Have returned today from the Novotel Benoa, the last stop on a 3 week holiday across Asia. We spent 5 nights at the Novotel Benoa and overall the experience was good. Unfortunately our stay was good right up until check out. I am a Diamond Accor member and advised the hotel at check in that I wanted to use my points to settle as much of the bill as possible. We had just stayed at the Swissotel Stamford in Singapore prior to our stay in Bali and requested the same thing which they were able to make happen in literally 5 minutes. Not the Novotel Benoa, they were given 5 days notice and 4 hours before check out had me wait in reception for 45 mins while they tried to redeem my points with the end result being that I was able to use $100 euro spa credits and $40 euro for accommodation and was advised that I had a cap on my account that I could only use 2000 points. So in the end the only option was to pay for the entire stay which was not planned. Maya the front office manager did try her best to sort the issue but in the end seemed happy with the outcome that I actually had to pay in $ and not points. What is the point of reaching Diamond status and accruing so many points if I am able to use them. In this instance I am significantly out of pocket for a stay I had budgeted on using points for.…
Lucky enough to be staying here whilst the resort has only just reopened - don’t have to share this amazing resort with lots of other people. My photos just don’t do this place justice. It truly is amazing. Still some renovations underway but this is by far one of the most impressive resorts I have stayed at. Remaining renovations don’t impact at all. We were greeted like Royalty. Had booked the beach front bungalow but upgraded to the one bedroom pool villa. This villa is AMAZING!! There is a kids club, bar, pool table and plenty of pool lounges and chairs. Two sides to the resort, we are staying in the ocean side, our villa is 1 minute stroll to the ocean. The staff are extremely friendly and only too happy to help you. We are made to feel special by all the staff. Will definitely be returning ❤️ — at Novotel Bali Benoa…
We waited until 6pm for checkin which having a 2 year old baby that has been travelling all day is not ideal. Resort is in poor condition. Most of the restaurants are closed and Skeleton staff. After speaking to guest services about the delay in room availability there response was to look at other accommodation. Would never stay here again
Just checked in today… Like this hotel a lot.. Have stayed here on and off for a long time.. Recently refurbished but lots of little add ons are now missing… Also reserved a GF floor room 5 months ago.. Dropped into novotel on a trip last month to confirm same request which was confirmed again. Also made the request as I checked in online days ago…Sadly my simple request has been completely dismissed and I’m on the first floor.. Not good enough novotel for a many times repeat guest an Accor member….
Family – Friendly Resort Novotel Bali Benoa is not like the Novotel Hotel that I usually stay at, with a family-friendly resort concept, Novotel Bali Benoa is located just 20 minutes from Ngurah Rai International Airport. Here at Novotel Benoa, tradition mixes with beautiful beaches with stunning views of Nusa Penida, water sport activities, and perfect dining scene, etc. Every touch is beautifully designed, considered and feels just right. The resort itself is in two parts the beach and the garden (deluxe) wings, it offers two different feels which is really lovely. The Beach Cabana Ocean View we stayed in was luxurious, features a nice sized terrace with ocean view, and a bathtub in the small backyard. The room was beautifully clean, the bed was comfortable, and air circulation in the room was also very good. (more details of the room and resort, please check it in my IG Highlight.) Oh yeah, did I mention that ocean views can also be peeked from the working desk area? Everything about this resort is truly amazing. Thanks so much to the incredible team at the Novotel Benoa, you gave us a holiday and memories we will never forget. We can't wait to return!…
We loved our 5 night stay at Novotel Bali Benoa The beach cabana was beautiful, the hotel was simple and elegant, traditional yet comfortable . The while resort was so clean and the staff were the friendliest people you could ask for. If you can it is worth upgrading to the beach wing, beautiful ocean views, sunrises and watching the watersports go up and down throughout the day. We rarely return to a hotel as there are so many to visit but we have decided to return next year for another short R&R trip. Highly recommend for a short stay. For those who like relaxation, low key entertainment, water sports & swimming but with the tranquillity of a quieter Bali resort.
Wow, we are so impressed, firstly, the room is just so clean and spectacular with ocean views, it is such a pleasure to walk into so so clean and tidy. Situated right on the beach and lovely and quiet, the front pool is directly overlooking the ocean with fantastic views. The renovated rooms are impeccable with everything you could want. From check in, so easy, to great staff and management which makes all the difference. Buffet breakfast to die for with everything you could want and a different buffet for dinner every night.Can highly recommend this Resort, we will be back to experience it all again. Thank you Novotel Benoa.
This stay took place in the first leg of our 20 days journey (16 days in Bali). We arrived in Denpasar around 9:30 am after driving on the road for 13 hours straight : We immediately contacted the hotel to check the room availability and made our reservation right away. Within the next hour, we arrived in the hotel property and warmly greeted by Bu Maya who helped us confirming our reservation and arranged everything prior to our arrival. Check-in was prompt and efficient (done in less than 5 mins.). Bu Maya prepared our favorite room (#822; Oceanfront Beach Cabana), the same exact room we stayed during Christmas 2020. The room itself is only few steps away from the beach. She did an excellent job in taking care of us during our stay that time. Our room was clean, well maintained and we had no issue at all during our 1 night stay. We regretted to stay 1 night only since the kids really enjoyed their stay since the hotel offered many facilities (pool, paddle boat, canoe etc.). The hotel even has their own private beach which can be accessed during low tide. We didn't book the hotel for the first 2 nights this time since we're quite concern with our swab test and whether we could board on the ferry to Bali. We were really fortunate to be able to reach Bali on time since less than 15 hours after our arrival in the island, the government banned almost everyone (with some exceptions) from entering/leaving Bali using all transportation systems (land/air) during holiday festive. We were supposed to stay for 3 nights in Novotel Bali Benoa during this Christmas 2021 but surprisingly, they contacted us to notify that they would close down the hotel until further notice. To be frank, we were quite sad to hear the news since the property was really nice (although it was quite old) but the whole thing blends perfectly. We hope that the management will reopen the hotel shortly and employ back some wonderful employees whom we met (Bu. Maya is definitely one of them) during our stay.…
In March 2020 our flights were cancelled due to COVID (when pandemic started) and hotel refused to pay back money. They took our money for nothing, we never stayed in this hotel. It was few days before check in, not on the same day, when flights were cancelled. In my opinion big company like Novotel, owning many resorts should adjust to situation and treat people fairly. That was not our fault and company could behave in good way but they never did. I am highly disapointed.
This is one of most affortable and good beach front hotel in Tanjung Benoa area. The area is next to Nusa Dua. This area is full of water sports facilities. The hotel has a private beach area that next to swimming pool. You can have a breakfast while see the sea. I've stay here for 2 times. This hotel is good to see a sunrise. The hotel is quite old. But it's still well maintained and you can see most part of the hotel are built with a high quality materials. The staff is quite helpful as most hotel in Bali.
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