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The House by Elegant Hotels - All-Inclusive, Adults Only

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Paynes Bay, St James, BB24023 Barbados
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About

#7 of 25 hotels in Saint James Parish
Location
Cleanliness
Service
Value
The House experience begins when guests enter along an enchanting private driveway, with lily ponds and walls of blossoming bougainvillea, which capture the essence of tranquility and the promise of pure indulgence ahead. Guests are treated to stunning views of its white sandy beach and the glistening Caribbean sea all while receiving spoiling 24/7 personal ambassador service. Included in each stay are a daily champagne breakfast, 30-minute jet lag massage, afternoon tea, and evening canapés along with daily bespoke activities, Wi-Fi, water sports, and the ultimate location to take in the most unforgettable sunsets.
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Property amenities
Free parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Boating
Spa
Parking
Wifi
Pool / beach towels
Outdoor pool
Yoga classes
Restaurant
Breakfast available
Complimentary welcome drink
Wine / champagne
Snorkelling
Body wrap
Couples massage
Facial treatments
Manicure
Massage
Pedicure
Adults only
Outdoor furniture
Shared lounge / TV area
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
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Room features
Housekeeping
Private balcony
Seating area
Sofa
Cable / satellite TV
Flatscreen TV
Bath / shower
Complimentary toiletries
Telephone
Iron
Private bathrooms
Wake-up service / alarm clock
Radio
Hair dryer
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Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Romantic
Luxury
Hotel links
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847Reviews59Q+A100Room tips

Reviews
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Fitzgerald wrote a review Yesterday
2 contributions
It was nothing but exceptional service and friendly staff from the moment I checked in to the moment I left. All thanks to everyone and just a few names I have to highlight that I can remember, i.e, Kristen, Stadia, Shane (both of them), Shakem and Shakira on the egg station for breakfast. Also a special shout out to all the bartenders!! The boat ride to the other Elegant Hotels is really a great touch and anyone reading this should most definitely take advantage of that. Truly everyone at this hotel are super professional and nice, I honestly can’t see any other hotel topping this and I couldn’t have asked for a better Staycation. I will definitely return sometime in the future, sooner than you think 😉. Thank you guys!!
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Date of stay: September 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Amit A wrote a review Aug 2022
5 contributions1 helpful vote
+1
Hotel's Favourite
Just returned from the most amazing week at the House. We arrived to be greeted by Richelle who gave us a rundown of the hotel and the Ambassador ethos which was in place to make the experience feel as homely as possible. It really did just that! We were also offered a beautiful rum punch by Nicholas who was one of the wonderful barmen. Our room was beautiful, a Junior Suite on the top floor with some of the nicest ocean views I have ever seen. It was clean, nicely decorated with plenty of drawer/closet space and comfy sofas. The bathroom was spotless, had double sink and a bath tub/shower with multiple body nozzles for a thorough clean! Plenty of toiletries, a hairdryer, so many towels and some bathrobes too. Only missing element was a plug for the bath however, but I am sure if we had asked we would have got one. There’s a safe in the room too and the mini bar was stocked with water, beer and soft drinks. The highlight Of the week was definitely the staff tho, big shout out to Wade, Andrew, Marlon, Jason, Nermal, Shane and the aforementioned Nicholas who delivered some of the most top level customer service I have ever experienced. Drinks were always flowing (Banks beers and the Raspberry Collins are a must). Nothing seemed to be too much trouble and everyone had a great level of banter mixed with the highest levels of professionalism. Breakfast was great everyday with a great selection of juices, fruits, bread, pastries and the option of freshly made hot food (eggs Benedict and pancakes with eggs/bacon were my firm favourites) all washed down with an early glass of bubbly 😘. The choices for dinner spanned across all the sister hotels, the on-site restaurant Positanos or just in the hotel lounge. All were great with choices of a la carte dishes and different cuisines in the lounge daily. Trust me when I say, the cream filled beignet with warm Nutella sauce from Positanos is not a dessert that I will ever forget or probably find bettered! We went out a few times too and the Ambassadors were more than happy to arrange taxis and provide recommendations when asked. You are also able to take advantage of the water sports on the beach, which we did daily and allowed us to paddle board, kayak, waterski and jump on some speed boat pulled inflatables. Some of the reviews say that the hotel is in dire need of a refurb, I’m not convinced of this as everything is beautifully presented and really in keeping with the island. We didn’t use the pool so much as, let’s be honest, the sea is the clearest, warmest and cleanest I have ever been in. Plenty of sunbeds available as the level of occupancy in the hotel was on the lower side, but there really is a lot of space. Overall, this was a great holiday, made so much better by the staff and other guests. We don’t tend to return to most places after we have been there, but Barbados is one we will come back to. When we do, the House is going to be the choice again, thanks everyone for making our week so great and see you again soon. Amit & Claire
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Date of stay: August 2022Trip type: Travelled as a couple
Room Tip: Make sure you visit Oistins Fish Fry on the Friday and if the forecast says rain, don’t believe...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Jason Jordan, General Manager at The House by Elegant Hotels - All-Inclusive, Adults Only
Responded 4 weeks ago
Dear AmitA1673, Thank you for taking the time to share this review about your stay at The House hotel. We appreciate your feedback and value all of your comments. We are delighted that you were impressed with our wonderful staff and hotel offerings. We look forward to welcoming you back next year. Warmest regards Jason D Jordan Operations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Ian D wrote a review Aug 2022
London, United Kingdom109 contributions44 helpful votes
We loved it here. A last minute holiday and although we'd never been here before it staisfied the criteria, all-inclusive and (after many years of children holidays) adults only. The hotel is fantastic. We booked an ocean view, as being on that west coast sunset rooms and the only way to go. Rooms are spacious and a large balcony. the Ambassadors (Staff) are fantastic and nothing is too much trouble for them, helpful and accomodating all through the day and night. Drinks and food all through the day after the champagne breakfats! Relaxing areas straight onto the beach or loungesr near the pool overlooking the beach and sea, gorgeous. We'd go back again tomorrow, or even today. Loved it.
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Date of stay: August 2022
Value
Rooms
Service
Room Tip: Ocaen view, the way to go.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Jason Jordan, General Manager at The House by Elegant Hotels - All-Inclusive, Adults Only
Responded 4 weeks ago
Dear AIan D, Thank you for taking the time to share this review about your stay at The House hotel. We appreciate your feedback and value all of your comments. We are delighted that you were impressed with our wonderful staff and hotel offerings. We look forward to welcoming you back next year. Warmest regards Jason D Jordan Operations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
John G wrote a review Aug 2022
1 contribution4 helpful votes
The House concept is amazing. Intimate environment for adults only and a stunning location. However the facilities and rooms are tired and appears ready for a refurb. We paid an extra £1000 for a sea view which was a total waste as all the rooms are pretty much sea view. We stayed for 12 nights and on the first 7 nights occupancy was about 30 ish people across the 34 rooms. Service was excellent from staff, Andrew, Nick, Shane, Wade, to name a few. We had towels set out, pineapple and ice lollies by the pool, drinks constantly served and ice cold flannels. From day 7 occupancy dropped to around 14 and then again after day 9. From day 9 all the above excellence stopped completely and it became a Butlins help your self. We had literally no service by the pool at all for our last 4 days. The staff became scarce and diminished. The food in the hotel was very good, especially the evening meals, which service was never an issue, although being the only guests eating dinner in the hotel with just the waiter and evening entertainment for company was a little eerie on the last night. The food and service at breakfast also deteriorated over the days and went from full continental and hot buffet with fresh omelette chef, to minimal continental and having to wait and hour and ten minutes for a menu choice by which time we had to leave for a trip and the food never even materialised despite reassurances. The rooms are very basic but kept outstandingly clean and the maids do an amazing job to keep the rooms fresh and tidy. The mini bar was a challenge and we had to constantly remind and ask for soft drinks to be restocked and was sometimes never fulfilled. Be aware the hidden hotel taxes that cost us an extra £300 over the 12 days also. The hotel was accommodating in giving us a late check out before this review which was appreciated (interesting if they would if the hotel had more occupancy). Slight insult when we booked a transfer home, to add it to the room bill was $160 bbd, but to pay the driver direct was $100 bbd. We do not begrudge paying for anything of service or experience but some of the above left us a little perturbed, especially as it started so well ? Happy to be corrected but surely the level of service should be the same for guests no matter if there are 3 or 103 guests staying in a hotel of this quality and price ? Or should the price of the room decrease with the level of service also ???
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Date of stay: August 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
4 Helpful votes
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Response from Jason Jordan, General Manager at The House by Elegant Hotels - All-Inclusive, Adults Only
Responded 23 Aug 2022
Dear John G, Thank you for taking the time to provide us with your comments. Here at The House, guest satisfaction is of utmost importance as we seek to offer each guest a serene and enjoyable holiday. We sincerely apologize that there were aspects of your stay that did not meet your satisfaction, and we will be sure to improve on the key areas highlighted going forward. We have a set price for our Airport transfers as we aim to provide a luxury service for you from the airport to The Hotel. We shared your feedback with our Food and Beverage team and will ensure that we do not have a reoccurrence to the challenges you experienced. Once again, I wish to thank you for your valued feedback as it is only through such, we are then able to maintain and improve upon what we extend to you, our valued guests. I genuinely hope that we have another opportunity to welcome you back to The House, or to any of our other sister properties within our group. We aim to endeavor to provide you with an unforgettable holiday experience.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Sarah G wrote a review Aug 2022
1 contribution2 helpful votes
My husband and I came here with another couple who had been to Barbados before but not to this hotel. We WILL be back! Its been the most relaxing holiday. The hotel is amazing and, like its name, it really is like a house. We loved the set up where you go and choose your breakfast each morning as if it's in your very well equipped kitchen (Karl made THE best eggs) and then eat it in the comfort of an open-planned air conditioned dining room. The service was above and beyond anything we've ever experienced. The staff couldn't do enough for us. Water, cool towels, icecream, fruit throughout the day - even brushing sand off our sunbed towels when we get off to go in the pool or sea. They totally goout of their way to ensure we have the best time. Thank you Andrew, Shane, Richard, Wade Nico, Marlon to name a few and especially to Joan for keeping our room so beautifully clean and tidy (beds turned down with water for the night was lovely and thoughtful). Thank you to everyone for making this a holiday to remember for ever. This hotel should be at the top of the list if you're thinking of coming to Barbados.
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Date of stay: August 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from Jason Jordan, General Manager at The House by Elegant Hotels - All-Inclusive, Adults Only
Responded 17 Aug 2022
Dear H9251LMsarahg, Thank you for taking the time to share this review about your stay at The House hotel. We appreciate your feedback and value all of your comments. We are delighted that you were impressed with our wonderful staff which is our greatest asset. We look forward to welcoming you back next year. Warmest regards Jason D Jordan Operations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Discover243660 wrote a review Aug 2022
1 contribution1 helpful vote
Our stay was fantastic. We went for our wedding anniversary and took it slow, slow, slow. The staff really takes care of you and makes sure you're having a good time at all times. They also have some wonderful advice to share and perspectives on the island. Where to go, what to do so chat them up if they seem to have a moment. I would encourage one to take advantage of the other elegant hotels properties as well, particularly if you're looking to change things up at meal time. The lunch was good, but consistent. The dinner was good all days.
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Date of stay: July 2022
Value
Location
Service
Room Tip: The beach facing rooms provide beautiful views, particularly at night.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Jason Jordan, General Manager at The House by Elegant Hotels - All-Inclusive, Adults Only
Responded 10 Aug 2022
Dear Discover243660, Thank you for taking the time to share this review about your stay at The House hotel. We appreciate your feedback and value all of your comments. We are delighted that you were impressed with our wonderful staff which is our greatest asset. We look forward to welcoming you back next year. Warmest regards Jason D Jordan Operations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Clare K wrote a review Aug 2022
London, United Kingdom9 contributions8 helpful votes
A few things to remember... The House is still advertised as being run by Elegant Hotels, this is not true as it has been taken over by Marriot. Please also note that you will be charged a tax on your room at the end of your stay which is a lot of money. There is also an optional charge for tourism but you can ask for this to be removed. The change of ownership has caused a few issues especially around maintenance and staffing satisfaction/levels. The staff are still adjusting to this change and what it means to the service they can offer. We got the feeling that budgets had been massively cut and not to the benefit of the staff or guests. our room key card stopped working twice and had to wait for batteries to be changed. The hotel is by no means 4 /5 star hotel. Lots of shabby areas especially around the pool which needs a thorough clean. The sunbed mattresses are very dirty. The sunbeds on the beach area need a lot of maintenance. The toilets downstairs are very shabby with peeling paint etc. On a few occasions they were left dirty and uncleaned from the morning to the following morning. The bathroom area in our room was quite outdated. We had an issue on our anniversary with the afternoon tea being served in an appalling manner. Jason was the manager on that day and did his best to try and rectify our feelings. I will say that he did genuinely try although after a while we just wanted to be left alone. The assistant manager, Sophia was a cold fish for the whole of our visit. Security is poor. We kept being told how exclusive the hotel was for us guests but other people would just wander in and start walking around the hotel. The beach vendor's/sellers could be persistent but soon stopped asking us when we politely refused. However, one was actually very rude to guests especially the men when he was offering foot massages to the women. He raised his voice on a few occasions to guests. Overall we had an amazing time at the House and this was due to the staff who worked so hard. Shane, Wayne, Nermal, Rico and the ever present Agnes were incredible. The thought that they put into everything they do is second to none. Whilst we were there it was Carnival and at times the hotel was very short staffed but the ones on duty gave you every thing they had to make sure your time at the hotel was brilliant. Service and what was offered would change depending on which staff were on duty. Some evenings there were no canapés and the fire wasn't lit. The afternoon teas were never offered and you had to ask for it. Selection of food offered was generally good but not consistent or what was advertised. The lunch menu could be a bit more varied. Evening entertainment was not consistent every night but we did have some amazing performers but why does it have to finish at 9/9.30pm ???? The beach area is generally clean but the amount of water sports being offered is destroying any coral. You can see it washed up on the beach. Fish are still there but for how much longer I cant say and. It is a real shame. The speed boats and jet ski's come very close to you whilst you are swimming and snorkeling. The waves could be quite rough and you also have a lot of rocks to get over. We did however have an amazing time and met some amazing people that we will never forget.
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Date of stay: August 2022
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
5 Helpful votes
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Response from Jason Jordan, General Manager at The House by Elegant Hotels - All-Inclusive, Adults Only
Responded 10 Aug 2022
Dear ClarkepsK, Thank you for taking the time to write this review, I am so sorry that your stay was so contrary to the usual guest experience with us. We are constantly looking to improve our product and we apologize for your disappointment with our property and hope that at some point you will give us another opportunity to show you the true House experience. I apologize for your disappointment with our property and hope that at some point you will give us another opportunity to show you the true House experience. We are pleased that the staff exceeding your expectations as this is our greatest asset. Warmest Regards Jason D Jordan Operations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Truds17 wrote a review Jul 2022
Twickenham, United Kingdom24 contributions12 helpful votes
I will provide a fuller review once the hotel refunds our money (some £3000), which they took from my partner's debit card on the 3rd day of our 10-day stay (card required upon check-in). We had already paid the total amount due long before we arrived so there was no need for any kind of monetary retainer. We are distraught. Having already gone through Virgin Atlantic Holidays (who we booked this all-inclusive holiday with), Marriot (the hotel owners and direct to the hotel General Manager), and Barbados and UK Virgin Atlantic Holidays helpdesks (texts, WhatsApp, emails) we have very little to no contact/help on this matter. Be careful about handing over your cards folks.
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Date of stay: July 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
6 Helpful votes
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Response from Jason Jordan, General Manager at The House by Elegant Hotels - All-Inclusive, Adults Only
Responded 10 Aug 2022
Dear Truds17, Please note that we have investigated the matter and credit card was refunded in full. This was cause by a glitch in our system that cause this error. Email was also sent to you regarding the matter and the resolution to this matter. our sincerest apologies for this oversight as this is not a regular occurrence.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PrincessPyrford wrote a review Jul 2022
6 contributions4 helpful votes
The hotel is very comfortable although not quite 5 star in relation to decor. However the staff here are what truly makes the hotel. I would like to make mention of several people who truly made our holiday exceptional with their superior customer service skills, nothing was ever too much trouble. Nermal, thank you for helping organise our day trip to the nature reserve and Hunts Garden, Christopher who although a supervisor covered the bar and was an excellent cocktail maker and kept the bar very organised and clean, Marlon and Wade who always made sure that your glass was never empty, Teddy for being so friendly and helpful with trip and local information and finally one big shout out to Andrew who made us laugh every day and was always so happy and cheerful. The cleaning staff always kept the room spotless with ample towels and toiletries. I hope that they reward their staff regularly, because without them you would not get people returning to the hotel again and again. Everyone we spoke to returned to the hotel for holidays, because of all of these first class staff. Keep up the good work everyone and thank you!
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Date of stay: June 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Jason Jordan, General Manager at The House by Elegant Hotels - All-Inclusive, Adults Only
Responded 10 Aug 2022
Dear PrincessPyford, Thank you for taking the time to share this review about your stay at The House hotel. We appreciate your feedback and value all of your comments. We are delighted that you were impressed with our wonderful staff which is our greatest asset. We look forward to welcoming you back next year. Warmest regards Jason D Jordan Operations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Bennybadcat wrote a review Jul 2022
Bedfordshire, United Kingdom18 contributions25 helpful votes
A hidden gem this small boutique hotel have it all, we wanted to stay longer, as always the staff in this Hotel made our stay fabulous, special shout out to Agnes, Shane, Andrew and Wayne! The champagne breakfast starts the day off and the pool service is amazing thank you Shane. This is a place to rest and relax eat well and drink too much, didn’t get the jet lag massage and the lack of a front desk was a miss for me, I like a point of contact and while lots of people ask if everything is alright not always a good time for us. Definitely will revisit we told it’s going to have a refurbishment so book early if you can. Thank you Jason for my bag I’m advertising when ever I use it x
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Date of stay: June 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Jason Jordan, General Manager at The House by Elegant Hotels - All-Inclusive, Adults Only
Responded 10 Aug 2022
Dear Bennyadcat, Thank you for taking the time to share this review about your stay at The House hotel. We appreciate your feedback and value all of your comments and will address certain aspect of your stay that were not up standard. We are delighted that you were impressed with our wonderful staff which is our greatest asset. We look forward to welcoming you back next year. Warmest regards Jason D Jordan Operations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$561 - US$1,061 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the house hotel saint james, the house saint james, the house barbados, saint james the house, house barbados
LOCATION
CaribbeanBarbadosSaint James Parish
NUMBER OF ROOMS
34
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Frequently Asked Questions about The House by Elegant Hotels - All-Inclusive, Adults Only
Which popular attractions are close to The House by Elegant Hotels - All-Inclusive, Adults Only?
Nearby attractions include Paynes Bay Beach (0.5 km), Holders Farmers Market (0.9 km), and Barbados Polo Club (0.4 km).
What are some of the property amenities at The House by Elegant Hotels - All-Inclusive, Adults Only?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at The House by Elegant Hotels - All-Inclusive, Adults Only?
Top room amenities include a flat screen TV, a seating area, and a sofa.
What food & drink options are available at The House by Elegant Hotels - All-Inclusive, Adults Only?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The House by Elegant Hotels - All-Inclusive, Adults Only?
Yes, free parking is available to guests.
What are some restaurants close to The House by Elegant Hotels - All-Inclusive, Adults Only?
Conveniently located restaurants include The Cliff, Cariba Restaurant and Bar, and Wendy's Sports Bar.
Are there opportunities to exercise at The House by Elegant Hotels - All-Inclusive, Adults Only?
Yes, guests have access to a pool, a fitness centre, and yoga classes during their stay.
Are any cleaning services offered at The House by Elegant Hotels - All-Inclusive, Adults Only?
Yes, dry cleaning and laundry service are offered to guests.
Are there any historical sites close to The House by Elegant Hotels - All-Inclusive, Adults Only?
Many travellers enjoy visiting The Parliment Buildings (7.6 km) and Independence Square (7.7 km).
Does The House by Elegant Hotels - All-Inclusive, Adults Only have any great views?
Yes, guests often enjoy the ocean view available here.