Just posting in praise of the professional manner in which my cancellation was handled, we found out tonight that Wales has been locked down again, Rowton took my cancellation without charge and were very understanding. We will rebook as soon as we are allowed.
OK.. I made a booking error in that I booked the 4th at 2239 instead of the 11th. Arrived at hotel on 11th, and what was obviously an error, the hotel wouldn't move my booking. Had to pay another £119 (OK slightly discounted and upgraded). The (upgraded room) was really poor, stains on walls, dirty stained carpet, furniture marked and chipped, wallpaper ripped and stained. Sockets not working, lamps not working, beverage trolley really wobbly and dangerous, especially as you boiled the kettle on it. Corridor floor boards were really noisy. Food was decent enough and the staff service always polite and prompt. Booking issues aside the poor quality of the room is enough for me not to stay here again.
We booked two twin rooms for our family of four. The hotel is attractive and we were looking forward to a relaxing experience and a swim in the pool. On check in I asked to book a time to use the pool that afternoon / evening. The receptionist told us to look in the info pack he gave us. When we got to our rooms and looked in the pack and tried to book access to the pool, we were told there was no availability in part because of reduced numbers in the pool as a result of covid but also because external members use the pool. The pool was the reason why we booked the hotel so we were disappointed. The only session we could book was at 7 am the following morning which was earlier than we would have liked and then for only 3 of our party. A staff member did call our room at 730 am to advise a regular member had left so there was now availability for one extra person in the pool for 30 minutes which was appreciated. One of the rooms we were allocated was smaller than i would have expected and extremely ‘tired’. Furnishings were very worn and unattractive. Lamps had serious scorch marks and curtains couldnt be easily closed without standing on a chair to encourage the rings to travel over a flexible pole. Wallpaper was lifting from the walls and needed cleaning. The small bathroom had three flies in it when we checked in and a small window. We called reception and they came to spray the bathroom but further flies appeared in both bathrooms overnight. In the better room if you sat in the chair at the dresser there was no filling so most uncomfortable and the fitted wardrobe was bashed and marked. We ate out that evening but were looking forward to enjoying breakfast which was included in our rate the next morning. The meat eaters among us were happy and our kids loved the pancakes with syrup. As a vegan my choice was limited, no soya based yoghurt available, avocados which were on the menu were not available. I asked for fruit tea and the waitress thought they might have ‘a strawberry one somewhere’. I had got some tea bags with me so just asked for boiling water. After asking three times it finally appeared. On checkout we mentioned the flies issue, and were thanked for the information. The communal areas of this hotel seemed very nice but my advice is book a more expensive room. This was so much less of a treat than we were expecting. …
Stayed here for a date night, we had the dinner, bed and breakfast with a complimentary bottle of win deal. The room was basic but spotlessly clean with everything you need for a night away. Staff were so friendly and nothing was a problem. Evening food was fine and the complimentary wine was off good standard. The breakfast was very good, I can definitely recommend this place and the offer.
We wanted a short break and we got it. This is a lovely hotel and the staff are all so nice . I think the menu could be a bit more imaginative , but overall it was fine , and generous portions. The grounds are lovely however a bit wet in october to explore , we will return in the summer and go on some walks . It is dog friendly which is a big bonus for us