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The Cheltenham Chase Hotel - A QHotel

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Traveller (240)
Room & Suite (87)
Dining (18)
Overview
  • Excellent47%
  • Very good36%
  • Average11%
  • Poor4%
  • Terrible2%
Travellers talk about
“q hotels”(123 reviews)
“spa break”(94 reviews)
“good size”(108 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4 Star accommodation
All hotel details
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Rooms
30 Sep1 Oct
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,066)
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2,053 results
Traveller rating
926
745
244
95
43
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LanguageEnglish
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926
745
244
95
43
Show reviews that mention
All reviewsq hotelsspa breakgood sizeevening mealleisure facilitieslovely hotelcream teanight breakbuffet lunchrestaurant managerbreakaway clubbar areasteam roomreception staffhotel restauranttoby carveryboth nights
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1 - 5 of 2,053 reviews
Reviewed yesterday

We stayed over at the Chase on a Sunday night as a way to break up a long journey to Cornwall, and with it being a Sunday it was a bit of a bargain! Although we expected different bar areas, or sitting rooms, the bar...More

Thank PetePanda1972
Reviewed yesterday via mobile

I came for a treatment last Saturday,the spa itself was absolutely lovely,so relaxing! My only concern is the therapist kept using her phone during my treatment,I'm not one to complain normally but this really is not what I was expecting from a spa of this...More

Thank SpaEnthusiast71
Response from General M, General Manager at The Cheltenham Chase Hotel - A QHotelResponded yesterday

Dear SpaEnthusiast71. Thank you for your review. I am glad to hear you enjoyed the spa while you were with us. I am sorry though that one of our therapists was not as professional as she should have been. I will make sure this is...More

Reviewed 2 days ago via mobile

Went for a spa morning with my friend. Our treatments were lovely and all the staff in the spa were brilliant, friendly and helpful. Loved it. We decided to have lunch and ordered burgers with side salad. The poor girl behind the bar admitted that...More

Thank HalfTheWorldAway
Response from General M, General Manager at The Cheltenham Chase Hotel - A QHotelResponded yesterday

Dear HalfTheWorldAway. Thank you for your review. I am glad that you enjoyed your experience in the Spa. I am really sorry though that your experience in the bar was not up to the same standard. We will certainly use your feedback to improve what...More

Reviewed 3 days ago

I have always been impressed with the experience at this hotel but on Wednesday night this all changed. I arrived quite late and following a very swift check-in where I was informed I could use cash or card payment at the bar, I went to...More

Thank Cockney7
Response from General M, General Manager at The Cheltenham Chase Hotel - A QHotelResponded yesterday

Dear Cockney7. Thank you for your review and your business that you have given the hotel. I am sorry to hear that we did not handle your querry in the bar well. We do have a policy of only taking room charge as a means...More

Reviewed 5 days ago

Good quality hotel with helpful staff. Our Montpellier suite was well worth it as we were here for a family wedding. The Pool and spa facilities looked nice even though we didn’t get time to use them this visit we would consider returning.

Review collected in partnership with this hotel
Thank dianemacfaden
Response from General M, General Manager at The Cheltenham Chase Hotel - A QHotelResponded yesterday

Dear dianemacfaden. Thank you for your 5 star review of the Chase. I am very pleased to hear you had such a good time with us. I hope we will see you again in the not too distant future. Kind regards Dan Kelly General Manager

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About
Description
The Cheltenham Chase Hotel is situated conveniently close to both Cheltenham & Gloucester and just minutes away from junction 11a of the M5. The Hotel boasts 122 contemporary, air conditioned bedrooms, all with flat ...More screen TVs, tea & coffee making facilities and fridges. Hardy's Restaurant offers fantastic food in a light contemporary atmosphere overlooking the Cotswold Hills, whilst Hunters Bar and Lounge provides a relaxed area in which to enjoy a great range of food and drink. There is an extensive leisure club with great facilities including a pool, sauna, steam room and jacuzzi, a fully equipped gym and weights area and a Spa offering a full range of treatments. Complimentary WiFi is available throughout the Hotel. Less
Hotel class
Hotel Amenities
HOTEL FEATURES
Free Parking
Room Service
Bar/Lounge
Free High Speed Internet (WiFi)
Pool
Restaurant
Spa
Fitness Centre with Gym / Workout Room
Air Conditioning
Banquet Room
Business Centre with Internet Access
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Indoor pool
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Refrigerator in room
Wheelchair Access
Beachfront
Breakfast included
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Photos
Traveller (240)
Room & Suite (87)
Dining (18)
Pool & Beach (3)
Family and Play Areas (4)
Business Centre & Event Rooms (1)
Questions & Answers
Ask a question
Joan_Crenshaw
4 May 2018|
AnswerShow all 6 answers
Response from General M | Property representative |
Hi Joan_Crenshaw and thank you Jo49 for your comprehensive and very correct response! A taxi to the hotel from either Cheltenham or Gloucester train station will cost around £15/£20 depending on the time of day and company... More
0
Votes
Jancarpenter
8 November 2017|
AnswerShow all 3 answers
Response from Kings1976 | Reviewed this property |
The Gloucester Quays have a sports/restaurant that shows all the rugby games.
0
Votes
sdlafferty
24 August 2017|
AnswerShow all 3 answers
Response from EmmaWilliams999 | Reviewed this property |
It's all included but don't get too excited. The pool is quite small and it gets very busy.
1
Vote
Room Tips
"Second floor rooms overlooking the front or rear gardens are good."
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"Room was lovely and clean."
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"There is no tip. There is an air of consistence quality, decore, service, Cleanliness and care through the..."
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"The room was clean and comfortable"
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