In March 2020 our flights were cancelled due to COVID (when pandemic started) and hotel refused to pay back money. They took our money for nothing, we never stayed in this hotel. It was few days before check in, not on the same day, when flights were cancelled. In my opinion big company like Novotel, owning many resorts should adjust to situation and treat people fairly. That was not our fault and company could behave in good way but they never did. I am highly disapointed.
This is one of most affortable and good beach front hotel in Tanjung Benoa area. The area is next to Nusa Dua. This area is full of water sports facilities. The hotel has a private beach area that next to swimming pool. You can have a breakfast while see the sea. I've stay here for 2 times. This hotel is good to see a sunrise. The hotel is quite old. But it's still well maintained and you can see most part of the hotel are built with a high quality materials. The staff is quite helpful as most hotel in Bali.
After spending the first 4 nights in Surabaya, we continued our trip to Bali in the evening and arrived in Benoa the next morning. We arrived a few hours later than we originally plan (approx. 9:30 am) since we stopped by and visited 2 places before going to Novotel Bali Benoa. Check-in was easy and efficient although it took slightly longer as we had to fill up a paper declaring the state of our health and produced the original Antigen test with non-reactive result. After completed check-in procedures, we were immediately escorted to our ocean view beach cabana room (room # 822). Although our room, especially the furniture, started showing its age, it was still clean and fairly maintained. We had no issue at all during our 2 nights' stay (Dec. 24~26, 2020). The bedroom itself is located in the front area of the room followed by service area (bar, wardrobe and bathroom) where there was a sliding door in between the bedroom and service area. In the very end of the room, we also found an outdoor (terrazzo) bathtub which was pretty nice. In the front yard, there were 2 synthetic rattan loungers we could use privately. We could sit there all day long while enjoying the ocean view or sunrise in the morning. Breakfast in the morning was average but we fully understood the reason behind the decision to offer limited menu during the pandemic. As we know, Covid-19 pandemic hit Bali very hard as Bali was heavily dependant on tourism. Besides swimming pools and indoor gym, Novotel Bali Benoa also offers different outdoor activities (canoeing, paddle boat, ping pong etc.). During a low tide, we can also walk to the end of this hotel and play in the sandy area. Overall, despite the issue on breakfast quality, we still enjoyed and loved our stay in Novotel Bali Benoa. We really enjoyed its quietness (not many guests were staying in the hotel) and the privacy during the stay. Both me and my wife decide to return and stay in Novotel Bali Benoa again in Christmas 2021. For this reason, I personally give this hotel a 4 stars' rating Although this is not a new property (10+ yo judging from its appearance) but both me and my wife really loved the property and its ambience.…
Novotel Benoa took a Bali traditional approach design with many garden spots giving closeness to nature feeling. Love it! As the first & oldest Accor hotel in Bali, Novotel Benoa has undergone several renovations and still looks in good maintenance. However, its quite sad knowing that we were the only customers for those weekdays & therefore looks like our rooms hadn’t not been made up although we stayed for 4 nights (maybe we forgot to put the sign). Besides we had a good night sleeps during our stay. Thank you
I used to bring my children stayed here 15 years ago. At that time I already liked Novotel brand that was dedicated for families. I remembered was given free extra bed and breakfast with lots of kids menu for my kids. This time I stayed here again due to the price that they offered so attractive. And turned out that staying here was exceeded my expectation. Well preserved villa next to ocean, and nice staffs are things that I most appreciated. So serene, because only 2 or 3 rooms occupied during this terrible COVID-19 pandemic. They followed the rules to contain spreading of the virus, so I felt safe. Thank you