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Melia Santiago de Cuba

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Melia Santiago de Cuba
Melia Santiago de Cuba
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1,248 Reviews from our TripAdvisor Community

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Showing 487: English reviews
gosport
Reviewed 20 January 2015

stayed for 3 nights as part of cuba tour. very modern hotel with big smart rooms, lovelly pool area with bar/snack bar. lots of sun loungers around the pools. good food in nice restaurant. live entertainment in lobby bar and top floor.

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Thank thothmosis
Director G, General Manager at Melia Santiago de Cuba, responded to this review

Dear thothmosis: Thousand thanks for such nice words to describe your stay in our Meliá Santiago de Cuba hotel. It is a great emotion to know that you felt “surprised” by our hotel and services. We are happy you were pleased with the pool area, with its wonderful sun loungers to relax after the long journeys around the city. As...

Stirling, United Kingdom
Reviewed 19 January 2015

A really nice hotel, with great views of the city. The rooms were lovely and the staff really friendly. We only stayed a couple of nights but were made to feel very welcome. Also memorable for the late night taxi ride back after a night out in the centre. I don't think the driver had any breaks let alone used...

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Thank KevKov67
Director G, General Manager at Melia Santiago de Cuba, responded to this review

Dear KevKov67: Many thanks for your lovely review. It was a great punctuation that we are happy to receive from you. We accomplished our goal which was exactly make you feel welcome and leave very nice memories of your stay among us. We are very sorry about the taxi ride that evening. We are happy you could reach the hotel...

israel
Reviewed 18 January 2015

we stood for two nights at the beginning of our trip. The stuff was friendly ant try to help. The room was OK good for4 stars not more but the room and all the hotel was really clean The evening program was really good. The Italian restaurant was average and the food was average but the stuff try to do...

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Thank bonitaIsrael
Director G, General Manager at Melia Santiago de Cuba, responded to this review

Dear bonitaIsrael: We are thankful for you review about your stay in our hotel. It is very nice your experience among us was good and we hope it will make you come back some day. We were very happy to hear that our staff was very helpful and that all the time we tried to make your stay very comfortable...

manchester
Reviewed 18 January 2015

Firstly let me state straight away that we only had a lunch booked at the Melia as we were on an organised day trip to Santiago de Cuba from Guardalavaca so this is not about staying at the Melia as an overnight guest , it is about being a member of a party booked in for lunch and quite honestly...

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Thank alphonsus10
Director G, General Manager at Melia Santiago de Cuba, responded to this review

Dear KevKov67: Thanks for taking some time to write about Meliá Santiago de Cuba hotel. It is a shame you were just visiting us for a while. However your review is very important and has been very useful to keep improving our services. We are very sorry your experience in our care during lunch, on the occasion you have mentioned,...

Cheshire,England
Reviewed 12 January 2015

visits five years apart show improvements to the fabric, the pools are very clean, the Italian restaurant is really good. Everything in Cuba has to be set against problems of supply, maintenance and mind set. Service does not come easily in such locations. I'd say the same attitude problems remain in some areas, probably where tips aren't so readily available....

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Thank DaveSpencer32
Director G, General Manager at Melia Santiago de Cuba, responded to this review

Dear DaveSpencer32: We would like to say thanks for publishing your experience in our hotel in this fabulous page. It is wonderful to know that you have enjoyed very much the Italian restaurant and the pool area. Thanks as well for making a remark concerning the cleanliness in our facility. It is indeed a strong point that our guests appreciate...

Northern Ireland
Reviewed 8 January 2015

We stayed here for 3 nights towards the end of the big carnival in July 2014. We paid way over the odds as it was carnival weekend & everywhere else was booked out. Apart from the sheer ugliness of the building from the outside everything else was great. We had a breakfast & dinner package & it's the nicest food...

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Thank Heather220_1
Director G, General Manager at Melia Santiago de Cuba, responded to this review

Dear Heather 220_1, Thank you very much you took time to write this special review of our hotel. We feel flattered for being the last best experience of your vacation. We hope you can come back any time maybe during the next carnival season. Thanks for your compliments to the staff, we do work hard to meet our clients´ expectations...

Hamilton, Canada
Reviewed 7 January 2015

Starting with the reception, everything in this hotel is near perfection. The bedding is very comfortable, room and bathroom clean. The food served at the hotel restaurants is tasty the service everywhere is efficient. The hotel swimming pool is well kept. On the last floor one can reach the stars from the rooftop bar. It is never crowded and one...

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Thank Liliana258
Director G, General Manager at Melia Santiago de Cuba, responded to this review

Dear Liliana258: We are extremely thankful for your beautiful words to describe our facility and details of your stay. Our goal was accomplished having you so happy and recommending us. This is our best reward to the effort and every day work. Thanks for your comments related to the food quality and taste in our restaurants. We are happy you...

Glasgow, United Kingdom
Reviewed 19 December 2014

Breakfast selection excellent. This was the only meal we had. Enjoyed the entertainment and then joined in. relaxing afternoon by the pool bar with a few friends from our trip. What more can I say. One of the better hotels and we stayed in quite a few during our fourteen nights in Cuba.

Review collected in partnership with this hotel
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2Thank Evelyn M
Director G, General Manager at Melia Santiago de Cuba, responded to this review

Dear Evelyn M: We are all thankful for the nice review that you have posted and are very happy your stay in our hotel was superb. It is so nice to hear the compliments for the nice breakfast and the pool area. We hope some day we have the pleasure of welcoming you back again in our hotel. We expect...

Trysil
Reviewed 15 December 2014

Stayed here for 3 days and was very happy with that. The hotel gave me a room even I arrived 09:00 am in the morning. Nice staff, friendly and helpful espescially at the recepicion and guests reealtions Pedro. They have a Nice pool area with 3 different pools and a snack bar with one of the best Pina Colada i...

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6Thank TrysilKnutsen
Director G, General Manager at Melia Santiago de Cuba, responded to this review

Dear trysil2011: Thanks for your lovely review. It is always such a pleasure to receive the feedback from our guests. That is the best way to improve our services and be ready to face harder challenges. If you are very happy with your stay we feel even happier we satisfied your expectations. Our staff will be pleased to know we...

Portsmouth, United Kingdom
Reviewed 12 December 2014

We stayed here for 2 nights in October 2014. Facilities were good, staff were helpful. amazing view from our room and top floor bar over Santiago de Cuba with the mountains in the background. Had a good selection of food in the buffet for breakfast and dinner. We also found the locals very friendly and helpful when we went out...

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1Thank 161Kaz63
Director G, General Manager at Melia Santiago de Cuba, responded to this review

Dear 161Kaz63: We are pleased your stay in our care was successful and you have enjoyed the wonderful views for the Bello Bar. Many thanks for your words of gratitude and compliments but we are the ones who should say thanks for taking some minutes to write about us, thanks for having stayed with us. This will always be your...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities

Additional Information about Melia Santiago de Cuba

Address: Calle M y Avenida de las Americas | Reparto Sueno, Santiago de Cuba, Cuba
Region: Caribbean > Cuba > Santiago de Cuba Province > Santiago de Cuba
Price Range: €124 - €268 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Melia Santiago de Cuba 5*
Number of rooms: 302
Reservation Options:
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Also Known As:
Melia Santiago De Cuba Hotel Santiago De Cuba
Santiago De Cuba Melia
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Questions & Answers

Here's what travellers have asked, with answers from Melia Santiago de Cuba staff and other travellers.
24 questions
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Toronto, Canada
4 months ago
Da Nang, Vietnam
10 months ago

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Questions? Get answers from Melia Santiago de Cuba staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I think any room would be okay.”
mpswns, 19 Apr 2017 | Read review
“The Level rooms are awesome!”
k8dee, 17 Apr 2017 | Read review
“Most rooms have good views, except perhaps on very low floors, and no side seemed to be better than another.”
  • View from hotel
LoneBrit, 3 Apr 2017 | Read review
“I found my room amply supplied with towels, toiletries and a hair dryer. My one complaint is the lack of sufficient elevators as this hotel is very popular, often crowded and riding elevator at peak times(i.e. breakfast and when groups depart and arrive) can be a challenge to your patience. Accordingly a lower floor room might be an advantage but upper floor rooms have great views over the city. ”
460pats, 28 Mar 2017 | Read review
“Higher the better”
C3278ZUianl, 17 Mar 2017 | Read review
5 of 5