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Prolongacion Bonampak, S/N Mz 1 Lt 10, SM 3, Playa Mujeres, Costa Mujeres 77400 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
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Free cancellation until 30/08/21
Excellence Resorts
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Free cancellation until 31/08/21
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Free cancellation until 30/08/21
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Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
Payments made by partners impact the order of prices displayed. Room types may vary.
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What is Travellers’ Choice Best of the Best?
This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travellers and are ranked in the top 1% of properties worldwide.
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Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
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Updated 07/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 07/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.


#1 of 15 hotels in Playa Mujeres
2021 Travellers' Choice Best of the Best
Luxury adults-only resort nestled among seven swimming pools on a powdery white sand beach, in a community that boasts a spectacular Greg Norman signature golf course. This jewel of Cancun sets a new standard of luxury for all-inclusives with finely tuned amenities such as one-of-a-kind accommodations including two-story rooftop terrace suites with a private Plunge pool, meticulous service, gourmet cuisine, an exquisite spa and the signature Excellence Club.
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Property amenities
Free parking
Free internet
Fitness Centre with Gym / Workout Room
Free breakfast
Airport transportation
Valet parking
Hot bath
Lazy river
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Heated pool
Private pool
Fitness / spa changing rooms
Fitness classes
Bar / lounge
Coffee shop
Breakfast available
Breakfast buffet
Breakfast in the room
Snack bar
Special diet menus
Wine / champagne
Swimup bar
Poolside bar
Game room
Tennis court
Bicycle tours
Entertainment staff
Evening entertainment
Table tennis
Nightclub / DJ
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Steam room
Adults only
Rooftop terrace
24-hour security
Baggage storage
Currency exchange
Gift shop
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Butler service
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Air conditioning
Private beach
Private balcony
Flatscreen TV
Room service
Seating area
VIP room facilities
Laptop safe
Wake-up service / alarm clock
iPod docking station
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Room types
Ocean view
Non-smoking rooms
Good to know
Great View
Languages Spoken
English, Spanish
21133Reviews3722Q+A100Room tips
Traveller rating
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Popular mentions
goofeegirl99 wrote a review Yesterday
18 contributions
This was our first trip to Cancun and our first stay at an Excellence Resort. We’ve stayed at another popular all inclusive chain, and we both completely agree that Excellence Playa Mujeres blew the other chain out of the water. Everything from the room, the food, to most especially the staff was leaps and bounds more than we expected. We stayed in an EC RTT room and LOVED it. We spent every afternoon in the plunge pool and lying on the day bed before getting ready for dinner. The food everywhere was wonderful! Breakfast at the Lobster House with that view was the best way to start our day. The beach had a bit more seaweed than I cared for so we didn’t spend much time there, but the pools were all fantastic. We loved that the main pool had the option to go to the more loud/party side or the quieter side. And we enjoyed the super serenity of the pool back by the spa. We tried many restaurants for dinner, but Magna was our favorite as far as food goes. For experience, Flavor Market wins that one. Carlos took SUCH good care of us there, as I asked him to choose our dishes, and he definitely did NOT disappoint. That was the most memorable dining experience by far and i HIGHLY recommend letting go and allowing your server to bring you whatever dishes they want. While everything was essentially perfect, the staff is by far the best part of this resort. Many people stood out to us throughout the week for various reasons, but of them all, Luis at Lobster House is our favorite. He knew us by name by the second day, greeted us by name every time he saw us, no matter where that was, and made sure to take amazing care of us at breakfast every day. He has such a pleasant personality and is just a wonderful man. The staff truly can not do enough for their guests, and my favorite thing is that, while tipping is allowed here, I did not encounter one single employee who gave off the vibe of expecting a tip. We chose to tip extra for service, more for exceptional service, and every single person was extremely grateful for it. There were a couple occasions where I didn’t get to tip (the servers around the pool move FAST, lol!) and I didn’t see any change in quality or frequency of service when there wasn’t a tip involved. I just made sure to make up for it during the next round, lol. The bottom line is, this was by far our favorite all inclusive resort we’ve been to, and we will be making return trips for years to come.
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Review collected in partnership with this hotel
Date of stay: July 2021
Sleep Quality
BeachesandShots wrote a review Jun 2021
Memphis, Tennessee24 contributions51 helpful votes
Hotel's Favourite
We returned from our 9th trip to Excellence Playa Mujeres in March. It was amazing! We were greeted by Carolina who upgraded us to Excellence Club since we have diamond status and it changed our whole trip! The reason we choose this resort over all others is the service, and little things like that, are incredible. Marlon and Floricel on the beach took great care of us. We had excellent dinners at Spice, Magma and Chez. I recommend the sushi at spice to anyone who hasn’t tried it yet. Hugo brought a random assortment of sushi to try and we downed lots of saki. The room was great. Nelson checked on us daily. We were in building 7 and it was nice to be so close to everything. Everything was so perfect, so perfect, that we are returning this Sunday for our longest trip. We were hoping to book an excellence club room this time but none were available. We are hoping they upgrade us again since we are diamond status. If you are planning a trip, I recommend booking as early as you can since the hotel seems extremely popular.
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Date of stay: March 2021Trip type: Travelled as a couple
Room Tip: Book early.
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3 Helpful votes
Response from The Excellence Collection, Other at Excellence Playa Mujeres
Responded 3 weeks ago
Dear guest, First of all, we would like to thank you for choosing Excellence Playa Mujeres as your vacation destination and for taking the time to share your feedback with the TripAdvisor readers. We are glad to read that our staff made sure that everything was absolutely taken care of and every request was delivered going out of their way. Their attitude is intended to exceed our guests’ highest expectations and provide them a service as personalized as possible. We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. Please, receive our warmest regards from The Excellence Collection.
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KatieS wrote a review Yesterday
Atlanga, United States2 contributions
There are truly not enough lines to document all the amazing aspects of this vacation. The atmosphere, the view, the food, the drinks, the staff who treat you like royalty, the shows (Michael Jackson show and fire show), the silent disco (so fun!), private dinner on the beach for our anniversary, and the most amazing spa experience you can imagine e… I could go on and on. It was a truly unforgettable experience. This place is a little piece of heaven on earth. Special mentions to the following staff: -Julio our EC beach concierge who helped us find the perfect spot to relax every day and made us special treats our last day -Angelica who served us the most delicious beverages beach side -Jorge the bartender at EC lounge who created the most incredible cocktails exactly to our liking -Kevin (trainee) our poolside concierge at the building 7 EC pool who made us a special treat for our anniversary -Martha-the pool staff who made sure we had our favorite frozen cocktail -Mile spa experts Karla, Ingrid, Leo, Adrian, Floris, and Alba who supported our relaxation with unbelievable massages, hydrotherapy, and treatments -Nancy who always found us the perfect tables at Magna restaurant -Nelson- the food and wine manager who stopped by to check on our experience at restaurants -Gary who gave us a tour of other types of rooms we can try next time -Andrea the manager who took extra care and made sure our stay was perfect after a mixup at check-in. She went above and beyond giving us the most incredible experience! You’re missing out if you don’t make it here!
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Date of stay: July 2021Trip type: Travelled as a couple
Sarah K wrote a review Yesterday
3 contributions
This is our second time here at the Excellence and we will be booking again! We have recently been to the Bahamas and Turks and Caicos staying at popular all-inclusive resorts there. They do not even compare! The food and service here is remarkable. They treat you like royalty, remembering your name and even your preferences. The staff is always cleaning or serving. This is not what I have ever experienced at a Sandals. We love Armando! He was the best mixologist, fastest bartender I have ever witnessed. Abraham hosted our wine tasting and was wonderful, very knowledgeable. He even went out of his way to greet us at every dinner to open up our bottle of wine personally. Dinner at Toscana was amazing! Delicious food and the server Roger was very professional and efficient. There was plenty to do and see. Hotel extremely clean! I highly recommend this resort over many.
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Date of stay: July 2021Trip type: Travelled as a couple
Nicole G wrote a review Yesterday
1 contribution
My husband and I went to Excellence Playa Mujeres for the first time in August 2014 and I'm thrilled to report that things are still as amazing 7 years later. We decided on a quick trip Friday-Monday trip and while we weren't there for as long other lucky guests, staff made us feel like we were VIPs. We now take our kids to Finest (the brand's family resort) annually and wouldn't dream of spending our time anywhere else. Vilma and Gabriela were wonderful at check-in and a delight anytime we needed anything. Erick was the most incredible beach concierge and Anselma wouldn't dare let our drinks get half-way done before offering to bring us another round. Our absolute favorite dinner was at Agave and the manager, Enrique, was so welcoming and wonderful. Our waiter was Mauricio and he was nothing short of spectacular. Basmati came in a close second and our waiter, Anibal, brought us an incredible selection of delicious foods. If you find yourself at Basmati, let him choose for you! I don't know when we'll have another adults-only getaway, but I know I am in good hands with any of the Excellence brands. For now, we just have to look forward to our upcoming 8 days at Finest!
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Date of stay: June 2021
US$365 - US$772 (Based on Average Rates for a Standard Room)
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MexicoYucatan PeninsulaQuintana RooCosta MujeresPlaya Mujeres
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Frequently Asked Questions about Excellence Playa Mujeres
Which popular attractions are close to Excellence Playa Mujeres?
Nearby attractions include Capilla de Guadalupe (7.7 km), Playa Norte (5.9 km), and Zona Arqueologica El Meco (3.6 km).
What are some of the property amenities at Excellence Playa Mujeres?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Excellence Playa Mujeres?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Excellence Playa Mujeres?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Excellence Playa Mujeres?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Excellence Playa Mujeres?
Conveniently located restaurants include Los Tacos de Humo, Guru Beach Club & Restaurant by Lotus, and Mahache.
Are there opportunities to exercise at Excellence Playa Mujeres?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Excellence Playa Mujeres have an airport shuttle?
Yes, Excellence Playa Mujeres offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Excellence Playa Mujeres?
Yes, dry cleaning and laundry service are offered to guests.
Does Excellence Playa Mujeres offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Excellence Playa Mujeres?
The staff speaks multiple languages, including English and Spanish.