We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Melia Santiago de Cuba

Save
Traveller (706)
Room & Suite (397)
Dining (214)
Nearby Hotels
See allSee all
Overview
  • Excellent36%
  • Very good47%
  • Average13%
  • Poor3%
  • Terrible1%
Travellers talk about
Internet
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
3 Star Hotel
All hotel details
Offers from Melia Santiago de Cuba
Hotel deals
Offers from Melia Santiago de Cuba
Hotel deals
Nearby Hotels
See allSee all
{"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"]},"scriptFlags":null}
Reviews (1,372)
Filter reviews
524 results
Traveller rating
163
244
89
24
4
Traveller type
Time of year
LanguageEnglish
More languages
163
244
89
24
4
Show reviews that mention
All reviewsmodern hotelitalian restaurantinternational hoteltop floorrooftop barbreakfast buffethigh riseinternational standardspianist playingnice pool areastayed here for nightsjunior suitetown centrefive star hotelcomfortable roomscurrency exchangethe air conditioning
FilterEnglish
Updating list...
1 - 5 of 524 reviews
Reviewed 5 weeks ago via mobile

We enjoyed our stay here. The customer service was good, the hotel staff was friendly and helpful. Our room was on the “level” floor. It was clean and roomy, but the bed was not comfortable, you could feel the springs when you sat on it....More

Thank morganwine
Response from Director G, General Manager at Melia Santiago de CubaResponded 4 weeks ago

Dear morganwine: Many thanks for your comments about your recent stay in Meliá Santiago. It is always very interesting to read our guests opinions so we can take actions to correct what is wrong and to improve what could be improved. We are sorry your...More

Hotel's Favourite
Reviewed 19 December 2017

Well - this hotel is very glam with interesting modernist architecture - a refreshing change from high Spanish. The rooms were very comfortable - we had to ask to change rooms as there was something amiss in our first room - can't recall what. Anyway,...More

1  Thank milliesmum2016
Response from Director G, Deputy Manager at Melia Santiago de CubaResponded 22 December 2017

Dear milliesmum2016: It is such pleasure to receive your feedback. We are very glad your experience in our facility was so nice and hope you come back some day in the future. Thanks for all the compliments. It was very nice to read you were...More

Reviewed 17 March 2018

After some poor state run hotels it was a pleasure to stay at a well run western style hotel. The rooms are large and well equipped. Service is as you would expect in a quality hotel. There are several restaurants to choose from and the...More

1  Thank Chris L
Response from Director G, General Manager at Melia Santiago de CubaResponded 5 weeks ago

Dear Chris L: It is a great joy to discover your experience in Meliá Santiago was so nice. It is indeed the best reward to what we try to do everyday. Many thanks for the compliments to the service and of course for taking your...More

Reviewed 15 March 2018 via mobile

Another hotel on our tour of Cuba. Not a good start as a mix up where our group were to eat. We eventually ate in a little smart Italian - service a little slow, but food good. Good room, amenities etc. Nice buffet for breakfast....More

Thank NorthantsAquababe
Response from Director G, General Manager at Melia Santiago de CubaResponded 16 March 2018

Dear NorthantsAquababe: First of all thanks for the useful feedback in this wonderful website. We appreciate your comments which will allow us to improve our services. We are sorry your start at Meliá Santiago was not as expected and the service at La Fontana was...More

Reviewed 13 March 2018

excellent service from customer services personnel .restaurants served good food pools lovely to swim in. room on 'the level 'was spacious. had a problem with the shower which was fixed and received an apology letter with a bottle of bubbly wine!! only drawback it is...More

Thank janine j
Response from Director G, General Manager at Melia Santiago de CubaResponded 14 March 2018

Dear janine j: Many thanks for your sincere compliments. Our staff is very pleased to hear that you enjoyed so much during your stay. This is exactly our main and most pursued goal. That is why when we have feedbacks like yours we feel an...More

View more reviews
Most Booked Properties in Cuba
See allSee all
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Free Parking
Bar/Lounge
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Free Parking
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Conference Facilities
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Outdoor pool
Details
Price range
US$133 - US$303 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$133 - US$303 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (706)
Room & Suite (397)
Dining (214)
Pool & Beach (110)
Amenities (44)
Family and Play Areas (9)
Business Centre & Event Rooms (4)
Questions & Answers
Ask a question
caribbeancanucks
5 April 2018|
AnswerShow all 4 answers
Response from milliesmum2016 | Reviewed this property |
1 What's your question? 2 And FYI I didn't see any prostitutes hanging around. 3 What made you think that there are? 4 Why would you care?
0
Votes
Room Tips
"rooms on' the level' more spacious and good views from higher floors"
Read review
"The higher rooms had great views over Santiago De Cuba"
Read review
"ask for a higher floor"
Read review
"Upgrade to A junior suite for Jacuzzi and free 24 hour internet!"
Read review
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing