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Memories Miramar Havana

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Memories Miramar Havana
Memories Miramar Havana
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930 Reviews from our TripAdvisor Community

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Showing 281: English reviews
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London
Reviewed 3 days ago NEW

we were here at the start of a cycling trip. It was fine - clean enough, several not amazing but ok eateries in the hotel, fast lifts (too fast to get in sometimes), long queues (as elsewhere) for money exchange.

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Helpful?
Thank traintravelLondon
General M, Director General at Memories Miramar Havana, responded to this review

Dear traintravelLondon , On behalf of the management and the staff from Memories Miramar Havana we would like to thank you for your positive comments and suggestions about our hotel services. We hope that Memories Miramar Havana will be your hotel in your next time to Cuba. We will do our best to make you have a wonderful stay. It...

Singapore
Reviewed 3 days ago NEW

We were welcome with a shock when we went into the room! The room was old and dirty. The carpet was worn and torn. The bed had no proper blanket or mattress, only a thin sheet. The shower was like a hose rather than a proper shower. For USD 250, we were expecting better standard. Water was sold for USD4,...

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Helpful?
Thank pandagal7
General M, Director General at Memories Miramar Havana, responded to this review

Dear pandagal7, After reading your review, we would like to transmit you that we are sorry to know that we did not fulfil your expectations. We are very sorry for the inconveniences you may had during your stay with us. We work every day in order to improve our service and your suggestions are always welcome. Thank you for your...

Perth
Reviewed 4 days ago NEW

This large soulless hotel was the worst of 3 hotels that we stayed in Havana. Over 100 guests were delayed from booking in, for up to 3hr. As we milled around in the lobby it became apparent that the reason was because there were no towels in the rooms. When management was informed that all guests were happy to settle...

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Helpful?
1Thank Neil O
General M, Director General at Memories Miramar Havana, responded to this review

Dear Neil O , After reading your review, we would like to transmit you that we are sorry to know that we did not fulfil your expectations. We are very sorry for the inconveniences you may had during your stay with us. We work every day in order to improve our service and your suggestions are always welcome, thank you...

Ventura, California
Reviewed 1 week ago

We booked one night at Memories at the tail end of our stay in Cuba. The lobby and grounds were very nice ~ check in was a breeze, the elevator up good.... then the elevator doors opened to a dark hall way with burned out bulbs, wires hanging and broken furniture. GASP. Yes the carpet old and worn etc... I...

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Helpful?
1Thank venturarose
General M, Director General at Memories Miramar Havana, responded to this review

Dear venturarose, After reading your review, we would like to transmit you that we are sorry to know that we did not fulfil your expectations. We are very sorry for the inconveniences you may had during your stay with us. We work every day in order to improve our service and your suggestions are always welcome, thank you for your...

Exeter, United Kingdom
Reviewed 2 weeks ago via mobile

Booked a three night stay, and what a shock we had, arrived at 21.00hrs room wasn't ready they allowed a late check out on this room. When we finally got into another room boy what a shock we had, dirty sheet damp smell lights not working shower broken safe broke decor disgusting, staff only wanted to see how much money...

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Helpful?
2Thank hoops03
General M, Director General at Memories Miramar Havana, responded to this review

Dear hoops03, After reading your review, we would like to transmit you that we are sorry to know that we did not fulfill your expectations. We are disappointed and surprised to read the situations presented during your holidays, we find hard to believe that the hotel you are describing it is Memories Miramar Havana Resort. We work every day in...

Stafford, United Kingdom
Reviewed 2 weeks ago

3 nights at Memories Miramar in Havana as part of our Holiday in Cuba,room was on "The Executive " floor, 1.No bottled water in room,2 Safe not working,3 Coffee making Machine not working, no coffee pods and cups 4.T. V no signal.5,Towels not changed daily 6.Bath plug stuck, so standing in our own water for 2 days for shower, before...

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Helpful?
Thank jackie B
General M, Director General at Memories Miramar Havana, responded to this review

Dear jackie B , After reading your review, we would like to transmit you that we are sorry to know that we did not fulfill your expectations. We are disappointed and surprised to read the situations presented during your holidays, we find hard to believe that the hotel you are describing it is Memories HMiramar Havana Resort. We work every...

Warwick, United Kingdom
Reviewed 2 weeks ago

This hotel is what it is, it's a good, clean hotel with a great breakfast. I had a suite with jacuzzi bath. Stayed twice whilst in Cuba and found the hotel to be of good standard I'm not sure what people were expecting from Cuban hotels or why they are being quite so picky. It's location is no secret, it's...

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Helpful?
1Thank Ivykaty
General M, Director General at Memories Miramar Havana, responded to this review

Dear Ivykaty, On behalf of the Memories Miramar Havana team we would like to thank you for your nice comments about our food, the resort and staff. Our staff has received your compliments and appreciates your effort, one more time thanks for providing part of your precious time to share your experience with the TripAdvisors readers. We will be delighted...

Western Australia
Reviewed 2 weeks ago

This was our first taste of Cuba, and as our journey progressed we reaslised that it was a fairly good hotel. The rooms were clean and the staff helpful, my mattress was not great so they changed my room. Large hotel on the outskirts of the city, too far out for exploration of the city itself but as we were...

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Helpful?
1Thank SQ007
General M, Director General at Memories Miramar Havana, responded to this review

Dear SQ007, On behalf of the management and the staff from Memories Miramar Havana we would like to thank you for your positive comments and suggestions about our hotel. We hope that Memories Miramar Havana will be your hotel in your next time to Cuba. We will do our best to make you have a wonderful stay. It will be...

Goulburn and Surrounds, Australia
Reviewed 2 weeks ago via mobile

Unfortunately this place is suffering some of the legacies of the old Soviet Era: 'build it but don't maintain it'. On the two visits to this hotel, there were different things wrong: no towels, no toilet paper, no safe, no soap etc. But they are trying to pull themselves out of the embargo shortages and most of the staff will...

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Helpful?
1Thank Farmer C
General M, Director General at Memories Miramar Havana, responded to this review

Dear Farmer C, On behalf of the management and the staff from Memories Miramar Havana we would like to thank you for your positive comments about our hotel. We hope that Memories Miramar Havana will be your hotel in your next time to Cuba. We will do our best to make you have a wonderful stay. It will be pleasure...

Orlando, Florida
Reviewed 2 weeks ago

So the lobby for this hotel was great. The staff that worked there was awesome and super helpful. They had a money exchange in the lobby which was extremely helpful to have close by with a minimal wait time and also had comparable rates with local bank conversion fees. There was also a bar in the lobby that we spent...

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Helpful?
1Thank TripleTExplore
General M, Director General at Memories Miramar Havana, responded to this review

Dear TripleTExplore, On behalf of the Memories Holguin Beach Resort team we would like to thank you for your nice comments and suggestions about our food, lobby and staff. Our staff has received your compliments and appreciates your effort, one more time thanks for providing part of your precious time to share your experience with the TripAdvisors readers. We will...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Breakfast included
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Hotel is located on Fifth Avenue, in the luxurious area of Miramar in a comercial, diplomatic and residential area. Is the best option for busines and leisure stays, 10 minutes away fromn the city's colonial area. ... more   less 

Additional Information about Memories Miramar Havana

Address: 5 Avenue Between 72 and 76, Miramar, Havana 11400, Cuba (Formerly Hotel Occidental Miramar)
Region: Caribbean > Cuba > Ciudad de la Habana Province > Havana
Price Range: €149 - €284 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Memories Miramar Havana 4*
Number of rooms: 427
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotel.de, HRS and Despegar.com so you can book your Memories Miramar Havana reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Occidental Miramar Havana
Occidental Miramar Hotel Havana
Hotel Style:
#1 Business Hotel in Havana
#3 Family Hotel in Havana
#7 Romantic Hotel in Havana
#10 Luxury Hotel in Havana
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Questions & Answers

Here's what travellers have asked, with answers from Memories Miramar Havana staff and other travellers.
79 questions
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Questions? Get answers from Memories Miramar Havana staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Good for a night”
 of 5 bubbles traintravelLondon, 26 Mar 2017 | Read review
“use another hotel”
 of 5 bubbles 201NeilO, 25 Mar 2017 | Read review
“Floor 5 quiet,”
 of 5 bubbles 508jackieb, 13 Mar 2017 | Read review
“Make sure everything works when you arrive, from my experience the rooms are similar, avoid the pool area.”
 of 5 bubbles SQ007, 10 Mar 2017 | Read review
“We were on the 5th floor nice big room”
 of 5 bubbles susanp825, 10 Mar 2017 | Read review
5 of 5