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Keio Plaza Hotel Premier Grand

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2-2-1, Nishishinjuku, Shinjuku 160-8330 Tokyo Prefecture
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About

#14 of 18 hotels in Nishishinjuku
Location
Cleanliness
Service
Value
Keio Plaza Hotel Tokyo's Club Floor "Premier Grand" Keio Plaza Hotel Tokyo has the most prestigious relaxation with its Premier Grand Club Floors and Club Lounge. While rooms guarantee to provide divine relaxation and ultimate comfort, the Club Lounge at 160m above the city, offers stunning views of Tokyo. Our dedicated concierges help guest to create memorable trips in Tokyo.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Karaoke
Babysitting
Children Activities (Kid / Family Friendly)
Secured parking
Wifi
Paid internet
Hot bath
Pool / beach towels
Rooftop pool
Shallow end in pool
Bar / lounge
Restaurant
Breakfast available
Breakfast in the room
Complimentary Instant Coffee
Kid-friendly buffet
Wine / champagne
Strollers
Airport transportation
Shuttle bus service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Full body massage
Massage
Salon
Baggage storage
Chapel / shrine
Concierge
Currency exchange
Gift shop
Newspaper
Non-smoking hotel
Shops
Sun loungers / beach chairs
ATM on site
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Air conditioning
Housekeeping
Room service
Safe
Bottled water
Minibar
Refrigerator
Complimentary toiletries
Iron
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL STYLE
Business
Languages Spoken
English, French, Spanish, Chinese and 3 more
47Reviews1Q+A5Room tips
Traveller rating
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Janet S wrote a review Feb 2020
Sydney, Australia5 contributions13 helpful votes
The location is great as close to Shinjuku station . There is a direct path to the station from one of the entrances. On the club levels the rooms are big with Nespresso and beautifully set out with great views. The lounge on the top floor offers snack and drinks though limited variety. The reception area however is a little shabby for a 5 star hotel.
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Date of stay: December 2019
1 Helpful vote
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treesrgreenie wrote a review Jan 2020
Adelaide, Australia173 contributions49 helpful votes
We chose to spend our last two nights in Tokyo in luxury & Keio Plaza Premier Grand did not disappoint. It’s a very big hotel & we arrived early however we went to level 45 reception and they sat us in their lounge to help ourselves to drinks while they checked us in. Rooms are not ready till 2pm so they held our bags, offered free umbrellas while we walked around the Shinjuku area. Lots of eateries and shops nearby. Once in our rooms we enjoyed the city views. The rooms are large, modern and the best toilet you will ever experience. Beautiful L’Occitane amenities. At 5pm we wanted to experience the SkyLounge for a cocktail on level 45 however it was very packed and we were to go on a waiting list. Forget it. We have access to the Premier lounge opposite so enjoyed the delicious nibbles on offer and free drinks including sake, wine & beer. The night view from there is magnificent & opposite the Metropolitan building that lights up at night. Free wifi, great little grocery/gift store on ground floor. Lots of restaurants to choose from although a short walk from the hotel has lots of places to eat. Being Premier guests we enjoyed the upstairs lounge for a small meal which was enough for us. Breakfast is included. First morning we went to the Lounge on 45. Usual eggs bacon fruit toast etc. The next morning we chose the Japanese restaurant for breakfast downstairs. OMG. A full Japanese breakfast including cod,miso soup,rice. It was sensational. Definitely recommend this option. Staff were friendly. Service was excellent. Yes expensive but worth it for the experience & to end our holiday in style. We would come here again.
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Date of stay: November 2019Trip type: Travelled as a couple
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Daniel Yong wrote a review Dec 2019
Singapore, Singapore712 contributions94 helpful votes
+1
The hospitality shown staying at the Premier Grand comes with benefits of the big executive lounge right at the top of Keio. At $600+, you have a sizable room but it is the comfortable lounge that I like offering respite from the crowd and bustle of Shinjuku. Perfect for a break and convenient to get to the airport. Stayed a little longer after check out while waiting for airport bus too.
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Date of stay: December 2019
2 Helpful votes
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Response from 綾子 伊, マネージャー at Keio Plaza Hotel Premier Grand
Responded 7 Jan 2020
Dear Guests, Thank you very much for taking the time to share this wonderful review on TripAdvisor and even more for hearing that you enjoyed a pleasant stay with us at the Keio Plaza Hotel Tokyo. We deeply appreciate your generous compliments made in favor of our our new club floor and lounge, Premier Grand. Our hotel aims to provide a truly unique and personalized experience, so we are happy that we were able to exceed your expectations. Again, we extend you our heartfelt appreciation for staying with us and we look forward to welcoming you back to the Keio Plaza Hotel on your next visit to Tokyo. Best regards,
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Lam wrote a review Dec 2019
Beijing, China2 contributions
We have spent 5 days 4 nights here. We paid extra for the club floor for access to the club lounge and extra in-house service which we thought we might have. It turned out that it didn’t worth to pay extra for the club floor and the service was not as superb as it was written in the review and the staff was not as friendly and professional as I might expect in Japan. We were told to have welcome drinks which were not served upon our arrival. The so-called premier counter staff and service was just the same as the front desk staff. They were not very keen in taking any initiative to help out. I had requested for a slight delay of 15-30 mins in checking out my room because my notebook was run out of battery and I needed to recharge it for use in the airport. However, my request was being turned down and was required to pay additional charge if I checked out after 11:30am. No exceptional could be arranged even for a slight delayed of 15-30mins! Am I asking for too much? Services and staff from front desk, club lounge, premier counter, restaurants were all not impressive, but acceptable. In conclusion, I’ll recommend to try out other hotels considering the same amount of money that I have to pay for my stay.
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Date of stay: December 2019Trip type: Travelled with family
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Response from 綾子 伊, マネージャー at Keio Plaza Hotel Premier Grand
Responded 26 Dec 2019
Dear Guests, We appreciate your taking the time to provide us your valuable feedback during time spent at the Keio Plaza Hotel Tokyo.We are disheartened that your stay was less than ideal. Please accept our apologies for not providing the kind of service you would rightfully expect from us.Your feedback assists us to continuously meet guests expectations and improve our services. Thank you once again for choosing the Keio Plaza Hotel and we truly look forward to welcoming you back to our property on your next visit to Tokyo. Best regards,
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OntarioSunsetter wrote a review Dec 2019
Ontario110 contributions83 helpful votes
Stayed at this hotel prior to boarding a cruise. The location made for a good introduction to Tokyo. It was handy to all we needed. The registration procedure was extremely well done, the room was quiet and well appointed. All questions were quickly answered by the persons on duty. Language was not a problem as all of desk staff we spoke to responded in English.
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Date of stay: November 2019
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2 Helpful votes
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Response from 綾子 伊, マネージャー at Keio Plaza Hotel Premier Grand
Responded 26 Dec 2019
Dear Guests, We are honored that you chose the Keio Plaza Hotel Tokyo among the many hotels in Tokyo. We greatly appreciate the encouraging comments made in your precious review as well as providing us details of your positive experiences. Your generous compliments are our greatest motivation in achieving a higher standard of service. We certainly look forward to having you back at our hotel whenever your travel plans call for a future trip to Tokyo. Best regards,
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Irene wrote a review Dec 2019
Gold Coast, Australia26 contributions38 helpful votes
+1
Keio Plaza Shinjuku Japan is a wonderful Hotel. After staying in other accommodation for the first 7 days of our Japan trip It was wonderful to end our Holiday with 8 days of luxury & Comfort. Keio Plaza certainly lives up to its 4-5 star rating in every way. The decor, staff, service & amenities were suburb. Fresh Bottled water was supplied each day. The hotel adds little personal touches with Body/ shower products, shower caps & even hair ties left in our room each day. Keio Plaza has a variety of Restaurants on the 2nd floor along with a Convenience store stocked with meals ( which they happily heat up), groceries & souvenirs. The Hotel also provides a Free Disney Shuttle to & from both Disney Resorts. On our departure they Held our Luggage for free until our Airport Shuttle bus 4hrs later. Room service is a little pricy but the meals are delicious. Our room 2903 was on the 29th floor across from the Metropolitan Government Building with spectacular views over Tokyo & on a clear day we could see Mt Fuji in the distance. Make sure to go up to the FREE observation Decks floor 45 in the Government Building to see even more fantastic views over Tokyo & Mt Fuji, higher than Tokyo Tower. Location was the best with a 5-10 min walk to Shinjuku Station in any location. From there it was easy to use the train system to any locations. Straight across from Keio is streets lined with cheap Restaurants & Yodobashi Electronics Store. Shinjuku Station has 3 levels of shopping & food outlets. I highly recommend Keio Plaza & I would stay there again when I return to Japan.
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Date of stay: November 2019
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Room Tip: Ask for high room facing Government Building for views of Mt Fuji & The city. We stayed in...
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2 Helpful votes
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Response from 綾子 伊, マネージャー at Keio Plaza Hotel Premier Grand
Responded 26 Dec 2019
Dear Guests, We are honored that you chose the Keio Plaza Hotel Tokyo amongst the many hotels in Tokyo. It was truly a pleasure having you as our guest during your recent visit to Shinjuku, Tokyo. We are pleased to hear you enjoyed our prime location, room and restaurants. Your generous compliments are our greatest motivation in achieving a higher standard of service for our valued guests. We certainly look forward to having you back at our hotel whenever your travel plans call for a future trip to Tokyo. Best regards,
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enr12 wrote a review Nov 2019
Redlands, California159 contributions101 helpful votes
My wife and I stayed there last week, and even though we belonged to the Keio Plaza club, and I asked to extend the check out time from 11am to 12pm it was declined. The rate was over $600 US a night so it was not a bargain and was told it would cost us more if we wanted to get a late check out at 12pm. Extremely inflexible even though we have stayed at this hotel many times over the years. The renovated room was fair size and bright, but the front desk individual was not only curt, but not the warmth that we have learned to expect from hotel personnel in Japan. We stayed at the Hyatt Regency in April, and at the Palace Hotel, and it was an outstanding stay with very fine staff who knows how to welcome their guests. I will not be staying at this hotel again as their lack of hospitality and inflexibility was apparent. He even referred the request to his manager on duty who declined to extend our stay by 1 hour.
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Date of stay: November 2019
2 Helpful votes
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Response from 綾子 伊, マネージャー at Keio Plaza Hotel Premier Grand
Responded 25 Nov 2019
Dear Guests, We appreciate your taking the time to provide us your valuable feedback during time spent at the Keio Plaza Hotel Tokyo. The Keio Plaza is always attaching great importance on satisfying the needs of our guests and striving to make their stays with us as enjoyable and comfortable as possible. However, we were quite disappointed to learn we could not satisfy your needs. We at the Keio Plaza Hotel Tokyo promise to offer you the best quality of service on your next trip our way, assuming you do select to stay with us again. Thank you once again for choosing the Keio Plaza Hotel and we truly look forward to welcoming you back to our property on your next visit to Tokyo. Best regards,
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Tracey M wrote a review Sep 2019
Nelson Bay, Australia24 contributions34 helpful votes
Keio Plaza is a good choice - situated is convenient - very close to train station with a covered walk way to the hotel. Breakfast buffet at a choice of 3 restaurants, with the usual choices. The hotel has many restaurants situated inside but they are very expensive. Across the road are cafes / eateries that are more affordable and a short walk towards the train station is an area of Japanese eateries. The rooms were very clean, staff helpful, this is a busy hotel with many tour companies using it as a base.
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Date of stay: September 2019
1 Helpful vote
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Response from 綾子 伊, マネージャー at Keio Plaza Hotel Premier Grand
Responded 7 Oct 2019
Dear Guests, We appreciate your taking the time to provide us your feedback during time spent at the Keio Plaza Hotel Tokyo. We are very pleased to hear you had a favorable impression of our services, accommodation and location. In order to satisfy the needs of our valued guests, we at the Keio Plaza Hotel Tokyo firmly believe in offering the highest quality of services along with a touch of warm hospitality. Thank you once again for staying at the Keio Plaza Hotel Tokyo and we hope that you had a wonderful and memorable trip. We truly look forward to welcoming you back to our property whenever your travel plans call for a return visit to Tokyo. Best regards,
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AuroraUK wrote a review Sep 2019
Hawkshaw, United Kingdom231 contributions123 helpful votes
My experience of this hotel was first rate. We did have a Club Room which may have clouded my judgment but we found the hotel to be one of the best we have used anywhere in the world. We found all staff to be courteous, helpful and respectful. They are a credit to the hotel and the people that trained them. Club rooms are generous in size with a wealth of amenities to choose from. Great views to be had from the club lounge in the early evening. If you like a draft beer then check out the machine that delivers the perfect glass every time. I want one for home. I am writing this review as I have just had my breakfast in the club lounge after 4 nights of luxury. AuroraUK
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Date of stay: September 2019
Value
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2 Helpful votes
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Response from 綾子 伊, マネージャー at Keio Plaza Hotel Premier Grand
Responded 6 Oct 2019
Dear Guests, Thank you so much for sharing your positive review with fellow travelers. We are delighted to learn that you were pleased with the service level at the Premier Grand Club Lounge as well as the room. Our hotel aims to provide a truly unique and personalized experience, so we are happy that we were able to exceed your expectations. Again, we extend you our heartfelt appreciation for staying with us and we look forward to welcoming you back to the Keio Plaza Hotel on your next visit to Tokyo. Best regards,
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MrDoshiDoshi wrote a review Sep 2019
13 contributions29 helpful votes
This hotel was great, in terms of location and amenities - and soooooo much food choice! - be early for breakfast - else will have to queue... - covered walkway to Shinjuku station if you exit the hotel past the Jurin restaurant - 7-11 if you exit the main entrance, cross over, turn right and head past the starbucks look-alike coffee shop - great for snacks - Premier Grand lounge (45th floor) offers really good views of the city especially at night
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Date of stay: August 2019
2 Helpful votes
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Response from 綾子 伊, マネージャー at Keio Plaza Hotel Premier Grand
Responded 6 Oct 2019
Dear Guests, Thank you very much for taking the time to share this wonderful review on TripAdvisor and even more for hearing that you enjoyed a pleasant stay with us at the Keio Plaza Hotel Tokyo. Keio Plaza Hotel Tokyo has introduced the most prestigious relaxation and comfort with its Premier Grand Club Floors and Club Lounge. While rooms guarantee to provide divine relaxation and ultimate comfort, the Club Lounge on 45th floor at 160m above the city offers stunning views of Tokyo with a new level of service. Again, we extend you our heartfelt appreciation for staying with us and we look forward to welcoming you back to the Keio Plaza Hotel on your next visit to Tokyo. Best regards,
Read more
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PRICE RANGE
US$219 - US$286 (Based on Average Rates for a Standard Room)
LOCATION
JapanKantoTokyo PrefectureTokyoShinjukuNishishinjukuShinjuku
NUMBER OF ROOMS
167
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Frequently Asked Questions about Keio Plaza Hotel Premier Grand
Which popular attractions are close to Keio Plaza Hotel Premier Grand?
Nearby attractions include Tokyo Metropolitan Government Building Observation Decks (0.2 km), Tokyo Metropolitan Government Buildings (0.2 km), and Yodobashi Camera Shinjuku Nishiguchi (0.3 km).
What are some of the property amenities at Keio Plaza Hotel Premier Grand?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Keio Plaza Hotel Premier Grand?
Top room amenities include a minibar, air conditioning, and a refrigerator.
What food & drink options are available at Keio Plaza Hotel Premier Grand?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Keio Plaza Hotel Premier Grand?
Yes, paid private parking on-site and secured parking are available to guests.
What are some restaurants close to Keio Plaza Hotel Premier Grand?
Conveniently located restaurants include Ninja Shinjuku Ajito, Shin Udon, and Fuunji.
Are there opportunities to exercise at Keio Plaza Hotel Premier Grand?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Keio Plaza Hotel Premier Grand have an airport shuttle?
Yes, Keio Plaza Hotel Premier Grand offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Keio Plaza Hotel Premier Grand have airport transportation?
Yes, Keio Plaza Hotel Premier Grand offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Keio Plaza Hotel Premier Grand located near the city centre?
Yes, it is 0.1 km away from the centre of Nishishinjuku.
Are any cleaning services offered at Keio Plaza Hotel Premier Grand?
Yes, dry cleaning and laundry service are offered to guests.