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Hilton Pensacola Beach

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Hilton Pensacola Beach
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2,036 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Pensacola Beach
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Showing 2,013: English reviews
Atlanta, Georgia
Reviewed 14 July 2016

This is the second time visiting this property and unfortunately it wasn’t a wonderful of an experience as the first time. During peak summer vacation season this hotel didn’t step up to the “Hilton” standard. Now please keep in mind that I travel for business (currently a Diamond Elite Status with Hilton) and rarely do I complain about minor issues....

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Helpful?
Thank John_Zwicke
GinaDudley, General Manager at Hilton Pensacola Beach, responded to this review

Dear John_Zwicke, Thanks for taking the time to review your recent stay at the Hilton Pensacola Beach. We always look forward to hearing from our guests. I am so sorry to hear that you did not have a good experience at our property during your second visit with us. We appreciate your loyalty to the Hilton brand and am so...

Tampa, Florida
Reviewed 13 July 2016 via mobile

Beautiful hotel with awesome facilities. Unfortunately the service was just ok. Polite staff but they did not clean our room the first day. We booked a mini suite with a sink, refrigerator and microwave as well as cabinets, etc. we assumed utensils and plates etc would be provided but staff said we had to call the front desk to get...

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Helpful?
1Thank 0518Trish
GinaDudley, General Manager at Hilton Pensacola Beach, responded to this review

Dear 0518Trish, Thanks for taking the time to review your recent stay at the Hilton Pensacola Beach. We always look forward to hearing from our guests. I am happy to hear that you found our hotel to be beautiful. Thanks also for your compliment regarding our awesome facilities. We appreciate your feedback regarding the housekeeping service, breakfast experience, the elevator,...

Reviewed 13 July 2016

Stop by the hotel for a one night stay in Pensacola Beach. The hotel was busy but it was July 4th weekend. The pool had some entertainment going on around it in the late afternoon. The bar in the lobby had very friendly staff and quick service. This hotel is in walking distance of many different restaurants and the Pensacola...

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Helpful?
Thank Joe B
GinaDudley, General Manager at Hilton Pensacola Beach, responded to this review

Dear Joe B., Thanks for taking the time to review your recent stay at the Hilton Pensacola Beach. We always look forward to hearing from our guests. I am happy to hear that you had a wonderful time during the 4th of July weekend at our hotel. Thanks for your compliments regarding our friendly staff, quick service and convenient, pedestrian-friendly...

Little Rock, Arkansas
Reviewed 13 July 2016

We stayed here on a company trip. Very nice. Check in was easy, staff very friendly. Food was very good in the restaurant. Great pool area. We stayed in the tower, which offered a great view of the beach and water. Nice balcony to sit and relax.

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Helpful?
Thank HawgFan61
GinaDudley, General Manager at Hilton Pensacola Beach, responded to this review

Dear HawgFan61, Thanks for taking the time to review your recent stay at the Hilton Pensacola Beach. We always look forward to hearing from our guests. I am so delighted to hear that you enjoyed your time at our hotel. Thanks for your compliments regarding our easy check-in process, friendly staff, good food, great pool area, relaxing balcony, and beautiful...

San Antonio, Texas
Reviewed 12 July 2016

This hotel experience was a disaster. Not sure if the staff had "the perfect storm" event or if it is always this bad. One out of two elevators servicing the tower rooms was out all weekend. The wait was terrible and no space in the elevators when they did arrive. Cleaning crew was not able to get to our room...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank MKay21
GinaDudley, General Manager at Hilton Pensacola Beach, responded to this review

Dear MKay21, Thanks for taking the time to review your recent stay at the Hilton Pensacola Beach. We always look forward to hearing from our guests. I am so sorry to hear that you did not have a good experience at our hotel. We did have an elevator out of service during the busiest weekend of the year, and I...

Atlanta, Georgia
Reviewed 11 July 2016

It was an average stay for me and my husband. This Hilton does not have an Executive Floor which already made it a little less than desirable from the other Hilton experiences we have had recently. The pool bar which is open until 10:00 PM did not serve any food or snacks after 7:00 pm which was a disappointment for...

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Helpful?
Thank BoomersGoneBunkers
GinaDudley, General Manager at Hilton Pensacola Beach, responded to this review

Dear BoomersGoneBunkers, Thanks for taking the time to review your recent stay at the Hilton Pensacola Beach. We always look forward to hearing from our guests. I am happy to hear that you enjoyed our beautiful and convenient location, friendly staff, and family-friendly pool. We appreciate your feedback regarding the lack of an executive floor and the serving hours of...

Memphis
Reviewed 11 July 2016

Dirty, from the walls to the bathtub to the carpet to the dead bug. The best thing about the room was the air conditioner. Although I must admit the view from the balcony was amazing and the front desk staff was great.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Lisa A
GinaDudley, General Manager at Hilton Pensacola Beach, responded to this review

Dear Lisa A., Thanks for taking the time to review your recent stay at the Hilton Pensacola Beach. We always look forward to hearing from our guests. I am happy to hear that you enjoyed the beautiful gulf view from your balcony, and that you found our front desk staff to be great. I am sincerely sorry to hear about...

Lawrenceville, Georgia
Reviewed 11 July 2016

The service at this hotel was terrible. Had to request towels almost every day after cleaning crew forgot to leave them. Waited 5 hours on the first day to receive wash clothes! Half eatin Room service food was left in hallways. Couldn't enjoy our beachfront balcony because of smokers all around us. Room was spacious but felt damp and had...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank 85andrek
GinaDudley, General Manager at Hilton Pensacola Beach, responded to this review

Dear 85andrek, Thanks for taking the time to review your recent stay at the Hilton Pensacola Beach. We always look forward to hearing from our guests. I am so sorry to hear that you did not have a good experience at our hotel. We appreciate your detailed feedback regarding our housekeeping service, the amount of pool chairs at our pool...

Gulfport, Mississippi
Reviewed 9 July 2016

Hold tell staff was very friendly and very cordial. they had to move me to two different rooms before we found one that had been thoroughly cleaned. To the rooms smells like fried fish rich carpet in TV did not work. The house cleaning staff needs to be fired or trained

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Jody B
GinaDudley, General Manager at Hilton Pensacola Beach, responded to this review

Dear Jody B., Thanks for taking the time to review your recent stay at the Hilton Pensacola Beach. We always look forward to hearing from our guests. It's great to hear that you found our hotel staff to be friendly and cordial. We appreciate your feedback regarding the cleanliness of the room, and I am so sorry about your experience....

Charleston, West Virginia
Reviewed 8 July 2016 via mobile

You can always count on a Hilton to be clean and pretty nice. This was our second stay at this hotel in Pensacola Beach. The beach here is beautiful! We had a single room in the main (shorter) building. It was a comfortable room with a balcony. We had room service a few mornings for breakfast, and the food was...

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Helpful?
Thank Carrie674
GinaDudley, General Manager at Hilton Pensacola Beach, responded to this review

Dear Carrie674, Thanks for taking the time to review your recent stay at the Hilton Pensacola Beach. We always look forward to hearing from our guests. I am happy to hear that you enjoyed your visit at our hotel. Thanks for your compliments regarding our beautiful beach, comfortable rooms, and delicious room service. Thanks for your feedback regarding our housekeeping...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Beachfront
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Beachfront
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Free Parking
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
At our beachfront hotel in Pensacola Beach, Florida – recently named No. 5 of all U.S. beaches by TripAdvisor – we treat every guest to an extraordinary experience, from the minute you check-in to the moment you check out your private Gulf front balcony. All of our stylish and comfortable rooms come with a view, because there’s water in every direction – whether you’re looking at the Gulf of Mexico or the Santa Rosa Sound. Even our wide-open lobby feels aquatic – decorated in shades of blue, with glass chandeliers like floating bubbles and floor-to-ceiling windows overlooking our pool deck, which leads to the beach. Which leads to the beach … there is so much to do here, whatever you like to do. Relax. Dine. Swim. Shop. Explore. Pensacola Beach and the inland City of Pensacola are home to beautiful scenery, exciting arts and culture, interesting history, boundless outdoor adventure and culinary delights to please any palate. We’re located on one of the world’s whitest beaches, in the center of everything. When you stay with us, you’re within walking distance of the most popular local restaurants and attractions. We’re also the best place on the island to host your meeting, special event or beach wedding. ... more   less 

Additional Information about Hilton Pensacola Beach

Address: 12 Via de Luna Drive, Pensacola Beach, FL 32561-2004
Region: United States > Florida > Florida Panhandle > Pensacola Beach
Price Range: €225 - €514 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Pensacola Beach 3.5*
Number of rooms: 275
Reservation Options:
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Also Known As:
Hilton Pensacola Beach Gulf Front Hotel Pensacola Beach
Pensacola Hilton
Hilton Garden Inn Beach Pensacola
Hotel Style:
#1 Green Hotel in Pensacola Beach
#5 Business Hotel in Pensacola Beach
#6 Romantic Hotel in Pensacola Beach
#6 Family Hotel in Pensacola Beach
#7 On the Beach Hotel in Pensacola Beach
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Pensacola Beach staff and other travellers.
31 questions
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Concord, NC

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Questions? Get answers from Hilton Pensacola Beach staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't check in late, you get the room no one wants.”
 of 5 bubbles Regor4204, 19 Mar 2017 | Read review
“Please call the hotel directly to find out if the pool renovation is complete.”
 of 5 bubbles lorif984, 17 Mar 2017 | Read review
“Ask about the showers! Also, near the elevator is not the best, especially during spring break.”
 of 5 bubbles AnnM541, 14 Mar 2017 | Read review
“Balcony rooms overlooking the beach are well worth the extra money.”
 of 5 bubbles marlinchaser3, 13 Mar 2017 | Read review
“Definitely go for a gulf view!”
  • Sunrise view from my room at Hilton Pensacola Beach
 of 5 bubbles 99tamim, 12 Mar 2017 | Read review
5 of 5