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Novotel Phuket Surin Beach Resort.

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Novotel Phuket Surin Beach Resort.
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1,125 Reviews from our TripAdvisor Community

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Showing 846: English reviews
Start your review of Novotel Phuket Surin Beach Resort.
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Singapore, Singapore
Reviewed 5 days ago NEWvia mobile

Had one of the best stay here last week. We checked in on the day of the partial blackout (11 March) and checked out on 16 march. When we arrived that day, we were informed by the front-desk staff that their generator was down and they have been on top of the problem since morning. All rooms had no electricity....

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1Thank ilyanaidan
Melbourne, Australia
Reviewed 1 week ago NEWvia mobile

Stayed 3 nights here and although we were disappointed with the beach which has changed considerably we used it as a base for visiting Bang Tao and Kampala beaches. Lovely resort, great staff and an up grade to a pool side suite were appreciated. Plenty of car parking spaces onsite and a great little coffee bar in the lobby. Great...

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Thank Vicky T
Hong Kong, China
Reviewed 1 week ago

I went to this hotel with my partner of six years and she returned to the hotel driving a hire car. Entering the hotel she was approached by the Night Staff demanding to know if she is staying at the hotel. They treated her like a prostitute in having to prove who she was. The Regional Manager did write a...

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Thank Cumflywithme
Fraser R, General Manager at Novotel Phuket Surin Beach Resort., responded to this review

Dear Cumflywithme, Please accept my apology for any inconvenience that you have experienced – the team have been counselled on the style of communication and to be more respectful in tone. It is our standard of procedure to identify in-house guests before entering the hotel for security purpose as we do have a duty of care to all guests –...

London, United Kingdom
Reviewed 1 week ago

I stayed for one night at the Novotel Phuket Surin Beach Resort on a stopover in Phuket and paid £65 GBP (post-Brexit) for a standard room. As an Accor Club member, I was upgraded to a suite on arrival and given a welcome drinks voucher for the bar. The room was perfectly pleasant for an overnight stay. Yes, the resort...

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Helpful?
Thank John D
Fraser R, General Manager at Novotel Phuket Surin Beach Resort., responded to this review

Dear John, Thank you for sharing your experience. It is great to know you are our Accor family member and good to hear that our services could make you satisfied. Regard to the room, we are currently in the process of refurbishment. You are assured that the next time when you revisit us, all rooms will be better. We would...

Pune
Reviewed 1 week ago

Review collected in partnership with Novotel Hotels
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Thank hemantspawar
Fraser R, General Manager at Novotel Phuket Surin Beach Resort., responded to this review

Kuala Lumpur, Kuala Lumpur, Malaysia
Reviewed 1 week ago

We did not expect much when we first book this hotel as the location was not really their the town. The first thing we notice was the staff there are friendly - they would stop by and chat with you for a while. Very suitable for family especially with younger kids. They organized indoor and outdoor activities for kids like...

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1Thank mingchienng
Fraser R, General Manager at Novotel Phuket Surin Beach Resort., responded to this review

Dear mingchienng, Thank you for giving us a great feedback. It is good to know that our staff and activities. All guests are VIP especially for the kids. We would like to make our guests feel like home during their stay in the hotel. Looking forward to welcoming you back again and please let me know if there is anything...

Melbourne, Australia
Reviewed 1 week ago via mobile

Really good week away. Novotel Surin beach is a great location, right across from a beautiful beach. Rooms were comfortable standard size and kept very clean. Garden and pool areas are well maintained with generous room and lounges so we never felt cramped or scrambling for a lounge. We had 2 meals and a cocktail daily included which was great...

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Helpful?
Thank LCartan
Fraser R, General Manager at Novotel Phuket Surin Beach Resort., responded to this review

Dear LCartan, Many thanks for your nice feedback. We are delighted to know you were satisfied with our services from the staff and, meal, and location. Our hotel aims to offer guests' satisfaction and make them feel like home during their stay. We will look forward to welcoming you again. Feel free to contact me for your next trip at...

Beppu, Japan
Reviewed 1 week ago

Welcomed by very efficient front of house. Given an upgrade to a suite on the second floor - huge one bedroom, large fridge with mini freezer, great toiletries, large balcony, they'd set up the sofa bed in the lounge for my daughter with Toy Story sheets/tent and given her a small gift. I think because I'm an ACCOR club member,...

Review collected in partnership with Accorhotels.com
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3Thank M2371RDadrianm
Fraser R, General Manager at Novotel Phuket Surin Beach Resort., responded to this review

Dear M2371RDadrianm, Thank you so much for sharing your comprehensive review and tips to stay at our hotel. It is fantastic to hear that you had such a great moment in the hotel. I will definitely share your feedback to our team. This will encourage us to provide the highest standard of services. Regarding pool seat/lounger, I will take your...

Reviewed 2 weeks ago via mobile

We stayed at the Novotel Surin Beach with our 4 young children (9, 7 & 4 y.o. twins) in a 2 bedroom suite. From the moment we stepped inside our room, our kids loved this place and didn't want to leave. The kids club was fantastic, with our kids begging us to keep sending them back. The staff were great...

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3Thank Robert B
Fraser R, General Manager at Novotel Phuket Surin Beach Resort., responded to this review

Dear Robert, First of all, we would like to say congratulations for your 10th wedding anniversary and thank you for giving us a nice review. We are very glad to be a part of your special wedding anniversary and perfect holiday in Phuket. It is our pleasure to offer the great services and facilities to you and especially for your...

Melbourne
Reviewed 2 weeks ago via mobile

My third visit to this Hotel and its interesting coming back in High Season for the first time, when you can see the real make-up of this property. It's geared first and foremost to suit young families with an abundance of kids activities, right down to the staff entertaining the kids in fancy costumes. It's interesting to see some of...

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Helpful?
3Thank Bruno035
Fraser R, General Manager at Novotel Phuket Surin Beach Resort., responded to this review

Dear Bruno035, It is fantastic to know that you stay with us for the 3rd time! Thank you very much. We maintain our highest standard of service to meet guests satisfaction. I would like to welcome you back for the 4th visit. If you need any arrangement for the next stay please contact me directly on fraser.ross@accor.com. – I am...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Beachfront
  • Spa
About the property
  • Wheelchair Access
  • Beachfront
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Babysitting
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Just steps from the crystal waters and white sands of Surin Beach, the Novotel Phuket Surin Beach Resort offers the perfect retreat. Contemporary comfort, a warm welcome and a cool welcome drink on arrival helps make your stay stress-free. Located just 30 minutes drive from Phuket International Airport and 25 minutes from the nightlife and shopping of Patong, you can really make the most of your time in one of Thailand's premier beach resorts. Stay connected from your deluxe room or suite at this resort-style hotel in Phuket thanks to high-speed internet access. Relax in front of the flat-screen TV as you watch a movie, or unwind on your private balcony or terrace. The white sands of Surin Beach are just a short stroll away as is the popular Catch Beach Club. ... more   less 

Additional Information about Novotel Phuket Surin Beach Resort.

Address: 106/27 Moo 3 | Surin Beach, Choeng Thale, Phuket 83110, Thailand (Formerly DoubleTree Resort by Hilton, Phuket-Surin Beach)
Region: Thailand > Phuket > Thalang District > Choeng Thale
Price Range: €46 - €156 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Phuket Surin Beach Resort. 4*
Number of rooms: 254
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com and Agoda so you can book your Novotel Phuket Surin Beach Resort. reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Courtyard Phuket At Surin Beach Hotel 1234587
Courtyard Hotel Cherngtalay
Phuket Courtyard
Courtyard Surin Beach
Novotel Phuket Surin Beach Resort. Choeng Thale
Hotel Style:
#11 Spa Hotel in Choeng Thale
#13 On the Beach Hotel in Choeng Thale
#14 Romantic Hotel in Choeng Thale
#15 Family Hotel in Choeng Thale
#15 Luxury Hotel in Choeng Thale
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Questions & Answers

Here's what travellers have asked, with answers from Novotel Phuket Surin Beach Resort. staff and other travellers.
52 questions
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Questions? Get answers from Novotel Phuket Surin Beach Resort. staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Suite is worth the extra money if you stay with 2 adults + 2 kids.”
 of 5 bubbles SeldomFlyer, 20 Dec 2016 | Read review
“if possible, try to get a room in the ground floor with terrace and pool access!!”
 of 5 bubbles counter50, 8 Dec 2016 | Read review
“Ground floor rooms have much better balconies and you can walk into the pool.”
 of 5 bubbles michielb760, 6 Sep 2016 | Read review
“If you want to be right at the swimming pool without any steps, ask for a ground floor unit.”
 of 5 bubbles ashleymG9693GJ, 13 Aug 2016 | Read review
“ground suites are large and sunny”
 of 5 bubbles 810saleha, 10 Jul 2016 | Read review
5 of 5