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Neptuno e/ Prado y Zulueta, Havana 10100 Cuba
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Traveller (6268)
Room & Suite (1833)
Pool & Beach (668)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Payments made by partners impact the order of prices displayed. Room types may vary.
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What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
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Updated 25/11/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Iberostar Parque Central
Updated 25/11/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#9 of 414 hotels in Havana
Location
Cleanliness
Service
Value
Travellers' Choice
This hotel has been completely refurbished to offer a better accommodation experience. The hotel has all of the seductive charm of Havana that you can't miss out on. Its unmistakably colonial style is one of the draws of this magnificent hotel. The hotel has well-equipped rooms and suites, a rooftop pool, a fitness room, live Cuban music, meeting rooms, 3 restaurants and 5 bars...Plus the best ambience of the best hotel in Havana. This country with lots of history awaits, and it offers you a unique holiday!
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Property amenities
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Car hire
Business Centre with Internet Access
Conference facilities
Massage
Public wifi
Paid internet
Pool / beach towels
Rooftop pool
Pool with view
Outdoor pool
Fitness / spa changing rooms
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Kid-friendly buffet
Snack bar
Special diet menus
Poolside bar
Rooftop bar
Taxi service
Banquet room
Meeting rooms
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
Doorperson
Infirmary
24-hour check-in
24-hour front desk
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Minibar
Flatscreen TV
Bath / shower
Complimentary toiletries
Safe
Telephone
VIP room facilities
Iron
Wake-up service / alarm clock
Hair dryer
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Room types
City view
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Classic
Languages Spoken
English, Spanish
8860Reviews446Q+A100Room tips

Reviews
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Traveller rating
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Cheshire_Cat_17 wrote a review Jul 2022
London13 contributions13 helpful votes
The concierge team here were a highlight to our stay. Havana navigated with Mikhael’s help meant an exceptional seafood dinner, a fun 1950’s Ford English language tour of the city, and just some fun banter across our stay. There was also Yanet, at the check in desk who was very sweet and helpful. I needed a travel Doc printed but there was no ink in any of the printers but she really did try! We stayed in room 328 and 329 which had an adjoining room so we could supervise our kids. There were issues with airconditioning (there was a malfunction in room 328 which cld not be resolved) and a leak in the bathroom (which was fixed) but I think these things are very ordinary in Cuba. The rooms themselves were large, had great views and were clean. The hotel is very central and good for sightseeing old Havana and the monuments.
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Date of stay: July 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Alan B wrote a review Jul 2022
Belfast, United Kingdom909 contributions118 helpful votes
Whilst we didn't stay in the hotel, we called in several times for drinks and snacks. The staff at the concierge desk went out of their way to arrange a taxi to take us back to Varadero at short notice.
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Date of stay: July 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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cuba252022 wrote a review Jul 2022
New York City, New York1 contribution2 helpful votes
This has always been my go to hotel when travelling to Havana, how has things changed The food and beverage manager fully discriminated me. Never had the decency of apologizing for the way he made me feel at the moment and refused to give me his name. Good riddance Parque Central!
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Review collected in partnership with this hotel
Date of stay: July 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Bibiana Carbonell Castelo, Other at Iberostar Parque Central
Responded 2 weeks ago
Dear guest, Thank you very much for choosing us to enjoy your vacation. Due to the seriousness of the aspects you share with us, we have studied your case in depth and we believe that the combination of several aspects gave you the wrong impression. Our maître accompanied you to your table as a sign of courtesy which was clearly misinterpreted. We offer our sincere apologies for the inconvenience caused. We hope you will give us another opportunity to provide you with a much better experience in the future. Kind Regards, Quality Manager Iberostar Parque Central
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Kim wrote a review Jul 2022
2 contributions4 helpful votes
For a Five Star hotel this hotel was lacking on so many levels. There was no water in the room, the air conditioning could not be controlled from your room. The bar service was extremely slow and only one of the waiting staff ever smiled The price of drinks were very expensive.
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Review collected in partnership with this hotel
Date of stay: July 2022
Value
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Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Bibiana Carbonell Castelo, Other at Iberostar Parque Central
Responded 2 weeks ago
Dear guest, Thank you very much for choosing us to enjoy your vacation in Havana. We are sad to read that some of our services did not meet your expectations. Your comments regarding our drinks prices are appreciated, however, we want to assure you that a lot of in-depth investigation is continuously carried out by Iberostar which includes researching of prices, facilities and services of other similar hotels in our area and we are confident that we are very competitively priced based on the results of our studies. We regret any inconvenience that this has caused you. Again, we thank you for choosing Iberostar for your holiday and we hope to have the pleasure of your company in the future. Best regards, Quality Manager Iberostar Parque Central
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DTPUNTER wrote a review Jul 2022
London, United Kingdom106 contributions112 helpful votes
Iberostar Parque Central Any traveller going to Cuba even within a five star hotel setting unfortunately has to put aside any preconceived notions that the food offering will be anything other than basic, bland and boring. What may be published on the menu will not always be available if it is it will be poorly cooked, flavourless and greasy. I had one decent meal in Cuba having paid $103 for two grilled lobster and a couple of Daiquiris at La Froidita , a classic Hemingway’s haunt- and jolly close to this hotel-The trade embargo hits hard here where food availability and variety is concerned. When you consider that the average Cuban may queue for many hours for bread, milk and a chicken. You will quickly realise that what’s on offer in your five-star hotel is perhaps the best it’s going to get. I found myself staying in three five-star hotel and my conclusions about the food is the same in all three. If you’re a “foodie “ Cuba may not be for you long term unless on a daily basis you are prepared to direct staff daily how your food is served and prepared. However, that aside if you’re a culture vulture, the richness of the landscape, the respect and passionate compliance of the people is remarkable. The Iberostar Parque central junior suite room 463 is perhaps the best room in to have in my view - Go in, pull back the curtains open up the balcony door and gaze dreamily with a Daiquiri in your hand at the iconic vista of the city’s capitol building and beyond. Look down at the classic 50s American automobiles parked like a paint box outside the building. It conjures up all the images you ever had in your mind of Cuba and Havana. However, dig deep and all is not what it seems in this land of miracles!
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Date of stay: January 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Bibiana Carbonell Castelo, Other at Iberostar Parque Central
Responded 1 week ago
Dear guest, Thank you very much for the time dedicated to sharing this assessment about your experience in our facilities and on this beautiful island. We are surprised to read your comments about our culinary proposal as our hotel is recognized for its quality and variety in gastronomic terms. However, we will share your observations with our Team of Chefs for proper evaluation. We apologize for any possible inconvenience. We hope you will give us another opportunity to welcome you again in the near future. Best Regards, Quality Manager Iberostar Parque Central
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Getaway662058 wrote a review Jun 2022
1 contribution1 helpful vote
Staff attitude is the main issue at this hotel, if you are paying 5* prices you expect 5* service and sadly a small proportion of the staff ranging from the front desk to working in the restaurants see you as more of an inconvenience than a paying customer.
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Date of stay: June 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Bibiana Carbonell Castelo, Other at Iberostar Parque Central
Responded 4 Jul 2022
Dear guest, Thank you very much for taking the time to share this review of your experience. We regret that we were unable to exceed your expectations on this occasion. We offer our sincerest apologies for the irregularities you perceived in our services. We assure you that your description is a far from the personalized attention that we work to offer every day. The hotel management and the responsible departments have taken the necessary measures to prevent similar situations from reoccurring in the future. We hope you will give us a second chance to win you back with a much better stay in the future. Kind Regards, Quality Manager Iberostar Parque Central
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Joao C wrote a review Jun 2022
Lisbon, Portugal40 contributions46 helpful votes
Excellent location, easy to walk to main attractions, right by Havana Vieja, very good breakfast, sympathy of staff, nice rooftop and swimming pool, very nice rooms, cleanliness, variety of food at meals,
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Review collected in partnership with this hotel
Date of stay: June 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from Bibiana Carbonell Castelo, Other at Iberostar Parque Central
Responded 22 Jun 2022
Dear guest, We would like to thank you for your excellent review of our Iberostar hotel. Our goal is to create a particularly engaging atmosphere for our guests with our numerous services in our wonderfully designed hotel, so your words confirming our success are really important to us. It is also good to know that you hold us in fond memories and we very much hope that you will visit us again soon. Best Regards, Quality Manager Iberostar Parque Central
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Claire E wrote a review Jun 2022
2 contributions2 helpful votes
When we arrived at the hotel for our two day trip in Havana, we had to wait a long time before we were even acknowledged at the reception desk. We were eventually welcomed and were asked to fill in forms on our arrival and being slightly early to check in, we arranged to leave our bags and check in after two hours. On our return to the hotel after a walk around we had to wait yet again to be acknowledged by the what seemed like very unorganised reception staff. They obviously do not communicate with one another or have an efficient filing system as after 10 minutes of looking for forms we had previously filled in, we were asked to do it again, only for the gentleman who welcomed us the first time to appear with our room cards all ready. The room which was immaculately clean, spacious and provided fantastic views of the Capitol building. However there were no complimentary bottles of water provided in the mini fridge which is a bit disappointing for a five star hotel. We decided to have dinner in one of the two restaurants on our first night which looked promising with a varied menu. It was very quiet with only three tables (including ourselves) dining, but the staff seemed to be floating around doing nothing rather than checking if you wanted another drink/more water. When it came to ordering I was told my option was not available, so I opted for another, which was also unavailable. I then decided on a pasta dish which was rather basic for what looked to be a fancy 5 star restaurant. The bill also seemed a bit ridiculous for what we had, coming in at nearly $100 for two mediocre starters, two alcoholic drinks and two very average main courses. If items are not available on the menu the staff should be informing the customers when they arrive to avoid disappointment at the ordering stage. Another problem we had whilst staying here was the terribly slow service from the bar staff in the main area. We waited more than 15 minutes for a drink only to be blatantly ignored so we ended up walking down the street to another bar where we got served immediately. On the second night my partner asked the barman Jon if we could buy some big bottles of water to which he said bluntly "we don't have any" then looked away. My partner then asked if they had any small bottles, and again Jon replied "we don't have any". Finally he asked if we could at least get some glasses of water and he had to wait 10 minutes to receive these. Lastly, the people who stand outside the door heckling you to exchange your currency with them gets pretty annoying after the 10th time. The should be moved on as these people don't seem to hang around any of the surrounding hotels doing this. Overall I would not recommend staying here when coming to Havana.
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Date of stay: June 2022
Value
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Bibiana Carbonell Castelo, Other at Iberostar Parque Central
Responded 22 Jun 2022
Dear Claire, Thank you very much for choosing us to enjoy your vacations in the capital of the island. We have read with great interest each of your comments about the aspects that we need to improve in our services. The hotel management and the responsible departments are making all the necessary investigations and changes to prevent similar situations from reoccurring in the future. Iberostar is distinguished for offering its guests a professional and friendly service. We offer our most sincere apologies if on this occasion we were not able to achieve this to the best of our ability. On the other hand, we are happy that you enjoyed your room and the beautiful surroundings. We hope to have a second opportunity to change your mind in the future and offer you a memorable experience in the best Iberostar style. Kind Regards, Quality Manager Iberostar Parque Central
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Tom wrote a review Jun 2022
Chester, United Kingdom4 contributions4 helpful votes
Great hotel with central location. Great food and the service was excellent. Rooms cleaned daily and the reception were great at helping with any queries. Would definitely recommend. Also the pool bar was good. Only downside was the gym was closed for a few days
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Date of stay: June 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Bibiana Carbonell Castelo, Other at Iberostar Parque Central
Responded 21 Jun 2022
Dear guest, Firstly we want to thank you for choosing Iberostar for your recent holiday and for sharing your experience with us. We are really happy to read your enthusiastic comments about the prime pillars we set in place to ensure splendid vacations for our guests. Once more we thank you for this complimentary review of our hotel and we hope to see you again in the future. Best Regards, Quality Manager Iberostar Parque Central
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JasonZiggy wrote a review Jun 2022
London, United Kingdom29 contributions29 helpful votes
+1
We arrived around 10pm tired after a long journey from UK We went to our room and our first impression was that smelt clean and was very roomy. We went down to get a drink and some food, we ordered a 2 x Cuban sandwich, and had 4 beers and 4 glasses of wine. The sandwich was acceptable but the fries were disgusting (overcooked in stale oil) and inedible. We were brought the bill it was $97.50, I was told I had to pay by credit card - It's a complete rip off !!! After a good nights sleep we woke to see the room in daylight, we were not impressed. The glass on the balcony door needs replacing, there are marks on the tired furniture the electrical socket is falling apart and dangerous, the floor is very tired and worn, the shower is old, falling apart, leaks and goes off whilst in use and there are many cracked tiles on the floor. There is no complimentary tea/coffee facilities, no mini bar and no complimentary water. The TV reception is very poor. The breakfast buffet was reasonable but the coffee is awful. We cannot recommend this hotel !!
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Date of stay: May 2022Trip type: Travelled as a couple
Room Tip: Avoid this hotel !
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Bibiana Carbonell Castelo, Other at Iberostar Parque Central
Responded 14 Jun 2022
Dear Jason, On behalf of the whole Team, we would like express how much we regret that you were not able to properly enjoy your stay with us the way we would have hoped. Here, we strive to provide our customers with the best services and attentions in order that their holiday experience is enjoyable and memorable. This is precisely why we thank you for taking the time to bring to our attention the issues you encountered. This genuine information allows us to properly assess the fulfillment of our high-quality standards. On the other hand, it is important to mention that due to regulations implemented in the country, all payments at the hotel are made through credit cards. Although all the issues you describe in your claim have now been properly dealt with by our management team, we regret not knowing of your discomfort during your stay through any of our departments (management, public relations or 24 h reception desk). Had this been the case, we can assure you that our staff would have been more than happy to assist you in any way possible to make sure your holidays continued as planned. Maintaining your trust in us is very important for Iberostar, which is why it would be an immense pleasure to welcome you once again. Kind Regards, Quality Manager Iberostar Parque Central
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ALSO KNOWN AS
parque central hotel havana, nh parque central hotel havana, parque central havana, nh parque central havana
FORMERLY KNOWN AS
Parque Central
LOCATION
CaribbeanCubaCiudad de la Habana ProvinceHavana
NUMBER OF ROOMS
427
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Frequently Asked Questions about Iberostar Parque Central
Which popular attractions are close to Iberostar Parque Central?
Nearby attractions include Gran Teatro de La Habana (0.2 km), Museu Nacional de Belas Artes de Cuba (0.2 km), and Central Park (0.1 km).
What are some of the property amenities at Iberostar Parque Central?
Some of the more popular amenities offered include a rooftop bar, a pool, and an on-site restaurant.
Which room amenities are available at Iberostar Parque Central?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Iberostar Parque Central?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
What are some restaurants close to Iberostar Parque Central?
Conveniently located restaurants include Lo de Monik, 5 Sentidos, and Mekedé.
Are there opportunities to exercise at Iberostar Parque Central?
Yes, guests have access to a pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Does Iberostar Parque Central offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Iberostar Parque Central?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Iberostar Parque Central?
Many travellers enjoy visiting Old Square (Plaza Vieja) (0.9 km), Museo Hemingway Finca Vigia (0.6 km), and Palacio De Los Capitanes Generales (0.9 km).
Does Iberostar Parque Central have any great views?
Yes, guests often enjoy the city view available here.
Is Iberostar Parque Central accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.