The place has beautiful views; I went there to eat in one of my trips to Guatemala so I was looking forward to go to the spa and hotel with my husband, I decided him to give this trip as an anniversary present. I booked through hotels.com and after several days I received a message that they had no availability and they will cancel my reservation, no more explanation, I wrote back wondering how to get my refund never heard from them. So I called Hotels.com to get my refund back, they were nice enough to cancel my reservation and I am waiting for my refund.
Terrible experience! Massage: the ladies kept us waiting for 20 minutes before our massage started. We where lying naked on the massage beds getting cold because the ladies would not arrive. Food: we asked for “camarones al ajillo” and “churrasco chapin”. The prawns where mushy, like they had been frozen too long. The churrasco was decent, but they put some “chimichurri” all over the baked potatoes and meat. The corn tortillas were awful Spa: I went to the sauna and there was trash inside. A beer bottle and two paper cups. I understand this has to do more with the education of the clientele, but they should have people cleaning constantly. In overall, bad experience!
We stayed 3days. Nice view ! Nice cottage ! Nice food ! Nice SPA ! Nice staffs ! Nice garden ! But hot water of bathroom was cold(ToT) But ..We will stay here again!! If you stay here, you bling sweater or jacket. 日本からは遠いですが、グァテマラシティへいらしたら、是非ちょっとだけ足を伸ばして、グァテマラの自然のなかで、のんびりするのもおすすめです💖 10のコテージしかない穴場的なリゾートです。平日なら貸し切りになる可能性もあります。スタッフは皆フレンドリー、コテージも快適、プールやジャグジー、サウナでゆっくりのんびり過ごせます。SPAもおすすめです💖
An excellent place if you want to relax and enjoy the nature. Good food, good drinks, beautiful view, good SPA. The massage was very enjoyable, then the sauna. Everything is clean, makes you feel confortable.
We spent two nights as a getaway from the city over the Easter break. The staff was all very friendly and helpful and the food at the restaurant was excellent. The room was acceptable but not spectacular. My biggest complaint would be about the shower in the room - very uncomfortable spray that couldn't be adjusted. Additionally there was a small coffee pot in the room with a nice bag of local coffee alongside it. Since the restaurant doesn't serve breakfast till 8 a.m. it was convenient to be able to have a good cup of coffee on awaking. Seemed like a reasonable amenity esp. given the cost for the room. Thus my uncomfortable surprise on checking out that we were charged an extra fee for having used the coffee although there was no notice about this charge in the room or on the coffee bag. This kind of unexpected charge on check out leaves the client with a bad last impression, unfortunately.…