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Andaz Tokyo Toranomon Hills

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1-23-4, Toranomon, Minato 105-0001 Tokyo Prefecture
Update from hotel: This property has indicated that they are taking safety precautions against COVID-19.Read more
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Traveller (1916)
Room & Suite (826)
Dining (226)
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A note from Andaz Tokyo Toranomon Hills
Updated 31/05/20

About

#1 of 3 hotels in Toranomon
Location
Cleanliness
Service
Value
Travellers' Choice
Luxury Lifestyle Hotel in the Center of Tokyo. Arrive a visitor and depart a local at Andaz Tokyo Toranomon Hills
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Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Airport transportation
Conference facilities
Banquet room
Wifi
Hot bath
Indoor pool
Heated pool
Fitness / spa changing rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Complimentary tea
Rooftop bar
Meeting rooms
Spa
Facial treatments
Foot massage
Full body massage
Rooftop terrace
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Doorperson
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Bathrobes
Air conditioning
Housekeeping
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Languages Spoken
English, Japanese
1760Reviews17Q+A100Room tips
Traveller rating
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Popular mentions
careyw328 wrote a review 13 Nov
1 contribution
I went for a girls trip and Andaz Tokyo is certainly the best place to stay! The location is convenient coz it’s half way to everything in Tokyo! The service is amazing! From the door man to house keeping to the waiters! I love how the waiters are very knowledgeable with their recommendations! Cannot wait for my next trip with y’all next month!
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Review collected in partnership with Hyatt Hotels
Date of stay: November 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
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Response from Andaz Tokyo Toranomon Hills, General Manager at Andaz Tokyo Toranomon Hills
Responded 6 days ago
Dear careyw328, Thank you very much for visiting us at Andaz Tokyo and for taking the time to share your wonderful comments on TripAdvisor. We are delighted you chose to stay with us, and are pleased to have met your expectations with our friendly service and convenient location. We appreciate your feedback and will be sure to share with our entire team here to help maintain our services. Should you require any support with your next visit, please do not hesitate to contact us, it would be our pleasure to assist you. We look forward to welcoming you back again next month. Kind regards, Alistair Minty Acting General Manager Andaz Tokyo
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Robert Woodhouse wrote a review Oct 2021
Long Island City, New York64 contributions158 helpful votes
My wife and I stayed here in December 2019 for 4 nights as part of a two-week trip around Japan. This hotel was a fantastic introduction to Japan, and embodied what we really appreciate about the country. The start of our stay began after our 14-hour flight from the US and a 1.5 hour car ride to the ground floor entrance of the Andaz. After confirming our name/reservation quickly, our bags were whisked away and we were directed to the elevators to take us up to the lobby. The lobby has beautiful, natural-wood decor, high ceilings, and plenty of seating. The Andaz check-in process is not my favorite, as it feels like you have to wait longer sitting somewhere else while they handle details at the desk, but not real problem or issue. Our room was a base room and felt anything but - expansive amounts of space both in the bedroom and the entryway/closet area. The bathroom was also pretty sizable. Our views faced south-west towards Mt. Fuji, which we saw one clear morning. Provided amenities were great, and the bed was super comfy. The food was also a big hit - we only had dinner the first night, while jet-lagged as hell, so we barely remember what we ate. I think I had duck, and I remember it being tasty. We had breakfast here every morning when we naturally woke up at 4:30am. The breakfast spread was great and my wife loved the mix of Japanese and Western options, mixing and matching. The location of the hotel is polarizing to some, given the 8-10 min walk to the Ginza subway line. We found it to be perfect. We spent so much of the day seeing the city and exploring and being surrounded by all of humanity that by 7pm we were very grateful for the quiet neighborhood as we finished our day. If you want to be in the middle of everything right when you leave your hotel do not stay here as it won't meet your expectations. The staff at the Andaz were helpful, courteous, and spoke great English. I recognize that it's super tacky to list "speaks great English" as a perk, but it does help getting situated in a country with a completely different language family. They also answered room service call within 5 minutes, and coordinated our bag shipping to Kyoto so seamlessly that I completely forgot we had done it. All in all - great hotel, would stay here again, and I hope COVID has treated them well.
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Date of stay: December 2020
Value
Cleanliness
Service
Room Tip: There were really no bad views, from what I could tell. Our base rate room had views of Mt. Fuji...
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1 Helpful vote
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Response from Andaz Tokyo Toranomon Hills, Guest Services / Front Office at Andaz Tokyo Toranomon Hills
Responded 3 weeks ago
Dear Robert Woodhouse, Thank you very much for visiting us at Andaz Tokyo and for taking the time to share your kind comments on TripAdvisor. We are delighted to hear about your stay with us, and are pleased to have met your expectations with our friendly service, spacious guestroom and breakfast buffet spread. Since your last stay, the new Toranomon Hills Station on the Hibiya line has opened, providing direct access to the subway, which should make the commute more convenient for our guests. We appreciate your feedback and will be sure to share with our entire team here to help maintain our services. Should you require any support with your next visit, please do not hesitate to contact us, it would be our pleasure to assist you. We look forward to seeing you again in the near future. Kind regards, Alistair Minty Acting General Manager Andaz Tokyo
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Sleepless In Singapore wrote a review Jul 2021
3 contributions3 helpful votes
Meets high expectations. Tokyo Andaz is reputed to be best Andaz in the world. I agree with that statement. First great service. Combine Japanese high five star service culture with Andaz. Second amazing view. High floors gives one of the best views of Tokyo. Third. Great rooms. Albeit modest TV size and lack of Chromecast is starting to show its age. Fourth. Breakfast is superb. There are hotels with choice but quality is very high here. Pricey but worth the splurge.
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Date of stay: June 2021Trip type: Travelled as a couple
2 Helpful votes
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Response from Andaz Tokyo Toranomon Hills, General Manager at Andaz Tokyo Toranomon Hills
Responded 26 Jul 2021
Dear Sleepless In Singapore, Thank you very much for visiting us at Andaz Tokyo and for taking the time to share your wonderful comments on TripAdvisor. We are delighted to hear about your stay with us, and are pleased to have met your expectations with our friendly service, views from the guestroom and breakfast. We appreciate your helpful feedback and will be sure to share with our entire team here to help maintain our services. Should you require any support with your next visit, please do not hesitate to contact us, it would be our pleasure to assist you. We look forward to welcoming you back again soon. Kind regards, Ross Cooper General Manager Andaz Tokyo
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fct2002 wrote a review Jul 2021
Tokyo, Japan2 contributions1 helpful vote
Stayed for the first time at Andaz Tokyo. Staff were all welcoming and friendly which made us feel at home right away from check-in. Rooms were very clean, furniture, bed, the layout of the room - everything was comforting. It almost felt like I was back home.
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Review collected in partnership with Hyatt Hotels
Date of stay: June 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
1 Helpful vote
Helpful
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Response from Andaz Tokyo Toranomon Hills, General Manager at Andaz Tokyo Toranomon Hills
Responded 5 Jul 2021
Dear fct2002, Thank you very much for visiting us at Andaz Tokyo and for taking the time to share your wonderful comments on TripAdvisor. We are pleased to hear about your stay with us, and are glad you felt comfortable and at home in our guestrooms. We appreciate your feedback and will be sure to share with our entire team here to help maintain our services. Should you require any support with your next visit, please do not hesitate to contact us, it would be our pleasure to assist you. We look forward to welcoming you back for another relaxing stay. Kind regards, Ross Cooper General Manager Andaz Tokyo
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100nights19flights wrote a review May 2021
Japan230 contributions94 helpful votes
A great STAYCATION plan. There are a variety of shops on the lower floors and in the neighboring buildings. The staggered layout of the is a little confusing. Perhaps the weakest point is its entrance because it is part of an large office complex. Once you reach CHECK-IN on the 51st floor your perspective changes and you have Tokyo at your feet.
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Date of stay: May 2021
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Room Tip: Tokyo Tower View Rooms are higher than the viewing platforms of the Tokyo Tower and see planes...
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2 Helpful votes
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Response from Andaz Tokyo Toranomon Hills, General Manager at Andaz Tokyo Toranomon Hills
Responded 31 May 2021
Dear 100nights19flights, Thank you very much for visiting us at Andaz Tokyo and for taking the time to share your wonderful comments and photo on TripAdvisor. We are pleased to hear about your weeklong staycation with us, and are glad you enjoyed the neighborhood and views from the 51st floor. We appreciate your feedback and will be sure to share with our entire team here to help maintain our services. Should you require any support with your next visit, please do not hesitate to contact us, it would be our pleasure to assist you. We look forward to welcoming you back in the near future. Kind regards, Ross Cooper General Manager Andaz Tokyo
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PRICE RANGE
US$462 - US$800 (Based on Average Rates for a Standard Room)
LOCATION
JapanKantoTokyo PrefectureTokyoMinatoToranomonOdaiba / Shiodome / Shinbashi
NUMBER OF ROOMS
164
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Frequently Asked Questions about Andaz Tokyo Toranomon Hills
Which popular attractions are close to Andaz Tokyo Toranomon Hills?
Nearby attractions include Atago Shrine (0.3 km), Toranomon Hills (0.03 km), and Toranomon Kotohira-gu (0.3 km).
What are some of the property amenities at Andaz Tokyo Toranomon Hills?
Some of the more popular amenities offered include an indoor pool, a rooftop bar, and free wifi.
Which room amenities are available at Andaz Tokyo Toranomon Hills?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Andaz Tokyo Toranomon Hills?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Andaz Tokyo Toranomon Hills?
Yes, parking is available to guests.
What are some restaurants close to Andaz Tokyo Toranomon Hills?
Conveniently located restaurants include The Tavern - Grill & Lounge, Toranomon Osakaya Sunaba, and BeBu.
Are there opportunities to exercise at Andaz Tokyo Toranomon Hills?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does Andaz Tokyo Toranomon Hills have airport transportation?
Yes, Andaz Tokyo Toranomon Hills offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Andaz Tokyo Toranomon Hills located near the city centre?
Yes, it is 0.4 km away from the centre of Toranomon.
Are any cleaning services offered at Andaz Tokyo Toranomon Hills?
Yes, dry cleaning and laundry service are offered to guests.
Does Andaz Tokyo Toranomon Hills offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.