Novotel Bali Benoa
70 Jalan Pratama, Tanjung Benoa 80361 Indonesia
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Room & Suite (858)
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About
#9 of 28 hotels in Tanjung Benoa
Location
Cleanliness
Service
Value
Novotel Benoa Bali is located at the edge of Nusa Dua, overlooking the golden sands of Tanjung Benoa beach. The resort has been created using traditional Balinese architecture which provides a unique atmosphere set within luscious tropical gardens.The hotel has 179 rooms each with a coconut wood interior design and either a balcony or a garden. There are 8 villas designed in a magnificent tropical style, each with a private swimming pool, an open-air living room, a bathroom with a whirlpool and a rain shower, an espresso machine and a spacious dressing room. Moreover, the luxurious 2-bedroom beachfront villa has all of the above facilities as well as an amazing view overlooking the ocean.The resort offers a variety of dining options including a daily theme buffet dinner, a beach restaurant, a pool restaurant and 3 relaxing bars. A daily entertainment program is provided all day through until the evening. Activities are available everyday for children at the Kids Club. Sport facilities include 3 swimming pools with 2 whirlpools, a tennis court and a fitness center, beach activities including volleyball. Specially designed indoor and outdoor beachfront "bale" spa for rejuvenating. Water sports are available nearby. A free shuttle bus gives access to Bali Collection shopping center in Nusa Dua. Parking and Wifi in the lobby area are also complimentary.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Bicycle rental
Kids stay free
Parking
Wifi
Pool / beach towels
Outdoor pool
Private pool
Fitness / spa changing rooms
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Swimup bar
Poolside bar
Diving
Tennis court
Babysitting
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Shuttle bus service
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Head massage
Massage
24-hour security
Baggage storage
Concierge
Currency exchange
Sun loungers / beach chairs
Sun umbrellas
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Housekeeping
Private balcony
Room service
Minibar
Refrigerator
Flatscreen TV
Safe
VIP room facilities
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Family Resort
Languages Spoken
English, Indonesian
Location
57Somewhat walkable
Grade: 57 out of 100
23Restaurantswithin 0.5 km
0Attractionswithin 0.5 km
Contact
70 Jalan Pratama, Tanjung Benoa 80361 Indonesia
Getting there
Car HireSee all Tanjung Benoa car hire
3592Reviews210Q+A100Room tips
ReviewsWe perform checks on reviewsTripadvisor’s approach to reviewsBefore posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
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Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
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We perform checks on reviews
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
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Have returned today from the Novotel Benoa, the last stop on a 3 week holiday across Asia. We spent 5 nights at the Novotel Benoa and overall the experience was good. Unfortunately our stay was good right up until check out. I am a Diamond Accor member and advised the hotel at check in that I wanted to use my points to settle as much of the bill as possible. We had just stayed at the Swissotel Stamford in Singapore prior to our stay in Bali and requested the same thing which they were able to make happen in literally 5 minutes. Not the Novotel Benoa, they were given 5 days notice and 4 hours before check out had me wait in reception for 45 mins while they tried to redeem my points with the end result being that I was able to use $100 euro spa credits and $40 euro for accommodation and was advised that I had a cap on my account that I could only use 2000 points. So in the end the only option was to pay for the entire stay which was not planned. Maya the front office manager did try her best to sort the issue but in the end seemed happy with the outcome that I actually had to pay in $ and not points. What is the point of reaching Diamond status and accruing so many points if I am able to use them. In this instance I am significantly out of pocket for a stay I had budgeted on using points for.…
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Date of stay: January 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Novotel Bali Benoa, General Manager at Novotel Bali Benoa
Responded 1 week ago
Dear Tim R, First of all, please allow us to offer our most sincere apologies on the disappointing experience upon your departure. It is definitely not the way we would like an otherwise enjoyable stay to end. I absolutely understand and feel your frustration with the impossibility of redeeming your points. We love to welcome our loyal members and always appreciate their loyalty, so for us it is also hard to live your experience. Being the Loyalty Champion at our property, I know for Maya it was also very disappointing, even if with her natural Balinese charm she keeps her smile. Please rest assured that I have carefully shared all the points’ raised to the concerned department in order to avoid such occurrences in the future. Therefore, I truly hope that you would give us a second chance to welcome you back and better serve you with the usual high standards we are proudly known for. Kind regards, Guillermo Bastarrica - General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Lucky enough to be staying here whilst the resort has only just reopened - don’t have to share this amazing resort with lots of other people. My photos just don’t do this place justice. It truly is amazing. Still some renovations underway but this is by far one of the most impressive resorts I have stayed at. Remaining renovations don’t impact at all. We were greeted like Royalty. Had booked the beach front bungalow but upgraded to the one bedroom pool villa. This villa is AMAZING!! There is a kids club, bar, pool table and plenty of pool lounges and chairs. Two sides to the resort, we are staying in the ocean side, our villa is 1 minute stroll to the ocean. The staff are extremely friendly and only too happy to help you. We are made to feel special by all the staff. Will definitely be returning ❤️ — at Novotel Bali Benoa…
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Date of stay: January 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Novotel Bali Benoa, General Manager at Novotel Bali Benoa
Responded 3 weeks ago
Dear bindybum, Thank you for your kind comments regarding our hotel's ambience and the staff service, especially when hotel just reopened. We are certainly happy to hear that you had a wonderful experience with us. Certainly awaiting for your return soon, as we would love nothing more than to have you back again! Kind regards Guillermo Bastarrica - General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We waited until 6pm for checkin which having a 2 year old baby that has been travelling all day is not ideal. Resort is in poor condition. Most of the restaurants are closed and Skeleton staff. After speaking to guest services about the delay in room availability there response was to look at other accommodation. Would never stay here again
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Date of stay: January 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Novotel Bali Benoa, General Manager at Novotel Bali Benoa
Responded 4 weeks ago
Dear Happiness664201, Thank you for taking the time to tell us about your experience at Novotel Bali Benoa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Bali Benoa, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards Guillermo Bastarrica - General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Just checked in today… Like this hotel a lot.. Have stayed here on and off for a long time.. Recently refurbished but lots of little add ons are now missing… Also reserved a GF floor room 5 months ago.. Dropped into novotel on a trip last month to confirm same request which was confirmed again. Also made the request as I checked in online days ago…Sadly my simple request has been completely dismissed and I’m on the first floor.. Not good enough novotel for a many times repeat guest an Accor member….
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Date of stay: December 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Novotel Bali Benoa, General Manager at Novotel Bali Benoa
Responded 30 Dec 2022
Dear shauns401, Thank you for choosing us again for your recent stay in Novotel Bali Benoa and for sharing your experience with us. First of all, I would like to sincerely apologize for the inconveniences these have caused you and that you had to endure this all throughout your stay. Pertaining to the room allocation, I will have this case is fully reviewed by Front office Manager to taking the necessary actions for further improvement. Once again, I offer my sincerest apologies and hope you would accept this. We look forward to an opportunity to be of service to you again and prove that we are worthy of your kind patronage. Kind regards, Guillermo Bastarrica General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Family – Friendly Resort Novotel Bali Benoa is not like the Novotel Hotel that I usually stay at, with a family-friendly resort concept, Novotel Bali Benoa is located just 20 minutes from Ngurah Rai International Airport. Here at Novotel Benoa, tradition mixes with beautiful beaches with stunning views of Nusa Penida, water sport activities, and perfect dining scene, etc. Every touch is beautifully designed, considered and feels just right. The resort itself is in two parts the beach and the garden (deluxe) wings, it offers two different feels which is really lovely. The Beach Cabana Ocean View we stayed in was luxurious, features a nice sized terrace with ocean view, and a bathtub in the small backyard. The room was beautifully clean, the bed was comfortable, and air circulation in the room was also very good. (more details of the room and resort, please check it in my IG Highlight.) Oh yeah, did I mention that ocean views can also be peeked from the working desk area? Everything about this resort is truly amazing. Thanks so much to the incredible team at the Novotel Benoa, you gave us a holiday and memories we will never forget. We can't wait to return!…
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Date of stay: December 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Novotel Bali Benoa, General Manager at Novotel Bali Benoa
Responded 30 Dec 2022
Dear Alex_kevinyoung, Thank you so much for the amazing review. You have truly made our day. We are super pleased to know that you thoroughly enjoyed your stay and that our team had done exceptional job taking care of you. We absolutely look forward to having you back here again soon! Kind regards, Guillermo Bastarrica General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
We loved our 5 night stay at Novotel Bali Benoa The beach cabana was beautiful, the hotel was simple and elegant, traditional yet comfortable . The while resort was so clean and the staff were the friendliest people you could ask for. If you can it is worth upgrading to the beach wing, beautiful ocean views, sunrises and watching the watersports go up and down throughout the day. We rarely return to a hotel as there are so many to visit but we have decided to return next year for another short R&R trip. Highly recommend for a short stay. For those who like relaxation, low key entertainment, water sports & swimming but with the tranquillity of a quieter Bali resort.
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Date of stay: December 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Novotel Bali Benoa, General Manager at Novotel Bali Benoa
Responded 4 weeks ago
Dear Charlw75, It’s wonderful to hear that you enjoyed your room, our Beach cabana room, the staff service as well as the vibe of our hotel. Our team will certainly appreciate your kind thanks towards them, which will surely spur them on to continue providing top quality service. Please do visit again as we cannot wait to have you back with us soon. Sincerely, Guillermo Bastarrica - General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Wow, we are so impressed, firstly, the room is just so clean and spectacular with ocean views, it is such a pleasure to walk into so so clean and tidy. Situated right on the beach and lovely and quiet, the front pool is directly overlooking the ocean with fantastic views. The renovated rooms are impeccable with everything you could want. From check in, so easy, to great staff and management which makes all the difference. Buffet breakfast to die for with everything you could want and a different buffet for dinner every night.Can highly recommend this Resort, we will be back to experience it all again. Thank you Novotel Benoa.
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Date of stay: November 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Response from Novotel Bali Benoa, General Manager at Novotel Bali Benoa
Responded 8 Nov 2022
Dear S2135YUsteveng, Thank you so much for taking the time to write such a wonderful review! It is wonderful to hear that you had a pleasant stay and were impressed by facilities and the service from our staff. Hearing that we had created a memorable experience for you is the most rewarding compliment for us, so thank you for that. I will be sure to share your praise with all the team and I am certain that your beautiful review will made their day. We are always truly happy and overjoy to have you with us. It will be a real pleasure to welcome you back to our beautiful hotel again soon. Kind regards Guillermo Bastarrica General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This stay took place in the first leg of our 20 days journey (16 days in Bali). We arrived in Denpasar around 9:30 am after driving on the road for 13 hours straight : We immediately contacted the hotel to check the room availability and made our reservation right away. Within the next hour, we arrived in the hotel property and warmly greeted by Bu Maya who helped us confirming our reservation and arranged everything prior to our arrival. Check-in was prompt and efficient (done in less than 5 mins.). Bu Maya prepared our favorite room (#822; Oceanfront Beach Cabana), the same exact room we stayed during Christmas 2020. The room itself is only few steps away from the beach. She did an excellent job in taking care of us during our stay that time. Our room was clean, well maintained and we had no issue at all during our 1 night stay. We regretted to stay 1 night only since the kids really enjoyed their stay since the hotel offered many facilities (pool, paddle boat, canoe etc.). The hotel even has their own private beach which can be accessed during low tide. We didn't book the hotel for the first 2 nights this time since we're quite concern with our swab test and whether we could board on the ferry to Bali. We were really fortunate to be able to reach Bali on time since less than 15 hours after our arrival in the island, the government banned almost everyone (with some exceptions) from entering/leaving Bali using all transportation systems (land/air) during holiday festive. We were supposed to stay for 3 nights in Novotel Bali Benoa during this Christmas 2021 but surprisingly, they contacted us to notify that they would close down the hotel until further notice. To be frank, we were quite sad to hear the news since the property was really nice (although it was quite old) but the whole thing blends perfectly. We hope that the management will reopen the hotel shortly and employ back some wonderful employees whom we met (Bu. Maya is definitely one of them) during our stay.…
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Date of stay: May 2021
Value
Rooms
Service
Room Tip: Ocean view Beach Cabana is the best one
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Novotel Bali Benoa, General Manager at Novotel Bali Benoa
Responded 20 Sep 2022
Dear Bambang S Thank you very much for taking time to share your experience with us. We are glad that we could deliver an excellent service for you. We definitely looking forward to welcoming you back to our resort. Sincerely, Devi Asmara Room Division Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
In March 2020 our flights were cancelled due to COVID (when pandemic started) and hotel refused to pay back money. They took our money for nothing, we never stayed in this hotel. It was few days before check in, not on the same day, when flights were cancelled. In my opinion big company like Novotel, owning many resorts should adjust to situation and treat people fairly. That was not our fault and company could behave in good way but they never did. I am highly disapointed.
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Date of stay: September 2021Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
+1
This is one of most affortable and good beach front hotel in Tanjung Benoa area. The area is next to Nusa Dua. This area is full of water sports facilities. The hotel has a private beach area that next to swimming pool. You can have a breakfast while see the sea. I've stay here for 2 times. This hotel is good to see a sunrise. The hotel is quite old. But it's still well maintained and you can see most part of the hotel are built with a high quality materials. The staff is quite helpful as most hotel in Bali.
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Date of stay: June 2021Trip type: Travelled with family
Room Tip: The hotel provides instant booking for water sports.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Suci Tirta, General Manager at Novotel Bali Benoa
Responded 23 Jun 2021
Dear kaksono, Thank you very much for taking time to share your experience with us. We are glad that we could deliver an excellent service for you. Full rating on your review will encourage us to keep up this good service. We definitely looking forward to welcoming you back to our resort. Sincerely, Suci Tirta General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$66 - US$108 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
novotel bali benoa hotel tanjung benoa, novotel hotel bali benoa, novotel hotel tanjungbenoa, novotel nusa dua, novotel benoa bali, nusa dua novotel
LOCATION
IndonesiaBaliNusa Dua PeninsulaTanjung Benoa
NUMBER OF ROOMS
187
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Claim Your ListingNOVOTEL BALI BENOA - UPDATED 2023 Reviews (Tanjung Benoa)
Frequently Asked Questions about Novotel Bali Benoa
What are some of the property amenities at Novotel Bali Benoa?
Some of the more popular amenities offered include a swimup bar, free wifi, and a pool.
Which room amenities are available at Novotel Bali Benoa?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Novotel Bali Benoa?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
What are some restaurants close to Novotel Bali Benoa?
Conveniently located restaurants include Tropical Tanjung, Glaze Bali, and Atlichnaya Bar.
Are there opportunities to exercise at Novotel Bali Benoa?
Yes, guests have access to a pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Does Novotel Bali Benoa have an airport shuttle?
Yes, Novotel Bali Benoa offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Novotel Bali Benoa have airport transportation?
Yes, Novotel Bali Benoa offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Novotel Bali Benoa located near the city centre?
Yes, it is 0.6 km away from the centre of Tanjung Benoa.
Are any cleaning services offered at Novotel Bali Benoa?
Yes, dry cleaning and laundry service are offered to guests.
Does Novotel Bali Benoa offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.