We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Hotel Mercure Sevilla Havane

Save
Traveller (2666)
Room & Suite (660)
Dining (311)
Ratings and reviews
  • Excellent21%
  • Very good41%
  • Average24%
  • Poor10%
  • Terrible4%
Travellers talk about
“top floor”(181 reviews)
“live music”(162 reviews)
“al capone”(60 reviews)
View all reviews
What's included
Public Wifi
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
Airport Transportation
Room Service
Suites
Poolside Bar
Concierge
Conference Facilities
Dry Cleaning
Rooftop Terrace
3 Star Hotel
In the heart of world heritage listed historic Havana, the hotel stands out thanks to its Moorish architecture, its unique and spectacular view over the city as well as by the prestigious personalities that have stayed in the hotel since 1908. 178 rooms,2 restaurants, 3 bars, a meeting...
View all hotel information
Location and contact
Trocadero 55 e Prado y Zulueta Habana, Havana 19260, Cuba
17.5 km to Jose Marti Intl Airport
106 restaurants are within a 0.5 km radius
1.0 km from Old Square (Plaza Vieja)
View nearby attractions and restaurants
{"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null}
Reviews (3,999)
Filter reviews
1,442 results
Traveller rating
262
584
379
147
70
Traveller type
Time of year
LanguageEnglish
More languages
262
584
379
147
70
Show reviews that mention
All reviewstop floorlive musical caponerooftop restaurantold havanagraham greenevip breakfastpatio baropera singerssuperior roomcorner roomnice poolcharming hotelrevolution museumhigh ceilingscuban musicpublic areas
FilterEnglish
Updating list...
1 - 5 of 1,442 reviews
Reviewed yesterday

More

Review collected in partnership with Accorhotels.com
Reviewed 3 days ago

This was obviously a grand dame of a hotel once. Its Cuba, its a new world on the door step and its still a great old dame.. but needs bit of love. DON'T let that put you off, Its a stunning old building, very clean...More

Thank ForcedToTour
Response from Emmanuel P, Gerente at Hotel Mercure Sevilla HavaneResponded 2 days ago

Dear ForcedToTour, Thank you for your kind comments and compliments. We are delighted that your stay was a memorable one. We very much look forward to welcoming you back again soon, and please do not hesitate to contact me directly. I would like to invite...More

Reviewed 6 days ago via mobile

We stayed for 3 nights at the start of our trip. The lobby is as beautiful as expected, and the hotel is in a great location close to Old Havana and the Malecon. The staff were fantastically friendly and helpful throughout the stay, check in...More

Thank AlsClare
Response from Emmanuel P, Gerente at Hotel Mercure Sevilla HavaneResponded 2 days ago

Dear AlsClare, Thank you very much for your review, We are delighted to hear that you enjoyed your visit. We look forward to welcoming you back again soon. I would like to invite all future guests to write to me at the following email address...More

Reviewed 1 week ago

This is one of the most horrific hotels I ever had to stay at. Such a shame that it is listed under the Mercure brand or Accor hotels. It absolutely does not do Mercure or Accor any favors. The hotel is dilapidated inside and outside...More

1  Thank Akkkk
Reviewed 1 week ago via mobile

Great hotel!!! Loved everything about it!! the restaurant Roof Garden was incredible And the server Armando was Amazing, he did everything possible to make our dinner even better.Definitely will come back to Cuba and to this hotel!!More

1  Thank lisandragonzales22
Response from Emmanuel P, Director General at Hotel Mercure Sevilla HavaneResponded 1 week ago

Dear lisandragonzales22, I’m very grateful that you could take time to leave us your thoughts and write a review. Armando and the rest of the team are so pleased that you enjoyed your stay with us, and we all hope to see you again in...More

View more reviews
About
Amenities
Top amenities
Pool
Restaurant
Bar/Lounge
Room Service
Hotel Amenities
Room Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Restaurant
Bar/Lounge
Outdoor pool
Details
Price range
US$122 - US$314 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$122 - US$314 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms
Add Photo Photos
Traveller (2666)
Room & Suite (660)
Dining (311)
Pool & Beach (117)
Family and Play Areas (32)
Business Centre & Event Rooms (12)
Questions & Answers
Ask a question
henry k
18 July 2018|
AnswerShow all 2 answers
Response from ForcedToTour | Reviewed this property |
Not sure what approvals you need being American but many people were American staying there - seriously do you need approval when staying in Cuba at specific hotels?
0
Votes
andreamorro
1 June 2018|
AnswerShow all 6 answers
Response from cannylad1973 | Reviewed this property |
Hi. Most of the hotel staff speak very good English. Taxi drivers will understand most of what you say,
0
Votes
JVtpa
18 February 2018|
AnswerShow all 5 answers
Response from Scott P | Reviewed this property |
As I understand, you may enjoy a meal by the pool, or even better, at the restaurant on the top floor of the hotel, even if you are not staying as a guest at the hotel. The restaurant is magnificent!
1
Vote
Room Tips
"Best for backpackers!"
Read review
"We had higher rooms which were very quiet."
Read review
"Speak some Spanish, do not come with an attitude, try to connect with the staff on a friendly basis"
Read review
"Ask for a room on a corner, higher floor overlooking Paseo del Prado."
Read review
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing