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Prolongacion Bonampak, S/N Mz 1 Lt 10, SM 3, Playa Mujeres, Costa Mujeres 77400 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Free cancellation until 28/12/21
Excellence Resorts
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Free cancellation until 29/12/21
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Free cancellation until 28/12/21
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Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
Payments made by partners impact the order of prices displayed. Room types may vary.
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What is Travellers’ Choice Best of the Best?
This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travellers and are ranked in the top 1% of properties worldwide.
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Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
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Updated 07/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 07/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.


#1 of 14 hotels in Playa Mujeres
2021 Travellers' Choice Best of the Best
Luxury adults-only resort nestled among seven swimming pools on a powdery white sand beach, in a community that boasts a spectacular Greg Norman signature golf course. This jewel of Cancun sets a new standard of luxury for all-inclusives with finely tuned amenities such as one-of-a-kind accommodations including two-story rooftop terrace suites with a private Plunge pool, meticulous service, gourmet cuisine, an exquisite spa and the signature Excellence Club.
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Property amenities
Free parking
Free internet
Fitness Centre with Gym / Workout Room
Free breakfast
Airport transportation
Valet parking
Hot bath
Lazy river
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Heated pool
Private pool
Fitness / spa changing rooms
Fitness classes
Bar / lounge
Coffee shop
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Snack bar
Special diet menus
Wine / champagne
Swimup bar
Poolside bar
Game room
Tennis court
Bicycle tours
Entertainment staff
Evening entertainment
Table tennis
Nightclub / DJ
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Steam room
Adults only
Rooftop terrace
24-hour security
Baggage storage
Currency exchange
Gift shop
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Butler service
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Air conditioning
Private beach
Private balcony
Flatscreen TV
Room service
Seating area
VIP room facilities
Laptop safe
Wake-up service / alarm clock
iPod docking station
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Room types
Ocean view
Non-smoking rooms
Good to know
Great View
Languages Spoken
English, Spanish
21731Reviews3759Q+A100Room tips
Traveller rating
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Popular mentions
gjesensky wrote a review Yesterday
Midland, Texas2 contributions
We stay here for 9 nights. Our only disappointment was that we wanted to eat at every restaurant (including room service). This meant we could not repeat dinner at any one place. But they were all excellent! The service is top notch, resort is well maintained, and the room was wonderful. If you like to run, there is a nice trail just outside of the gate that is perfect. No traffic and safe from stray dogs. You just have to watch for all the iguanas!
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Review collected in partnership with this hotel
Date of stay: September 2021
Sleep Quality
MJB wrote a review Sep 2021
61 contributions20 helpful votes
Hotel's Favourite
Another fantastic trip to our FAVORITE all-inclusive! This was our 8th trip to EPM and it was all we had hoped for after we missed last year. So why do we keep coming back to the same resort, when there are so many others out there? In a word… service. The service is phenomenal at EPM and the people who work there are all stars in the industry. To mention just a few, Vilma made our check-in great and was able to assist with a room request we had made before arrival. Erick and Andrea were our concierges and did a great job making sure we had everything we needed. Make it a point to get to know your concierge and they will absolutely take care of you. Erick and Andrea helped us with our room requests, set us up with a wine tasting, and made sure every night at dinner was special. At the Cielo bar, Martha did a fantastic job keeping everyone properly hydrated. At the Martini Bar, Cesar is a rock star. He’s always busy, but will take the time to get to know you and come up with a craft creation for you. I love watching him work because he’s truly great at his job. Finally, Abraham gave us a fantastic wine tasting and helped us with a pairing at Chez. The splurge was well worth it! So, I know the internet is chock full of great reviews (for good reason), so I’ll end with some info on arrival that I’ve started keeping track of. If you’re wondering how long it takes from wheels down in Cancun, to hearing “welcome home”, here was our experience last week: We landed at 11:33 and arrived at our gate at 11:47 (Terminal 4). We were off the plane at 11:53, at immigration at 11:56 and through immigration at 11:59 (yes, that was awesome!). We got our luggage at 12:10, made it to our transfer at 12:15 and left for the resort at 12:22. We got to the first gate at 12:52 and walked through the front doors at 1:13 (there were several cars ahead of us at the gate). All in all it was a great trip and we already booked for next year!
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Date of stay: September 2021Trip type: Travelled as a couple
4 Helpful votes
Response from The Excellence Collection, Other at Excellence Playa Mujeres
Responded 3 weeks ago
Dear guest, First of all, we would like to thank you for your recent stay at Excellence Playa Mujeres and for taking the time to share this review with other travelers. We are very delighted to read that we were able to exceed your expectations in all areas we pay attention to, and above all our attentive staff who made your stay more comfortable. The staff members are one of the core pillars of our resort to offer an unforgettable guest experience, and their attitude is intended to exceed the expectations of all our guests and provide them with a service as personalized as possible. We promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel. It has been a pleasure having you with us and we look forward to seeing you back soon. Please, receive our warmest regards from The Excellence Collection.
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Loo G wrote a review Yesterday
13 contributions
I would love to be leaving a glowing review on this hotel, but sadly I haven't even arrived yet. I booked it back in July and for over a week have been trying to speak to someone about changing the dates on my reservation. I have called, emailed, messaged on twitter and on instagram - no response. Finally I got through on the phone yesterday to say that the only way I can change my booking is to call the toll free number. The toll free number in the UK and mexico cuts you off after hanging on for 10 mins (I have done this over 20 times). I called back direct to the hotel to be told there is nothing they can do on the front desk. I am at the end of my tether as would love to be able to write a review of a wonderful holiday but at the moment I can't even get through to the hotel. Our friends we are travelling with have cancelled their booking today for 3 rooms for the very same reason. What a shame.
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Date of stay: October 2021
michael c wrote a review Yesterday
5 contributions6 helpful votes
This was our 4th overall stay with Excellence and second at Playa Mujeres. We had a great time as usual with tons of food, drinks and relaxation. We spent most of our time at the Excellence Beach with Marlon and Virgilio who were both great and new our names after day 1. Marlon even knew which chairs we preferred by the second day. We had great breakfast in Magna with Allan all but one morning. Dinners were great especially Fransisco and crew at the Italian Restaurant. Magna and the Magnaritas that you can't say no to were wonderful as well. Barcelona was another favorite of ours. Grill and Lobster house were good. Spice was good but service was a llttle slow for alacarte dining which seems normal. Carlita on the beach got us a water taxi to Isla Mujures which was really fun. We rode over with Wen and Pabbo maybe. We had two trips to the spa one was the Hyrdrotherapy which we had done every other trip. We got a late day appointment and a great help from the staff. We went back the following day for couples stress relief massage. They did an Excellent job the staff were all very helpful. Our only issue was the tipping was confusing on the print out. We combined the tip for them to split, they called our room to question us later so we did something wrong. My two complaints. Canned beer was impossible to find anywhere, Excellence Bar and the Beach Restaurant with the burgers and such. Even there they did not want to give us one, I finally had to be a little stern when you could clearly see them sitting in the cooler window. I hope going forward luke warm draft beer will not be the one and only choice when everything else is top notch. My other complaint was the gift shop, they were rude and would not give there clearly displayed but 2 get the 3rd free discount even when they talked about it. I would rather go out on the street and bargain than deal with them again.
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Review collected in partnership with this hotel
Date of stay: September 2021
Sleep Quality
1 Helpful vote
denich1981 wrote a review 14 Oct
Omaha, Nebraska1 contribution
Great experience. Please don’t go there and save it for us, we love it so much. You won’t like the great food and excellent service. You’ll be disappointed constantly by the attention of the staff, friendly greetings and out of the way service. You’ll be bored interacting with other guests and making friends to meet up with again and again. The scenery and grounds are so perfect they don’t look real, you’ll be very displeased. Please stay home, we will go there and suffer for you.
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Review collected in partnership with this hotel
Date of stay: October 2021
US$365 - US$772 (Based on Average Rates for a Standard Room)
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MexicoYucatan PeninsulaQuintana RooCosta MujeresPlaya Mujeres
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Frequently Asked Questions about Excellence Playa Mujeres
Which popular attractions are close to Excellence Playa Mujeres?
Nearby attractions include Capilla de Guadalupe (7.7 km), Playa Norte (5.9 km), and Zona Arqueologica El Meco (3.6 km).
What are some of the property amenities at Excellence Playa Mujeres?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Excellence Playa Mujeres?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Excellence Playa Mujeres?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Excellence Playa Mujeres?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Excellence Playa Mujeres?
Conveniently located restaurants include Pizza & a...More, Los Tacos de Humo, and Cenacolo Puerto Cancún.
Are there opportunities to exercise at Excellence Playa Mujeres?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Excellence Playa Mujeres have an airport shuttle?
Yes, Excellence Playa Mujeres offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Excellence Playa Mujeres?
Yes, dry cleaning and laundry service are offered to guests.
Does Excellence Playa Mujeres offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Excellence Playa Mujeres?
The staff speaks multiple languages, including English and Spanish.