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Kobe Bay Sheraton Hotel and Towers

Traveller (1005)
Room & Suite (592)
Dining (190)
Hotel website
2-13 Koyocho Naka, Higashinada, Kobe 658-0032 Hyogo Prefecture See on map
Name/address in local language
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Non-Smoking Rooms
4 Star accommodation
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4 Nov5 Nov
1 room, 2 adults, 0 children
Standard Room
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All reviews rokko island the club lounge kansai airport direct bus man made island nice hotel wonderful onsen train ride sannomiya station kansai area bit crowded provide shuttle perfect place to stay artificial island i highly recommend this hotel nice view japan standards
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1 - 5 of 186 reviews
Reviewed 2 weeks ago via mobile

特に周辺には、歩いて行ける観光地はありませんが、ホテルは清潔感もあり外資系のホテルです。このホテルは、神戸六甲温泉「濱泉」という 温泉があり露天風呂や打たせ湯などもあります。料金は¥2800でした。しかし、浴衣のお客は浴衣でOKだがホテルの部屋はNGの様です。なぜ?という感じでした。食事は、別で食べたのでコメントは無し。スタッフの対応も良かったです。 Especially in the surroundings, there is no sightseeing area that can be walked, but the hotel has a feeling of cleanliness and it is a hotel of foreign capital. This hotel is called Kobe Rokko Onsen "Hamaizumi" There are hot springs and there...More

Thank Travel750836
Response from KOBEBAYSHERATON, Manager at Kobe Bay Sheraton Hotel and TowersResponded 1 week ago
Google Translation


Reviewed 2 weeks ago via mobile

3년전쯤 클럽룸에 귀중한 분실물을 두고와서 이메일을 수차례 보내도 답장이 없고 한달후 출장가서 방문했더니 프론트에서 너무나 냉정한 태도로 없다는 한마디를 해서 spg관련 호텔은 이후 이용을 안했으나 이번에 아고다에서 예약해서 이용했어요. 라운지 초코마카롱에서 벌레가 나왔고 접시 한쪽이 깨져있고 전보다 라운지 이용하는 고객도 너무 많고 온천에 어린이들이 많은데...More

Thank HyojinP39
Response from KOBEBAYSHERATON, Manager at Kobe Bay Sheraton Hotel and TowersResponded 1 week ago

Thank you very much for choosing Kobe Bay Sheraton Hotel & Towers for your recent stay. We appreciate your valuable feedback and we deeply apologize for matters concerning your stay. We will share your comments with our team and we will continue to try to...More

Reviewed 4 weeks ago via mobile

We stayed at Osaka for 2 nights then move to Kobe for 1 night before heading back to Tokyo. Anyway Kobe Bay Sheraton hotel is good choice for people that like to stay away from city centre. As hotel quite far from centre of Kobe...More

Thank Itsthebest H
Response from KOBEBAYSHERATON, Manager at Kobe Bay Sheraton Hotel and TowersResponded 3 weeks ago

Thank you very much for choosing Kobe Bay Sheraton Hotel & Towers for your recent stay. We appreciate your valuable feedback and we are glad to hear that you can enjoy your stay with us. Our hotel utilizes a remote quiet location of the regional...More

Reviewed 7 September 2018 via mobile

The location is a a bit far from the heart of the city. Having said that, scheduled bus is available for fee. This is also not a problem for me as I am driving. The staff there is nice. The most impressive part is the...More

Thank KevinC8202
Response from KOBEBAYSHERATON, Manager at Kobe Bay Sheraton Hotel and TowersResponded 17 September 2018

Thank you very much for choosing Kobe Bay Sheraton Hotel & Towers for your recent stay. We appreciate your valuable feedback and we are glad to hear that you can enjoy onsen. Our hotel utilizes a remote quiet location of the regional characteristics and aimed...More

Reviewed 9 August 2018

以前から何度も宿泊しているホテルです。 三ノ宮からかなり距離がありホテルの周りの商業施設などは閑散とした雰囲気があり少しさみしい感じがします。 フロントは活気がなくスタッフが笑顔もなく淡々とチェックイン業務をこなしているだけで安いビジネスホテルのようです。あまり気持ちよくチェックインできないです。 今回SPGのステータスを得たので久しぶりにレイトチェックアウトで宿泊をお願いしました。よほどの事情がない限りSPG特典で事前にレイトチェックアウトの確約のできるカテゴリーのホテルであることはカスタマーセンタに確認済みでした。 1度目の電話では女性の中年のスタッフから事前確約であれば料金を支払ってくださいと言われました。 こちらの話を全く聞いてもらえず一方的に事前確約で申し伝えますと話されました。 無料特典のレイトチェックアウトなのにわがまま言わないでみたいな感じでした。 2度目の電話で男性のスタッフにはプラチナだけは事前確約できますと言われました。 プラチナでないのに特別扱いはしませんよみたいな感じですよね。 3度目の電話で話した女性のスタッフはプラチナの方も事前確約はしていません。 どのスタッフがそのようなことを言いましたか?と責任を転換するような発言でした。 神戸ベイシェラトンはリゾートでもカンファレンスでもないので混み状況に関係なくレイトチェックアウトが事前に確約されなければならないカテゴリーのホテルです。 しかし、過去には一切、レイトチェックアウトの事前確約はしていないとのホテルからの回答でした。 チェックアウト日は満室でなくどのサイトでも空室を確認できる状況でした。 そのような状況で事前に確約ができないのは部屋操りのできないスタッフしかいないと言っているのと同じ事だと思います。 3人のスタッフと話して全スタッフにホスピタリティーが欠けていると感じました。 1番最初に話したスタッフがとても一流ホテルのスタッフとは思えない高圧的感じでした。 社風なのでしょうね。 よほど意識改革をしなければ未来はないと思います。 立地もよくはないですし施設もかなり老朽化しているホテルで最後に残るのはおもてなしだと思います。 旅行が好きで色々なホテルに泊まりますが、宿泊前にこれだけ嫌な思いをしたホテルは初めてです。 せっかくの宿泊なのにとても残念な思いをしました。 It is hotel which we stayed many times from before. There is a considerable distance from Sannomiya and commercial facilities around the hotel...More

4  Thank koolmildsmenthol2002
Response from KOBEBAYSHERATON, Manager at Kobe Bay Sheraton Hotel and TowersResponded 10 August 2018
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Parking: 201

Food & drink at the hotel
Kobe Grill
57 reviews
Hotel Amenities
Fitness Centre with Gym / Workout Room
Room Service
Free High Speed Internet (WiFi)
Free Parking
Air Conditioning
Banquet Room
Business Centre with Internet Access
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Indoor pool
Laundry Service
Meeting Rooms
Multilingual Staff
Shuttle Bus Service
Wheelchair Access
Breakfast included
Hotel class
Awards & Recognition
Certificate of Excellence
Great View
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
Number of rooms
US$115 - US$378 (Based on Average Rates for a Standard Room)
Also Known As
kobe bay sheraton hotelsheraton kobekobe sheraton
JapanKinkiHyogo PrefectureKobeHigashinada
Traveller (1,005)
Room & Suite (592)
Dining (190)
Pool & Beach (5)
Amenities (61)
Business Centre & Event Rooms (13)
Family and Play Areas (2)
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Questions & Answers
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30 August 2018|
AnswerShow all 4 answers
Response from jo k | Reviewed this property |
Take the limousine bus.
Room Tips
"Make sure that you know how you're going to get to the airport or train station."
9 Jul 2018
Read review
"The hotel is on a man-made island. Ask for a room with the same view as the lounge, facing the mountain."
9 Jun 2018
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"Ask for street view room"
2 Mar 2018
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"Club room with breakfast"
16 Feb 2018
Read review
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