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Calle 21 Entre Calle N y O, Havana 10400 Cuba
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Traveller (1890)
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Panoramas (7)
Room & Suite (655)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 15/12/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from NH Capri La Habana
Updated 15/12/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#8 of 414 hotels in Havana
Location
Cleanliness
Service
Value
Travellers' Choice
The four-star NH Capri hotel is located in the heart of downtown Havana, making it the ideal starting point for getting to know Cuba's vibrant capital city. The hotel has 220 comfortable guest rooms and suites. All of our elegant rooms feature natural daylight, a welcoming atmosphere and a modernized 1950's-inspired decor.
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Property amenities
Secured parking
Public wifi
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Evening entertainment
Children's television networks
Highchairs available
Pool / beach towels
Rooftop pool
Pool with view
Outdoor pool
Fitness / spa changing rooms
Personal trainer
Restaurant
Breakfast available
Breakfast buffet
Kids' meals
Outdoor dining area
Snack bar
Wine / champagne
Poolside bar
Rooftop bar
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Facial treatments
Full body massage
Massage
Solarium
Steam room
Rooftop terrace
24-hour security
Baggage storage
Concierge
Convenience store
Currency exchange
Gift shop
Non-smoking hotel
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
Infirmary
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Laundry service
Ironing service
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Housekeeping
Interconnected rooms available
Minibar
Cable / satellite TV
Walk-in shower
Room service
Safe
Telephone
VIP room facilities
Wardrobe / wardrobe
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
Radio
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Ocean view
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Modern
Languages Spoken
English, French, Spanish, German
2983Reviews202Q+A100Room tips

Reviews
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Traveller rating
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Most Recent
Lourdes B wrote a review Jul 2022
United States51 contributions19 helpful votes
This is a well placed hotel in Vedado and made a stop here was a need. This hotel adopted this paying policy that everything is with Cuban banks card and if you don’t have this everything becomes a nightmare. I don’t live there so how can I have one? I needed to ask some friends to pay for my food or beer and this is too stressing . I think they need to let two options so if tourist already have Cuban cash they could pay because if you are made to change your dollars at airport so how you cannot use it?The service is very good at breakfast so professional and dedicated with The two main captains Suyan and Leonel suit guy that are being in this hotel for years and are two gems really making you feel good .The hotel needs new mattresses definitely and my back pain before traveling could had being avoided.The good selection is good and the cafeteria ladies are awesome .
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Date of stay: July 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Jaymz Bee wrote a review Apr 2022
Toronto, Canada30 contributions31 helpful votes
This is my new headquarters whenever I visit Havana. I like the Vedado neighbourhood - quieter than Old Havana. I often stayed at Hotel Nacional, also great, but the staff at Carpi are super attentive and the rooftop pool bar is not too busy...just a nice mellow hang. The rooms are nice - and you are near some of the best places to eat. Fancy like LAURENT CAFE (not pricey, but fancy) or Local cuisine at Santa Barbara. Also, you are close to a couple jazz bars. Across the street a great little place for breakfast. All in all, my most enjoyable stay in Havana in about twenty trips! Now, I will admit I stayed in a penthouse suite - but my guests were in regular room and loved it too.
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Date of stay: March 2022
Rooms
Service
Sleep Quality
Room Tip: If you want to go Luxury ask for one of the three rooms on the top floor. More expensive but...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Carlos A wrote a review Apr 2022
1 contribution
I was pleasantly surprised at the attention to detail, warmth, courtesy and overall desire of the staff to make guests feel welcome. I had the pleasure of meeting Jorge Enrique Fernandez Garcia during my stay. He went above and beyond to make sure that my every need was taken care of throughout my 12 day stay. I had a suite on the 16th floor with a spectacular ocean view. Everyone from the security team, restaurant workers, housekeeping, bartenders went out of their way to provide an excellent experience. I will definitely be staying here again!!
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Date of stay: April 2022
Value
Cleanliness
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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raffaele p wrote a review Apr 2022
2 contributions
stayed at this hotel many times the rooms are clean great location top floor pool view of the ocean the staff the best when in havana the only place i stay nh capri .customer service the best of all hotels in cuba .want to thank Avianna she will service you to death the best i have seen real proffesional first and formost hot water thanks again avianna your the best .
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Date of stay: February 2022
Location
Cleanliness
Service
Room Tip: all rooms are clean
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Vince D wrote a review Mar 2022
1 contribution
This is a very good hotel close to all amenities with amazing views from the pool deck and ocean facing rooms. Staff is very courteous and friendly. Special thank you to Avianna, Sunian and Javier for adding that person touch that is very appreciated by this traveler. Walking distance to many restaurants and a short drive (700 pesos) cab ride to Old Havana.
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Date of stay: March 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Eduardo G wrote a review Mar 2022
Toronto, Canada1 contribution
Unbeatable position, beautiful views that make you love Havana. I would love to be able to visit again, it is very pleasant, excellent attention, grateful for the good service of Avianna and her unforgettable smile...
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Date of stay: March 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Molly Miller wrote a review Mar 2022
1 contribution1 helpful vote
I stayed in the hotel for two days with my family and all of the personnel were super helpful and friendly, the young man who assisted me named Javier was very attentive to our needs and helped us with any of our concerns. I am glad I was able to visit here and I will definitely be back during the summer!
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Date of stay: March 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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CJT20 wrote a review Mar 2022
Truro, United Kingdom57 contributions39 helpful votes
We had an awful experience here and have tried to give our feedback to the NH Hotel Group but to no avail. We basically ended up having to leave this hotel early because we feared for our safety and we definitely felt extorted by some of the hotel staff. We believe one staff member took advantage of our situation knowing we had lost a bank card and had no cash by booking us into a restaurant where we couldn't pay with cash, but informing us we could. If you can't pay in dollars, everything in Cuban pesos becomes triple that amount. We ended up being told we had to go and get cash out of the machine with my cards (and they knew we had cards because the other man at the hotel told them as he asked me how many i had) and a member of the restaurant came to find us. We had to deal with this all on my birthday and then be told by the staff how little they earn and need extra cash. We had an awful experience and only stayed one night out of two we paid for. It was very upsetting and stressful. We have asked for a refund for the night we stayed but no one has bothered to get back to us 5 weeks on despite emailing again and again. We tried to visit the hotel Victoria, their sister hotel across the road that same day too and had a horrible and unfriendly experience there too. DONT STAY AT EITHER!!
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Date of stay: January 2022
Value
Location
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Room Tip: book another hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Aleksandar S wrote a review Mar 2022
Toronto, Canada31 contributions4 helpful votes
This hotel met all of my expectations. Good location (just off the Hotel Nacional), clean, big rooms with nice view, swimming pool and bar at the top, very good service, very kind and helpful staff, dicent breakfast, .. Pls. note that to reach Habana Vijeh, or Capitolio, you would have to get taxi.
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Date of stay: March 2022
Rooms
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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YvesLG wrote a review Feb 2022
Chefchaouen, Morocco32 contributions46 helpful votes
The hotel is very comfortable (AC, bed, quiet, bright and breezy clean rooms with large bathrooms) and in a good location. Steps from the Malecon with a nice rooftop view of the Malecon and the ocean. A 5 minute/$5 taxi ride gets you to Old Havana. The food in the hotel was above average for Cuba, but there are also many restaurant choices steps away. What really sets this hotel apart in my experience as a business and leisure traveler for over 50 years (I started young with a Dad that worked at Hilton. :-) is the level of genuine care and professionalism show by the staff. To be specific, I tested positive on my COVID-19 PCR test the day before my wife and I left. She was OK and took the scheduled flight out the following day, but Cuban protocols required that I isolate in my room for five days. Even though I booked this stay with a vacation group, NH Capri immediately took charge of things: Arranging for daily visits by Doctors and nurses, regularly checking in on me, coordinating with the travel agency, responsive room service, arranging for a follow up PCR test. This kind of sincere and thorough care was unexpected and goes way beyond a 5 star rating. It proves that you can count on the NH Capri to be there when you really need help. They represented the best of Cuba. A special mention goes to the following people who went above and beyond, in no particular order because they were all equally caring and competent. * Aviana * Mariela * Sandra * Stephanie * Sunian
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Date of stay: February 2022
Value
Location
Service
Room Tip: Ocean view (North Eastern) is directly across the Malecon/Ocean. SW facing view has sunsets and...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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LOCATION
CaribbeanCubaCiudad de la Habana ProvinceHavana
NUMBER OF ROOMS
220
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Frequently Asked Questions about NH Capri La Habana
Which popular attractions are close to NH Capri La Habana?
Nearby attractions include El Malecon (0.4 km), Cabaret Parisien (0.2 km), and El Gato Tuerto (0.2 km).
What are some of the property amenities at NH Capri La Habana?
Some of the more popular amenities offered include a rooftop bar, a pool, and an on-site restaurant.
Which room amenities are available at NH Capri La Habana?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at NH Capri La Habana?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at NH Capri La Habana?
Yes, secured parking and street parking are available to guests.
What are some restaurants close to NH Capri La Habana?
Conveniently located restaurants include California Cafe, Restaurante Paladar Cafe Laurent Habana, and WOOW Restaurant.
Are there opportunities to exercise at NH Capri La Habana?
Yes, guests have access to a pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Does NH Capri La Habana offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at NH Capri La Habana?
The staff speaks multiple languages, including English, Spanish, French, and German.
Are there any historical sites close to NH Capri La Habana?
Many travellers enjoy visiting Old Square (Plaza Vieja) (3.4 km), Museo Hemingway Finca Vigia (3.0 km), and Palacio De Los Capitanes Generales (3.3 km).
Does NH Capri La Habana have any great views?
Yes, guests often enjoy the city view available here.