I stayed at this hotel a few days before my birthday. The hotel staff knew that and offered me a bottle of sparkling wine as a welcome gift. I was also upgraded to the Junior Suite. I especially liked the bathtub with an air massage system. The location was perfect and convenient, especially if you arrive or depart at the Haneda airport (HND). Quality of the buffet-style breakfast was OK. Not much food selections though.
Just completed two stays; pre/post a trip to India. Ideal location just across street from Shinagawa Station, about 6 minute walk. From Shinagawa you can get to anywhere in Tokyo in no time! Beautiful onsite Japanese Gardens, tranquil oasis from the city. As a Marriott Titanium member we had access to the comfortable Executive Club lounge, with large selection of waters, soda, coffee and tea all day long. Beer and mixed drinks, wine and champagne available in the evening, self-service. The Prince Sakura provides access to all three Prince Hotels in the complex. Each had something different on offer! Light continental breakfast in the morning with scrambled eggs, bacon, fruit and pastries, various juices. Very large, comfortable rooms with all the customary amenities. Beautiful view of the gardens and the Tokyo skyline. Very helpful and accommodating front desk personnel, Anne even made sure our room was available for early check-in on our return trip. Anne checked us in both times and was incredibly helpful!!…
Beautiful hotel with top-notch service. Rooms are a bit dated, but property is very clean and rooms are very large by Tokyo standards. Hotel is conveniently located near the Shinagawa Station and served by the Airport Limousine Bus. Wonderful facilities include a beautiful garden, well-equipped hotel gym, and sauna/ jacuzzi room. What really shined, though, was the excellent service whether it was staff helping me to book and get to the airport bus or housekeeping calling to let me know I had forgotten something in the safe. Hotel was also generous with an early check-in/ late checkout, and lots of tips where to shop and eat nearby. Try to get one of the corner rooms for some extra space and great views!
I've stayed at the Prince Sakura Tower for both business and personal reasons, and it continues to be one of my favourite hotels. The rooms are spacious, the access to trains and buses nearby is fantastic, and the weather forecast and chocolates for the turn-down service are a great touch. The tempura restaurant in one of the other buildings on the grounds was also quite the experience. But most of all, the garden. I love the garden. I've taken a morning walk through it during a bright springtime morning, meandered around for a peaceful nighttime stroll, and taken in the cool winter air as the New Years bell rang through the grounds. It was also a great view out the elevator gliding to and from my upgraded floor up top, or whilst having a relaxing afternoon tea at the executive lounge—courtesy of having Bonvoy platinum. Finally, I want to show my appreciation to Mayumi at the concierge desk. During New Years I was holding onto an expiring prescription, for which the night before I'd already searched fruitlessly for an open pharmacy. Even with my hopes becoming slimmer for one to be open at all, Mayumi found me one open pharmacy in Ueno, and provided printed transport directions, opening hours, and an annotated map to help get me there. I was really, really thankful for this. Thank you again to Mayumi and the concierge team! My visits here have been very enjoyable every time, and I hope for the chance to visit again in the future.…
This is a home away from home for me and it is quite an amazing experience from the moment you cross the threshold. The rooms are exquisite and if you’re able to get a room viewing the Tokyo Tower, your heart will be captured bu the beauty and energy of Tokyo. Best transport is near buy!
A Marriott/SPG partner hotel. Excellent staff. Terrific location. 3 minutes to train station. Plenty of shopping and dining in adjacent mall and hotels. Very walkable area. Rooms are nice sized, clean. Staff is very helpful and service focused.
I saw reviews about this hotel before I booked. However, (maybe I was a little skeptical before) it surprised me a little. Room - it's big and spacious for a 4/5 stars in Tokyo. Even the bathroom, that comes in both bath (with Jacuzzi) and shower, which still leave a big space with a dressing table and stool/chair. Executive/club Lounge - there was a choice of 2 other hotels' lounge you could walk over. The 2 other prince hotels (Prince Takanawa and Prince New Takanawa that did not belong to Marriott). it's walking distance (1-2 min) crossing over the Japanese Garden in the compound. Food differed slightly. Prince Takanawa (not the new one)'s lounge is facing the garden, so it's a good view while enjoying your breakfast/cocktails. But these other 2 tends to be very crowded (more Japanese). The food are generally not a wide spread but of good quality. If you are one who like quality (not quantity/choices) food, this is for you (depending if you have like the limited choices they had). Cocktail time was not vegetarian/vegan friendly. Others - the hotel offers no-cleaning (max of 2 days in a row) for a 1000yen/day voucher that you can spend in the hotel. They However, you can only spend on food/beverages, including restaurants in the other 2 prince hotels I mentioned above. There is a convenient store that opens 7am-1am daily (unless there is certain event like power maintenance etc that may change the operating hours) in New Takanawa Prince that you can spend that. Like any coupon usage rule, any remaining amount is not going to be paid to you. And extra, you have to top up with your own money. You can get quite a variety of snacks, drinks, food, instant noodles using the vouchers. Prices in hotel are generally more expensive (restaurants, laundry, etc), I guess because it's a luxury hotel. Shuttle bus - not sure what time it starts (maybe 8am) but it ends around 9ish pm. at every 20 min interval. It runs around the 3 hotels with this hotel being the first when returning from Shinagawa station. Very convenient. I missed it a few times in Shinagawa and I ended up walking back (which was really not that much difference unless once has mobility situation that needed it) Staff - they were friendly and helpful. I never had any bell boys/girls who offered to help with my shopping bags in any hotels. :) other staff (eg. front desk) were all helpful. English was not an issue, but don't expect impeccable English. Worst case, there was a westerner staff (Anna - front desk) if you really felt you were not being understood and desperately need an English speaking person. Location - it's walking distance to Shinagawa station with different lines that brings you to many places as a tourist. Keikyu train goes to Haneda airports. There is also bullet trains and also Narita express to go Narita airport. If you are one who always take Limo bus (due to huge luggage, young kids, comfort) to airports, Haneda airports have very limited timing for limo bus. Narita airport wise is ok. You should check out the Limo bus website when booking your flight. Surrounding - The hotel is a nice and quiet place with a nice Japanese garden. However, if you like to have walking distance shopping choices, Shinagawa is a boring place in my opinion compared to Tokyo and Shinjuku station area. If one spends most of the time in the hotel relaxing, it's a place to go. If you are always out and prefer a cheaper hotel, it's not a place for you. Overall, I think it's a great hotel to stay for a short period.…
Hubby booked this fabulous hotel and upgraded us to a corner room with approximately 160 degree wall of windows view of the “Eiffel”tower. So gorgeous at night all lit up! A welcome gift and note were waiting for us in our room. Turn down service was lovely with pajamas and chocolates! Huge bathroom with separate toilet area. Wonderful club lounge for members. I love this hotel and the location is perfect! 3 minutes walk from the train. I encourage everyone to book here. We will be back! Thank you for a lovely stay. 😀
This is an excellent hotel next to Shinagawa Station. Rooms are large and comfortable. Little park between area hotels is fabulous, and there is also catholic church only 10 min walk from the hotel. The only downsides are high prices; sometimes very high, and the fact that after Marriott’s purchase of Starwood gold status is no longer enough to get lounge access.
Recently stayed at the Prince Sakura Tower on a business trip to Japan. Hotel is well setup for Western business people and I found it all to be in very good order. Lovely gardens to walk round, good experience and would return.