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Agua Hotels Mondim de Basto

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Agua Hotels Mondim de Basto
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656 Reviews from our TripAdvisor Community

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Showing 40: English reviews
Level Contributor
24 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 25 September 2016 via mobile

This hotel is very nice, it seems a perfect fit to the surrounding environment. The staff is quite nice and helpful. The room was very comfy and seem clean. The hotel needs some improvements, he corridors walls are dirty, need some painting, almost everything could use some little repairs. For me the biggest disappointment was the inside and outside pools.... More 

Helpful?
Thank Luis M
Amb A, Gerente at Agua Hotels Mondim de Basto, responded to this review
Google Translation

Estimado (a )Cliente, Obrigado pelas suas palavras. Tudo faremos para melhorar as expectativas dos nossos clientes. Diariamente esforçamo-nos para dar... More 

Level Contributor
106 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 10 September 2016 via mobile

We spent a week on a Voyage Prive deal which included breakfast and evening meal. The breakfast buffet was great and the evening meal included a fish and meat choice. Bearing in mind that we paid £950 including flights, this was great value. The hotel is probably more 3 stars than 4 but the setting is amazing. We went on... More 

Helpful?
Thank Colombus72
Amb A, Gerente at Agua Hotels Mondim de Basto, responded to this review
Google Translation

Estimado (a )Cliente, Obrigado pelas suas palavras. Tudo faremos para melhorar as expectativas dos nossos clientes. Diariamente esforçamo-nos para dar... More 

Porto, Portugal
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 September 2016

The idea I had when viewing the pictures of the hotel where brilliant and peaceful. Unfortunately when staying there I saw a few disappointing things. The room was to far from the pool and breakfast area, there where traces of used tables, walls needed to be repainted, the glass next to the pool that should let you see the brilliant... More 

Helpful?
Thank Eric S
Amb A, Gerente at Agua Hotels Mondim de Basto, responded to this review

Sir Eric , Thank you for your comments. We will take good note of them . Sincerely JB More 

Maidstone, United Kingdom
Level Contributor
32 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 23 August 2016

All the website images promise a great experience but the reality is disappointing. The staff are very helpful and the hotel is very clean but everything has seen better days and the facilities do not justify even the discounted prices. The quality of catering - except at breakfast - is no more than average and certainly doesn't justify 4 stars

Helpful?
Thank nickward2014
Amb A, Gerente at Agua Hotels Mondim de Basto, responded to this review
Google Translation

Exmo Senhor, Obrigado. Todos os apontamentos registados Vamos supera-los. A partir de 15 de Setembro vamos fazer obras de ampliação... More 

Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 26 June 2016

Good: The hotel is quiet and well located (the view is amazing). The staff is nice and very helpful. The hotel restaurant was a very pleasant surprise in terms of food and price. The outside pool and garden were well mantained. Not so Good: The entire hotel could use some renovation works (the spa in particular).

Helpful?
1 Thank Joao F
London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 1 June 2016 via mobile

Got here yesterday and I have to say I'm not impressed at all and I'm in fact thinking about reporting this hotel. When making the booking I was told this was a smoke free hotel. I was next to the pool with my little baby and people smoking literally next to us. Let's put it this way, it is wasn't... More 

Helpful?
1 Thank LondonRosa
Amb A, Gerente at Agua Hotels Mondim de Basto, responded to this review

Dear Madam, We regret the event The hotel is no smoking inside . Outside we could not prohibit people from smoking. Legislation in Portugal . More 

Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 29 April 2016 via mobile

The view is priceless but the hotel in need of a revamp! Spa is average and the pool was full of families and kids that can make it a bit noisy. Small sauna and steam room can do the trick. 5minutes driving from the city center.

Helpful?
Thank Susana Q
Amb A, Gerente at Agua Hotels Mondim de Basto, responded to this review
Google Translation

Exma Sra Susana, Obrigada pelas suas palavras. As suas preocupações são as mesmas que as nossas.Estamos a trabalhar na medida... More 

Porto, Portugal
Level Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 1 April 2016

The contemporary building is housed in a space of really beautiful and peaceful nature and as it is in a high position, allows a pleasant and panoramic views. Once inside the building, we realized that this deserved a better maintenance. In the rooms, we lack such basic things like a chair or towel rails in the bathrooms. Things we trying... More 

Helpful?
2 Thank pamorim
Amb A, Gerente at Agua Hotels Mondim de Basto, responded to this review
Google Translation

Exma Sra PAAMORIM, Agradeço os seus comentários. Dos vários transcritos uns são facilmente superados outros estamos em fase de ampliar... More 

London, England, United Kingdom
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 11 January 2016 via mobile

Friendly staff with good facilities and an amazing view. Good sized rooms, comfy bed and a great shower. Located on a hill top with views of the river and mountains with great restaurants just a few minutes drive. Staff were very friendly and helpfull from the receptionist to the waiters. Nice indoor pool, jacuzzi and sauna what else do you... More 

Helpful?
2 Thank Ricardo F
aguahotels, Gerente at Agua Hotels Mondim de Basto, responded to this review
Google Translation

Exmo Sr. Ricardo, Obrigado pelas suas palavras. Tentaremos melhorar ainda mais o nosso serviço. São nós muito úteis o feed... More 

Guimaraes, Portugal
Level Contributor
111 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 21 December 2015 via mobile

I went there with my girlfriend and we had a very good time there. We stayed in the suite and the room was incredible!! It was really good experience! The hotel is quite new, the pool is fantastic, the views are amazing! Definitely this is a very good option!

Helpful?
1 Thank bbrito89
aguahotels, Gerente at Agua Hotels Mondim de Basto, responded to this review

Honorable MR brito, Thank you and have a great 2016 Jborges More 

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Spa
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Spa
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Free Breakfast
  • Dry Cleaning
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
A stunning 4 star hotel in the art of nature with a fantastic viw to the Tamega River. ... more   less 

Additional Information about Agua Hotels Mondim de Basto

Address: Monte da Paradela, Mondim de Basto 4880-162, Portugal
Region: Portugal > Northern Portugal > Vila Real District > Mondim de Basto
Price Range: €31 - €135 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Agua Hotels Mondim de Basto 4*
Number of rooms: 44
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Questions & Answers

Here's what travellers have asked, with answers from Agua Hotels Mondim de Basto staff and other travellers.
4 questions
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Questions? Get answers from Agua Hotels Mondim de Basto staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“all the rooms have seen heavy use and need refurbishment to justify the price”
 of 5 bubbles nickward2014, 23 Aug 2016 | Read review
“Best view is to the mountain.”
 of 5 bubbles joaof123, 26 Jun 2016 | Read review
“The houses were good, I didn't see the rooms.”
 of 5 bubbles glynis2, 3 Sep 2015 | Read review
“if you look for something special to enjoy, try another place, this is too crowded”
 of 5 bubbles cfrtyuhbnjiuyt, 17 Aug 2015 | Read review
“"Private houses" or rooms with view to mountain in the highest floors”
 of 5 bubbles Fernando_Silva_1967, 23 Mar 2015 | Read review
5 of 5
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