beautiful campus fairly close to the beach. Staff is friendly for the most part. The grounds are relatively tidy; however, the pool could use some further cleaning. The food was significantly better than we anticipated it to be. There...

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1Thank Aditya D
General M, Director General at Grand Memories Varadero, responded to this review

Dear Aditya, Thank you for reviewing your experience at Grand Memories Varadero. It is pleasant to achieve that you enjoyed the variety of options at the Snack Bar as well as the activities of our entertainment staff. On the other hand, we appreciate a lot your suggestions and we will consider them with our team. We hope we could welcome...

Land of Anne
Reviewed 5 days ago NEW

As a frame of reference: we have lived in the tropics, are on vacation with family - enjoy a drink or two but are not on vacation to party. 1. Resort is large, but even at the far end you are only 750m from the beautiful beach - at most a 10 minute walk. Very welcome exercise after eating at...

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5Thank handmac
General M, Director General at Grand Memories Varadero, responded to this review

Dear guest, Thank you very much for sharing your experience at our hotel. We are glad you had an enjoyable vacation among us. We especially appreciate your comments regarding the beach, the quality of our buffet breakfast as well as the walks through the resort. On the other hand we will consider your suggestions in order to keep improving our...

Bedford, Canada
Reviewed 5 days ago NEW

I actually read over the reviews that were written during the time that we were there and I was quite taken aback by a lot of the comments. Firstly I would like to say you are going to a country that is poor and has limited resources. Also a large some of these travellers got some pretty good deals during...

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12Thank Susan R
General M, Director General at Grand Memories Varadero, responded to this review

Dear Susan, Thank you very much for your review. We are pleased to achieve that you had a nice stay among us and we especially appreciate your comments about our staff and the different atmosphere that can be found at our resort. Moreover, we take note of all your suggestions as they will be very helpful for us to keep...

Monte-Carlo, Monaco
Reviewed 5 days ago NEW

I am a bit astonished by some negative comments that I just read. Yes, it is not the perfect place but, nothing is perfect in life, and the difference is in the quality, attention and dedication of the peoples that PRESENTLY try and improve the place, service, and commodities EVERY DAY BETTER. For such reason, I/we enjoyed our stay over...

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3Thank caturiri
General M, Director General at Grand Memories Varadero, responded to this review

Dear guest, Thank you for sharing your experience at our hotel with the community of travelers. We are very happy to see that you have seen improvements as this motivate us to keep working hard. We really appreciate your comments about our staff as well as the facilities. It would be a pleasure for us to welcome you again soon...

Edmonton, Canada
Reviewed 6 days ago NEW

I can stay anywhere but when you're on vacation you expect it to be stress free. It's listed as a 4.5 star. Who rates these hotels? This is really a 2 star. Check in was ok. The front desk staff are not very helpful or friendly. Sorry is the commoyn response. The room. 12306 Although the room was ok, it...

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Helpful?
Thank paulmil2017
General M, Director General at Grand Memories Varadero, responded to this review

Dear Paul, We are sad to read that we haven't achieve your expectations. First of all, we would like to apologize for all the incidents you experienced at your room as well as the lack of light in the grounds. We are already working on fix it. On the other hand, we want to thank you for your suggestions. For...

Montreal, Canada
Reviewed 6 days ago NEWvia mobile

First the negative: The hotel is understaffed or overbooked therefore service somewhat suffers on busy weeks. We were being moved from one buffet to the other constantly which was a little tiring. The room we had in bldg 15 had a lovely view of the highway (not). The rooms are outdated but livable. Not much hot water for us. (Lukewarm)....

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Helpful?
Thank CleoPietroM
General M, Director General at Grand Memories Varadero, responded to this review

Dear guest, First of all, we regret that we couldn't fulfill your expectations and we apologize for the problems you experience with the temperature of the water. We will share our your suggestions with the department involved and we will do the necessary adjustments to keep improving the quality of our resort. We hope you could give us a second...

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Pool
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
Room types
  • Suites
Internet
  • Public Wifi
  • Paid Internet
Services
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Breakfast included
  • Laundry Service
  • Concierge
  • Babysitting
Official Description (provided by the hotel)
Enjoy Cuba's blissful year-round climate, stunning white sand beaches, and crystal clear waters with a stay at the luxurious Grand Memories Varadero. Elegant and spacious guestrooms are available in a variety of room categories in our child-friendly and Adults-Only sections. Lounge by the dazzling pools, get active with a variety of land and water sports, work out at the fitness centre, or pamper yourself at the luxurious spa. Children will have a great time at our Kids Club, which features a children's play area with supervised games and activities. Guests of the Adults-Only area will enjoy extra luxuries such as complimentary 24-hour room service, club house, cigar room, butler service and more. ... more   less 

Additional Information about Grand Memories Varadero

Address: Km 18.5 Autopista Sur | Parque Natural Punta Hicacos, Varadero 42200, Cuba (Formerly Hotel Riu Varadero)
Region: Caribbean > Cuba > Matanzas Province > Varadero
Price Range: €111 - €306 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Memories Varadero 4*
Number of rooms: 1110
Reservation Options:
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Hotel Style:
#5 Spa Hotel in Varadero
#26 Top resorts Hotel in Varadero
#29 Luxury Hotel in Varadero
#29 On the Beach Hotel in Varadero
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Questions & Answers

Here's what travellers have asked, with answers from Grand Memories Varadero staff and other travellers.
642 questions
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Questions? Get answers from Grand Memories Varadero staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“try to get blocks 20 to 24”
gaetanr356, 27 Apr 2017 | Read review
“Get closer to the main pool or Beach area”
, 25 Apr 2017 | Read review
“Blocks 21, 21, 23, 24 are close to the swimming pool at to the beach and, of course, the Diamond Club offers better privileges.”
caturiri, 24 Apr 2017 | Read review
“Don't go to the std room buildings 11/12/13. They're too far away from everything.”
paulmil2017, 23 Apr 2017 | Read review
“buildings 21, 23 and 24 are closer to the beach, but still a bit of a walk.”
, 23 Apr 2017 | Read review
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US$152* /night
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Prices are for 1 room, 2 adults
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