The Palace Hotel is Grand!! What a beautiful hotel, the floral arrangements in the lobby are so gorgeous ❤️🌷🌸 The staff were very polite and the rooms were huge. Very comfortable beds and bath overlooking Tokyo skyline. Would definitely stay there again.
Spacious, well lit quiet but also fairly close to good eateries around. Although the hotel is close to a subway is a bit away from the more ‘major’ subway lines so plan accordingly. You get a great unhindered view of the park/castle which is fairly rare in Tokyo. Hotel isn’t new but maintained well. Can’t fully recommend due to other fancier newer 5 stars in the city but you can expect a fairly hassle free smooth experience
One of the few hotels in Tokyo with a balcony, the Palace Tokyo is something special and has an interesting history. The property overlooks the Imperial Palace and moat, as previous building was used as an American military base (pre-war, as I was told). The balcony overlooking a peaceful Imperial Gardens and moat is definitely the best selling point for the hotel. Terrace restaurant and lounge with fireplace and live music is A+++. Even if I'm not staying here, I would often go to their restaurant.
Booked thru AMEX Fine Hotels/Resort (FHR) program. Got upgraded to corner grand deluxe room - has walk in wardrobe and larger bath - with view of Imperial Palace Plaza. Nice welcome tray of fruit for our wedding anniversary. Room was well appointed with luxe robes/slippers. Large ensuite bath with best washlet during our stay in Japan. Nightly turndown service with hydrating sleep masks provided. Daily breakfast was provided with the FHR program - the property's Grand Kitchen had a wonderful breakfast - had the choice of a la carte, set Western or Japanese menu, or buffet. I highly recommend the buffet as it offers both Western and Japanese food. Fresh, quality, tasty, and unlimited! On property also had dinner at Sushi Kanesaka - omakase only; and dessert (a magnificent mango treat) in the Palace lounge with live Jazz. Swam in the indoor pool - swim caps provided. Well appointed locker room with robes, slippers, and shower. Overall, a magnificent property - great hospitality, location, amenities, food/beverage.…
2 night stay before heading to Hong Kong for mandatory quarantine - so i was extremely anxious. The hotel was running 20% occupancy I was told. Everything was very good. 99% staff with face masks and hand gel readily available. My room was a spacious with a big balcony overlooking the Imperial palace grounds. If I chose - would prefer room with no carpet. Quiet air-con comfy bed (firm mattress ) Bathroom was good - separate show /bath/ toilet / Anne Semonin amenities . Breakfast was good - no buffet, which is sensible at this time. Ordered everything I wanted and it was served by masked staff F&B - reasonable vegetarian options for lunch / dinner in the restaurant, particularly good service staff in the ground floor restaurant. Japanese restaurant was enjoyable ... but service was a bit erratic. Staff: excellent Location: 9 mins walk from Tokyo Station. Great for walking around the Palace. Perfect for me. Hopefully can return visit in happier times…
Our room was lovely , the service was excellent, we loved this hotel , great location great experience ..I would recommend this property to anyone ..of course during coronavirus..no buffet at breakfast..understandable
We have stayed at some of the most prestigious global hotels globally, each year selecting a new country. The Palace Hotel in Tokyo exceeds even the highest 5 STAR expectations on all levels. Right from the moment and method the hotel administrates check in Hotel Guest Services (Yui Kudo) and the entire 24hr Extremely professional Concierge team; Additional to the Club Lounge each day (Fareen Takahashi) and team go above and beyond the expectations and obligations. Room and Cleaning and staff on hand in all areas was absolutely flawless. A credit to all staff and Mr Masaru Watanabe. Thank you and see you very soon. Darren & Jacqui room 2131.
Excellent hotel - lovely facilities and lovely service. Very friendly and attentive staff, eg they wrote down all my destinations in Japanese on cards to give taxi drivers. Rooms are spectacular and with tons of thoughtful details and amenities. Lovely location near palace gardens and walking distance to shopping.
My family and I stayed at this hotel from January 31st to February 6. This is my 3rd stay at the Palace Hotel and it did not disappoint again! Although the gym and Evian spa could be upgraded, I thought the food and restaurant offering was spectacular. Some of the best restaurants in Tokyo are found in this hotel. My husband and I enjoyed the sushi restaurant, the tempura restaurant was spectacular with limited seating. Chinese restaurant was great as well. Location is perfect next to the palace, and great for park walks and fresh air. Easily assessable to Ginza area and could walk to shops. The staff were all very friendly and offered very good sanitization and hygiene kits to us. We thought the level of detail and room decor was very modern. We switched rooms in the middle of our stay. We had a corner room with a balcony which was amazing (see photos) but as our stay got extended we wanted to save money so moved to a room without balcony and it was as beautiful. I highly recommend the Tokyo palace hotel, it is one of our favorite city hotels. Designs are more modern than the Grand Hyatt. And what I loved most was the amount of ceiling lights and options I had on the light switch.…
The staff here goes above and beyond, and the rooms are perfect. The location next to the moat overlooking the Imperial Palace grounds is stunning and on a practical level, it is only a couple of blocks from the train station. The only reason for 4 instead of 5 stars is that the restaurant is average for dinner (we ate dinner there twice), although the breakfast buffet is extensive and very good. One other thing is that they don't let you know that there are a lot of casual restaurants and noodle shops in the arcade under the hotel, down the escalator. Unfortunately, they were closed when we were looking for a casual meal, but it's worth checking out.