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Melia Santiago de Cuba

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Traveller (706)
Room & Suite (397)
Dining (214)
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Overview
  • Excellent36%
  • Very good47%
  • Average13%
  • Poor3%
  • Terrible1%
Travellers talk about
Internet
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
3 Star Hotel
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Reviews (1,370)
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All reviewsmodern hotelitalian restaurantinternational hoteltop floorrooftop barbreakfast buffethigh riseinternational standardspianist playingnice pool areastayed here for nightsjunior suitetown centrefive star hotelcomfortable roomscurrency exchangethe air conditioning
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241 - 245 of 524 reviews
Reviewed 9 May 2015 via mobile

Good place, well run. Little expensive for what you get. Nice breakfast however supervisor and employees were arguing in front of us. Same happened with bell person. I guess is Santiageros custom. Anyhow it is not a 5 star hotel for international standards. Is a...More

1  Thank andres m
Response from Director G, Director General at Melia Santiago de CubaResponded 11 May 2015

Dear andres m: Many thanks for your review about your recent stay in facility. The feedback with our guests is very important for the constant improvement of the hotel. We would like to apologize for the inconveniences during the breakfast time and with the bell...More

Reviewed 9 May 2015

Our 1-night stay in the Melia was greatly appreciated when our flight to Habana was delayed. It is an impressive hotel. It was the only location in Santiago that I was able to access wifi. Lots of people were in the lobby area checking emails...More

1  Thank Sherry C
Response from Director G, Director General at Melia Santiago de CubaResponded 11 May 2015

Dear Sherry C: We are happy we were for you a very nice surprise for 1-night stay. We appreciate very much you left your comments in this special website and all your recommendations and advices. Thanks for the compliments to the beautiful art gallery and...More

Reviewed 9 May 2015

Unfortunately my husband and I were ill in this hotel, nothing to do with the hotel.They were amazing they got us help of doctors translated for us produced food ordered by the doctors took us to a local clinic. They were truly wonderful, we couldn't...More

2  Thank GlennHart
Response from Director G, Director General at Melia Santiago de CubaResponded 11 May 2015

Dear GlennHart: It was a real pleasure to help you during your stay. We remember you and appreciate very much you have decided to post this beautiful review about your days in our care. We are very sorry you felt sick but we are sure...More

Reviewed 3 May 2015 via mobile

Modern. Beautiful lobby. Very comfortable rooms. Good restaurants. Very helpful staff. Easy to walk to interesting places and monuments. Easy cab ride to historical center. TIP: lobby wireless is more expensive than using hotel's business center computers--but you have to ask service desk for Spanish...More

1  Thank kiddydoc1
Response from Director G, Director General at Melia Santiago de CubaResponded 5 May 2015

Dear kiddydoc1: Very nice review and recommendation! Thanks for dedicating part of your time to share with others your experience in Meliá Santiago de Cuba. We are happy to know that in our facility you could enjoy of a wide variety of services, above all...More

Reviewed 28 April 2015

This is supposed to be the best hotel in town but it is very dated & in desperate need of a redo. There is Wi-Fi in the lobby which works well. The buffet breakfast is ok but not spectacular. There is a pool & a...More

2  Thank BeachshackBrisvegas
Response from Director G, General Manager at Melia Santiago de CubaResponded 30 April 2015

Dear BeachshackBrisvegas: We are very sorry your perception of our hotel was not as expected. Our everyday work is focused on providing the best service and we try to update all the facilities in order to satisfy our guests’ expectations. Thanks for mentioning the advantages...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Free Parking
Bar/Lounge
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Free Parking
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Conference Facilities
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Outdoor pool
Details
Price range
US$134 - US$308 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$134 - US$308 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (706)
Room & Suite (397)
Dining (214)
Pool & Beach (110)
Amenities (44)
Family and Play Areas (9)
Business Centre & Event Rooms (4)
Questions & Answers
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caribbeancanucks
5 April 2018|
AnswerShow all 4 answers
Response from milliesmum2016 | Reviewed this property |
1 What's your question? 2 And FYI I didn't see any prostitutes hanging around. 3 What made you think that there are? 4 Why would you care?
0
Votes
Room Tips
"rooms on' the level' more spacious and good views from higher floors"
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"The higher rooms had great views over Santiago De Cuba"
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"ask for a higher floor"
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"Upgrade to A junior suite for Jacuzzi and free 24 hour internet!"
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