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24/12/2017 25/12/2017
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    Hotel Conde de Villanueva

    Calle Mercaderes 202, Havana 10100, Cuba
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    24/12/2017 25/12/2017
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    Traveller (239)
    Room & Suite (78)
    Dining (19)
    Overview
    • Excellent25%
    • Very good43%
    • Average18%
    • Poor7%
    • Terrible7%
    Travellers talk about
    “cigar shop” (28 reviews)
    “high ceilings” (11 reviews)
    “cigar roller” (3 reviews)
    Air Conditioning
    Smoking rooms available
    Restaurant
    Room Service
    Suites
    Bar/Lounge
    Laundry Service
    Breakfast Buffet
    4.0 Star Hotel
    All hotel details
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    Write a ReviewReviews (232)
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    1 - 5 of 130 reviews

    Reviewed 3 weeks ago

    The first hotel of the holiday and we were moved to this hotel from our original planned location due to"painting our room". Overall not a bad venue central although the room was very dark and the only windows opened onto the main quadrangle so fresh...More

    Thank CandA_2
    Reviewed 18 August 2017 via mobile

    This review only relates to the cigar bar located in the hotel. During our stay in Havana, we visited several different cigar bars/shops and this one was by far the most authentic experience. The shop is very small and has a bar in the back...More

    Thank BronxTraveler
    Reviewed 25 July 2017 via mobile

    The hotel itself is good, authentic and clean. The staff however let it all down Staff at the front desk don't smile, and it's seems an inconvenience to help. Same goes for resteraunt bar staff would rather watch TV then serve guests Food is OK...More

    Thank AaronPaki
    Response from ComercialHCV, Director Comercial at Hotel Conde de VillanuevaResponded 11 August 2017

    Dear guest: Thank you very much for your comments. We are glad to know that you stayed at our hotel, but we were struck by the lack of courtesy with which you were treated by our staff. We worked to amend that situation and the...More

    Reviewed 18 July 2017 via mobile

    We stayed for 2 nights in July. Firstly, the hotel is on an excellent location - minutes away from most things you want to see. The room was massive and authentic. It had a great AC and a little balcony to see Old Havana from...More

    Thank cessna1521
    Response from ComercialHCV, Director Comercial at Hotel Conde de VillanuevaResponded 11 August 2017

    Dear guest: Thank you very much for yuor comments. We are working to improve our service with the new staff that we are training, it must have been the incidents that you had in your visit. We really are very embarrassed by such a situation,...More

    Reviewed 25 May 2017

    We went to Havana to get married and stayed at this hotel for six days. We wanted to stay somewhere in Old Havana and somewhere that had an authentic feel to it, and this place had both. When we arrived we loved the original internal...More

    1  Thank paste_12
    Response from ComercialHCV, Director Comercial at Hotel Conde de VillanuevaResponded 27 May 2017

    Dear Guest: Thank you very much for your comments. You are very kind in giving a positive opinion of our hotel and service. We appreciate your cooperation and hope that your visit will be repeated again. Best regards,

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    About
    Amenities
    • Top amenities
    • Restaurant
    • Room Service
    • Bar/Lounge
    • Hotel Amenities
    • Room Service
    • Laundry Service
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Minibar
    • Things to do
    • Restaurant
    • Bar/Lounge
    Details
    • Price range
    • US$145 - US$401 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #5 Family Hotel in Havana
    • #20 Luxury Hotel in Havana
    • Room types
    • Suites ,
    • Smoking rooms available
    • Number of rooms
    • 9
    • Location
    • Caribbean >
    • Cuba >
    • Ciudad de la Habana Province >
    • Havana
    • Also Known As
    • Hostal Conde De Villanueva Hotel Havana ,
    • Hostal Conde De Villanueva Havana
    Add Photo Photos
    Traveller (239)
    Room & Suite (78)
    Dining (19)
    Hotel & Grounds (225)
    Bathroom (8)
    Family and Play Areas (2)
    Nearby
    Nearby HotelsSee all 321 hotels in Cuba
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    3,645 reviews
    .99 km away
     
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    1.05 km away
     
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    Nearby Restaurants
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    Flasunkist
    10 July 2017|
    AnswerShow all 3 answers
    Response from ComercialHCV | Property representative |
    Dear sr.: La Casa del Habano open at 10 am to 6:00 pm every day
    0
    Votes
    Google Translation
    lilpeart513
    27 April 2017|
    AnswerShow all 2 answers
    Response from ComercialHCV | Property representative |
    Dear guest: Sorry, but that cigar must have been bought in the street, our store does not market those cigars, we ask respect for our work and do not blame us for your inconsistent decisions. Regards,
    0
    Votes
    Google Translation
    Lea P
    30 August 2016|
    AnswerShow all 3 answers
    Response from ComercialHCV | Property representative |
    Sorry, we haven't availability, now.
    0
    Votes
    Google Translation
    Room Tips
    "Any room with an outside view."
    Read review
    "Best cigar bar in Old Havana"
    Read review
    "the suits is best choice on this hotel but its noisy"
    Read review
    "Best away from Mercaderes side"
    Read review
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