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Four Seasons Hotel Tokyo at Otemachi

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1-2-1, Otemachi, Chiyoda 100-0004 Tokyo Prefecture
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Traveller (193)
Room & Suite (72)
Dining (46)
What is Travellers’ Choice?
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Payments made by partners impact the order of prices displayed. Room types may vary.
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What you can expect during your stay
  • Individually wrapped toiletries
Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#5 of 5 in Otemachi
Location
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Value
Travellers' Choice
Property amenities
Free High Speed Internet (WiFi)
Fitness / spa changing rooms
Bar / lounge
Restaurant
Airport transportation
Spa
24-hour security
Baggage storage
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Air conditioning
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HOTEL CLASS
HOTEL STYLE
Business
Charming
Languages Spoken
Chinese
79Reviews2Q+A2Room tips
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Mark P wrote a review 2 May
Alexandria, Virginia, United States3 contributions10 helpful votes
Stunningly beautiful property, located in the heart of the Marunouchi business district, with sweeping views of the palace grounds and of downtown. Even among the extremely high level of quality common in Tokyo hotels of this class, this relatively new addition is a standout. Impeccable service, beautiful decor, and flawless guestrooms.
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Review collected in partnership with Four Seasons
Date of stay: April 2022
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Trip type: Travelled
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Response from Four Seasons Hotel Tokyo at Otemachi, General Manager at Four Seasons Hotel Tokyo at Otemachi
Responded 3 weeks ago
Dear Mark P, Thank you very much for making time to give us feedback. We’re thrilled your time with us was so amazing. We endeavor to go above and beyond to ensure our guests have a memorable experience. We look forward to welcoming you back again soon.
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KI-NRT wrote a review 2 May
Ashiya, Japan1542 contributions303 helpful votes
We had been meaning to check out this new property since it opened in October of 2020, and we finally had an excuse to visit Tokyo a year and a half later. What did we think? It's new, solid and pleasant. It doesn't stand out versus the competition, but the competition is stiff in Tokyo, what with literally over a half-dozen top-notch luxury properties in this bustling international metropolis. We stayed in a Premier Suite, which offered good views and a decent 81 square meters of space. It was a corner Suite and had an abundance of large windows everywhere. The abundant natural light, combined with the light, muted tones of the furnishings, gave it a very airy vibe, which is very much to our tastes. Upon check-in, we wanted to try out afternoon tea, but the lounge area was completely full and they had no availability until much later in the afternoon. After some pestering, I convinced them to deliver afternoon tea to our room. It turned out that it was better that way - the lounge area was massive, crowded and full of energy... too much energy; it felt like we were at the lobby bar of hip hotel (like the W) than the typically more restrained aura of a Four Seasons property. It was definitely designed to be a "see and be seen" place, for better or for worse. We feel it's the latter. Sure, it's probably a great source of revenue for them, but after seeing the hectic lounge area, we were happy to retreat to our room. A few other minor shortcomings.... the breakfast was nothing special; we had the Japanese breakfast delivered to our room, and it was below the standards set by competing hotels like Aman or Palace Hotel. Secondly, the views from our room - especially of the Palace gardens - were partially (actually, somewhat prominently) obscured by buildings in the foreground. This is a shortcoming when compared to the aforementioned two properties, which offer a much more "clean" and panoramic view of the skyline as well as the Imperial Park. It's not a deal-breaker, but if an amazing view is something you value, there are better options than FS Otemachi. We have yet to settle on our go-to hotel in Tokyo. There are pros and cons to each of them, whether it's the Aman, Mandarin Oriental, Peninsula, Ritz-Carlton, FS Otemachi, FS Marunouchi and the Palace. Although it's the newest of the bunch, we did not feel that FS Otemachi sufficiently distinguished itself from the pack. That said, it probably deserves a spot in our rotation, depending on comparative rates at a particular moment in time.
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Date of stay: April 2022
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Response from Four Seasons Hotel Tokyo at Otemachi, General Manager at Four Seasons Hotel Tokyo at Otemachi
Responded 3 weeks ago
Dear KI-NRT, Thank you very much for your candid review of your recent stay at Four Seasons Hotel Tokyo at Otemachi. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room that need updating. Our hotel aims to provide a truly unique experience, and we work hard to exceed your expectations. We are looking forward to welcoming you back to our hotel soon.
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Joe O wrote a review Apr 2022
Seoul, South Korea16 contributions16 helpful votes
For my wife and me, our stay at the Four Seasons was a splurge, but worth every penny. The hotel takes you to another place as soon as you enter the premises. I have stayed at a few other high end hotels and can say that the Four Seasons does go a step above other hotels of similar price point. The service is highly attentive, as individualized as they can make it, and it is genuine. The décor is amazing, a very modern look and fun ambient music that changes throughout the day. The food is great and you can choose from a variety of settings to dine in. The bar is a great place to hang out in the evening with some creative cocktails. The rooms are immaculate and the bedding is some of the best bedding I've slept in at a hotel. They also have very comfortable pajamas. The pool is fun with underwater speakers. The best thing about the hotel is the people who work there. It is worth it just to experience how they work as a team to deliver top-notch service.
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Review collected in partnership with Four Seasons
Date of stay: April 2022
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1 Helpful vote
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Response from Four Seasons Hotel Tokyo at Otemachi, General Manager at Four Seasons Hotel Tokyo at Otemachi
Responded 3 weeks ago
Dear JoeO716 Thank you very much for staying with us. We are delighted to hear that you enjoyed your stay with us. Our hotel aims to provide a truly unique experience, and we work hard to exceed your expectations. We hope to welcome you back in the near future. Anthony Tschudin Hotel Manager Four Seasons Hotel Tokyo at Otemachi
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Armelanie wrote a review Dec 2021
Chuo, Japan21 contributions14 helpful votes
I have been visiting the Four Seasons Otemachi since year 1 and since then they never cease to amaze me.❤️ I have met most… if not all of the best staff that makes up FS Otemachi a place that I would always love to come home to. Mr. Kerti from the FS Otemachi once told me that a building you can always copy but the people that makes up that certain establishment is what makes a place worth visiting. They work the extra miles to make each and every stay an unforgettable one. They have this incomparable passion with their work that touches your heart in an unimaginable way. Miss Christine Lin has been taking good care of me since day 1. She and most of the FS team always makes me feel like a royalty. The Four Seasons Hotel Otemachi is one of the finest hotel and one of Tokyo’s pride that’s worth visiting. They will surely make your stay an unforgettable one that’s worth keeping for the rest of our lives.
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Date of stay: December 2021Trip type: Travelled
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Response from Four Seasons Hotel Tokyo at Otemachi FourSeasonsOtemachi, Other at Four Seasons Hotel Tokyo at Otemachi
Responded 12 Jan 2022
Dear Armelanie, Thank you for staying with us at Four Seasons Hotel Tokyo at Otemachi and for sharing your thoughts about your experience on TripAdvisor. At the same time, kindly allow us to extend our apologies for the delayed response. We are delighted to learn that you had an enjoyable stay with us and I sincerely thank you for your kind compliments towards the staff’s contributions. Especially I look forward to sharing your kind words to our Housekeeping Operation Manager I Putu Kertiyasa and Guest Experience Manager Christine Lin, as I am certain that your positive observations will further motivate them to continuously uphold our mission of extending our guests an experience that will remain for a lifetime. Once again, we thank you for your stay and valuable feedback and look forward to the pleasure welcoming you back to the hotel in the future. Yours sincerely, Andrew Debrito Regional Vice President and General Manager Four Seasons Hotel Tokyo at Otemachi
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Kelly K wrote a review Oct 2021
New York City, New York4 contributions3 helpful votes
I loved staying here so much!! The room had a spectacular view with many windows, not to mention the incredible bathroom and walk in closet. The size of the room was just right, with a king sized bed and tv. There were also fabulous restaurants with the best pizza I’ve ever had.I would absolutely recommend this hotel to anyone!
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Date of stay: September 2021Trip type: Travelled
1 Helpful vote
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TochigiGolfer wrote a review Sep 2021
Tochigi Prefecture, Japan3 contributions3 helpful votes
Loved every second at this property from check in through check out! Service was impeccable and personalized at every step in spite of the current COVID conditions. Well designed with outstanding views and chic public spaces with an outstanding F&B product. (at least the ones we experiences - In Room Dining and the breakfast restaurant Pigneto) Pool / Spa was a fantastic space and very refreshing and highly recommend for all guest to pay it a visit. All the staff at every touch point were gracious and professionally service orientated. Well done to the entire team at this stellar property!
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Date of stay: September 2021
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Dr. Ariane wrote a review Aug 2021
Tokyo, Japan19 contributions1 helpful vote
It has be at the Four Seasons Tokyo at Otemachi. My birthday staycation there with my boyfriend redefined what luxury hotels are for me. The hotel opened at the original year of the Tokyo Olympics but the pandemic and it seemed like the most tumultuous time to open a new hotel, a luxury hotel at that! But no, FS Otemachi is beyond imagination! When I first went there first for afternoon tea, I realized I should try a staycation there, too. And so I did finally for my birthday. I have been to the most legendary hotels in the world but my recent stay at the FS Otemachi is the most memorable I have in my entire life and that is no exaggeration. Our room was gorgeous and spotless. Nothing could have gone wrong in our room with a view of the Imperial Gardens, Tokyo skyline, and Mount Fuji afar. Flora Reyes of Est served my boyfriend and me during our welcome lunch, which was fabulous and beautiful befitting a restaurant with a Michellin-starred chef. We had an awesome in-room dinner — food was superb, most especially the hotels signature pizza! Mango coconut tart is to die for! We were assisted by Juri in the pool who patiently took as much photos as we wanted and also helped us operate the different features of the pool. Finally, Maxine in Pignetto served as breakfast and fulfilled every request we had. But above all, praises must go to Maika Ishihara and Anthony Tschudin. Anthony, the hotel manager, is the most hands-on manager I have ever encountered and he took care of everything we wanted — literally everything including where to eat the night before our stay and the taxi to our hotel when my boyfriend arrived. I have to confess my boyfriend works for a competitor of FS Otemachi but he himself said, “I’d personally choose this over my own hotel! I also want to stay here on my birthday!” FS Otemachi is the hotel that best captures Tokyo’s character — elegent, perfect, Japanese. But it wouldn’t be perfect if not for its people, most especially Anthony and Maika! I wanna go back soon!
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Date of stay: August 2021Trip type: Travelled
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Response from Four Seasons Hotel Tokyo at Otemachi FourSeasonsOtemachi, Other at Four Seasons Hotel Tokyo at Otemachi
Responded 14 Aug 2021
Dear arianemborlonga, Thank you for your recent stay at Four Seasons Hotel Tokyo at Otemachi and for taking your valuable time to extend us your positive feedback on Tripadvisor. We are most delighted to learn that you had enjoyed your birthday with us, and that each moment of your stay had become a memory to remember, which is our purpose when creating guest experiences. Our belief is that life is richer when you truly connect with others, and I am delighted to learn that our staff have created an impression of a lifetime on your very important day. Once again, I sincerely thank you for your kind feedback complimenting the hotel’s facilities and the staff, especially to our Guest Relations Manager Maika Ishihara and our Hotel Manager Anthony Tschudin, out of the many individuals who have received your kind recognition for their service. It would be our greatest pleasure to welcome you back to the hotel in the not too far future, and if we can be of any assistance, please do not hesitate to contact us any time. Yours sincerely, Andrew Debrito Regional Vice President and General Manager Four Seasons Hotel Tokyo at Otemachi
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Ann wrote a review Aug 2021
Paris12 contributions6 helpful votes
Stayed at the Four Seasons a few days early August. It was…perfect. Staff has been very welcoming, friendly and efficient. In a Covid environnement we fell safe, all precautions were taken even in the Spa. The restaurants were excellent, each of them with their signature. Thank you for you kindness.
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Date of stay: August 2021Trip type: Travelled
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Response from Four Seasons Hotel Tokyo at Otemachi FourSeasonsOtemachi, Other at Four Seasons Hotel Tokyo at Otemachi
Responded 10 Aug 2021
Dear asnpko Thank you for your recent stay at Four Seasons Hotel Tokyo at Otemachi and for your valuable time to extend us your kind feedback on Tripadvisor. We greatly appreciate your positive observations of our staff, the safety and hygiene elements of the property, as well as our restaurants, which I look forward to sharing with the team who would be delighted to learn that you had enjoyed your stay with us. We look forward to the pleasure of welcoming you back to the hotel in the not too far future and if we can be of any assistance please do not hesitate to contact us any time. Yours sincerely, Andrew Debrito Regional Vice President and General Manager Four Seasons Hotel Tokyo at Otemachi
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JL S wrote a review Aug 2021
4 contributions
Among the great variety of five star hotels Tokyo has to offer and I had the pleasure, The Four Seasons Otemachi is not the top of the list for me. Excellently located in Otemachi its spacious and impressive lobby overlooking one of the best view of Tokyo made us forget we were at the heart of one of the busiest cities in the world. Especially when the front desk opens on a fabulous floral desplay. The hotel's design, choice of furnitures, objects and colours are well chosen and stand out from any hotel I stayed in before. This research of originality was a very pleasant surprise which was confirmed by the room itself, opening on a breath taking view of the Imperial Palace. Also staying one night, the stay was a very refreshing and relaxing experience. The gym is very well equiped, the pool large enough with another beautiful view on Tokyo and very comfortable pool side beds. Inroom dinning from Pignetto was superbe. In the morning I strongly recommend enjoying the breakfast on the restaurant's terrace. Even on a hot August day, under the parasol with a constant breeze, it was extremely good. The service was excellent at every level. The occasion for this stay was a birthday and we were surprised with a gift, a cake and a lot of different attentions from the staff. We will definetly stay there again.
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Date of stay: August 2021
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Response from Four Seasons Hotel Tokyo at Otemachi FourSeasonsOtemachi, Other at Four Seasons Hotel Tokyo at Otemachi
Responded 5 Aug 2021
Dear 214jls, Thank you for your recent stay at Four Seasons Hotel Tokyo at Otemachi and for taking your valuable time to extend your feedback on Tripadvisor. We are most delighted to learn that you had enjoyed the birthday stay, and sincerely thank you for your kind feedback complimenting the hotel facilities, as well as our staff and services. It would be our greatest pleasure to welcome you back to the hotel in the not too far future, and if we can be of any assistance please do not hesitate to contact us any time. Yours sincerely, Andrew Debrito Regional Vice President and General Manager Four Seasons Hotel Tokyo at Otemachi
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PKTK wrote a review Jul 2021
1 contribution
I have stayed at this hotel more than 10 times, and each time I have been pleasantly surprised. The hotel facilities, staff, and food are all of high quality, and I personally think it is the best hotel in Japan in terms of total quality. ・Facilities The rooms are sophisticated and functional, with Japanese elements, and are comfortable to stay in or work under this pandemic. The swimming pool is not only a great space, but also has a special pool and jacuzzi where you can hear music underwater, so you can enjoy with both your eyes and body. The gym is well-equipped, and the baths have a steam sauna. As for the view from the room, some may say that the adjacent buildings are in view, but with that location, it can't be helped. However, the view of the Imperial Palace is not obstructed by the buildings, and you can see the Imperial Palace, the buildings at Shinjuku, and even Mount Fuji on a good day. ・Staff At the entrance on the first floor, the front desk, restaurant, housekeeping, and spa facilities, all staff members are very friendly and helpful, and provide a comfortable atmosphere for us to talk to them. ・Food There are many other hotels that have good restaurants in their facilities, but I feel that the quality of room service is higher than others. It is very nice to be able to have the same freshly baked pizzas and side dishes as in the restaurants in your room, whenever you like. If I were to list every single detail and compare it to other hotels, there may be more than here. However, there are only a few hotels that have achieved a very high level of overall quality. In that respect, I can recommend this hotel as one that deserves to be stayed in again and again.
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Date of stay: July 2021
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Response from Four Seasons Hotel Tokyo at Otemachi FourSeasonsOtemachi, Other at Four Seasons Hotel Tokyo at Otemachi
Responded 25 Jul 2021
Dear PKTKPKTK, Thank you for staying with us at Four Seasons Hotel Tokyo at Otemachi and for sharing your kind comments about your experience with us on TripAdvisor. My team and I are delighted to learn that you enjoyed your stay, and we sincerely thank you for your kind compliments extended towards are various services and staff, as I am certain your positive observations will further motivate the team to continuously create impressions that will stay with our valued guests for a lifetime. We look forward to the pleasure of welcoming you back to the hotel in the not too far future and if we can be of any assistance please do not hesitate to contact my office. Yours sincerely, Andrew Debrito Regional Vice President and General Manager Four Seasons Hotel Tokyo at Otemachi
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PRICE RANGE
US$351 - US$442 (Based on Average Rates for a Standard Room)
LOCATION
JapanKantoTokyo PrefectureTokyoChiyodaOtemachiGinza / Tokyo Nihonbashi
NUMBER OF ROOMS
190
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Frequently Asked Questions about Four Seasons Hotel Tokyo at Otemachi
Which popular attractions are close to Four Seasons Hotel Tokyo at Otemachi?
Nearby attractions include Masakado Kubizuka (0.07 km), Ninomaru Garden (0.4 km), and Sannomaru Shozokan (0.4 km).
What are some of the property amenities at Four Seasons Hotel Tokyo at Otemachi?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
What food & drink options are available at Four Seasons Hotel Tokyo at Otemachi?
Guests can enjoy an on-site restaurant and a lounge during their stay.
What are some restaurants close to Four Seasons Hotel Tokyo at Otemachi?
Conveniently located restaurants include Grand Kitchen, Arva, and Heinz Beck.
Are there opportunities to exercise at Four Seasons Hotel Tokyo at Otemachi?
Yes, guests have access to locker rooms available in the fitness centre during their stay.
Does Four Seasons Hotel Tokyo at Otemachi have airport transportation?
Yes, Four Seasons Hotel Tokyo at Otemachi offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Four Seasons Hotel Tokyo at Otemachi located near the city centre?
Yes, it is 0.3 km away from the centre of Otemachi.
Are there any historical sites close to Four Seasons Hotel Tokyo at Otemachi?
Many travellers enjoy visiting Hozomon (4.2 km), Tokyo Central Railway Station (0.7 km), and Nezu Shrine (3.6 km).