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Keio Plaza Hotel Tokyo

2-2-1, Nishishinjuku, Shinjuku 160-8330 Tokyo Prefecture
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Traveller (2988)
Room & Suite (1671)
Dining (308)

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About

#5 of 19 hotels in Nishishinjuku
Location
Cleanliness
Service
Value
Located in Shinjuku, the heart of Tokyo, Keio Plaza Hotel Tokyo has been welcoming guests from all over the world. Our guests may enjoy the free shuttle bus to Tokyo Disney Resort, free fitness room, sky pool (summer only; free for Premier Grand staying guests) and the rich heritage of Japanese culture — highly regarded all over the world — can be experienced first-hand at the Keio Plaza Hotel Tokyo, such as Tea Ceremony Experience, Flower Arrangement Experience, Kimono trial options, and many more. Free in-room Wi-Fi is available.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Karaoke
Babysitting
Airport transportation
Car park
Wifi
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Kid-friendly buffet
Shuttle bus service
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Full body massage
Massage
Salon
24-hour security
Baggage storage
Concierge
Convenience store
Currency exchange
Gift shop
Newspaper
Shops
ATM on site
Doorperson
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Air conditioning
Housekeeping
Room service
Safe
Minibar
Flatscreen TV
Complimentary toiletries
VIP room facilities
Wake-up service / alarm clock
Refrigerator
Hair dryer
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Room types
Non-smoking rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Family
Languages Spoken
English, French, Russian, Chinese and 2 more
5269Reviews248Q+A100Room tips

Reviews
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Jane S wrote a review 6 Feb
Perth, Australia3 contributions
+1
We paid AU$3400 for 3 nights, 2 rooms. For that expensive price, I didn't realise that the standard rooms in original building (not new tower) are nothing like any of the pictures - the rooms were old and tired, decorated in brown hues - old brown and beige wallpaper, old carpets, old beige bathrooms. the furniture was literally chipped in the rooms, the views are onto other buildings, ie no views at all. When I advised reception staff that the rooms were not up to the standard expected for the price, I was advised I could pay even more for a refurbished room. Coffee at breakfast in hotel facilities was a ridiculous AU$14 for an espresso or black coffee! Considering that the Sheraton is comparable pricing, I would NOT recommend this hotel at all for the price.
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled with family
Room Tip: Don't stay here if you are booking the standard rooms. you will have to pay for a higher room...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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PancakeRoll wrote a review 4 Feb
PancakeRoll183 contributions98 helpful votes
+1
Big hotel in Shinjuku area of Tokyo located an easy walk across from shopping and local restaurants . Public transport via Shinjuku Station to/from major areas using Yamanote Line. Just make sure you follow the correct exit signs . Big lobby upstairs and ground floor has several restaurants which tbh are a bit overpriced. Check in for us was a painless experience as we had booked a more expensive room which included Executive Lounge Access. We therefore avoided the queue at reception and were directed to the lifts and checked in directly in the lounge. Very efficient and polite staff. The room we had booked had 2 Queen beds and was immaculately clean. Bathroom was spotless and there was a separate WC with the familiar warmed seat and bidet features. The Executive Lounge was a lovely bonus for our trip with a light breakfast and dinner and drinks service. Do try the Japanese whisky . Having stayed in 3 other hotels during our trip we can unreservedly say that this one was easily the best and most comfortable.
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Date of stay: July 2023
Value
Location
Service
Trip type: Travelled with family
Room Tip: Reception is up one floor. Various room types . Queen beds if possible. Lounge access if you can...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Florence Y wrote a review Jan 2024
Christchurch, New Zealand19 contributions47 helpful votes
We entered a grand lobby and a good number of well appointed staff made check-in easy and quick. Our luggages were taken to our room by a chatty, friendly Canadian gentleman who also showed us the emergency exits should there be a need to use them from our 22nd floor room. The highlight of our room in the South Tower was a view of Mt. Fuji. This hotel also stands face to face with the Tokyo Metropolitan Govt. Bldg which is open to public for a view of Tokyo from its 45th floor for FREE! Housekeeping was good. For all the positives mentioned, one cannot ignore the fact that the room was dated and showed its age. This was the only leg of my Japan trip where I refused to soak in the bath. The tub looked... uninviting. The toilet looked drab and tired. The bedroom window weeped with condensation in mornings. The beds were comfy and the sheets were crisp and clean. Overall experience was good.
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Teresa C wrote a review Jan 2024
Los Angeles, California95 contributions55 helpful votes
It's in a quieter area of Shinjuku but still a short walk to Shinjuku station. We had a nice view of Mt. Fuji from our room. The room is dated with stains on the carpet and mold in the bathroom. With so many hotels in Tokyo, I'm not sure the price match the value or service. Where I had the main issue with this hotel is when I was checking in, I was was asked if the reservation was for 2 adults. I said no, I booked it for 2 adults and a child. The gentleman asked me how old my daughter is and I told him she's 8 years old. He told me a child is consider 0-5 years old at their hotel. So he told me I would have to pay more. I pulled up the confirmation email sent to me from their hotel (I booked directly through the hotel website), the confirmation email did state that I had booked the room for 2 adults and a child (8). He went to the back to consult with the manager. The manager came out and then told me they would honor the email price but then proceeded to scold me for booking it wrong. I showed him their hotel website that I used to book the room. It asked how many travelers: adults , child and the pop up window asks how old is the child. It listed 1-17. I put clicked on 8. That's the way I always book hotels and airline tickets. Apparently, there's another website where it will tell you a child is 5 years and under. The manager showed me a paper and curtly asked if I saw this on the website. I said no. When I was booking the room on their website, there was a pop up window on the right side that compared the price between booking directly with the hotel versus third party sites. The quote that popped up for Expedia was the same price as what I had seen on the Expedia website when I put in a reservation for 2 adults and 1 child (8 years old). He told me next time make sure I book it right. Well, guess what....there won't be a next time. With the way I was treated, no thanks. There are a lot of hotels in Tokyo. This was the second week of our 2 week vacation in Japan. The first few days. we stayed at Hilton in Odaiba and next few days at Swissotel in Osaka, never had a problem checking in. I reserved the same way; 2 adults and 1 child (8 years old). If you book directly with the hotel, make sure you book using the correct website for their hotel. Because their hotel apparently has different websites. Otherwise you'll get a scolding from their manager. They'll want to charge you more even if the confirmation from their own hotel has all the prices you're supposed to pay per night.
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Shalini wrote a review Jan 2024
New Delhi, India2 contributions
Location is best part of this hotel. We were in walking distance to almost all the main attractions. It's right opposite to the Tokyo metropolitan building where you can get some of the best views of the city. The rooms are clean and spacious, which is a definite plus.
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Date of stay: June 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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BubbleBubbles wrote a review Jan 2024
Singapore50 contributions29 helpful votes
+1
Hotel is a convenient 10mins walk from Shinjuku Station. Check in/out was easy and fuss-free. We stayed in the Premier Grand Deluxe Quadruple Room with Club Lounge Access. Positives : (1) Quality furnishings and amenities were used in room and bathroom; (2) Club Lounge Access - comprehensive and quality afternoon tea and breakfast; (3) amazing view. Negatives : (1) quadruple room was slightly smaller than I imagined; (2) would have been better if there was adequate usb charging outlets at both sides of the beds (currently there is only 1 side table and usb charging outlets in the middle shared by 4 persons).
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Date of stay: December 2023Trip type: Travelled with family
Room Tip: Book rooms with Club Lounge access
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Alvina wrote a review Jan 2024
Nowra, Australia8 contributions4 helpful votes
Beautiful room, very spacious and comfortable. Fantastic view, we can see Mount Fuji from our room (south tower) Close to train station (Tocho-Mae station), about 10-15mins walk to Shinjuku station. Not far from the main drag of Shinjuku. Great staff and facilities. Convenience store at the hotel opens till 2am and it’s on level 2. They have a good selection of essentials, food and snacks. My partner is 6 foot tall and the proper king size bed is perfect for him. Quiet room with block out curtains, we’ve great sleep. Walking distance to restaurants.
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Date of stay: January 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Theresa E wrote a review Jan 2024
Santa Barbara, California5 contributions
+1
Wow impeccable service!!!! As soon as our driver pulled up to the hotel, a doorman helped the driver unload our luggage from the trunk. Before we even set foot into the lobby a bell woman graciously welcomed us and took our bags from the doorman and walked with us near the front desk. Since all front desk agents were busy helping other guests, another male employee with a tablet helped find our reservations. The bell woman then handed me a number to claim my bags while she stood with our luggage off to the side while we waited in line to get checked in. The front desk clerk was also very friendly. I was very pleasantly surprised to see how everyone works together to ensure a smooth and effortless check-in process. We stayed in a room on the 31st floor in the South Tower and the room was decent and included an iron and ironing board and many other things that may came in useful for some guests such as razors, pony tail holders, brush, combs, etc. It’s the little things that count and they definitely did not go unnoticed. Our room included breakfast. We had our choice to go to two restaurants and the food was good. Miss the orange rolls from there lol. Only wish the scrambled eggs weren’t as soupy and the bacon was a lot more crispier, but bacon and eggs are prepared differently in Japan. I enjoyed looking out the large windows while eating breakfast, watching the world go by and enjoying my time being back in Japan. There’s also a little market on the second floor near the restaurants. It was nice to get a few snacks for the room. The hotel is in an excellent location. 7-Eleven is across the street and also walking distance from the Tokyo Metropolitan Government Building, Shinjuku Station and tons of great restaurants and shops. Will definitely stay here again the next time we return to Tokyo, but would love to stay in the main tower next time.
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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ferryp2017 wrote a review Jan 2024
surabaya, Indonesia7 contributions
I was arrive late at midnight from Sapporo, then when to check in @ Keio plaza hotel, what amaze me is 2 rooms that I ordered (each 2 bed rooms each room), only allows for 1 person in each room. Logically, if I want a room for a person only, should I choose a twin bed room (2 beds)? The first impression is terrible. But the hotel seems ok, although is old hotel but quite neat, with the price like a new hotel such as Marriot etc. Just have to build a good management character to their front desk, to help the customer firstly, then complain to the travel apps who make a mistakes not blame it to the customers. Remember, first impression count it all. So word of mouth is bad for marketing purposes.
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Date of stay: December 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Kashma R wrote a review Jan 2024
Sandton, South Africa70 contributions26 helpful votes
Good but not great. Location is amazing. Near the Tokyo Tower. Bit service is not so great. Breakfast was okay. I would chose another hotel next time. Rooms are small. Bathroom not very modern. I didn’t enjoy this hotel much. It was not value for money.
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Date of stay: April 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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PRICE RANGE
€166 - €335 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
keio plaza shinjuku, keio plaza hotel tokyo
LOCATION
JapanKantoTokyo PrefectureTokyoShinjukuNishishinjukuShinjuku / Shinjuku / Nakano / Suginami
NUMBER OF ROOMS
1435
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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KEIO PLAZA HOTEL TOKYO - Now €170 (Was €̶3̶6̶8̶) - UPDATED 2024 Reviews & Price Comparison (Nishishinjuku, Japan) - Tripadvisor

Frequently Asked Questions about Keio Plaza Hotel Tokyo
Which popular attractions are close to Keio Plaza Hotel Tokyo?
Nearby attractions include Tokyo Metropolitan Government Building Observation Decks (0.3 km), Tokyo Metropolitan Government Buildings (0.3 km), and Yodobashi Camera Shinjuku Nishiguchi (0.3 km).
What are some of the property amenities at Keio Plaza Hotel Tokyo?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Keio Plaza Hotel Tokyo?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Keio Plaza Hotel Tokyo?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Keio Plaza Hotel Tokyo?
Yes, a parking garage and paid private parking on-site are available to guests.
What are some restaurants close to Keio Plaza Hotel Tokyo?
Conveniently located restaurants include Fuunji, Shin Udon, and Himawari Zushi Shintoshin.
Are there opportunities to exercise at Keio Plaza Hotel Tokyo?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Keio Plaza Hotel Tokyo have airport transportation?
Yes, Keio Plaza Hotel Tokyo offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Keio Plaza Hotel Tokyo located near the city centre?
Yes, it is 0.2 km away from the centre of Nishishinjuku.
Are any cleaning services offered at Keio Plaza Hotel Tokyo?
Yes, dry cleaning and laundry service are offered to guests.
Does Keio Plaza Hotel Tokyo offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.