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Just want to say thank you to the Unwind team and highlight the super friendly and professional service from Kevin and a woman from Korea I'm so sorry we don't remember her name! The team helped us navigate our day-trips and showed a lot of...More
Thank Brad S
Response from sapporou, フロント at UNWIND HOTEL & BARResponded 2 weeks ago
Thank you very much for your review,
We are much glad that you enjoyed your stay and the service we can provide,
Kevin and Eul and very thankful for your message,
Looking forward to warmly welcome you again during the snowy winter of Sapporo!
We had bad luck with our timing visiting Sapporo – we came the day after typhoon stroke Japan and the very night of our arrival Hokkaido experienced its strongest earthquake since long. Concerning the circumstances (no electricity, no water) the hotel had to improvise but...More
Response from sapporou, 営業ディレクター at UNWIND HOTEL & BARResponded 3 weeks ago
Thank you very much for the kind review.
I apologize for the unusual circumstances of your visit, but I am glad that you still enjoyed your time with us.
We did our best to adapt to the situation after the earthquake.
Hopefully you can join...More
I travel a lot and am quite picky about my hotels. So far, this is the best hotel I've stayed at! The service is AMAZING! First, the check-in process is very smooth: inviting you to sit on the sofa and welcoming you with a free...More
Response from sapporou, フロントチーム at UNWIND HOTEL & BARResponded 12 September 2018
Thank you very much for your feedback!
We are very glad you enjoyed so much our staff, services and facilities.
As we always do our best to improve customer experience your opinion is very valued,
Furthermore, soup menu is changing on seasons,
I understand but don’t fully agree with the previous review which focused on the negative elements of the Unwind. The hotel is different to many you will stay in and that has to be appreciated. I have stayed in over 6 hotels in Japan and...More
Response from sapporou, Front Staff at UNWIND HOTEL & BARResponded 14 September 2018
Thank you very much for the outstanding review.
I am glad to hear that you had an excellent stay with us.
Our staff take great pride in making sure our customers are happy and are willing to go the extra mile to help you and...More
This is overall a decent establishment, but with a few significant shortcomings that negatively affect the rating. I don't really understand how it is rated #1 for Sapporo on TripAdvisor.
The positive things are the generally friendly front desk and the location. It is just...More
Response from sapporou, Front Staff at UNWIND HOTEL & BARResponded 8 September 2018
Thank you very much for your review.
In regards to the breakfast, due to our limited kitchen space the small and simple breakfast is the best that we can offer.
We apologize if it is insufficient.
I am sorry to hear that you were not...More