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1-4-1 Shiromi, Chuo, Osaka 540-8578 Osaka Prefecture
3 people are viewing this hotel
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US$241
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Free cancellation until 08/10/22
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US$255
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Free cancellation until 07/10/22
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Agoda.com
US$191
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Expedia.comUS$241
TravelocityUS$241
PricelineUS$255
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Payments made by partners impact the order of prices displayed. Room types may vary.
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
Traveller (1015)
Room & Suite (532)
Dining (134)
What is Travellers’ Choice Best of the Best?
This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travellers and are ranked in the top 1% of properties worldwide.
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
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Updated 13/09/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 13/09/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#8 of 176 hotels in Chuo
Location
Cleanliness
Service
Value
2022 Travellers' Choice Best of the Best
Hotel New Otani Osaka is facing the verdant expanse of Osaka Castle and Park, yet offers an easy access to the city center as well as major visitors sites in Kyoto, Nara and Himeji. Its naturally lit four-storey Atrium Lobby immediately lets the guests know their stay will be a special one. Impeccable service and stylish comfort assure top quality accommodation as well as a personal satisfaction for every guest. From your room, enjoy a "Royal View" of Osaka Castle.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Adult pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Taxi service
Conference facilities
Banquet room
Car park
Hot bath
Indoor pool
Fitness / spa changing rooms
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast in the room
Wine / champagne
Rooftop bar
Meeting rooms
Facial treatments
Full body massage
Hand massage
Head massage
Makeup services
Manicure
Massage
Salon
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Shops
Doorperson
Umbrella
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Blackout curtains
Air conditioning
Desk
Room service
Safe
Minibar
Flatscreen TV
Bath / shower
Telephone
Wardrobe / wardrobe
Bottled water
Wake-up service / alarm clock
Refrigerator
Radio
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Languages Spoken
English, Japanese

Location

Full view
100Great for walkers
Grade: 100 out of 100
102Restaurantswithin 0.5 km
12Attractionswithin 0.5 km
1751Reviews30Q+A100Room tips

Reviews
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Traveller rating
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Most Recent
Robert W wrote a review Nov 2020
Camberley, United Kingdom480 contributions13 helpful votes
I have stayed about 25 times. For about 20 years l travelled, mainly in East Asia and the USA, with expenses paid. Now I pay my own bills l continue to stay in the New Otani although I can't afford to eat in the hotel, because the room price is very reasonable and very few hotels anywhere,even at three times the price, can match the standard of service.
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Date of stay: November 2020Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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YoYo1971 wrote a review Nov 2020
Singapore29 contributions55 helpful votes
An old hotel that still uses keys (yes...real keys, not cards). Room is not in modern standards e.g. small TV from the 90s, no USB sockets, not efficient work place environment etc. If you come for business or expect 5 star quality, it's not the place for you. In addition, if you have a tatoo you are not welcome and you are banned from the fitness facility...realy...
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Date of stay: November 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
5 Helpful votes
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Studeb73 wrote a review Jul 2020
2 contributions3 helpful votes
The hotel is well-located near Osaka-Jo and the park is great for morning run or walk. It’s not central so taxi or train is necessary (but easy). Hotel is quite dated, but very good Japanese standards. Apparently a great fitness suite and pool - unfortunately the rule with regards to no tattoo means I couldn’t use these facility. In this day and age, where the hotel relies on tourism it seems unacceptable to maintain such bizarre and unfriendly rules. I can’t come back or recommend this hotel as I am unable to fully use facilities they offer. It’s a shame.
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Date of stay: July 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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johnmatthewsinla wrote a review Jan 2020
Los Angeles, California8 contributions1 helpful vote
I’m a business traveler who’s had the fortune of staying at some of the more upscale hotels in the world. The New Otani in Osaka clearly caters to business travelers, so I began retroactively kicking myself for choosing it as our Osaka lodging for my and my wife’s honeymoon since it was clear that on days where there aren’t business conferences being conducted, it’s dead. That said, these supposed downsides become an upside. There are so many staff to cater to every whim, and so so with a smile. I basically had to bribe the bellhop woman not to carry our heavy bags, she was so eager to please. The rooms are dated but gigantic. It’s not near Osaka nightlife, but the metro ride isn’t too bad. Plus, Osaka castle is amazing. I initially regretted booking here when I checked in, and realized the location (aka not close to Dotonbori). The friendliness of the staff utterly changed my opinion. As friendly as any Four Seasons. Kudos to the manager and staff of this establishment. PS: there’s a FamilyMart across the street with incredible FamilyMart food.
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Date of stay: July 2019Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Osaka_Castle_View, 支配人 at Hotel New Otani Osaka
Responded 31 Jan 2020
Thank you very much for taking time to leave your comments on our site. We appreciate your choosing the Hotel New Otani Osaka on your honeymoon and are delighted to find out that your experience with us was memorable and enjoyable. It is with pleasure that we look forward to welcoming you to our hotel again. 
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Darwyn K wrote a review Jan 2020
Okinawa City, Japan403 contributions111 helpful votes
What drew me to this hotel was the location. The nearness to the river, the Osaka Castle, and myriad eating and shopping options make this hotel ideal. It features multiple restaurants, stores on the ground floor, a workout and pool area, and other amenities. The staff were very friendly and helpful and I had everything I needed. There is a JR train line just five minute walk away.
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Date of stay: January 2020Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from Osaka_Castle_View, 支配人 at Hotel New Otani Osaka
Responded 4 Jan 2020
Thank you very much for leaving such valuable comments on our site. It is a pleasure to know that you appreciated our location, facilities and service. We thank you again and look forward to your next visit to the New Otani Osaka.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Lee Sar wrote a review Jan 2020
2 contributions1 helpful vote
Great hotel with wonderfully attentive service and a very nice breakfast buffet. We stayed in a suite which was well appointed and had a lovely view of Osaka Castle. Location is in a nice quiet part of the city with easy access to the JR line.
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Date of stay: December 2019
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Osaka_Castle_View, 支配人 at Hotel New Otani Osaka
Responded 4 Jan 2020
Thank you very much for leaving such wonderful comments on our site following your recent stay. We are so happy to know that our location and breakfast were to meet with your expectation. We are looking forward to your next visit to Hotel New Otani Osaka.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nikki-Neils-Kitchen on YouTube wrote a review Dec 2019
Saint-Lazare, Canada24 contributions23 helpful votes
Great ambiance throughout the Hotel. Food and Lounge with remarkable views. Comfortable rooms with private Massage service. Breakfast in bed. Truly enjoyed it. Watch out for the jewelry shope as they are high end $$$ and very charming.....lol!
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Date of stay: March 2019
Rooms
Cleanliness
Service
Trip type: Travelled on business
Room Tip: 2 singles with a change area and private Bath.
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Osaka_Castle_View, 支配人 at Hotel New Otani Osaka
Responded 4 Jan 2020
Thank you very much for staying at the Hotel New Otani Osaka and for leaving your lovely review. We are always pleased to hear that our guests are happy with our hotel and our service. We look forward to welcoming you back to our hotel again in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Suchada S wrote a review Dec 2019
Ko Kret, Thailand171 contributions71 helpful votes
I spent 4 nights in this hotel and never get bored. Every day, I spend my days at the park which is close to the hotel, so beautiful color leaves trees . The Osaka Castle is beautiful every night with different colour lights which I can watched from my room. Stuff are very helpful with transfer from the Airports . Shops and restaurants are around the Hotel.
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Date of stay: November 2019
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from Osaka_Castle_View, 支配人 at Hotel New Otani Osaka
Responded 7 Dec 2019
Thank you very much for taking time to leave your comments on our site. We appreciate your choosing the Hotel New Otani Osaka and are delighted to find out that your experience with us was memorable and enjoyable. We thank you again and look forward to your next visit to the New Otani Osaka.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jonesy N Deb J wrote a review Nov 2019
Perth, Australia139 contributions79 helpful votes
Great hotel in Osaka. Beautiful clean tidy rooms, beds super comfy and lovely bathroom and toilet. extra pillows asked for and no trouble to get. breakfast was great as well. only thing that we found was service was very very slow in one of the bars down stairs we had a drink in.
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Date of stay: October 2019
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from Osaka_Castle_View, 支配人 at Hotel New Otani Osaka
Responded 7 Dec 2019
Thank you very much for leaving such valuable comments on our site following your stay. We are so happy to know that our facilities and breakfast were to meet with your expectation. We will make your opinion the future reference, and do our best to make customers stay more enjoyable. We are looking forward to your next visit to Hotel New Otani Osaka.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
JeffAbroad wrote a review Nov 2019
Stockholm, Sweden2 contributions1 helpful vote
Gorgeous property.. when you check in the lobby alone leaves an impression. Super close to Osaka Castle. Super comfortable bed, and great tourist activities recommended by Front Desk (thank you!!) The personal touches really helped me have a memorable stay in Osaka. **Be sure to check out the Umeda Sky Building why you're here... especially at sunset!!
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Date of stay: September 2019
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
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Response from Osaka_Castle_View, 支配人 at Hotel New Otani Osaka
Responded 7 Dec 2019
Thank you very much for staying at the Hotel New Otani Osaka and for leaving your wonderful review. We are always pleased to hear that our guests are happy with our hotel and our service. We look forward to welcoming you back to our hotel again in the future.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$92 - US$153 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
new otani osaka, osaka new otani hotel
LOCATION
JapanKinkiOsaka PrefectureOsakaChuoBay Area / Bentencho / Yodoyabashi / Hommachi / Tanimachi / Kyobashi
NUMBER OF ROOMS
525
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Frequently Asked Questions about Hotel New Otani Osaka
Which popular attractions are close to Hotel New Otani Osaka?
Nearby attractions include Osakajo Hall (0.2 km), Ninja VR Yasuke (0.2 km), and Osaka Business Park (0.4 km).
What are some of the property amenities at Hotel New Otani Osaka?
Some of the more popular amenities offered include an indoor pool, a rooftop bar, and free wifi.
Which room amenities are available at Hotel New Otani Osaka?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel New Otani Osaka?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Hotel New Otani Osaka?
Yes, a parking garage and paid private parking on-site are available to guests.
What are some restaurants close to Hotel New Otani Osaka?
Conveniently located restaurants include Jojoen Yugentei The New Otani Osaka, Sakura, and Taikan-En.
Are there opportunities to exercise at Hotel New Otani Osaka?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Hotel New Otani Osaka?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel New Otani Osaka offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Hotel New Otani Osaka?
The staff speaks multiple languages, including English and Japanese.
Are there any historical sites close to Hotel New Otani Osaka?
Many travellers enjoy visiting Osaka Castle (0.7 km), Osaka City Central Hall (2.6 km), and Osaka Prefectural Nakanoshima Library (2.7 km).