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Kobe Bay Sheraton Hotel and Towers

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Traveller (987)
Room & Suite (592)
Dining (190)
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Overview
2-13 Koyocho Naka, Higashinada, Kobe 658-0032 Hyogo Prefecture See on map
Name/address in local language
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
4 Star accommodation
Rooms
7 Oct8 Oct
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (979)
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Show reviews that mention
All reviewsrokko islandthe club loungekansai airportdirect busman made islandnice hotelwonderful onsentrain ridesannomiya stationkansai areabit crowdedprovide shuttleperfect place to stayartificial islandi highly recommend this hotelnice viewjapan standards
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1 - 5 of 184 reviews
Reviewed today via mobile

We stayed at Osaka for 2 nights then move to Kobe for 1 night before heading back to Tokyo. Anyway Kobe Bay Sheraton hotel is good choice for people that like to stay away from city centre. As hotel quite far from centre of Kobe...More

Thank Itsthebest H
Reviewed 2 weeks ago via mobile

The location is a a bit far from the heart of the city. Having said that, scheduled bus is available for fee. This is also not a problem for me as I am driving. The staff there is nice. The most impressive part is the...More

Thank KevinC8202
Response from KOBEBAYSHERATON, Manager at Kobe Bay Sheraton Hotel and TowersResponded 6 days ago

Thank you very much for choosing Kobe Bay Sheraton Hotel & Towers for your recent stay. We appreciate your valuable feedback and we are glad to hear that you can enjoy onsen. Our hotel utilizes a remote quiet location of the regional characteristics and aimed...More

Reviewed 9 August 2018

以前から何度も宿泊しているホテルです。 三ノ宮からかなり距離がありホテルの周りの商業施設などは閑散とした雰囲気があり少しさみしい感じがします。 フロントは活気がなくスタッフが笑顔もなく淡々とチェックイン業務をこなしているだけで安いビジネスホテルのようです。あまり気持ちよくチェックインできないです。 今回SPGのステータスを得たので久しぶりにレイトチェックアウトで宿泊をお願いしました。よほどの事情がない限りSPG特典で事前にレイトチェックアウトの確約のできるカテゴリーのホテルであることはカスタマーセンタに確認済みでした。 1度目の電話では女性の中年のスタッフから事前確約であれば料金を支払ってくださいと言われました。 こちらの話を全く聞いてもらえず一方的に事前確約で申し伝えますと話されました。 無料特典のレイトチェックアウトなのにわがまま言わないでみたいな感じでした。 2度目の電話で男性のスタッフにはプラチナだけは事前確約できますと言われました。 プラチナでないのに特別扱いはしませんよみたいな感じですよね。 3度目の電話で話した女性のスタッフはプラチナの方も事前確約はしていません。 どのスタッフがそのようなことを言いましたか?と責任を転換するような発言でした。 神戸ベイシェラトンはリゾートでもカンファレンスでもないので混み状況に関係なくレイトチェックアウトが事前に確約されなければならないカテゴリーのホテルです。 しかし、過去には一切、レイトチェックアウトの事前確約はしていないとのホテルからの回答でした。 チェックアウト日は満室でなくどのサイトでも空室を確認できる状況でした。 そのような状況で事前に確約ができないのは部屋操りのできないスタッフしかいないと言っているのと同じ事だと思います。 3人のスタッフと話して全スタッフにホスピタリティーが欠けていると感じました。 1番最初に話したスタッフがとても一流ホテルのスタッフとは思えない高圧的感じでした。 社風なのでしょうね。 よほど意識改革をしなければ未来はないと思います。 立地もよくはないですし施設もかなり老朽化しているホテルで最後に残るのはおもてなしだと思います。 旅行が好きで色々なホテルに泊まりますが、宿泊前にこれだけ嫌な思いをしたホテルは初めてです。 せっかくの宿泊なのにとても残念な思いをしました。 It is hotel which we stayed many times from before. There is a considerable distance from Sannomiya and commercial facilities around the hotel...More

2  Thank koolmildsmenthol2002
Response from KOBEBAYSHERATON, Manager at Kobe Bay Sheraton Hotel and TowersResponded 10 August 2018
Google Translation

この度は神戸ベイシェラトンホテル&タワーズにご宿泊いただき、誠にありがとうございます。また、貴重なご意見も頂戴いたしまし...More

Reviewed 9 July 2018

The hotel wasn't convenient to get to. It's about an hour away from KIX=Kansai International airport. I had an early flight so I had to check out one day early because the limousine bus didn't have an early enough pick up for me. I enjoyed...More

Thank jo k
Response from KOBEBAYSHERATON, Manager at Kobe Bay Sheraton Hotel and TowersResponded 20 July 2018

Thank you very much for choosing Kobe Bay Sheraton Hotel & Towers for your recent stay. We appreciate your valuable feedback and we are glad to hear that you can enjoy breakfast. We will share your comments with our team and we will continue to...More

Reviewed 3 July 2018 via mobile

I stayed 2 nites at Kobe Bay Sheraton Hotel. The last time I stayed in hotel with hot spring facility was in Hokkaido. The price here is definitively value for money where I can fully relax to enjoy spa and hot spring which same as...More

Thank Simon A
Response from KOBEBAYSHERATON, Manager at Kobe Bay Sheraton Hotel and TowersResponded 4 July 2018

Thank you very much for choosing Kobe Bay Sheraton Hotel & Towers for your recent stay. We appreciate your valuable feedback and we are glad to hear that you can enjoy your stay with us. Moreover, we really appreciate your praise for onsen. We will...More

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About
Description
Parking: 201 ...More Less
Hotel class
Hotel Amenities
HOTEL FEATURES
Pool
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Free High Speed Internet (WiFi)
Free Parking
Bar/Lounge
Spa
Air Conditioning
Banquet Room
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Indoor pool
Laundry Service
Meeting Rooms
Multilingual Staff
Sauna
Shuttle Bus Service
Wheelchair Access
Beachfront
Breakfast included
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
Number of rooms
276
Price range
US$124 - US$336 (Based on Average Rates for a Standard Room)
Also Known As
Kobe Bay Sheraton Hotel
,
Sheraton Kobe
,
Kobe Sheraton
Location
Japan > Kinki > Hyogo Prefecture > Kobe > Higashinada
Photos
Traveller (987)
Room & Suite (592)
Dining (190)
Pool & Beach (5)
Amenities (61)
Business Centre & Event Rooms (13)
Family and Play Areas (2)
Nearby
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Hotel Pearl City Kobe
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Ariston Hotel Kobe
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Nearby RestaurantsSee all 285 restaurants in Higashinada
Hayama Coffee Rokko Island
9 reviews
.12 km away
Kobe Grill
57 reviews
.04 km away
Terrace Restaurant Garden Cafe
86 reviews
.08 km away
Suikyoen
35 reviews
.11 km away
Nearby AttractionsSee all 7 attractions in Higashinada
Kobe Fashion Museum
31 reviews
.20 km away
Kobe Connection Art Museum
9 reviews
.19 km away
Kobe City Koiso Memorial Museum of Art
40 reviews
.36 km away
Dekapathos
13 reviews
.67 km away
Questions & Answers
Ask a question
RonnieHongKong
30 August 2018|
AnswerShow all 4 answers
Response from jo k | Reviewed this property |
Take the limousine bus.
1
Vote
T. P
1 May 2017|
AnswerShow all 2 answers
Response from amiel99 | Reviewed this property |
I'd say the airport limousine bus. The ride is approximately 60 minutes. 1800 yen (the last I paid).
2
Votes
Room Tips
"Make sure that you know how you're going to get to the airport or train station."
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"The hotel is on a man-made island. Ask for a room with the same view as the lounge, facing the mountain."
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"Ask for street view room"
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"Club room with breakfast"
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