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Excellence Playa Mujeres

Manzana 1 Lt 10 Sm 03 Prolongación Bonampak S/N, Playa Mujeres, Costa Mujeres 77400 Mexico
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About

#3 of 6 all-inclusives in Playa Mujeres
Location
Cleanliness
Service
Value
Luxury adults-only resort nestled among seven swimming pools on a powdery white sand beach, in a community that boasts a spectacular Greg Norman signature golf course. This jewel of Cancun sets a new standard of luxury for all-inclusives with finely tuned amenities such as one-of-a-kind accommodations including two-story rooftop terrace suites with a private Plunge pool, meticulous service, gourmet cuisine, an exquisite spa and the signature Excellence Club.
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Property amenities
Free parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Diving
Airport transportation
Valet parking
Wifi
Hot bath
Lazy river
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Heated pool
Private pool
Fitness / spa changing rooms
Fitness classes
Sauna
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Snack bar
Special diet menus
Wine / champagne
Swimup bar
Poolside bar
Game room
Snorkelling
Tennis court
Aerobics
Bicycle tours
Entertainment staff
Evening entertainment
Table tennis
Nightclub / DJ
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
Adults only
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Doorperson
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Bathrobes
Air conditioning
Private beach
Housekeeping
Private balcony
Minibar
Flatscreen TV
Room service
Safe
Seating area
VIP room facilities
Iron
Laptop safe
Wake-up service / alarm clock
iPod docking station
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Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Luxury
Quiet
Languages Spoken
English, Spanish
26427Reviews4004Q+A100Room tips

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Caline S wrote a review Yesterday
1 contribution
This resort never disappoints!! Everything about the resort is fantastic - the hospitality, the food and drinks, the spa - and one of my personal favorites - the tennis clinic! Alfonso is such a great tennis pro! Even though I was only there long enough to do the group clinic, I felt like the attention he gives you is so personalized that you feel like you’re getting an individual lesson! He is great at being aware of what teaching style works best for each student. My tennis game improved immensely from just the 2 clinics I went to! We will definitely be going back to the resort again and I will definitely try to schedule a private lesson too!
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from The Excellence Collection, Guest Services / Front Office at Excellence Playa Mujeres
Responded yesterday
Dear guest, First of all, we would like to thank you for choosing Excellence Playa Mujeres as your vacation destination and for taking the time to share this review with other travelers. We are very glad to hear from you that we are able to exceed your expectations in all the areas, which are taken care of, and you enjoyed your stay with us mainly due to the outstanding service provided by Alfonso, to make you feel extra pampered. We will pass your kind words along to the team. We look forward to welcoming you back soon and have another opportunity to pamper you with our attentive service creating another unforgettable experience. Please, receive our warmest regards from The Excellence Collection.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Kaitlyn C wrote a review Jun 2023
Indianapolis, Indiana162 contributions102 helpful votes
Hotel's Favourite
This was our second trip to Excellence Playa Mujeres – once in 2018 for our Honeymoon & then again from 5/31–6/6 for our anniversary + group trip for a friend’s 40th. Resort + Room: It feels prestigious to go through the security gates & the employees know your name immediately. The cold towel + glass of champagne is a wonderful way to start a vacation. A few weeks before our trip, we decided to add on a night at the start of our stay. EPM didn’t have our room category so we chose the lowest Excellence Club room that was available (Pool view). Because we had the EC category for this first night, we were able to use the EC check in. Bruce helped us at the EC check-in, & was informative & helpful. He was able to secure us a fan for our room! Arrived around 1 pm; they took our bags & instructed us to use the resort. We packed pool clothes in carry ons; we did a quick change & headed for lunch. Our room was ready before our meal arrived. The bellman (Emilio – who was AWESOME) took us on a short tour & to our room. We were in building 8 (room 8151), & they could’ve said that room was an ocean view! Was a corner room & on the 2nd floor, so one flight of stairs. Was ample storage space, & room was immaculate! Safe was easy to operate; we have a smaller safe with another code we keep everything in & place inside the provided safe. The bathroom is still weird - be prepared to see it all when at this resort. I would recommend asking the bellman how to work the lights/fan/etc. if you’re not familiar. I also recommend bringing a battery-operated candle. If you turn the light on in that room overnight, it lights up the entire room. After organizing a bit, we decided to walk the property. Look at the map (in the app) & walk around! It will be helpful if you do decide to partake in an activity later in your vacation. The room is always set on 68 & cannot be lowered unless you call the concierge. I find 68 is cool enough! Also, if you leave the sliding door open, the AC will NOT run. Assume every single surface is slippery. Most of them are – shoes or not, just walk carefully! The rooms have Bluetooth speakers/alarm clocks (JBL brand). The pools were all nice temperatures. If you are wanting something quiet, I recommend the lazy river by buildings 3 & 4. Hop on a float there & never hear another person! There’s also a pool with hammocks in between the lazy river & the main pool. The shaded cabanas around the pools are first come first serve. The main pool is where most people hang out. There’s music & the swim up bar. There is also shade underneath the two restaurants, so if you want to be in the water but not in the sun, you can do that! There is one more pool (where they play pool volleyball) in front of Sol Bar. This is a nice pool, as well, & was never busy. The ocean was clear the entire time we were there. Our friends got in a few times & said it was cool one day & warm the next. There were also water activities the resort offers for free (kayaking, paddleboarding, etc.). You can also pay to jet-ski which looked scary one day due to the wind & rough waters. Pay attention to the weather if that’s something you want to do. Our 2nd room was on the top floor (two story rooftop terrace), & we preferred the first room because the stairs took up storage space. We also only got into the rooftop pool one time, & it was cold! The view was spectacular, but we just didn’t use the space like we thought. Food/Bars: I’m going to preface this portion with we are NOT picky when it comes to food. We managed to eat at 6 different dinner spots in 6 nights! Aroma: Aroma has coffee, gelato, & other dessert, but the most important thing for us is the sandwiches! We love having those in our room if we are hungry but don’t want to go to a restaurant or wait on room service. They also come in clutch on the way home from the airport. The banana dessert & the fruit tarte were our favorites! My husband is the coffee drinker said the coffee is “fine.” He drank espressos & cold coffees – nothing fancy, but I did see people with different types of drinks (lattes, cappuccinos, etc.). They do have some sweeteners, syrups, & creamers available. It opens at 7, but they did have coffee & pastries (as self-service) at the lobby bar if you wanted either of those before then. Magna: this is the fanciest restaurant & requires long pants for men. Because we arrived a day earlier than our friends & had EC privileges for one night, we chose to eat at Magna for dinner. It has such a romantic ambiance & the food was just fancy! The cauliflower soup is THAT good. Justin got the ribeye (Bruce told us to get there early if we wanted that, so we got there right at 6). I got the special which was steak & shrimp. It was just two pieces of shrimp which honestly, is perfect for me, but if you want more, order more! We both had a Magnarita, & it was spectacular! We got 2 desserts, including a macaron & a chocolate brownie. I would rate this dinner a 5 out of 5. We ate breakfast here the next day since we only had one day to do so! They have the most fun pastry cart I have ever seen! We shared an apple turnover – it was good but I do wish it would’ve been warm. I’m sure they would’ve warmed it up for me had I asked. Justin got a meat filled egg white omelet with a side of bacon. I got a fruit plate & eggs benedict, also with bacon. They will get you whatever you want or need! Service was great, again. Flavor Market: went to this restaurant on the first night our friends were there; they had a table for 6 but I didn’t see any tables bigger. I’m sure they could seat larger groups together but 6 was a great number for this resort, as each restaurant could accommodate easily. I remember the ham & cheese croquettes from our previous trip to EPM & another trip to EOB. We ordered just about everything on the menu. They bring out items as they are ready which is just a fun way to spend a dinner with friends. Our friends got the paella & said it was good! The ham & cheese croquettes were just as good as I remembered & I almost snuck over there a few other nights to get them again. At the end of the meal, they brought out a birthday dessert for our friend & sang happy birthday! I would rate this dinner 5/5. The Grill: This restaurant has a nice setting (but dark). I’ve heard people say the chairs are uncomfortable, but I didn’t experience that. Recommend the beef empanadas (with the green dipping sauce they bring) for an appetizer. 5 out of 6 of us got different steaks. Justin ordered the chicken skewer & another friend got the salmon. Everyone said their steaks were perfectly cooked & ate all of it! My steak (flank steak) had so much flavor & was perfectly cooked to medium rare. Justin’s chicken (I thought) was overcooked, but he said he liked it a lot & didn’t care at all. We ordered one of each dessert for after dinner, & that brownie was chef’s kiss! The peanut butter dessert was also amazing. Once again, they brought out a birthday dessert for our friend & sang to him, again! The dinner did take about 2 hours; now, I am assuming that’s because we were in a large group…but if you want to go to a show/entertainment, just keep that in mind! We enjoyed chatting with one another, so it wasn’t an issue. I would rate this dinner a 4 out of 5. Agave: This restaurant has indoor & "open air" seating. We got one of each of the appetizers, but you get chips & salsa with your meal. I was full before our food even came out! I got the Mahi Mahi & it was just okay. Our server (who was AMAZING!) even asked me as he took away my half-eaten meal if I wanted something else or if that wasn’t good enough for me. I couldn’t catch his name, but it started with a Y & one of the best servers we had all week. They brought another plated dessert for our friend’s birthday & sang…we didn’t order any desserts as a group though – too full! I would rate my meal a 3/5 but the entire dinner & service makes it a 4/5. Basmati: This was the first time we have done the Indian restaurant at any resort! We like a lot of food but have just never tried Indian. We decided to try this on our own this night since we were all meeting up for the nighttime entertainment. We told our waiter, Benjamin, we had never tried Indian food before, so he helped us order. I wanted samosas for an appetizer, but he ended up bringing 3-4 things for us. There was one made of cabbage which was like a little cabbage pancake! It was delightful. For our meal, we got chicken tikka masala, chicken kidha, & vindalo beef. The tikka misala was delicious but the other 2 were too spicy for me. I’m a wimp when it comes to spice, but Justin enjoyed them! I would rate this dinner a 4/5. Spice: we were not able to get a hibachi reservation; they open the reservations at the concierge on Sunday mornings for the entire week. We wanted to do hibachi for our friend’s birthday but couldn’t get in unless it was 9 pm. We decided to go there & enjoy the food, anyway! They seated us in a semi-private room which was great since we can be loud. We ordered one of each of the sushis for our appetizers. Cold & fresh –all you need from sushi IMO. We also had a few of the warm appetizers. They were good but not super memorable. I got the pad thai with chicken & shrimp & Justin got beef sashimi for an appetizer (he did not like it but likes his meat well done. I thought it was good), chicken teriyaki & the green curry chicken. The green curry chicken was so flavorful! I would rate this dinner a 4/5. The Kitchen Table (breakfast & lunch buffet): this place has a lot, but if you’re planning on staying longer than 5-6 days, I would try to alternate & not eat at this place more than 1 time a day. They have a lot of the lunch items on the buffet during breakfast-definitely allows for a lot of repetition. It is a quick meal which is nice. Fresh fruit & vegetables, a great little Mexican area (the chicken tostadas here were on of my favorite things I ate all week), & some chef stations. You can get a customized omelet in the mornings, customized pasta in the afternoon, & they have steak, chicken, sausage, & pineapple on a skewer they can cut off fresh for you. I did tip the person making the omelets, but not everyone does. Not expected, but if you want to, you can. We arrived right at 12 when it opened one day, & those skewers weren’t ready even by the time we left. Also, where they do the omelet station, you can have a burger or hotdog made for you! I didn’t know about the burgers until the last day. They were tasty! Don’t sleep on the cheesecake that’s there, too. Sports Bar: Unfortunately, we didn’t get to eat at the sports bar! I was sad about this because we had been eyeing the burgers on the menu (specialty ones only avail here). We planned on going after the Silent Party, so we headed over around 11:15. The app shows that the sports bar is open until 1 am (which is true) but apparently the kitchen closes around 11? We had eaten a “light” dinner hoping for the late-night burgers, so we headed back to the room to order room service. It was nearly 2 hours before we gave up on waiting for it and fell asleep. Las Olas (lunch): this restaurant is on the beach & has snack-y food. The steak quesadilla is the best there. They also rotate another type of food each day (Jerk, Mayan, Tacos, BBQ). I was sad that it closed early one day for a wedding, but the app didn’t say that. We were planning on having lunch there around 1 but it was shutting down. We had already had the buffet on that day, so didn’t want to go back. Las Olas (Lobster House breakfast while renovating): I wanted the Lobster House menu, so we went to Las Olas for breakfast one morning. The breakfast food is similar across the resort, so nothing spectacular here. Just a great view! Room Service: We did afternoon room service & late-night room service. The menus are pretty similar & I can’t comment on the difference between EC room service & non-EC. I absolutely loved the turkey club & fries – I think I ordered it 4 times throughout the week. We also got the fajitas & nachos a few times. Those are both typical room service foods. Our normal ordering protocol is to go back to the room & order room service in between the pre-show & entertainment for the night (usually around 8:45 because most evening shows start at 9). If you wait & try to order after the show, everyone is ordering at that time & it can take forever! You can request it at a certain time & BE SURE to ask them to leave it in the box. If you do not explicitly state that, they will not drop off your room service! Prelude: We didn’t use this bar too much except for during the silent party. It seems to get backed up quickly, so plan ahead! Drinks are fine. The ice cream machine is near this bar. GET THE VANILLA. Martini Bar: We loved stopping here before & after dinner. Cesar is famous at this bar, & that’s for good reason. He is fast & such a showman. He muddled some fruit in the bottom of our champagne glasses to help make our champagne a bit fancier & taste slightly different. He made a great apple martini for me one night & an espresso martini for my husband. Sol Bar: This was my favorite bar! The bartenders, Henry & Victor, are great! They make anything & everything & so friendly & fast. We mentioned wanting something without sugar & they whipped us up a fruity beverage in no time! We got pizza from Sol the first day & it was just okay. I decided to try it again one afternoon (meat lovers + pineapple) & it was way better that day! Swim Up Bar: We would typically get 1-2 drinks from this bar per day. They are pretty slow (I just think they need more people down there). No one was unfriendly but nothing like some of the other bars. Daytime Activities: We like to participate in as many of the activities as we can! To each their own on vacation. Bike ride with Kenya (I apologize if that’s not the correct spelling – her nametag was misplaced, so I’m just going off phonetically)-the ride can take anywhere between 30 & 60 minutes. The app says there is a max of 6 but we had 11 (depends on the number of bikes that are available). Just be sure to show up at the tennis courts early & you must have shoes with back straps on! Flip flops without backs won’t be sufficient. This is about a 3/10 on the exertion scale. It takes place every day at 9 - highly recommend you take advantage! We did this on day 3, but this was the first experience I had with bugs in the area. After this day, we had issues on the resort, too. Recommend heavy duty bug spray for the bike ride & for your trip in general! For Pickleball, they use some makeshift court edges on one of the tennis courts but have paddles & a ball for folks to use. One day, we went over to the tennis courts in the morning to use their equipment! It was HOT & partially in the sun, so be sure to wear sunscreen. No one was there & the equipment room was locked, so I used the Excellence App & chatted with someone. She sent a member of the E-Team over (Alejandro) & we were playing tennis within 8 minutes of sending the chat in the app. We also took part in archery which was fun, too! Kenya did a great job leading the large number of people through a tournament. I took advantage of the ceramics cart that is in between buildings 7 & 8. I chose an iguana ($13). It took me about 20 minutes to paint it & then you leave it there for it to be fired. The cart is there every day (except Sundays) starting at 10 am. Because I painted mine on a Saturday, I couldn’t pick it up until Monday, so plan accordingly. They added some awesome detail to mine & made it look nearly professional, which I appreciated since I am NOT an artist. Aquafitness is each day around 12. I saw numerous different ETeam members leading it, but it was Super Mario on the day I did. We had about 7 participants, & it’s a fun way to just get some movement in. It is about a 2/10 on the exertion scale. The music is fun, & people walk by & cheer you on! This took about 30 minutes. Wear a suit that won’t come off if you move “quickly” in the water. Our friends played water volleyball one day. They had 6 or 7 on each side, I think! Kenya led this as well. Each day at 2, they have water casino in the main pool. I kind of played one day, but it was at the tail end, & the folks playing wouldn’t pay attention. When it was busy, they brought out a second floating poker table. Every day at 3, there was a cocktail/food demonstration at Sol Bar. We watched 3 or 4 of these. If you’ve seen one, you’ve seen them all, so I recommend looking at the app to see which day has the drink/food you want to sample since they give them out at the end! This lasts around 15-20 minutes. One of my favorite things to do was to play Texas Hold’Em at Sol Bar with Alejandro. First, he used to be a dealer at a local casino, so he totally knows what he is doing. Second, he will hold money for people who want to bet. I did not, so I just played with the rest of the crew but 2 or 3 of the players decided to all throw in $20 each. Alejandro was our favorite E-Team member. He was always respectful, fun, & on the move! Evening Activities/Entertainment: They do have some sort of activity or entertainment each night in Prelude Plaza. There were some live cover bands, a casino night, & an electric violinist! We sat in the theater for 1 of the shows (Michael Jackson), & it was so cheesy & wonderful. But – the real thrill is the SILENT PARTY. This is held on Sundays & Tuesdays (as of June 2023) & if you’re going to EPM, be sure to stay at least one of those nights. They hand out headsets with 3 different stations, & you can change your own at anytime. Each station has its own color, so you know who else is listening to what you are listening to. It runs for about 2 hours, & is the absolute most fun thing that this resort does. Prepare to sweat! Oh, & this is done under blacklight, so wear white/light clothing or bring glow bracelets, etc. Makes for a fun little extra at this party! We saw pieces & parts of other shows – they are exactly what you would think. Expect to be entertained for 30-45 minutes, & they always started on time (while we were there). Miile Spa: Each day, spa representatives walk around asking if you want to book an appointment. They are always in navy blue shirts. I stopped to ask what specials they were running, & she said we could do the 50-minute couples Swedish massage for 20% off which was $306. I decided that was a good enough deal, so we booked for the next morning! They did try to push us to the 75 minute one (which also came with Hydrotherapy) but this was toward the end of our trip, so I didn’t want to spend 2 hours at the spa. The spa is in the center of the lazy river & covered with a lot of greenery. I heard it was renovated recently (in the previous 6 months), & it looks it! We were taken upstairs to change into our robes (you can use a locker inside the locker room & take the key with you to keep your belongings safe). Justin & I both chose to keep our undergarments on, but you can choose otherwise. Deysi & Anna were our massage therapists, & we both thoroughly enjoyed the massage. I did have to ask Deysi to go a bit lighter at one point, & I’m glad I did because I was SO SORE the next day! Once you change back into your clothing, there’s an opportunity to leave a tip in an envelope with the therapist’s name at the front desk. I appreciate this opportunity since you can’t take the cash with you into the room unless you keep it in your robe. We asked to charge the CC on file which was then charged when we checked out. Gym: we went to the gym each day. It has lots of cardio equipment, free weights, & machines. There’s also a side room where they hold some fitness classes, or you can do your own thing. The gym was busy in the mornings but after 11 or so, there was hardly anyone in there.
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Date of stay: June 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from The Excellence Collection, Guest Services / Front Office at Excellence Playa Mujeres
Responded 27 Jun 2023
Dear guest, First and foremost, we would like to thank you for choosing Excellence Playa Mujeres to celebrate your anniversary and for taking the time to share this review with other travelers. Thank you for adding very generous remarks of the positive sides of your vacation with us and mentioning the services that made your stay more comfortable. We really appreciate your detailed feedback. It means so much when it comes from our returning guests. At Excellence Playa Mujeres, we strive to make every stay, as close to perfection as possible and we will continue working hard in this direction, in order to have happy clients with kind words for our work. We appreciate all your comments that will certainly encourage other readers to stay with us. We look forward to welcoming you back in a heartbeat. Please, receive our warmest regards from The Excellence Collection.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Michael S wrote a review Yesterday
2 contributions
When you come to an all inclusive resort, you expect the tennis pro to be reasonably experienced but nothing exceptional. As if this resort needed any extra accolades, Alfonso the head tennis pro is truly phenomenal as a coach. I should know, my entire life revolved around tennis culminating in 4 years of Division 1 tennis followed by some experience as a coach myself. My wife and I went with our friends, one of whom was my college teammate back in the day. Alfonso immediately recognized subtle issues and helped tweak improvements for us both despite our level of experience as players ourselves. Yet he was also able to make it fun for everyone else there despite our range in level and was able to help each person with at least one targeted key improvement. His ability to immediately recognize what needed improving was frankly quite impressive. This resort is very lucky to have such talent. Of course he is also USPTA certified amongst the other important accolades but I cannot stress how much fun and helpful his coaching was. 10/10 recommend to anyone interested in tennis despite any level of experience you may have. Will be back and hopefully see Alfonso again!
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from The Excellence Collection, Guest Services / Front Office at Excellence Playa Mujeres
Responded yesterday
Dear guest, First and foremost, we would like to thank you for your recent stay at Excellence Playa Mujeres and for taking the time to share this review with the TripAdvisor readers. We are delighted to read from you that we were able to meet your expectations from the beginning of your getaway due to the tennis lessons provided by Alfonso. The staff members are one of the core pillars of our resort to offer an unforgettable guest experience and their attitude is intended to exceed the expectations of all our guests. We look forward to welcoming you back again and have another opportunity to pamper you with our attentive service creating another unforgettable experience. Please, receive our warmest regards from The Excellence Collection.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Steve C wrote a review Yesterday
1 contribution
I just finished a 6 night stay, solo, in a Junior Swim Up Suite in building 5. This part of the resort is relatively quiet since it is right next to the spa. However, you will be able to hear the evening entertainment going on at the theater, so don't expect silence until the evening shows are done. I spent most days hanging out by the main pool. As numerous other reviews have noted, getting loungers can be a challenge unless you are early. Although I was staying as a single, I was part of a much larger group and we basically used one or two as home base for the party and then stayed nearby in the pool to help hold it. The one rainy day, the number of activities was much more limited. It was surprising that the sports bar space was technically "closed," so there was no staff, the lights and TVs were off and the air handler was off too. It was open in that it was showing a Premier League game on the big screen. Between the small group of us present that were interested in using the space for cards, mah jongg, and watching sports, we managed to get the lights on and ended up propping the door open to get some airflow. The martini bar by the staircase from the front lobby was close enough that we got our refreshments from there until it officially opened at 1630. Based on my conversation with the concierge, if no one had requested for the Premier League game, the space would have not been available to use. It may be useful to request a game be put on if you have a potential rain day so that the space is usable. Most of the tables around the resort are too small to comfortably play games on, and the ones here are some of the few that are at least card table size that aren't in a restaurant. The restaurants were generally good. My favorite meal was definitely at Chez Isabelle, although if you didn't pack properly for its more restrictive dress code, then Basmati was my next favorite. Almost every breakfast I had was at Lobster House. In general, food service can run on the slower side. However, if I was time constrained and let the server know, I have gotten extremely fast table service as well. Finally, the most pleasant surprise of my trip was with the daily tennis clinics that run from 0900-0945. Alfonso did an excellent job of making the clinic enjoyable for a wide range of skill levels. It was particularly impressive how quickly and effectively he was teaching beginners while keeping the class moving for the rest of us. We generally ran a bit long on the clinic, which I interpreted as all of us having a good time. Attendance varied from as few as 6 to as many as 10 during my stay. If you have your own equipment, I highly recommend that you bring it rather than what is on site. Obviously all the racquets could stand to be restrung. However, some frames are actually misshapen and asymmetrical. The balls available from the concierge were flat, and they should consider consider keeping pressureless balls behind the desk instead.
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Date of stay: February 2024Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from The Excellence Collection, Guest Services / Front Office at Excellence Playa Mujeres
Responded yesterday
Dear guest, First of all, we would like to thank you for choosing Excellence Playa Mujeres to vacation and for taking the time to share your feedback with the TripAdvisor community. At Excellence Playa Mujeres, we are passionate about paying attention to detail since our main goal is to provide unparalleled customer service and luxury to our guests. In addition, we are very glad to read that you enjoyed our restaurants and which one was your favorite. We are delighted to read from you that we were able to meet your expectations due to the tennis lessons provided by Alfonso. The staff members are one of the core pillars of our resort to offer an unforgettable guest experience and their attitude is intended to exceed the expectations of all our guests. We assure you that we will continue working hard in this direction to have more guests satisfied with the outstanding service our guests expect from us. We look forward to welcoming you back again and have another opportunity to pamper you with our attentive service creating another unforgettable experience. Please, receive our warmest regards from The Excellence Collection.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Steve S wrote a review Yesterday
Chicago, Illinois1 contribution
I was at the resort in January with a group of 10 friends and had the best time from start to finish. The prearranged pick-up from the airport was efficient, on-time, and very nice vehicles. The check-in process was a breeze and being offered a glass of champagne right away was a nice touch! All of the rooms are so nice and spacious! It's definitely worth it to splurge on the rooms with the balcony and plunge pools. As a picky eater, I was slightly worried about food but I was easily able to find something delicious to eat at every restaurant. Also, as a group of 10, we were worried about being able to eat together, but every night the staff was more than happy to get us seated either all together or in two groups right next to each other. As a group that travels frequently in large numbers, this was one of the best experiences we've had in terms of a resort being so accommodating. Every single staff member I encountered added to the overall experience! A few times I got turned around trying to find my room and there was always someone around to help guide me in the right direction. Rubi, one of the servers at the pool, was fantastic with drinks! My favorite part is that whenever I wanted to try something new, she had just the right suggestion (get the Banana Mama!). Rubi was also on top of her game bringing us bottles of water throughout the day without us even asking :) The entertainment staff around the resort was wonderful too. Salvador kept everyone happily entertained - whether it was with his dance moves during music trivia at the pool or his excellent skills as a pool blackjack dealer! By the end of our week, it felt like Salvador was part of our friend group instead of an employee. Going down to the pool each day and seeing Salvador having so much fun doing his job was a highlight of the trip. The saxophone player was also a highlight! I would definitely recommend a visit to this resort as we'll almost certainly be back!
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Date of stay: January 2024
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Location
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Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from The Excellence Collection, Guest Services / Front Office at Excellence Playa Mujeres
Responded yesterday
Dear guest, First and foremost, we would like to thank you for choosing Excellence Playa Mujeres as host of your holiday destination and for taking the time to share this review with the TripAdvisor community. We are very glad to hear from you that we are able to exceed your expectations in all aspects, which are carefully taken care of, and you enjoyed your stay with us thank you to the outstanding service provided by our lovely colleagues, who went above and beyond to make you feel pampered since their attitude is intended to exceed the expectations of all our guests and provide them with a memorable guest experience. It is also lovely to know how memorable was your getaway due to the good food quality you encountered at any restaurant you attended, and amusing entertainment provided. We will pass your kind words along to the entire team. We look forward to welcoming you back again and have another opportunity to pamper you with our attentive service creating another unforgettable experience. Please, receive our warmest regards from The Excellence Collection.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Fred572 wrote a review Yesterday
Aberdeen, United Kingdom192 contributions77 helpful votes
+1
Just back from another fabulous 2 weeks at EPM ( our 8th visit to an Excellence hotel ) and i can report that it is better than ever and that you can definitely ignore the odd negative review ! This is the first time we have booked direct with the hotel and the complimentary transfers were excellent. Check in was thankfully smooth and quick ( after a very long flight ) and we were quickly settled in our room ( standard room on second floor - which we prefer, and we have never felt the need to upgrade to Excellence Club ) Yes - the rooms are now slightly dated with various bits requiring upgrade - such as the jacuzzi bath, but overall still very comfortable and kept spotlessly clean by the amazing staff - and , speaking of staff, they are the special ingredient which made the holiday perfect. At the pool we had amazing service from Trainee Lucy, and from Rubi. It was good to be recognised and greeted by Emiliano Alexandro went the extra mile in Spice making my wife the perfect Horchata rice drink. It was so nice to have Adrianna ( senior concierge ) and Jacqueline ( customer service manager ) touch base with us on several occasions to check that everything was going well - and arrange special touches like rose petals on our table Jocelyn ( Building 7 concierge ) was also very helpful. We ate in every restaurant ( apart from the Sports Bar ) and never had any difficulty getting in, and only had one , less than perfect meal, and that was a poor choice of steak in the Grill. We really appreciate quality food in not too large portions so every dinner was excellent I suppose our favourites were Basmati, Agave and Chez Isabelle, but the speed of service was never slow in any of the restaurants - and yes, we are now used to looking at the menus on the app ! It's a pity that Aroma is undergoing a revamp as I loved the ice cream there - we'll just have to come back when it's finished A few things to remember - pack your own straws in you wish, or insulated cups ( as a lot did ), if you wish noise then go to the "lively" end of the pool, otherwise enjoy the peace and quiet like us, and yes, if you wish a particular area for your sun bed then go down before breakfast and spend some time there So, all in all, another wonderful holiday here ( and we are already booked for later this year ! )
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Date of stay: January 2024
Value
Location
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Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from The Excellence Collection, Guest Services / Front Office at Excellence Playa Mujeres
Responded yesterday
Dear guest, First and foremost, we would like to thank you for choosing Excellence Playa Mujeres as host of your holiday destination once again and for taking the time to share this review with the TripAdvisor community. We are delighted to know that our colleagues and amenities were able to make your stay a relaxing and memorable experience due to the excellent service provided. They are very passionate about their job and they do all their best. It is also lovely to read that the food you encountered at any restaurant was great. As a luxurious all-inclusive resort, we personalize our service and cuisine to suit the different tastes and preferences of all our guests. We promise to congratulate the staff, especially those you named on your behalf for their contribution to your wonderful experience whilst in our property. We appreciate all your comments that will certainly encourage other readers to stay with us and we look forward to seeing you back soon. Please, receive our warmest regards from The Excellence Collection.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Jana R wrote a review 20 Feb
1 contribution
+1
This was our first All inclusive resort! The experience was amazing! The food, entertainment and hospitality was impeccable! We had a great time every evening with great shows! Pool side service was on point! Linda always made sure our pizza was fresh! Salvador was full of energy by the pool! He was so sweet to make my husband and I plus our 3 daughters bracelets !
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Date of stay: February 2024
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Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from The Excellence Collection, Guest Services / Front Office at Excellence Playa Mujeres
Responded 2 days ago
Dear guest, First and foremost, we would like to thank you for choosing Excellence Playa Mujeres as host of your holiday destination for the first time and for taking the time to share this review with the TripAdvisor community. It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience, as exceptional and unique as it can be. Thank you for letting us know how memorable and special was your stay, due to our hotel facilities, the food & drinks quality encountered, amusing entertainment, and the outstanding service provided by our colleagues. We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. Please, receive our warmest regards from The Excellence Collection.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Patrick Flores wrote a review 20 Feb
Los Angeles, California1 contribution
The Excellence is always a great experience. This year, Fredi, Luis, and Enrique made every breakfast at the Kitchen Table the most enjoyable meal of the day. They greeted us with a smile and a "welcome home" every morning. For our last breakfast, Fredi and his crew arranged a special table for us by the window. It was beautifully decorated with fresh flowers. Fredi also helped arrange a special meal and dessert with Chef Masiel for our last breakfast, Chicken Mole Enchiladas. They were Excellent!! Great job, guys. See you next year!!
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Date of stay: April 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from The Excellence Collection, Guest Services / Front Office at Excellence Playa Mujeres
Responded 2 days ago
Dear guest, First and foremost, we would like to thank you for choosing Excellence Playa Mujeres as host of your holiday destination once again and for taking the time to share this review with the TripAdvisor community. We are very delighted to read that we were able to exceed your expectations in all areas we pay attention to, and above all our attentive staff who made your stay more comfortable. The staff members are one of the core pillars of our resort to offer an unforgettable guest experience, and their attitude is intended to exceed the expectations of all our guests and provide them with a service as personalized as possible. We promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel. We look forward to welcoming you back soon to your home away from home. Please, receive our warmest regards from The Excellence Collection.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Ashley V wrote a review 19 Feb
Houston, Texas1 contribution
As someone who travels to Cancun quite often to celebrate special occasions with my husband…I have to say the EXCELLENCE Playa Mujeres was an EXCELLENT DISAPPOINTMENT. I am honestly unsure as to how there are SO many five star reviews. The car service was quick and professional, cars were nice and clean. Upon arrival to the hotel, the check in process was ridiculously long and complicated, sit down here, go here, then go there, and there, only finally to be told our room wasn’t ready, so we were encouraged to go eat while we waited. We went to eat, and were again extremely disappointed. They had one restaurant open at the time, we were the only ones there upon arrival, and it took over an hour to get our food. Meanwhile, other couples were sat after us AND received their food well before us which was extremely frustrating. The service there was not good, all the employees at the restaurant seemed uninterested, the food was awful, particularly the le caprese which is very hard to ruin but they did it. Once we finished, we went back to the check in desk only to have to go through the whole process again. Once they determined we had a room, the poor bell hop had to carry a full cart of luggage filled with other people’s luggage and trying to giving us a tour of the property as he walked us to our room and struggling to push a cart full of luggage that was not even ours. We were celebrating my husband’s birthday which I mentioned many many times when booking, again upon arrival, and continued to mention at dinners and nothing special was done to make that special, unlike our previous stays in other local resorts. Food & drinks at this resort was another MAJOR disappointment. Every single restaurant tasted very cheap and/or premade and warmed up. The aroma coffee house, had cookies I couldn’t even bite into, cakes and tarts that were extremely deceiving to the eye. It looked absolutely amazing and tasted awful. The only dining experience and really only “good experience” at the hotel was the Habachi dinner which was booked solid when we arrived for all the nights of our stay but we kept calling everyday to check cancellations and was able to grab a reservation. The chef we had was amazing, extremely lively, and FUN! However, again his serving staff that was serving us the food while he “performed” were rude. The plates were broken, and my drinking glass was chipped. The “activities” and nightly entertainment was not impressive, honestly it was a joke. Every night seemed the same with a different spin. The maid service was also excessive. It seemed they were knocking on our door all day, starting early in the morning every morning, and when we would tell them we didn’t want it cleaned or not now, they would try again 30 minutes later. The next day we put the do not disturb sign on our door and were woken up again early in the morning for them to clean. In the evening it was the same with their “turn down” service. My husband and I were getting ready in and out of the shower and they just knock and come in. I felt like I had zero privacy. It was too much. I will say when it was time for us to check out, they had our car ready for us ON TIME, they asked if we wanted help brining our bags an hour before we left which was nice. We did ask for assistance, and they showed up on time, they took our bags, and met us at the front. We also did a hydro therapy “experience” in the spa which was nice, the staff was great, the best I experienced in the hotel. We also tried to get a massage when we arrived to the hotel and we were also told they were booked the whole time we were there, however, the second they had an opening they contacted us to see if we wanted the spot which I appreciated them calling us back. All in all, this hotel was NOT worth the price tag especially when there are cheaper options that we have had first hand experiences that were beyond better in ALL aspects, food, service, entertainment, etc. I will NOT be coming back here or to any of their sister resorts in the future and I wouldn’t recommend it.
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Date of stay: February 2024
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Location
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Trip type: Travelled as a couple
Room Tip: This hotel is about 30 minutes away from the hotel zone. So if you’re interested in leaving the...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Richard C wrote a review 19 Feb
Barrie, Canada3 contributions1 helpful vote
Our stay at playa mujeres, my wife and I just returned from 16 days at this resort and had wonderful time.all the staff couldn't do enough for us, especially zilma the food and beverage supervisor, without her are trip would not be as fantastic as it was we also. Would to thank all the staff at the lobster house, ESPECIALY Miguel (aka) Mikey and Antonio. Also thank to JohnY & LORAIN PLUS ALEX MADE THE INTERTAINMENT GREAT.WE ARE DEFINITELY COMING BACK, ALSO HEDI AND LAURA AND ROOMSERVICE WAS GREAT RICK & SHARON CAMPISANO
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Date of stay: February 2024
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Location
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Trip type: Travelled as a couple
Room Tip: Just go in have fun
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from The Excellence Collection, Guest Services / Front Office at Excellence Playa Mujeres
Responded 2 days ago
Dear guest, First and foremost, we would like to thank you for choosing Excellence Playa Mujeres as your holiday destination and for taking the time to share your feedback with the TripAdvisor readers. We are very delighted to read that you enjoyed every moment throughout your stay with us and we were able to surpass your expectations in all areas. We are passionate about paying attention to detail since our main goal is to provide unparalleled customer service and luxury to our guests along with delicious food and drinks experiences. We assure you that we will continue working hard in this direction to have more guests satisfied with the outstanding service our guests expect from us. It has been a pleasure hosting you and we look forward to seeing you back soon. Please, receive our warmest regards from The Excellence Collection.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
€469 - €724 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
excellence playa mujeres hotel playa mujeres, excellence hotel playa mujeres, playa mujeres excellence hotel, excellence playa mujeres cancun
LOCATION
MexicoYucatan PeninsulaQuintana RooCosta MujeresPlaya Mujeres
NUMBER OF ROOMS
450
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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EXCELLENCE PLAYA MUJERES - UPDATED 2024 All-inclusive Resort Reviews & Price Comparison (Mexico) - Tripadvisor

Frequently Asked Questions about Excellence Playa Mujeres
Which popular attractions are close to Excellence Playa Mujeres?
Nearby attractions include Rafa Nadal Tennis Centre (3.2 km), Capilla de Guadalupe (7.7 km), and Paradise Luxury Yachts (7.5 km).
What are some of the property amenities at Excellence Playa Mujeres?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Excellence Playa Mujeres?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Excellence Playa Mujeres?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Excellence Playa Mujeres?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Excellence Playa Mujeres?
Conveniently located restaurants include Il Pomodorino , Ocean's Isla, and Cenacolo Puerto Cancún.
Are there opportunities to exercise at Excellence Playa Mujeres?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Excellence Playa Mujeres have airport transportation?
Yes, Excellence Playa Mujeres offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Excellence Playa Mujeres?
Yes, dry cleaning and laundry service are offered to guests.
Does Excellence Playa Mujeres offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Excellence Playa Mujeres?
The staff speaks multiple languages, including English and Spanish.