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Hotel Mercure Sevilla Havane

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Traveller (2794)
Room & Suite (702)
Dining (318)
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Rooms
2 Dec3 Dec
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1 room, 2 adults, 0 children
Standard Room
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About
  • Excellent22%
  • Very good39%
  • Average24%
  • Poor10%
  • Terrible5%
In the heart of world heritage listed historic Havana, the hotel stands out thanks to its Moorish architecture, its unique and spectacular view over the city as well as by the prestigious personalities that have stayed in the hotel since 1908. 178 rooms,2 restaurants, 3 bars, a meeting room for up to 50 people and a swimming pool. 24hr dining available. N.B. in Cuba the EUR to CUC (cuban pesos) exchange rate is subject to a fluctuating gouvernment tax. American credit cards are not accepted.
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Property amenities
Paid Internet
Pool
Restaurant
Bar/Lounge
Room Service
Airport Transportation
Public Wifi
Dry Cleaning
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Room features
Suites
Non-Smoking Rooms
Air Conditioning
Family Rooms
Refrigerator in room
Good to know
HOTEL STYLE
Centrally Located
Family
HOTEL CLASS
Reviews (4,135)
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1,481 results
Traveller rating
273
594
388
150
76
Traveller type
Time of year
LanguageEnglish
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273
594
388
150
76
Show reviews that mention
All reviews top floor live music al capone rooftop restaurant old havana graham greene patio bar vip breakfast opera singers superior room corner room swimming pool nice pool charming hotel revolution museum high ceilings colonial style
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1 - 5 of 1,481 reviews
Reviewed 5 days ago via mobile

We just spent 2 agonizing nights in this dump. Our room was infested with bugs. The bathroom needs a lot of help including replacing rusting fixtures. Half of the lights in the room don’t work. The bathroom linens were completely worn out. There was no...More

1  Thank 434toma
Reviewed 1 week ago

We were both shocked how nice our room was: we lucked out and got a front corner room on the 7th floor - the room was spacious, light, well decorated, and had a great bed. We couldn't have asked for more. All the staff we...More

2  Thank RogerM371
Response from GERARDO S, Director General at Hotel Mercure Sevilla HavaneResponded 1 week ago

Dear RogerM371, Thank you very much for your review, I am delighted that you enjoyed your visit. I look forward to welcoming you back again. Please feel free to email me about your dinning experience on gergral@sevilla.gca.tur.cu I would like to invite all future guests...More

Reviewed 1 week ago

It was a very bad and expensive experience. We had 3 rooms and this is a summary of the experience (I took few photos the last day but I could take them in any comer of the "hotel") Negative points: - Extremely dirty rooms and...More

2  Thank AAS5803
Response from GERARDO S, Director General at Hotel Mercure Sevilla HavaneResponded 1 week ago

Dear AAS5803, Many thanks for letting us know your thoughts. Please rest assured that I will take note of your comments and the matter will be addressed. I would like to invite all future guests to write to me at the following email address for...More

Reviewed 1 week ago

We stayed here for 2 nights on our honeymoon in September And we love this hotel :) mainly because of its authenticity & the "Havana" feeling that we were looking to experience. The atmosphere of the Hotel is fantastic and staff very helpful and friendly....More

Thank Katrín J
Response from GERARDO S, Director General at Hotel Mercure Sevilla HavaneResponded 1 week ago

Dear Katrín J, Thank you for your kind comments and compliments. I am delighted to heard that you enjoyed your stay and I look forward to welcoming you back again during your next trip. I would like to invite all future guests to write to...More

Reviewed 2 weeks ago

During the week of my visit, there was never more than 2 working elevators and on two days, there were NONE. Using the fire stairwells was the only option up or down. An 80+ woman traveling with me had to go up and down 6...More

Thank Ed T
Response from GERARDO S, Director General at Hotel Mercure Sevilla HavaneResponded 1 week ago

Dear Ed T, We are very sorry that you were disappointed by your experience saying with us. I appreciate the feedback and rest assured that we take all comments very seriously. I can confirm that the elevator situation has been resolved. Please do not hesitate...More

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Questions & Answers
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kate_rosher
14 October 2018|
AnswerShow all 5 answers
Response from ECheGuevera | Reviewed this property |
Airport is the best place to exchange currency. Same rates as the bank without the lineups!
2
Votes
belindahammo21
8 September 2018|
AnswerShow all 2 answers
Response from Joanna209 | Reviewed this property |
You can just turn up. No need to book. Dinner is around $20 to $40 per person
1
Vote
Al D
4 August 2018|
AnswerShow all 4 answers
Response from Keshac1022 | Reviewed this property |
Not sure if they’ll allow you to use the pool for the day however it is a nice boy to sit around and at the bar and food services available at the pool so call them and see if they’ll give you a day pass
0
Votes
Room Tips
"Front corner room on 7th or 8th floor for wonderful view"
RogerM371
1 week ago
Read review
"Do not book any room here"
AAS5803
1 week ago
Read review
"Try and get an 8th floor room as they have a good view either inland or sea view..."
smilerBCN
12 Oct 2018
Read review
"Try to get a Room facing onto The Prado for a great view."
deirdrem212
13 Aug 2018
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PRICE RANGE
US$157 - US$339 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
mercure sevilla havanemercure hotel havanamercure havanahavana hotel sevillahotel sevilla havana
FORMERLY KNOWN AS
Sofitel Sevilla La Habana
LOCATION
CaribbeanCubaCiudad de la Habana ProvinceHavana
NUMBER OF ROOMS
178
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