I was in Japan on business and had to quarantine for two weeks upon arrival to meet government requirements. This meant I had to stay inside my hotel room for the entirety of the two weeks. Check in was fine. The staff was friendly. The room was very dated. It was something I would expect from a more run down holiday inn express, not a Intercontinental branded hotel. The chairs were so old one of them collapsed while I was sitting in it watching TV ( I weigh 165 lbs). When I made my reservation there was no option to select a modern room so I guess it's luck of the draw. I had to order out for my meals since I was required to stay in my room. I ordered three or four times from the hotel menu and was very disappointed in both the quality and quantity of the meals. I used Uber eats for the rest of my meals but the hotel charged a 500 yen "convenience fee" every time I had food delivered. This bothered me as it came across as a straight money grab taking advantage of my situation. I've been a platinum member with IHG for like 8 years but received no acknowledgement or benefits for being such. I was in Tokyo for three months for work. I had planned staying at the ANA for the entirety of my trip however after this experience I elected to move to the Hilton on Odaiba where I had a much better experience. …
This hotel is in a great location. It is in the Akasaka area, near Shibuya and some good walking areas. Access to train and subway is right outside the front door. Lovely restaurant choices in the area. The breakfast buffet is as good as any offered in the large hotels in Japan, with an amazing selection and great quality, both Oriental and Occidental. Rooms are of comfortable size and decently furnished. Some rooms offer a tremendous view of the Tokyo Tower.
Maybe the best club I have ever visited. You can order from a menu even in the longue. Comfortable beds and rooms are alright sized. It is very difficult to find big rooms in Tokyo, so for that, this is a good size. Gym and pools are very good. Short walk from the subway station. Absolutely recommended.
There’s literally nothing you could complain about with this hotel. Top class hotel. Definitely up to the intercontinental standards. Superb location for business and pleasure. Breakfast is at the intercontinental level, and there is nothing wrong with it. The food is fresh and plentiful, which is good. What’s not to like about it
the location is very good, near the subway station. Staff were all extremely accommodating, amicable and make it simple for the check in and check out process. Meals were good - generally great. We like the manners in which staff are so responsive and learned in their service to us.
The hotel is perfect . Helpful staff , service is fast and check in is seamless . It’s one if my favorite hotels traveling. The Restaurant in the lower lobby is fantastic breakfast, lunch or dinner you will not leave hungry or unhappy . Plenty of places to walk to and is centrally located . You will not be disappointed .
The ANA InterContinental in the Akasaka [bordering Roppongi] area is in a terrific, central location, very close to the US Embassy. Its location makes this a good choice for those on business. It has its own subway entrance -- Tameike -- on the Ginza-sen subway line, for fast access to all subways. The hotel is located in the Ark Hills complex of Akasaka/Roppongi, and that includes the beautiful Suntory Hall concert hall; and restaurants on two floors in the neighboring Ark Mori building. The level of service at the hotel is five-star elegant. This is professional hotel management at its highest level. As a result, the hotel is also a popular choice for Japanese weddings: it's a remarkable insight into the culture to watch a young couple in full western wedding attire descend the lighted stairway to the main lobby, to be greeted by family and friends tossing lotus flowers in their path! Dining (and drinking) in the hotel are VERY pricey....drinks in the cocktail bar on the 38th floor (which provides a view of Mt Fuji far in the distance on clear days) averaged over 2,500 [over $20 bucks USD] a pop. The buffet breakfast price was over 3,500 yen a person [over $30 bucks]. But not to worry: there are marvelous French pastry shops nearby -- one in the hotel's lobby or on the plaza of Suntory Hall. We loved the service, the cleanliness and the convenience of this hotel, which maintains super-high standards. A memorable and absolutely enjoyable stay in Tokyo! …
Stayed on the 35th floor with access to the lounge. The room was great - quiet, comfortable bed, etc. We requested extra pillows and they were delivered within a few minutes. The star of the show was the staff in the lounge. The quality of service was top shelf and the food was delicious. Highly recommended.
My husband and I stayed here two nights and really enjoyed our stay. The hotel is very beautiful, the rooms are a bit small but good for two people. The concierge staff Kan and Ai really made our trip with their helpful tips and restaurant recommendations. They really went above and beyond!
Our last stop on a long, exhausting trip around Japan. Lovely from the moment we were greeted in the lobby. Beautiful view of the Tokyo Tower! Concierge agreed with our choice for early sushi for dinner so we could return to the 36th floor for sunset. We arrived at the Mixx Bar and had amazing drinks and conversation with Koichi Koyama, who was very attentive and an excellent mixologist!