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Portofino Island Resort

Certificate of Excellence
09/05/2017 10/05/2017
1 room 2 adults 0 children
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Portofino Island Resort
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1,124 Reviews from our TripAdvisor Community

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There are newer reviews for Portofino Island Resort
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Showing 1,121: English reviews
Pensacola, Florida
Reviewed 1 week ago via mobile

We are local on Pensacola Beach and we have a family membership. My grandchildren love Adventure Cove and all the pools! Staff is awesome. Great with the children. Julia a new person there this year was very helpful. Explained all the amenities and even offer to help me carry my bag. I think she saw me struggling with two little...

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Helpful?
Thank Janice C
PortofinoIsland, Guest Relations Manager at Portofino Island Resort, responded to this review

Thank you for choosing Portofino's Club membership year after year and for the feedback. We look forward to seeing you- and your grandchildren- again very soon!

Dousman
Reviewed 1 week ago

Perfect set up for a fantastic family vacation. So many activities for all ages. The location is beautiful. Not far from town when you feel like going off-site. Great value, as well. We had a blast and would recommend Portofino to anyone.

Review collected in partnership with this hotel
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Helpful?
Thank vacti0ner
PortofinoIsland, Guest Relations Manager at Portofino Island Resort, responded to this review

We are so glad that you had such a great stay! Thank you for choosing to be our guest and your recommendation. We look forward to seeing you again soon.

Washington DC, District of Columbia
Reviewed 1 week ago via mobile

I truly enjoyed the vacation overall, and the location and room were great. Unfortunately, the customer service and false advertising through their Premier package and "all-inclusive" package were severely upsetting. Additionally, I think their management is very poorly trained in customer service/customer satisfaction. They will try to sell you these upgrade packagers: DO NOT BUY THEM. They advertise (as in...

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Helpful?
2Thank JMCouch
PortofinoIsland, Guest Relations Manager at Portofino Island Resort, responded to this review

Thank you for choosing to be our guest recently. Although your overall vacation was great, I sincerely apologize for the challenges we faced with your Tie Dye experience. I assure you measures have been taken to correct the issues for future guests and you should also see a credit on your account for associated amount. We greatly appreciate your time...

Reviewed 1 week ago via mobile

The condo we stayed at was very nice. The organization of the facility is laking. Understanding that its not a hotel they really need to improve their customer service. For luxury vacation condos they should have better service. The drinks offered out side the main office are terrible and over priced. Service at the beach side tabled us non existent....

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Helpful?
3Thank lFOD2015
PortofinoIsland, Guest Relations Manager at Portofino Island Resort, responded to this review

Thank you for choosing to be our guests! I sincerely apologize that your recent visit fell short of the Portofino standard. We take guest feedback very seriously and will certainly address these concerns in our ongoing training. We look forward to your next visit having the experience we so desire for every guest.

Mobile, Alabama
Reviewed 2 weeks ago

This was our first stay at Portofino. the view from our 3 bedroom waterview condo was spectacular, especially since our master bedroom looked our over the undeveloped sands and wetlands. My only complaint was when I ordered my filet rare when dining at Coastal the first one came back well done. They graciously brought me a new one that was...

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Helpful?
Thank emrettig
PortofinoIsland, Guest Relations Manager at Portofino Island Resort, responded to this review

Thank you for choosing Portofino for your peaceful getaway. We are so glad you had such a relaxing trip. I sincerely apologize about your steak experience but thrilled our team was quick to accomodate. We look forward to having you as guests time and time again!

Atlanta
Reviewed 2 weeks ago

Portofino is a wonderful place to stay on Pensacola Beach. The staff are extremely nice and helpful. The resort is kept in top condition. I feel they really want to provide the best experience possible for every guest.

Review collected in partnership with this hotel
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Helpful?
Thank 298gwens
PortofinoIsland, Guest Relations Manager at Portofino Island Resort, responded to this review

We most certainly do! Thank you for recognizing our passion. We are so happy you chose to be our guest recently and had such a great time. We look forward to seeing you again soon.

Stevensville, Michigan
Reviewed 2 weeks ago

We loved this resort and wouldn't hesitate to come back. While our week long stay was a bit pricey, we feel it was worth it. We really have no complaints. I do wish the activities were a little cheaper, but it wasn't too bad. We were "premier" guests and it had some good perks. We strongly recommend this resort. It's...

Review collected in partnership with this hotel
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Helpful?
Thank jimgray_org
PortofinoIsland, Guest Relations Manager at Portofino Island Resort, responded to this review

Thank you for choosing to be our guests recently! We are so thrilled you enjoyed your getaway! We look forward to having you as a guest again soon.

Atlanta, Georgia
Reviewed 2 weeks ago

Outstanding accomodations, service, quality! We will be back.All around a great experience. We had the Gulf view from tower 5 and it was amazing!! The 2 bedroom and 21/2 baths, the property was well kept and even when it rained one day it was beautiful to sit in the house and look out onto the beach. Very peaceful, clean and...

Review collected in partnership with this hotel
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Helpful?
Thank kstarr2017
PortofinoIsland, Guest Relations Manager at Portofino Island Resort, responded to this review

Your experience is exactly what we strive to provide for every guest, every time. We are so thrilled you had such a great time. Paradise is indeed beautiful in any weather! We look forward to your next visit.

Lagrange, Ga
Reviewed 2 weeks ago

I would definitely come back to visit especially during the summer. We came during spring break and some days were warm and others days it was cool, but it was still a nice experience. The pools were great. The indoor pool was heated. Everything was on point.

Review collected in partnership with this hotel
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Helpful?
Thank Sophia V
PortofinoIsland, Guest Relations Manager at Portofino Island Resort, responded to this review

Thank you for choosing Portofino for you memory making destination! We are so glad you had such a great time with us and we look forward to seeing you again- this summer!

Louisville, Kentucky
Reviewed 2 weeks ago

Was told by the sales person at portofino that the condo (which I booked through vrbo) was a premier rank which I would say it isn't due to decor but was a fabulous view. The furniture and bedding was low end.

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Thank 290kimberlyf
PortofinoIsland, Guest Relations Manager at Portofino Island Resort, responded to this review

Thank you for choosing to stay with us and for taking the time to provide feedback. We certainly recommend booking direct for your next Portofino vacation. We are thrilled your family had a great time and look forward to your next stay!

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09/05/2017 10/05/2017
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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Beachfront
  • Spa
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Kitchenette
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Meeting Rooms
  • Concierge
  • Self-Serve Laundry
  • Room Service
  • Conference Facilities

Additional Information about Portofino Island Resort

Address: 10 Portofino Dr, Pensacola Beach, FL 32561-2465
Region: United States > Florida > Florida Panhandle > Pensacola Beach
Price Range: €329 - €965 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Portofino Island Resort 4*
Number of rooms: 378
Reservation Options:
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Also Known As:
Portofino Island Hotel
Portofino Island Pensacola
Portofino Pensacola Fl
Portofino Island Resort Spa
Portofino Is Resort
Pensacola Portofino Condo
Beach Pensacola Portofino
Hotel Style:
#5 On the Beach Hotel in Pensacola Beach
#6 Business Hotel in Pensacola Beach
#7 Family Hotel in Pensacola Beach
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Questions & Answers

Here's what travellers have asked, with answers from Portofino Island Resort staff and other travellers.
19 questions
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6 months ago
Johnson City, Tennessee
9 months ago

See all questions (19)

Questions? Get answers from Portofino Island Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Tower 5 is the quietest tower. Still up front and close to beach. Dual views of ocean and sound was very nice.”
klmtennis, 26 Apr 2017 | Read review
“Gulf view rooms have the best view”
LuluIntan, 19 Apr 2017 | Read review
“Bring your beach towels - they don't supply them for guests!”
compasslady, 20 Mar 2017 | Read review
“Need your own beach towels for pool”
my4b0ys, 29 Jan 2017 | Read review
“Choose a room on a higher floor for a beautiful view”
nikkio304, 4 Jan 2017 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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