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The Cheltenham Chase Hotel - A QHotel

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1,596 Reviews from our TripAdvisor Community

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Showing 1,588: English reviews
Plymouth, United Kingdom
Reviewed 2 weeks ago

Have been staying at the Chase for a few years when visiting my sister. It is an excellent hotel with wonderful facilities, comfortable rooms and helpful and friendly staff! Love the breakfast and is ideally placed for a shopping trip in Cheltenham. It really is a beautiful location and we thoroughly enjoyed our 5 night stay over Christmas which we...

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Helpful?
Thank WestwindsGuesthouse
General M, General Manager at The Cheltenham Chase Hotel - A QHotel, responded to this review

Dear WestwindsGuesthouse. Thank you for your splendid review following your Christmas break with us here at The Cheltenham Chase. I am delighted to hear you enjoyed your time with us so much and that breakfast in particular was such a hit. I hope to be able to welcome you back to the Chase in the not too distant future. Kind...

Watford, United Kingdom
Reviewed 2 weeks ago via mobile

We had an excellent stay at this hotel although the beds were not the most comfortable we have ever slept in! The general atmosphere of the hotel was friendly and the staff were eager to please. The food was good and the service was excellent. The New Year event was lively but not over noisy and the firework display rounded...

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Helpful?
1Thank 892Janpat
General M, General Manager at The Cheltenham Chase Hotel - A QHotel, responded to this review

Dear 892Janpat. Thank you for your review following your New Year break with us. I am very pleased to read you enjoyed your time with us so much and that you enjoyed the food and service in particular. I hope we will see you again soon (hopefully before next NYE.) Kind regards Dan Kelly General Manager

Swindon
Reviewed 2 weeks ago

Staff very friendly and helpful. Barstaff were courteous and obliging. Room was very neatly laid out Bed and mattress very comfortable. Breakfast the following day was well prepared staff were very good at explaining the layout.

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Thank Sally P
General M, General Manager at The Cheltenham Chase Hotel - A QHotel, responded to this review

Dear Sally P. thank you for your review following your stay with us. I am very pleased to hear that everything was to your liking and in particular the team and breakfast. I hope we will be able to welcome you back soon. Kind regards Dan Kelly General Manager

Hertfordshire, United Kingdom
Reviewed 2 weeks ago via mobile

We visited for two nights for the NYE function. Overall, the visit was excellent although a number of aspects will need attention (I'll cover these later). Whilst obviously busy, the hotel car park was wholly adequate with plenty of space. First impressions are important and this was certainly the case with the front desk staff. They dealt with check-in in...

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Helpful?
Thank MicD30
General M, General Manager at The Cheltenham Chase Hotel - A QHotel, responded to this review

Dear MicD30. Thank you for your review following your New Years Eve break with us here at The Chase hotel. I am thrilled to hear you enjoyed your time with us so much. I will be sure to pass on your comments to the team who will be delighted particularly, Molly, Don and the kitchen team. I will certainly take...

London, United Kingdom
Reviewed 2 weeks ago

Very impressed with the hotel especially with regard to the excellent food and level of service. Staff were very professional and very friendly, making our stay an enjoyable experience.The bedroom was warm, well equipped. modern and clean. Lots and lots of car parking and well situated to visit Cheltenham and in our cases the races on New Years Day. Well...

Review collected in partnership with this hotel
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Thank pbtravel589
General M, General Manager at The Cheltenham Chase Hotel - A QHotel, responded to this review

Dear pbtravel589. Thank you for your review following your New Year stay with us here at The Cheltenham Chase. I am delighted to hear you had such a good time and that the team and the food made such a positive impression. I hope to be able to welcome you back to the Chase in the not too distant future....

Redditch, United Kingdom
Reviewed 2 weeks ago

A really good evening that was well organised. The only down side was the size of dance floor which could have been bigger for such an event. Special thanks to Siobian for all the pre arrangements which all were carried out to our exact arrangements. The guy on the front desk was charming as are all of the staff. The...

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Thank kct33
General M, General Manager at The Cheltenham Chase Hotel - A QHotel, responded to this review

Dear kct33. Thank you for writing such a lovely review following your new year's break with us here at The Cheltenham Chase. The whole team will be delighted with the feedback, particularly the people you highlighted and of course the chefs. I hope to be able to welcome you back to the Chase in the not too distant future. Kind...

Oxford, England, United Kingdom
Reviewed 2 weeks ago

Went to their New Year's Eve dinner and dance. Unfortunately the room was too crowded and the dance floor was far from adequate. The poor band- the drummer was in the door! As the hotel was very busy, the lounge/lobby/bar area did not have any near enough seats, such a shame as the hotel had a lot of character for...

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Thank Chris T
General M, General Manager at The Cheltenham Chase Hotel - A QHotel, responded to this review

Dear Chris T. Thank you for your review following your new years break with us. I am sorry you found the hotel to be too busy while you were with us. I'm glad to hear you liked the other aspects of the hotel and that you plan to come back to us. We will certainly take your comments on board...

Wakefield, United Kingdom
Reviewed 2 weeks ago

Spent Christmas at the Chase Hotel Hotel and rooms Lovelyand the staff were very helpful.The food over Christmas left a lot to be desired for a 4 star hotel.The vegetables were either raw or overcooked . Halve the time meat was inedible. The vegetarian men's for Christmas Day was atrocious. I expected something a lot better for a 4 star...

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1Thank patricia8102017
General M, General Manager at The Cheltenham Chase Hotel - A QHotel, responded to this review

Dear patricia8102017. Thank you for your review following your Christmas break with us. I am very pleased to read that the rooms and team here at the hotel made such a positive impression. I am sorry though that you did not enjoy all of the food. We will certainly use your feedback in our on going attempts to improve what...

Stevenage, United Kingdom
Reviewed 2 weeks ago

I just spent two days here, as a birthday getaway with my husband and we enjoyed our stay. The room was lovely - large, clean, luxurious - everything we want in a hotel room. The staff were friendly and helpful. We had dinner in the restaurant on our first evening, and I was a little concerned because of some negative...

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1Thank Lou R
General M, General Manager at The Cheltenham Chase Hotel - A QHotel, responded to this review

Dear Lou R. Thank you for your review following your birthday break with us. I am very pleased to hear you enjoyed your time with us and that you were so well looked after. I will pass on your feedback to the team who will be thrilled, particularly the people you highlighted specially. I hope to be able to welcome...

Macclesfield, United Kingdom
Reviewed 3 weeks ago

We visited the hotel staying for 2 nights 27/28 December this was a family get together for the second time over the Xmas holidays. Cannot fault the rooms, pool area and bar lounge areas. The reception and room staff were pleasant and friendly as they were last Christmas. However we experienced very poor service in the restaurant very long wait...

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1Thank Janet A
General M, General Manager at The Cheltenham Chase Hotel - A QHotel, responded to this review

Dear Janet A. Thank you for your review following your stay with us last week. I am pleased to hear you found most of the hotel and team to your liking. I would though have preferred it, had you enjoyed your time in the restaurant more. I'm sorry it didn't come up to scratch. We will certainly use your feedback...

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Amenities

Highlights
  • Free Parking
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
  • Pool
  • Restaurant
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
The Cheltenham Chase Hotel is situated conveniently close to both Cheltenham & Gloucester and just minutes away from junction 11a of the M5. The Hotel boasts 122 contemporary, air conditioned bedrooms, all with flat screen TVs, tea & coffee making facilities and fridges. Hardy's Restaurant offers fantastic food in a light contemporary atmosphere overlooking the Cotswold Hills, whilst Hunters Bar and Lounge provides a relaxed area in which to enjoy a great range of food and drink. There is an extensive leisure club with great facilities including a pool, sauna, steam room and jacuzzi, a fully equipped gym and weights area and a Spa offering a full range of treatments. Complimentary WiFi is available throughout the Hotel. ... more   less 

Additional Information about The Cheltenham Chase Hotel - A QHotel

Address: Shurdington Road, Brockworth GL3 4PB, England
Region: United Kingdom > England > Gloucestershire > Brockworth
Price Range: €72 - €166 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Cheltenham Chase Hotel - A QHotel 4*
Number of rooms: 122
Reservation Options:
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Also Known As:
The Cheltenham Chase Hotel - a q Brockworth
Cheltenham Chase Hotel
Cheltenham Chase Brockworth
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Questions & Answers

Here's what travellers have asked, with answers from The Cheltenham Chase Hotel - A QHotel staff and other travellers.
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Questions? Get answers from The Cheltenham Chase Hotel - A QHotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“See above - if you want a quiet room avoid those I mentioned earlier”
 of 5 bubbles Triffic, 19 Jan 2017 | Read review
“Disabled rooms are close to main reception”
 of 5 bubbles ScotlandAmbassador, 19 Jan 2017 | Read review
“Upper floors are quieter and has got a better view.”
 of 5 bubbles fedalex91, 18 Jan 2017 | Read review
“A good room is on the first or second floor not looking out over the entrance or car ark.”
 of 5 bubbles LANCASTER1939, 15 Jan 2017 | Read review
“Hotel in quiet area, all rooms seemed to be quiet!”
 of 5 bubbles 228suef, 7 Jan 2017 | Read review
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