We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Kobe Bay Sheraton Hotel and Towers

Save
Share
Traveller (1005)
Room & Suite (592)
Dining (190)
Overview
Hotel website
2-13 Koyocho Naka, Higashinada, Kobe 658-0032 Hyogo Prefecture See on map
Name/address in local language
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
4 Star accommodation
{"containerClass":null,"containerAttributes":null,"widget":{"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","moduleList":["handlers"]},"scriptFlags":null}
Rooms
4 Nov5 Nov
|
1 room, 2 adults, 0 children
Standard Room
Getting you more information on this room More
Free Cancellation
Book now, pay at stay!
Select
Show Available Rooms
Sorry, this partner no longer has rooms available on TripAdvisor. Please visit one of our 11 partner sites to see rooms from US$147.
We're sorry, there are no rooms available on TripAdvisor. Please change your dates, or view all Higashinada hotels with availability
{"BOOKING_FEATURES": ["IB_PRICES_OUTSIDE_ROOM_BUTTON","IB_STREAMLINED_SELECTED_ROOM","IB_SHOW_EMAIL_FOR_INSECURE_LOGIN","IB_EXIT_INTERRUPTER","RCMS_INLINE_ROOM_GRID_MAX_OCC","IB_SHOW_AMENITIES_AS_ICONS","IB_POST_BOOKING_LOGIN","IB_IRG_PERFORMANCE_METRICS","IB_IRG_MATCH_META","META_AIR","CHILDREN_SEARCH","IB_INLINE_ROOM_GRID","IB_TIME_OF_STAY_PAYMENT_TYPES_V3","IB_DW_CCNAME_WITH_AUTOCOMPLETE","IB_IRG_PERFORMANCE_METRICS_MOBILE","IBEX_HIGH_EQUITY_BRANDING","IB_PRICE_WINS_POST_TX","IB_BOOKNOW_CLEAN_WITH_ICON_SHORT_BTN","IB_BOOKING_FORM_FAVICON","STORED_CARDS","IB_PRICE_WINS_COPY","IB_URGENCY_BLOCK"] , "IMPRESSION_KEY": "2dedc1f3687541548e816f52c6bb38e0", "roomSelectionModel": {"partnerInfos":[],"multiplePartners":false,"polling":{"locationId":301795,"bookingSessionId":null,"detailedAvailabilityKey":null,"commerceContentIds":[32599155],"additionalContentIds":[],"pollCount":0,"checkin":{"day":4,"month":11,"year":2018},"checkout":{"day":5,"month":11,"year":2018},"adults":2,"child_rm_ages":"","rooms":1,"display_rooms":300,"entryPrice":147,"entryCurrency":"USD","complete":false,"formKey":"","showAllRooms":true,"genNewBookingSessionId":false,"winningProviderAtClick":"","selectedRoomKey":"","impressionKey":"2dedc1f3687541548e816f52c6bb38e0","navArea":null,"referringServlet":"Hotel_Review","highestMetaPrice":281,"lowestMetaPrice":147,"additionalPartner":false,"highestMetaPriceDisplay":281,"roomsToVerify":[],"clazz":null},"summary":null,"unavailable":false,"metaOffers":[],"mismatchCheckModel":null,"totalMediaCount":0,"hotelPhotos":[],"noticeHeaderMessage":null,"moreProviders":null,"lowestPricePartner":null,"showAllRooms":true,"isMetaCheaper":false,"isBookingLessThanOrEqualToMeta":null,"avgHistoricalPrice":0.0,"avgHistoricalDisplayPrice":null,"expressBookState":null,"highestMetaPrice":281,"lowestMetaPrice":147,"highestMetaPriceDisplay":281,"hotelName":"Kobe Bay Sheraton Hotel and Towers","hasSpecialTimeOfStayTaxes":false,"trackingTree":null,"trackingTreeId":null,"showPriceHoverTooltip":true,"trackingContext":"eyJzdGF0ZSI6IkhPVEVMX0FVQ1RJT04iLCJwIjoiSFJfTWFpbkNvbW1lcmNlIiwiaWRzIjp7IkJGSyI6IjJkZWRjMWYzNjg3NTQxNTQ4ZTgxNmY1MmM2YmIzOGUwIiwiQUlLIjoiMDFlNGM2MjdhODM4NGE2YmFjNDI2MTg5MTNmNDQyZDIifSwiZW50cnlTZXJ2bGV0IjoiSG90ZWxfUmV2aWV3In0=","cheaperPricesExist":false,"enableLPF":false,"priceDropPercent":0,"canExpandRooms":false,"expandRoomsToAllPartners":false,"roomSelectionKey":null,"useSupplierDirectTreatment":false,"isSupplierDirect":false,"showProviderSeparator":false,"clazz":null,"seeMoreMessage":null,"seeMoreIFrameMessage":null,"isPricelineCom":false,"isPriceDrawerEnabled":false,"isMetaMarketingLandOnBookingFormEnabled":false}, "ibAvailability": true, "metaAvailability": true, "topOfferIsIB": false, "numHacTries": 1, "checkIn": "04/11/2018", "checkOut": "05/11/2018", "lowestPrice": "US$147", "hasDates": true, "hacComplete": false, "contentIdMappings": {"32599155":"Expedia"}, "pollingEnabled": false, "preventScroll": false, "offerClickToken": null, "conditionalUpdate": false, "mightGetRooms": false, "divClasses": "ppr_rup ppr_priv_resp_hr_room_grid", "singlePartnerRoomGridWidget": {"containerClass":null,"containerAttributes":null,"widget":{"divClasses":"prw_rup prw_ibex_room_grid_responsive","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","tracking":"(ta.prwidgets.getjs(this,'tracking'))"},"dust":{"sub_header":"ibex_room_grid_responsive__sub_header"},"name":"ibex_room_grid_responsive","template":"ibex_room_grid_responsive__widget","moduleList":["handlers","tracking"]},"scriptFlags":null}, "multiPartnerRoomGridWidget": null, "mismatchMessage": {"containerClass":null,"containerAttributes":null,"widget":{"divClasses":"prw_rup prw_ibex_mismatch_message","js":{"handler":"(ta.prwidgets.getjs(this,'handler'))"},"dust":{},"name":"ibex_mismatch_message","template":"ibex_mismatch_message__widget","moduleList":["handler"]},"scriptFlags":null}, "maxRoomsToShow": 300, "isTablet": false, "roomGridRowWidget": {"containerClass":null,"containerAttributes":null,"widget":{"divClasses":"prw_rup prw_ibex_room_grid_row_responsive","js":{},"dust":{"amenities":"ibex_room_grid_row_responsive__amenities","occupancy":"ibex_room_grid_row_responsive__occupancy","condition_col":"ibex_room_grid_row_responsive__condition_col","price_text":"ibex_room_grid_row_responsive__price_text","reservation_col":"ibex_room_grid_row_responsive__reservation_col"},"name":"ibex_room_grid_row_responsive","template":"ibex_room_grid_row_responsive__widget","moduleList":[]},"scriptFlags":null}, "mismatchMessageLightbox": null, "deviceInfo": "OtherOS OtherBrowser", "bookOnTripAdvisor": "Book on <img class=\"ibHeaderImg\" alt=\"TripAdvisor\" src=\"https:\/\/static.tacdn.com\/img2\/branding\/rebrand\/TA_logo_primary.png\"\/>"}
Reviews (994)
Filter reviews
186 results
Traveller rating
50
79
38
11
8
Traveller type
Time of year
LanguageEnglish
More languages
50
79
38
11
8
Show reviews that mention
All reviews rokko island the club lounge kansai airport direct bus man made island nice hotel wonderful onsen train ride sannomiya station kansai area bit crowded provide shuttle perfect place to stay artificial island i highly recommend this hotel nice view japan standards
FilterEnglish
Updating list...
1 - 5 of 186 reviews
Reviewed 2 weeks ago via mobile

特に周辺には、歩いて行ける観光地はありませんが、ホテルは清潔感もあり外資系のホテルです。このホテルは、神戸六甲温泉「濱泉」という 温泉があり露天風呂や打たせ湯などもあります。料金は¥2800でした。しかし、浴衣のお客は浴衣でOKだがホテルの部屋はNGの様です。なぜ?という感じでした。食事は、別で食べたのでコメントは無し。スタッフの対応も良かったです。 Especially in the surroundings, there is no sightseeing area that can be walked, but the hotel has a feeling of cleanliness and it is a hotel of foreign capital. This hotel is called Kobe Rokko Onsen "Hamaizumi" There are hot springs and there...More

Thank Travel750836
Response from KOBEBAYSHERATON, Manager at Kobe Bay Sheraton Hotel and TowersResponded 1 week ago
Google Translation

この度は神戸ベイシェラトンホテル&タワーズにご宿泊いただき、誠にありがとうございます。また、貴重なご意見も頂戴いたしまし...More

Reviewed 2 weeks ago via mobile

3년전쯤 클럽룸에 귀중한 분실물을 두고와서 이메일을 수차례 보내도 답장이 없고 한달후 출장가서 방문했더니 프론트에서 너무나 냉정한 태도로 없다는 한마디를 해서 spg관련 호텔은 이후 이용을 안했으나 이번에 아고다에서 예약해서 이용했어요. 라운지 초코마카롱에서 벌레가 나왔고 접시 한쪽이 깨져있고 전보다 라운지 이용하는 고객도 너무 많고 온천에 어린이들이 많은데...More

Thank HyojinP39
Response from KOBEBAYSHERATON, Manager at Kobe Bay Sheraton Hotel and TowersResponded 1 week ago

Thank you very much for choosing Kobe Bay Sheraton Hotel & Towers for your recent stay. We appreciate your valuable feedback and we deeply apologize for matters concerning your stay. We will share your comments with our team and we will continue to try to...More

Reviewed 4 weeks ago via mobile

We stayed at Osaka for 2 nights then move to Kobe for 1 night before heading back to Tokyo. Anyway Kobe Bay Sheraton hotel is good choice for people that like to stay away from city centre. As hotel quite far from centre of Kobe...More

Thank Itsthebest H
Response from KOBEBAYSHERATON, Manager at Kobe Bay Sheraton Hotel and TowersResponded 3 weeks ago

Thank you very much for choosing Kobe Bay Sheraton Hotel & Towers for your recent stay. We appreciate your valuable feedback and we are glad to hear that you can enjoy your stay with us. Our hotel utilizes a remote quiet location of the regional...More

Reviewed 7 September 2018 via mobile

The location is a a bit far from the heart of the city. Having said that, scheduled bus is available for fee. This is also not a problem for me as I am driving. The staff there is nice. The most impressive part is the...More

Thank KevinC8202
Response from KOBEBAYSHERATON, Manager at Kobe Bay Sheraton Hotel and TowersResponded 17 September 2018

Thank you very much for choosing Kobe Bay Sheraton Hotel & Towers for your recent stay. We appreciate your valuable feedback and we are glad to hear that you can enjoy onsen. Our hotel utilizes a remote quiet location of the regional characteristics and aimed...More

Reviewed 9 August 2018

以前から何度も宿泊しているホテルです。 三ノ宮からかなり距離がありホテルの周りの商業施設などは閑散とした雰囲気があり少しさみしい感じがします。 フロントは活気がなくスタッフが笑顔もなく淡々とチェックイン業務をこなしているだけで安いビジネスホテルのようです。あまり気持ちよくチェックインできないです。 今回SPGのステータスを得たので久しぶりにレイトチェックアウトで宿泊をお願いしました。よほどの事情がない限りSPG特典で事前にレイトチェックアウトの確約のできるカテゴリーのホテルであることはカスタマーセンタに確認済みでした。 1度目の電話では女性の中年のスタッフから事前確約であれば料金を支払ってくださいと言われました。 こちらの話を全く聞いてもらえず一方的に事前確約で申し伝えますと話されました。 無料特典のレイトチェックアウトなのにわがまま言わないでみたいな感じでした。 2度目の電話で男性のスタッフにはプラチナだけは事前確約できますと言われました。 プラチナでないのに特別扱いはしませんよみたいな感じですよね。 3度目の電話で話した女性のスタッフはプラチナの方も事前確約はしていません。 どのスタッフがそのようなことを言いましたか?と責任を転換するような発言でした。 神戸ベイシェラトンはリゾートでもカンファレンスでもないので混み状況に関係なくレイトチェックアウトが事前に確約されなければならないカテゴリーのホテルです。 しかし、過去には一切、レイトチェックアウトの事前確約はしていないとのホテルからの回答でした。 チェックアウト日は満室でなくどのサイトでも空室を確認できる状況でした。 そのような状況で事前に確約ができないのは部屋操りのできないスタッフしかいないと言っているのと同じ事だと思います。 3人のスタッフと話して全スタッフにホスピタリティーが欠けていると感じました。 1番最初に話したスタッフがとても一流ホテルのスタッフとは思えない高圧的感じでした。 社風なのでしょうね。 よほど意識改革をしなければ未来はないと思います。 立地もよくはないですし施設もかなり老朽化しているホテルで最後に残るのはおもてなしだと思います。 旅行が好きで色々なホテルに泊まりますが、宿泊前にこれだけ嫌な思いをしたホテルは初めてです。 せっかくの宿泊なのにとても残念な思いをしました。 It is hotel which we stayed many times from before. There is a considerable distance from Sannomiya and commercial facilities around the hotel...More

4  Thank koolmildsmenthol2002
Response from KOBEBAYSHERATON, Manager at Kobe Bay Sheraton Hotel and TowersResponded 10 August 2018
Google Translation

この度は神戸ベイシェラトンホテル&タワーズにご宿泊いただき、誠にありがとうございます。また、貴重なご意見も頂戴いたしまし...More

View more reviews
About
Description

Parking: 201

Food & drink at the hotel
Kobe Grill
57 reviews
Hotel Amenities
HOTEL FEATURES
Pool
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Free High Speed Internet (WiFi)
Free Parking
Bar/Lounge
Spa
Air Conditioning
Banquet Room
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Indoor pool
Laundry Service
Meeting Rooms
Minibar
Multilingual Staff
Sauna
Shuttle Bus Service
Wheelchair Access
Beachfront
Breakfast included
 
Hotel class
Awards & Recognition
Certificate of Excellence
HOTEL STYLE
Great View
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
Number of rooms
276
PRICE RANGE
US$115 - US$378 (Based on Average Rates for a Standard Room)
Also Known As
kobe bay sheraton hotelsheraton kobekobe sheraton
Location
JapanKinkiHyogo PrefectureKobeHigashinada
Photos
Traveller (1,005)
Room & Suite (592)
Dining (190)
Pool & Beach (5)
Amenities (61)
Business Centre & Event Rooms (13)
Family and Play Areas (2)
Nearby
Nearby HotelsSee all nearby hotels
Hotel Plaza Kobe
147 reviews
.22 km away
Sumiyoshi Ryokan
1 review
2.78 km away
Hotel Pearl City Kobe
337 reviews
5.51 km away
Ariston Hotel Kobe
148 reviews
5.85 km away
Nearby RestaurantsSee all 291 nearby restaurants
Hayama Coffee Rokko Island
10 reviews
.12 km away
Kobe Grill
57 reviews
.04 km away
Terrace Restaurant Garden Cafe
86 reviews
.08 km away
Suikyoen
35 reviews
.11 km away
Nearby AttractionsSee all 9 nearby attractions
Kobe Fashion Museum
31 reviews
.20 km away
Kobe Connection Art Museum
10 reviews
.19 km away
Kobe City Koiso Memorial Museum of Art
40 reviews
.36 km away
Dekapathos
14 reviews
.67 km away
Questions & Answers
Ask a question
RonnieHongKong
30 August 2018|
AnswerShow all 4 answers
Response from jo k | Reviewed this property |
Take the limousine bus.
1
Vote
Room Tips
"Make sure that you know how you're going to get to the airport or train station."
joanko
9 Jul 2018
Read review
"The hotel is on a man-made island. Ask for a room with the same view as the lounge, facing the mountain."
Kenshin2222
9 Jun 2018
Read review
"Ask for street view room"
cathytsang
2 Mar 2018
Read review
"Club room with breakfast"
juliecA2253ZE
16 Feb 2018
Read review
Show More 
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing