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Prolongacion Bonampak, S/N Mz 1 Lt 10, SM 3, Playa Mujeres, Costa Mujeres 77400 Mexico
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What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
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Updated 04/03/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 04/03/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#4 of 16 hotels in Playa Mujeres
Location
Cleanliness
Service
Value
Luxury adults-only resort nestled among seven swimming pools on a powdery white sand beach, in a community that boasts a spectacular Greg Norman signature golf course. This jewel of Cancun sets a new standard of luxury for all-inclusives with finely tuned amenities such as one-of-a-kind accommodations including two-story rooftop terrace suites with a private Plunge pool, meticulous service, gourmet cuisine, an exquisite spa and the signature Excellence Club.
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Property amenities
Free parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Diving
Airport transportation
Valet parking
Wifi
Hot bath
Lazy river
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Heated pool
Private pool
Fitness / spa changing rooms
Fitness classes
Sauna
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Snack bar
Special diet menus
Wine / champagne
Swimup bar
Poolside bar
Game room
Snorkelling
Tennis court
Aerobics
Bicycle tours
Entertainment staff
Evening entertainment
Table tennis
Nightclub / DJ
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
Adults only
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Doorperson
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Bathrobes
Air conditioning
Private beach
Housekeeping
Private balcony
Minibar
Flatscreen TV
Room service
Safe
Seating area
VIP room facilities
Iron
Laptop safe
Wake-up service / alarm clock
iPod docking station
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Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Romantic
Quiet
Languages Spoken
English, Spanish
Hotel links
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24258Reviews3905Q+A100Room tips

Reviews
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862harrisk wrote a review Today
2 contributions4 helpful votes
I felt as if we were on an adult cruise on land. Many restaurant choices but the quality of the food was not worthy of the price or descriptions of what you were getting Having to leave the hotel 4 hours before our flight was certainly inconvenient
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Review collected in partnership with this hotel
Date of stay: October 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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jasond280 wrote a review Jul 2021
Valparaiso, Indiana169 contributions127 helpful votes
+1
Hotel's Favourite
Just finished a 5 night stay in a rooftop terrace with excellence club, building 8 Room: we loved it. The room was clean in great co condition. We didn’t use the roof top as much as we thought but it was a nice place to relax later in the afternoon. I’m not sure we would pay the extra again for the RTT but it was great to have. The bed was very comfy compared to other Mexican resorts Grounds and pools: absolutely gorgeous, clean and well manicured. Zero complaints. We didn’t spend a ton of time on the beach but there was some seaweed but nothing excessive. Food: I am by no means a foodie and can be picky sometimes but we loved the food. Flavor market was probably our favorite. The meat and cheese board was perfect. We had agave our last full night and it did not disappoint. I had chicken flautas and wife had fajitas. Both had great flavor. Other restaurants we hit up were, spice, magna, lobster house. For lunch we did pizza multiple times by the main pool and it was delicious. Las olas had great food and speedy service for a snack by the pool Drinks: we drank way too many! I drank a lot of mimosas and icebergs that were all tasty. Wife had a lot of mojitos. We had no issue with them not being strong enough. Spa: did the hydro therapy (kinda different but kinda fun) also had a 70 minute couples massage that was perfect. No complaints except maybe the price lol Service: by far the best we have ever had at an all inclusive. Drinks constantly being brought to us, rarely had to actually go to the bar. All very friendly and happy to help. Only real negatives: had to go to second choices for dinner a few times because we didn’t double check what nights they were closed. No biggie. Steaks at all inclusive always disappoint compared to us steak houses. Not a huge deal as I expected that going in. Just don’t get your hopes up. We have done all inclusive 5-6 times previously including sandals. In our opinion it blew sandals out of the water from top to bottom. We would definitely book again
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Date of stay: July 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
21 Helpful votes
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Response from The Excellence Collection, Other at Excellence Playa Mujeres
Responded 30 Jul 2021
Dear guest, First of all, we would like to thank you for your recent stay at Excellence Playa Mujeres and for taking the time to share this review with the TripAdvisor community. We are very pleased to read that we surpassed your expectations successfully since the beginning. As a luxurious all-inclusive resort, we take care of every single detail in order to deliver an unforgettable guest experience, as exceptional and unique as it can be. We pay attention to offer good food quality, keep our grounds and facilities immaculate and well maintained, deliver joy through our shows and entertainment activities, and provide you with excellent service in order to exceed your expectations. We will pass your kind words along to the entire team. We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. Please, receive our warmest regards from The Excellence Collection.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
cgc9550 wrote a review Yesterday
Atlanta, Georgia1 contribution1 helpful vote
We had an incredible time. We took this trip as a "relax\do nothing" resting vacation and we absolutley felt taken care of. Meals were all phenomenal, bars were great (little inconsistency in drink tastes, but nothing too upsetting) We chose the room with the terrasse and pool on the roof. It was absolutely incredible. It seemed to be a bit of the off season so the grounds were not packed....very easy to walk around and not see someone every second. ALL staff was helpful, and VERY friendly. The only complaint we had was there was no delignated smoking areas for smokers. If you choose to smoke, that's absolutely your right. However there were several times we left a show (open air theater) or moved locations at the pool/beach because someone was either smoking cigarettes or cigars. It was a bit much for us. But other than that, we had an incredible experience and we were looking to book another Excellence vacation before we even left the grounds to return home. Absolutely recommend.
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Review collected in partnership with this hotel
Date of stay: October 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Anna G wrote a review Yesterday
Sunrise, Florida47 contributions6 helpful votes
We just came back from Excellence Playa Mujeres. Our rate for this resort is the highest that you can possible rate. We love it since the first moment that we arrived. They welcomed us with cold wet towels and a glass of champagne. We booked a Junior Suite non EC with Pool View. I requested a room in a quiet buiding and the one assigned(7301) was perfect. At night, we coud hear the activities scheduled in front of the theater area , but at 11:00 pm, everything was quiet. The service was oustanding, no exception at all. They go above and beyond to make sure everything is ok. Food and drinks are delicious the room service is very good . We didnt have any negative comment about the resort. We sign up for salsa class with Eric. He is wonderful. The way that he explained and interacted with the couples that were learning how to dance salsa was incredible. My husband danced for 1st time . We even had a demostration at night on the Latin Show. f you go to EPM and want to learn how to dance, Eric is the perfect person. I highly recommend him. I want to mention the Expresso Martini prepared for Alex only at Toscana is to die for. People go there to have him making this drink. IEveryone called it Alex specialty. And really is. I can go on and on with all the great thing about this resort. I can't wait to go back soon. Best resort we've ever been at. !We highly recommend it. Without a doubt.
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Date of stay: October 2022
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Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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carlykube wrote a review Yesterday
Amsterdam, The Netherlands4 contributions1 helpful vote
I’m so glad that we chose EPM for my 30th birthday celebration destination! The BEAUTIFUL and relaxing pools, buildings, and rooms were exactly what we were looking for for our girls trip. The friendly staff and delicious food was the icing on top. Can’t wait to come back! The only negative was the lack of paper menus in the restaurants— you had to use the resort app on your phone to see all menus. Overall, it was an amazing place to stay though.
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Review collected in partnership with this hotel
Date of stay: September 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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410berry wrote a review Yesterday
Charlotte, North Carolina780 contributions118 helpful votes
We have debated as whether or not to do a review this year but how else is management to know? We have been very loyal guests to the Excellence brand since our first stay in 2007. With a total of 27 visits, 18 of which have been to EPM and we have enjoyed each and every visit. We did a split trip this time and stayed 4 nights at The Beloved followed by our stay at EPM. We arrived via golf cart with our usual excitement and anticipation of what we have come to expect as well as seeing so many of the staff we have come to know over the years. We were escorted upstairs to the Club lounge for check-in where we were so happy to see Fidencio behind the bar! During the check-in process, no “welcome home” or any recognition that we had ever been there was a bit of a letdown. We know it shows up on their screen as we have seen it. Also, having to show a screen shot of our ”Diamond Level” status for whatever that’s worth. We know the room is usually not ready until 3:00 and we were prepared already being in our swimsuits & coverups. We had friends that arrived a few days before so we were able to put our carryon stuff in their room. We enjoyed our arrival lunch of fish tacos at The Lobster House where we were warmly welcomed by Tonatiuh & Allen, two of the nicest servers you will meet. Right before 3 we were alerted that our room was ready so we went up to the EC Lounge to complete the process. We were given keys to the room and told that our luggage would be on its way. We noticed for the first time ever we had been assigned to building 9. No escort to the room, but we knew which building it was. Unfortunately, this is where our excitement for this visit ended. The room we were assigned (after 17 prior visits) had to be the worst room on property. The view from the balcony was of large, fully grown bushes. Not palm trees, but view blocking bushes. We could barely tell if the sun was out. Mosquitoes everywhere as an added bonus. After speaking to multiple people that should have had the authority to help with this, we were able to get an answer of a room switch the next day. We also asked to speak with the GM Roberto Diaz. Though we saw him multiple times walking through the lobby or Toscano he never stopped or made an attempt to speak with us. We didn’t stop him in order to be respectful of his time in case he was on his way to a meeting. We did ask 3 times to meet with him. It then became a joke-Where’s Senor Diaz? Luckily, the best employee they have was back at work the next day and was able to get the room sorted quickly and professionally. We did enjoy our first night dinner at Flavor Market with many of our favorite dishes. Afterwards, we met our friends at the Havana Bar to catch up. Found a new favorite after dinner liquor-D’Aristi Xtabentun. Do yourself a favor and ask for it! The next morning, we had our luggage picked up as we were being assigned to another room. This took until 4:00 in the afternoon. But again, we were prepared with what we needed to keep on us and thankfully had the use of our friends’ hospitality. We were given the keys to our new room and though it wasn’t an EC room we did have the EC privileges & access. When we walked in to a much brighter room, we also had a nice towel shaped birthday cake for our birthdays. We spent a wonderful day on the EC beach relaxing, reading, catching up with other guests we have come to know that return at the same time and enjoying a few cocktails. That night, as our normal routine for my birthday it was off to the Lobster House for dinner. They had a table waiting for us, nicely decorated with rose petals and came out later to bring a cake and sing Happy Birthday. We also enjoyed our dinners at Magna & Spice. The added bonus was seeing a few more employees we have come to know through the years. We understand that through the years that Excellence has made changes. Some in our opinion good, others not so good. What used to separate this resort from others was their dedication in offering an upscale, romantic environment for couples with best-in-class service. We have recommended this resort to over 20 couples looking to celebrate their honeymoon, anniversary or another life celebration. Now that the upscale romantic environment is gone, the required resort dress code is gone, no warm welcome or appreciation for brand loyalty as they cater to a different crowd and large groups that disrupt the vibe of the resort, they have become the same as all the other adult’s only resorts in Mexico. You can now put any brand on this resort and not know the difference. Overall, the location and grounds are beautiful. The food is good and if you had never been here before you will still be impressed. However, if you are used to the romantic, elegant vibe of dressing for dinner and being able to have a quiet conversation with your significant other over dinner you will be truly disappointed by the loud, unmannered large groups that have taken over. A previous GM of this resort once thanked us for continuing to return stating that he knew we could choose to go to anywhere on our vacation, but that we continue to choose EPM. We used to be so impressed that they were able to keep so many staff year after year. It showed us that they must be a great company to be a part of. Now there seems to be just a hand full of long-term employees and we are so happy to continue to see them but know they may be gone as they don’t seem to be as valued to the company as they once were. If they don’t value the employees, nor long term guests what has happened to their company goals they speak of on their web page? In chatting with other long time, repeat guests they are feeling the same thing. Will the resort continue to be full? Yes, of course. New guests coming in every day. Will all of us that have enjoyed this resort through the years continue to visit? Still to be decided.
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Date of stay: September 2022
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Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
3 Helpful votes
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orberaesther wrote a review Yesterday
Americus, Georgia8 contributions5 helpful votes
We love this place and the service is amazing, unfortunately the crowds has changed in the las 2 years. We requested to go to building 9 because is the most quiet, well I think the Exellence Playa Mujeres should go back to not accepting big groups, is difficult for us guests that are looking for COUPLES ONLY and want peace , and quality of services , to relax when there are groups screaming and intoxicated @ anytime everywhere.
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Review collected in partnership with this hotel
Date of stay: September 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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MikeCaroleG wrote a review 5 Oct
Montreal, Canada2 contributions5 helpful votes
We are 2 mid 60s couples that spent an incredible 10 day stay at the Excellence Club section. We had originally booked the Beloved resort next door. However, there was confusion as to the date of our reservation. We had our vouchers on hand, and the front desk Supervisor, David, did an amazing job finding us the Excellence, Club section to stay at. Our rooms were ocean view rooms with a small pool, bead and sofa on the 2nd floor. What a dream and what a view! David also arranged for us a special dinner at Le Bisou, as well as giving us 2 cabanas for a day. We had the pleasure of meeting a great server at El Mar, Brandon. Thank you David! Now, Excellence. In all our travels throughout the Caribbean, we have never been is such awe of a resort. The level of service, the delicious food, the impeccable gardens are second to none. We were truly spoiled and felt so special. While we had incredible service throughout our 10 day stay, there were a few persons that made us feel like a close knit family. - Martha, Abigail and our server Antonio at the Lobster House were exceptional, thank you! - Our concierges Andre and Daniella, again, we were treated like family, thank you, and thank you for your touching departure gifts! - Livma and Adrianna, front desk, thank you so much for all you did! - A special thanks to Nelson, the restaurants director for all the special touches you did for us, you were always one step ahead of us! - And the beach team, I’m sorry that I did not take down your names, but thank you for all your services, including the ‘come back soon’ art you did. This has been a vacation that will definitely, most likely impossible, hard to beat! Mike & Carole G
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Date of stay: September 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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clfigueroa18 wrote a review 5 Oct
NYC45 contributions38 helpful votes
I have stayed at various Excellence properties at least 3 times, so I wanted to try Playa Mujeres. While I feel this property was very similar to the one in Riviera Maya - same restaurants (even the name), same set up and layout of the property, same amenities and activities - I felt that the beach at this property was better than the one in Riviera Maya. The staff are always exceptionally friendly and go out of their way to greet you everyday, every time. The food is never disappointing but the quality has gone down a bit. I suspect inflation. Regardless, I brought 6 people and everyone had a blast. A few said they would return again. I know I always get my money's worth at the Excellence. They know how to make every day an Excellent day.
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Review collected in partnership with this hotel
Date of stay: September 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Heather H wrote a review 5 Oct
1 contribution
We had a wonderful 10 year anniversary at Excellence Playa Mujeres! A beautiful resort, relaxing, and very accommodating. Staff member Nacho was one of our favorites! He was very joyful to be around. We will definitely look to book another vacation with Excellence very soon!
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Date of stay: October 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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PRICE RANGE
US$427 - US$568 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
excellence playa mujeres hotel playa mujeres, excellence hotel playa mujeres, playa mujeres excellence hotel, excellence playa mujeres cancun
LOCATION
MexicoYucatan PeninsulaQuintana RooCosta MujeresPlaya Mujeres
NUMBER OF ROOMS
450
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Frequently Asked Questions about Excellence Playa Mujeres
Which popular attractions are close to Excellence Playa Mujeres?
Nearby attractions include Capilla de Guadalupe (7.7 km), Playa Norte (5.9 km), and Rafa Nadal Tennis Centre (3.2 km).
What are some of the property amenities at Excellence Playa Mujeres?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Excellence Playa Mujeres?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Excellence Playa Mujeres?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Excellence Playa Mujeres?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Excellence Playa Mujeres?
Conveniently located restaurants include Geisha Valentina, Capricci Pizza & Sfizi, and Los Tacos de Humo.
Are there opportunities to exercise at Excellence Playa Mujeres?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Excellence Playa Mujeres have airport transportation?
Yes, Excellence Playa Mujeres offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Excellence Playa Mujeres?
Yes, dry cleaning and laundry service are offered to guests.
Does Excellence Playa Mujeres offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Excellence Playa Mujeres?
The staff speaks multiple languages, including English and Spanish.