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1-1-1, Marunouchi, Chiyoda 100-0005 Tokyo Prefecture
4 people are viewing this hotel
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Traveller (1628)
Room & Suite (743)
Dining (256)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
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Updated 16/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Palace Hotel Tokyo
Updated 16/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#2 of 7 hotels in Marunouchi
Location
Cleanliness
Service
Value
Travellers' Choice
With an incomparable perspective on the city and a singular, moat-side location across from the Imperial Palace gardens, Palace Hotel Tokyo opened on 17 May 2012 in the city's Marunouchi business district as part of a JPY 90 billion mixed-used development that includes 290 guestrooms, 10 restaurants and bars, and Japan’s very first evian SPA.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycle rental
Babysitting
Airport transportation
Parking
Wifi
Hot bath
Indoor pool
Heated pool
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Car hire
Conference facilities
Banquet room
Meeting rooms
Spa
Massage
Salon
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Bathrobes
Air conditioning
Housekeeping
Interconnected rooms available
Private balcony
Minibar
Flatscreen TV
Hair dryer
Room service
Safe
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Iron
Laptop safe
Wake-up service / alarm clock
Refrigerator
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Room types
City view
Landmark view
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Luxury
Charming
Languages Spoken
English, Chinese, Japanese
1612Reviews29Q+A100Room tips

Reviews
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Most Recent
Anna H wrote a review May 2022
Bassendean, Australia93 contributions11 helpful votes
+1
The Palace Hotel is Grand!! What a beautiful hotel, the floral arrangements in the lobby are so gorgeous ❤️🌷🌸 The staff were very polite and the rooms were huge. Very comfortable beds and bath overlooking Tokyo skyline. Would definitely stay there again.
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Date of stay: May 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Kenji wrote a review Jul 2021
Tokyo, Japan63 contributions59 helpful votes
Spacious, well lit quiet but also fairly close to good eateries around. Although the hotel is close to a subway is a bit away from the more ‘major’ subway lines so plan accordingly. You get a great unhindered view of the park/castle which is fairly rare in Tokyo. Hotel isn’t new but maintained well. Can’t fully recommend due to other fancier newer 5 stars in the city but you can expect a fairly hassle free smooth experience
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Date of stay: December 2020Trip type: Travelled with family
Room Tip: Know your priorities when it comes to 5 stars because as good as this place is doesn’t check all...
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Helen W. wrote a review Nov 2020
Tokyo, Japan14 contributions3 helpful votes
One of the few hotels in Tokyo with a balcony, the Palace Tokyo is something special and has an interesting history. The property overlooks the Imperial Palace and moat, as previous building was used as an American military base (pre-war, as I was told). The balcony overlooking a peaceful Imperial Gardens and moat is definitely the best selling point for the hotel. Terrace restaurant and lounge with fireplace and live music is A+++. Even if I'm not staying here, I would often go to their restaurant.
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Date of stay: July 2020
Value
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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cyclopseye wrote a review Mar 2020
Orange, California68 contributions89 helpful votes
Booked thru AMEX Fine Hotels/Resort (FHR) program. Got upgraded to corner grand deluxe room - has walk in wardrobe and larger bath - with view of Imperial Palace Plaza. Nice welcome tray of fruit for our wedding anniversary. Room was well appointed with luxe robes/slippers. Large ensuite bath with best washlet during our stay in Japan. Nightly turndown service with hydrating sleep masks provided. Daily breakfast was provided with the FHR program - the property's Grand Kitchen had a wonderful breakfast - had the choice of a la carte, set Western or Japanese menu, or buffet. I highly recommend the buffet as it offers both Western and Japanese food. Fresh, quality, tasty, and unlimited! On property also had dinner at Sushi Kanesaka - omakase only; and dessert (a magnificent mango treat) in the Palace lounge with live Jazz. Swam in the indoor pool - swim caps provided. Well appointed locker room with robes, slippers, and shower. Overall, a magnificent property - great hospitality, location, amenities, food/beverage.
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Date of stay: September 2019
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Caroline S wrote a review Mar 2020
Hong Kong, China238 contributions168 helpful votes
2 night stay before heading to Hong Kong for mandatory quarantine - so i was extremely anxious. The hotel was running 20% occupancy I was told. Everything was very good. 99% staff with face masks and hand gel readily available. My room was a spacious with a big balcony overlooking the Imperial palace grounds. If I chose - would prefer room with no carpet. Quiet air-con comfy bed (firm mattress ) Bathroom was good - separate show /bath/ toilet / Anne Semonin amenities . Breakfast was good - no buffet, which is sensible at this time. Ordered everything I wanted and it was served by masked staff F&B - reasonable vegetarian options for lunch / dinner in the restaurant, particularly good service staff in the ground floor restaurant. Japanese restaurant was enjoyable ... but service was a bit erratic. Staff: excellent Location: 9 mins walk from Tokyo Station. Great for walking around the Palace. Perfect for me. Hopefully can return visit in happier times
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Date of stay: March 2020
Cleanliness
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Room Tip: room with balcony
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Emma J wrote a review Mar 2020
New York137 contributions144 helpful votes
Our room was lovely , the service was excellent, we loved this hotel , great location great experience ..I would recommend this property to anyone ..of course during coronavirus..no buffet at breakfast..understandable
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Date of stay: March 2020
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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D & J 2131 wrote a review Feb 2020
1 contribution
We have stayed at some of the most prestigious global hotels globally, each year selecting a new country. The Palace Hotel in Tokyo exceeds even the highest 5 STAR expectations on all levels. Right from the moment and method the hotel administrates check in Hotel Guest Services (Yui Kudo) and the entire 24hr Extremely professional Concierge team; Additional to the Club Lounge each day (Fareen Takahashi) and team go above and beyond the expectations and obligations. Room and Cleaning and staff on hand in all areas was absolutely flawless. A credit to all staff and Mr Masaru Watanabe. Thank you and see you very soon. Darren & Jacqui room 2131.
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Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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baselgirl_1000 wrote a review Feb 2020
Basel, Switzerland78 contributions95 helpful votes
Excellent hotel - lovely facilities and lovely service. Very friendly and attentive staff, eg they wrote down all my destinations in Japanese on cards to give taxi drivers. Rooms are spectacular and with tons of thoughtful details and amenities. Lovely location near palace gardens and walking distance to shopping.
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Date of stay: October 2019Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Victoria Li wrote a review Feb 2020
Hong Kong, China4 contributions2 helpful votes
My family and I stayed at this hotel from January 31st to February 6. This is my 3rd stay at the Palace Hotel and it did not disappoint again! Although the gym and Evian spa could be upgraded, I thought the food and restaurant offering was spectacular. Some of the best restaurants in Tokyo are found in this hotel. My husband and I enjoyed the sushi restaurant, the tempura restaurant was spectacular with limited seating. Chinese restaurant was great as well. Location is perfect next to the palace, and great for park walks and fresh air. Easily assessable to Ginza area and could walk to shops. The staff were all very friendly and offered very good sanitization and hygiene kits to us. We thought the level of detail and room decor was very modern. We switched rooms in the middle of our stay. We had a corner room with a balcony which was amazing (see photos) but as our stay got extended we wanted to save money so moved to a room without balcony and it was as beautiful. I highly recommend the Tokyo palace hotel, it is one of our favorite city hotels. Designs are more modern than the Grand Hyatt. And what I loved most was the amount of ceiling lights and options I had on the light switch.
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Date of stay: February 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Anna J wrote a review Feb 2020
Bethesda, Maryland24 contributions17 helpful votes
The staff here goes above and beyond, and the rooms are perfect. The location next to the moat overlooking the Imperial Palace grounds is stunning and on a practical level, it is only a couple of blocks from the train station. The only reason for 4 instead of 5 stars is that the restaurant is average for dinner (we ate dinner there twice), although the breakfast buffet is extensive and very good. One other thing is that they don't let you know that there are a lot of casual restaurants and noodle shops in the arcade under the hotel, down the escalator. Unfortunately, they were closed when we were looking for a casual meal, but it's worth checking out.
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Date of stay: December 2019
Value
Cleanliness
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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PRICE RANGE
US$424 - US$586 (Based on Average Rates for a Standard Room)
LOCATION
JapanKantoTokyo PrefectureTokyoChiyodaMarunouchiGinza / Tokyo Nihonbashi
NUMBER OF ROOMS
284
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Frequently Asked Questions about Palace Hotel Tokyo
Which popular attractions are close to Palace Hotel Tokyo?
Nearby attractions include The East Gardens of the Imperial Palace (Edo Castle Ruin) (0.4 km), Shin-Marunouchi Bldg. (0.4 km), and Marunouchi Building (0.5 km).
What are some of the property amenities at Palace Hotel Tokyo?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Palace Hotel Tokyo?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Palace Hotel Tokyo?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Palace Hotel Tokyo?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to Palace Hotel Tokyo?
Conveniently located restaurants include Grand Kitchen, Rigoletto Wine and Bar, and Wattle Tokyo.
Are there opportunities to exercise at Palace Hotel Tokyo?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does Palace Hotel Tokyo have airport transportation?
Yes, Palace Hotel Tokyo offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Palace Hotel Tokyo located near the city centre?
Yes, it is 0.4 km away from the centre of Marunouchi.
Are any cleaning services offered at Palace Hotel Tokyo?
Yes, dry cleaning and laundry service are offered to guests.
Does Palace Hotel Tokyo offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.