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Sanctuary Rarotonga-on the beach

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393 Reviews from our TripAdvisor Community

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Showing 385: English reviews
Perth
Reviewed 6 days ago NEWvia mobile

After reading all of the bad reviews we had very low expectations and despite the 4 star label we knew it wasn't. I must say that if we didn't know this info beforehand then this review would be a lot worse. Airport pickup was smooth but we were waiting around for ages in the van to leave the airport. But...

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Helpful?
Thank escaperth
Redmond, Oregon
Reviewed 1 week ago

I discovered this hotel almost by accident online but was quickly attracted to its adult only policy and location directly on the beach. We had a 2nd floor room with good air conditioning if needed with an oceanside balcony. The expanded king size bed was very comfortable and shower excellent. There were free to use kayaks and snorkeling equipment as...

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Thank Curt G
Auckland, New Zealand
Reviewed 2 weeks ago

Great beach with nice snorkelling, even some live coral if you drift southwards past the resort. Great room upstairs with nice view of beach. No reef shoes required, nice coral sand bottom and easy access. No kids is peaceful. Disappointed in restaurant breakfast, preferred to go next door to Rarotongan free continental breakfast (owned by same people, and joined by...

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Thank Rick M
Melbourne, Victoria, Australia
Reviewed 2 weeks ago

This resort, as nice as it was, is not 4.5 star. Daily servicing of the room consisted of new towels and making of the bed, the room or bathroom was not cleaned during the 6 days that we were there. No bottled water in your room, you had to pay for bottled water. The resort including the rooms are very...

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Thank Sue C
Caloundra, Australia
Reviewed 3 weeks ago

We stayed 7 nights here for our Honeymoon. We do a lot of travelling and I guess coming from previous experience a 4.5 star resort means close to luxury… This place is ok… but if you're expecting luxury and good service, book somewhere else. Positives: The location was in my opinion, the best in Rarotonga. Being a bit further away...

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Thank PurpleSkies
London, United Kingdom
Reviewed 3 weeks ago

As soon as we landed our bags were taken care of, we took a transfer from the airport, and we were welcomed to the Sanctuary. Our room was nice and clean. The only disappointment was that it wasn’t at ground level even though we had paid for one of the beach resort rooms. Just be aware that you can get...

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1Thank Alicia P
Brisbane, Australia
Reviewed 3 weeks ago

We arrived at 11.30 pm after a flight delay and arrived to a wonderful cocktail and taken straight to our room. We had a beautiful stay, with all the staff very friendly and were well organised. A light and refreshing fruit and cereal breakfast every morning was a great start to the day of swimming, snorkelling and relaxing. One evening...

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Thank _kfmars
Reviewed 4 weeks ago via mobile

We had a great time at the Sanctuary. Best beach for snorkeling. Good service. Around island bus stops at front door. Better than muri beach for swimming. We would go back again. Our room was clean. Mini golf just down the road.

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Thank Paul M
Reviewed 4 weeks ago via mobile

We killed cockroaches everyday in our room! Had to ask them to spray everyday. We kept our shoes on all the time so we could step on them. Sooo unhealthy!!!! Called twice for room service and they never ever came. They gave us a bottle of wine and it had gone bad,tasted like mold. Never again. Nothing good to say....

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Helpful?
Thank Mary A
TRBR_ResortMgr, General Manager at Sanctuary Rarotonga-on the beach, responded to this review

Kia Orana Mary A. Sunshine greetings from Sanctuary Rarotonga-on the beach. We have a regular pest control programme in place, and are astounded by your review. This is certainly not an issue other guests have been complaining of, so is utterly mystifying. We are not pretending roaches don’t exist, of course they do – everywhere on earth. The aim is...

Reviewed 4 weeks ago

Sanctuary staff were very friendly and helpful in reception, the restaurant, housekeeping and June the event organiser was both friendly and professional to deal with. Staff were very patient with changes to my travel. Lovely accomodation in relaxed beautiful Rarotonga - a good place to organise an event!

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Helpful?
Thank Jane H

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Amenities

Highlights
  • Pool
  • Beachfront
  • Restaurant
  • Free Internet
  • Free Parking
  • Bar/Lounge
  • Free Breakfast
  • Room Service
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Free Breakfast
  • Breakfast Available
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
A true taste of the exotic Cook Islands in the heart of the South Pacific, Sanctuary Rarotonga is an adults-only resort located on the pristine white sand shores of Aroa Lagoon. All suites are absolute beachfront. Tropical buffet breakfast, many resort activities, and daily activities program are included in the nightly rate. The perfect location for a romantic honeymoon or a relaxed beach holiday. Three effortless Weddings in Paradise packages. A true South Pacific paradise. ... more   less 

Additional Information about Sanctuary Rarotonga-on the beach

Address: Aroa Beach, Aroa Beach, Cook Islands
Region: Cook Islands > Southern Cook Islands > Rarotonga > Aroa Beach
Price Range: €200 - €237 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sanctuary Rarotonga-on the beach 4*
Number of rooms: 49
Reservation Options:
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Also Known As:
Sanctuary Rarotonga-On The Beach Hotel Aroa Beach
Sanctuary Rarotonga-On The Beach Aroa Beach, Cook Islands
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Questions & Answers

Here's what travellers have asked, with answers from Sanctuary Rarotonga-on the beach staff and other travellers.
8 questions
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Questions? Get answers from Sanctuary Rarotonga-on the beach staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose the 2nd floor to minimize the risk of ants - - who also love the beach!”
 of 5 bubbles CurtG_11, 29 Nov 2016 | Read review
“Upstairs in the middle of block overlooking beach.”
 of 5 bubbles 149rickm, 21 Nov 2016 | Read review
“The 700 rooms face the beach”
 of 5 bubbles suec209, 21 Nov 2016 | Read review
“Request a beach level room near the tennis courts”
 of 5 bubbles AliciaP951, 16 Nov 2016 | Read review
“Sanctuary is beside the Rarotongan family resort but is much quieter with no children”
 of 5 bubbles janehN3432QN, 12 Nov 2016 | Read review
5 of 5
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