Douro Palace Hotel Resort & Spa
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Lugar de Carrapatelo - Santa Cruz Do Douro, Santa Cruz do Douro, Baiao 4640-423 Portugal
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
Full view
Room & Suite (77)
Pool & Beach (29)
About
The Douro Palace Hotel Resort & Spa, invites you to a unique experience of comfort and elegance in an informal atmosphere, where history and the contemporary are to be found side by side. Various spaces await your discovery, offering unforgettable moments of leisure. Professionalism, comfort, quality and the excellence of our services is our objective, which will allow you to return to the day-to-day concerns with a rested spirit.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Sauna
Free breakfast
Conference facilities
Banquet room
Spa
Wifi
Hot bath
Indoor pool
Outdoor pool
Heated pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Swimup bar
Poolside bar
Rooftop bar
Meeting rooms
Rooftop terrace
Concierge
Dry cleaning
Laundry service
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Room features
Air conditioning
Private balcony
Room service
Safe
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Languages Spoken
English
Location
Full view
Contact
Lugar de Carrapatelo - Santa Cruz Do Douro, Santa Cruz do Douro, Baiao 4640-423 Portugal
Name/address in local language
Getting there
See all nearby hotels
575Reviews10Q+A28Room tips
Reviews
Traveller rating
- 215
- 251
- 82
- 16
- 11
Time of year
Traveller type
Language
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This hotel is very isolated, so difficult to find our coach driver got lost. The rooms are arranged so all have a view over the River Douro but the hotel is terribly dark, very badly lit. The restaurant had a buffet menu for our Riviera group of 29 which was served out of cupboards - seriously, not open well lit tables but black cupboards. This made it dark, difficult to get at and poorly stocked. You don't serve a tiny plate of sliced tomatoes when 30 people are having dinner and then replace incredibly slowly. Breakfast was the same, food ran out and was eventually replaced but not quickly enough. The first night the group had travelled from two different start points and one was later arriving. The waiters point blank refused to open the buffet doors (!) until all the group had arrived, meaning we all wanted to get at the food at once. There is absolutely nowhere else nearby to eat or even to walk. This hotel has a lot to learn about service and lighting. I would strongly advise against staying here if you possibly can. It is classed as 4star so does have fridge, TV with a god selection of English language channels, good sized bathroom with toiletries and reasonable storage space in the room though nowhere specific to put the suitcase.…
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Responded 3 Oct 2019
Dear Sarah S, we would like to thank you for choosing Douro Palace Hotel Resort & SPA and for sharing your experience with us. The comments of our guests are very important to us as we work daily to provide an impeccable service. Many thanks for your recommendation. We have taken note of your comment and will review the opportunity for improvement. Please accept our apologies for any inconvenience during your stay. We will share your opinion with all our team. We hope to welcome you again for another stay with us. Sincerely, Mariana Pereira - Guest Service Agent
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Lilliana and Jiao / Jaio at reception were truely wonderful.... management please take note.... and mad3 our 5 day holiday here perfect . Lovely views of the Douro river from the room and the pool. Lovely breakfast lovely room. Perfect ....highly recommended
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Responded 12 Sep 2019
Dear Anne, thank you for choosing Douro Palace Hotel Resort & SPA and for taking the time to tell us about your stay with us. We are delighted to read that you had a wonderful stay with us. Your review will be shared with all our team. We sincerely hope to welcome you again soon for another memorable stay with us. With our best regards, Mariana Pereira - Guest Service Agent
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A friend and I first stayed at the Douro Palace during September of 2017. We spent one night here and took dinner in the dining room after an enjoyable couple of hours in the bar playing cards and talking to other guests. The food was excellent, as was the wait staff. We enjoyed this hotel so much that we made a point of returning with our wives again this year. The weather has been beautiful and allowed us to spend two delightful days enjoying the magnificent view of the Douro River at the bottom of a steeply sloped valley densely packed with grape vines growing in very old stone terraces stacked on both sides of the river. The pool and it’s associated bar are very pleasant and the poolside area provides the same magnificent views up and down the river. The one BIG disappointment was the restaurant. On our previous visit, the staff were sparkling, vibrant and well versed with the food and wine offerings. Also, the food was flavorful, perfectly prepared and beautifully presented. Alas, this is no longer the case. One waitress was professionally prepared, but the rest of the wait staff were woefully underperforming. Twice, we asked one waiter about an item on the menu, and each time he said that he didn’t know, but would ask the chef. He returned the first time with a response to a question that we didn’t ask, and he never reported back after departing to ask the second. The waiter who brought the wine list knew almost nothing about the local wines we in which we were interested. The final blow came when we tasted the food. Our grouper was terribly over cooked and arrived with a beautiful melange of julienned vegetables that were pretty, but which totally failed to compliment the flavor of the seafood. Another member of our part ordered an aged veal and sausage dish. The term “aged” evidently referred to the age of the beast when slaughtered, not to any dry aging that took afterwards. The meat did not have the color, tenderness or taste of veal. “Baby beef” would have possibly been closer. The meat had flavor, but was incredibly tough and was abandoned half way through consumption. In total, we have enjoyed the outside environment of the Douro Palace, but found the food and dining room service to have lost its luster over the last two years. It is a tedious drive along the narrow winding roads that parallel the Douro River, and one that we will no longer attempt, as the rewards no longer approach the costs of getting in and out.…
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Responded 15 Sep 2019
Dear markmR6240OB, thank you for taking the time to give us your opinion about your stay in our hotel Douro Palace Hotel Resort & SPA. Our guests reviews are very important to us as we work daily to provide an impeccable service. We sincerely apologize for the inconvenience that occurred during your stay. Your review will be shared with our team, so that it can be taken into consideration. With our Best Regards, Mariana Pereira - Guest Service Agent.
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The Douro Palace is an amazing place. Set on a hill side, you’ll enjoy the views of the Douro river. Make sure you pay the extra for a room with river views, it’s worth it! Upon arrival, try and make Google maps show you the way via the the main roads. You might end up in a small alleyway if you take the shorter route :) The breakfast was beyond expectation with loads of Portuguese specials, fresh juices and bread, pastries, croissants and the like. Try the fresh oranges, they’re to die for, so sweet and succulent. Fresh from the land, you won’t be disappointed! Couples, bear in mind that this is a family friendly hotel, so you will find kids at the pool. There’s only one recommendation that I’d make and which made me rate four instead of five stars: the bathroom. Our shower leaked water and a technician had to be sent in to fix the handle (the shower kept sliding down, my 6”4 partner didn’t appreciate that ;) ). But other than that, enjoy everything the Douro Palace has to offer, and make sure to try their restaurant and cosy bar at least once. …
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Responded 25 Jul 2019
Dear Anne-Marie, thank you for your preference in Douro Palace Hotel Resort & SPA and for sharing your experience with us. It was with pleasure reading your comment. Thank you very much for your kind words about your stay. We will pass your review along with all our team. We sincerely apologize for the inconvenience that occurred. The comments of our guests are very important to us. We hope to have the pleasure of receiving your visit again soon. With our Best Regards, Mariana Pereira - Guest Service Agent
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This was a very pleasant hotel with fabulous views of the Douro. It was fairly remote. The rooms were a little on the small side and not very well lit, which was a pity.There was also nowhere to put your case to unpack, although the rooms were provided with dressing gowns and slippers.Rooms were clean and the food was generally good and the staff friendly and helpful.
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Responded 11 Jul 2019
Dear Barbara, we would like to thank you for choosing Douro Palace Hotel Resort & SPA and for sharing your experience with us. The comments of our customers are very important to us as we work daily to provide an impeccable service. We will pass your reviews along with all our team. We hope to welcome you again for another stay with us. Sincerely, Mariana Pereira - Guest Service Agent
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Dear Greekgoddess80,
Thank you for getting back to us! For you to pre-book any treatment in our Spa, we suggest you contact us directly bye email or telephone, at (+351) 254 880 000.
Please let us know if we can help you with any further detail.
See you soon,
Marcelo Guedes
Guest Service Agent
Dear Greekgoddess80,
Thank you for your contact! We inform that we have available a shuttle service from the hotel to some local vineyards, on request and subject to availability.
You should require it previously so that we may arrange your trip.
Please tell us if you have any further questions and we hope to see you soon.
Warm regards,
Marcelo Guedes - Guest Service Agent
Hi Greekgoddess80!
Happy to know you are visiting us next March. There are serveral vineyards around the hotel that can offer you both a tour and a wine tasting. Please kindly search Quinta de Covela, Quinta da Pacheca or Quinta do Vallado. Those are the nearest from the hotel.
However, we can easily recommend you other options once you arrive to the hotel.
Please tell us if you have any other question. We look forward to seeing you.
Yours.
Marcelo Guedes
Guest Service Agent - Douro Palace Hotel
Hi Greekgoddess80!
Happy to know you are visiting us next March. There are serveral vineyards around the hotel that can offer you both a tour and a wine tasting. Please kindly search Quinta de Covela, Quinta da Pacheca or Quinta do Vallado. Those are the nearest from the hotel.
However, we can easily recommend you other options once you arrive to the hotel.
Please tell us if you have any other question. We look forward to seeing you.
Yours,
Marcelo Guedes
Guest Service Agent - Douro Palace Hotel
Dear Greekgoddess80,
First, thank you for you contact. We inform that the most cost effective way to get is definitely the train.
You may take the train in São Bento train station, in Porto downtown. The final stop is Aregos.
It's a 1h30 fabulous journey and it costs between €7 and €9, one way.
We can, then, arrange a pick-up service to bring you up to the hotel, in case you need.
Please let us know if you have any other question.
Hope to seeing you soon.
Best regards,
Marcelo Guedes
Guest Service Agent for Douro Palace Hotel
12
"all rooms are facing Douro Valley, choose one at the lower flors , they have best view"Read full review
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PRICE RANGE
€85 - €131 (Based on Average Rates for a Standard Room)
LOCATION
PortugalNorthern PortugalPorto DistrictBaiaoSanta Cruz do Douro
NUMBER OF ROOMS
60
Payments made by partners impact the order of prices displayed and, for featured or sponsored sort orders, partners’ payments may also influence the order of the accommodations listed.
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Claim Your Listing Frequently Asked Questions about Douro Palace Hotel Resort & Spa
Which popular attractions are close to Douro Palace Hotel Resort & Spa?
Nearby attractions include Bestança River (6.5 km), Casa de Tormes - Museu Queirosiano (1.7 km), and Monastery of Saint Andrew of Ancede (4.8 km).
What are some of the property amenities at Douro Palace Hotel Resort & Spa?
Some of the more popular amenities offered include an indoor pool, a swimup bar, and a rooftop bar.
Which room amenities are available at Douro Palace Hotel Resort & Spa?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Douro Palace Hotel Resort & Spa?
Guests can enjoy a swimup bar, a rooftop bar, and free breakfast during their stay.
Is parking available at Douro Palace Hotel Resort & Spa?
Yes, free parking is available to guests.
What are some restaurants close to Douro Palace Hotel Resort & Spa?
Conveniently located restaurants include Restaurante Primavera, Gentleman, and Residencial Borges.
Are there opportunities to exercise at Douro Palace Hotel Resort & Spa?
Yes, guests have access to an indoor pool and a sauna during their stay.
Is Douro Palace Hotel Resort & Spa located near the city centre?
Yes, it is 1.0 km away from the centre of Santa Cruz do Douro.
Are any cleaning services offered at Douro Palace Hotel Resort & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does Douro Palace Hotel Resort & Spa offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Are there any historical sites close to Douro Palace Hotel Resort & Spa?
Many travellers enjoy visiting Monastery of Saint Mary of Cárquere (4.8 km).