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231, Moo 3 Phuket, Mai Khao, Phuket 83110 Thailand
45 people are viewing this hotel
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Pool & Beach (1345)
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What is Travellers’ Choice Best of the Best?
This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travellers and are ranked in the top 1% of properties worldwide.
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
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Updated 10/07/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from JW Marriott Phuket Resort & Spa
Updated 10/07/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#1 of 23 hotels in Mai Khao
Location
Cleanliness
Service
Value
2022 Travellers' Choice Best of the Best
JW Marriott Phuket Resort & Spa is set in lush tropical gardens, with 17 kms of natural oceanfront. Twenty minutes north of the airport and steps from Mai Khao Beach, our Phuket, Thailand resort's grounds comprise 262 spacious rooms including 12 suites, all facing towards the Andaman Sea. Facilities include eleven restaurants and bars, Thai cooking school, three magnificent pools, full-service Mandara Spa, on-site turtle shelter, shopping arcade, activities-packed kids club including on-site turtle shelter. The fitness center includes two tennis courts, yoga sala. Golf available nearby.
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Property amenities
Free parking
Wifi
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Bicycle rental
Kids stay free
Valet parking
Hot bath
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Plunge pool
Shallow end in pool
Yoga classes
Fitness / spa changing rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Kid-friendly buffet
Kids' meals
Outdoor dining area
Snack bar
Swimup bar
Poolside bar
Diving
Game room
Tennis court
Aerobics
Bicycle tours
Billiards
Entertainment staff
Patio
Table tennis
Waterslide
Video game console
Babysitting
Books, DVDs, music for children
Children's television networks
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Kids' outdoor play equipment
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Manicure
Massage
Open-air bath
Pedicure
Salon
Steam room
Waxing services
24-hour security
BBQ facilities
Baggage storage
Concierge
Convenience store
Currency exchange
Gift shop
Newspaper
Outdoor furniture
Picnic area
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Soundproof rooms
Bathrobes
Air conditioning
Private beach
Additional bathroom
Coffee / tea maker
Cable / satellite TV
Bidet
Desk
Dining area
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Separate dining area
Separate living room
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Refrigerator
Electric kettle
Flatscreen TV
Radio
iPod docking station
Walk-in shower
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Quiet
Languages Spoken
English, Chinese, Filipino, Thai
Hotel links
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Location

Full view
67Somewhat walkable
Grade: 67 out of 100
37Restaurantswithin 0.5 km
1Attractionwithin 0.5 km
6450Reviews387Q+A100Room tips

Reviews
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Traveller rating
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Most Recent
Andrew G wrote a review Yesterday
Greater Sydney, Australia2 contributions
We stayed at the JW Marriott in Phuket for 8 nights with our 13 months old boy and had the most amazing stay. Not only was the weather perfect for this time of year (no signs of any monsoon) but we were treated to above and beyond levels of service from all staff across the resort. 
 What made the trip particularly special was how well the staff took care of our 13 month old. From observing that our hands were full with our baby during breakfast and offering to help out with bringing us anything at all from the buffet, to keeping him entertained for hours at the kids club, even taking him away for a walk to visit the kitchen during dessert time so that my wife and I could enjoy some quiet time over dinner. I have never seen this level of proactiveness and attention at a resort. The restaurant options are outstanding, the beach extremely clean even though we couldn’t swim (monsoon season means the wind comes onshore) although it didn’t matter as the main pool with slide and kid area was more than enough for our needs. 
 Special shout-out to Rachen, Teya, Mock, Ladda, Phon and Gift at the buffet breakfast, in fact outstanding service from all the staff at breakfast. You really made us feel like family. 
To all the wonderful girls at the kids club, you were amazing with our baby boy. 
To all the staff at the Cucina Italian Restaurant, thank you so much for a fantastic experience, to all the staff at the Deli Cafe and Benihana for your warm service and for treating our son like a little prince and to Salaeaman at the resort lobby entrance, we couldn’t have met a sweeter human being. 
 We will be back!
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Date of stay: September 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Princeluna wrote a review Aug 2022
12 contributions19 helpful votes
Hotel's Favourite
Sine before arrival we got support and good advise from Khun Game Guest Service Supervisor which he show a really good attitude and willing to help and willing to offer best help to guests, once stay in room really nice and clean and it even better with special care from Khun Som-O housekeeping who pay attention and care to make sure i will have memorable stay. Another touching point is staffs at Cucina restaurant Khun Jeeja and Sandy, beside a good foods but with special care from those staff make the meal be perfect combination. At breakfast if you have chance to talk with Khun Rachen you will love on his Hospitallity and his energy, he is making me feel very happy once talking with him. Really good jobs for this hotel
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Date of stay: August 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Janet Teo, Owner at JW Marriott Phuket Resort & Spa
Responded 3 weeks ago
Dear supapicha2020, Warm greetings from JW Marriott Phuket. Thank you for taking your time to share your stay experience with us. I will pass your compliments to the entire team as it will be very motivational for them. Once again thank you for your amazing review and we look forward to welcoming you back in the near future. With our best regards, JW Marriott Phuket Resort & Spa
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
nellclimbs wrote a review Yesterday
Kuala Lumpur, Malaysia2 contributions
JW Marriott Mai Khao has been one of our family’s preferred vacation home away from home for the past 10 years (or more). The facilities are well-maintained and we really enjoyed the gym that was upgraded recently. This time around, our trip was made even more enjoyable thanks to the help of Oy who is part of the concierge team. We are truly grateful for how she went above and beyond in helping us secure a booking for a popular restaurant (Kin Kub Ei). Oy represents the epitome of excellent hospitality and service. Thank you for a memorable stay!
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Date of stay: September 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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DH wrote a review 23 Sep
4 contributions
We have absolutely loved our 9days stay with my family in this resort. My 2 year son had loved everyday of his stay especially the turtle mascot and the balloon lady. Most of the staff remembered him / greeted him by his name Daniel and seems like he hast built a connection with them. Special shout out to all the staff who were so lovely, to Jay who looked after us and always there to check us in (how we are, how’s our stay, how’s everyone doing etc.) and he has accommodated our request which was amazing. To Khun Oy who have organised our car and day trip’s outside the hotel which was lovely. To all the housekeeping who has been very nice and make sure our room is always clean upon our return and making my son bed with added turtle cutout, elephant towels which made my son day. To the Nurse who have helped to clean my MIL wound. Also if you happen to stay in this resort don’t forget to have a dinner at Ginja restaurant food was sooo amazing and the Tepanyaki Japanese Restaurant!! We will definitely comeback again with the kids next time around! Love the Hattons! 🤍
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Date of stay: September 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Chris S wrote a review 22 Sep
18 contributions6 helpful votes
+1
This resort has everything you could possibly want: three main pools, five restaurants, a couple of cafes and bars, magnificent gardens, it's right on beautiful Mai Khao beach, and provides a courtesy bus every 15 minutes to the nearest shops and restaurants. There's a cooking school, a spa, fire shows four times a week, a kids' club, etc. But what sets this resort apart is the staff. They take hospitality to a whole new level. Nothing is too much trouble, everything is done with a smile, and we have never been looked after so well. We highly recommend this place!
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Date of stay: September 2022
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Intloff wrote a review 22 Sep
Nottingham, England, United Kingdom37 contributions12 helpful votes
The staff are lovely, the setting is beautiful, the food is great, the spa is awesome and feels like another world rather than a hotel add on... it's right on the beach but still feels peaceful. Love it
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Date of stay: September 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Oliver H wrote a review 21 Sep
1 contribution
Closer to paradise is almost impossible. Here you are pampered and gifted throughout the day. The attention and friendliness of the staff is phenomenal and more importantly not intrusive! A great kids club and the many options for adults make this hotel terrific! Above all, Jay with his incredibly friendly and helpful nature, such an employee can only wish every employer.
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Date of stay: September 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Jayzzzzzz wrote a review 20 Sep
1 contribution
Although the rooms at this resort are a bit outdated, I'd like to say that the service was great. Especially Oy, the concierge, who fully sorted out our last min trip to Phi Phi islands with full transport, and make the trip very easy and comfortable for us. She even messaged me to ensure i had transport back to Phuket and back to the airport to go back to Bangkok. She went above and beyond, and truly thankful to her for all her help. Saved us a lot of trouble and coordination. We'll be back soon! Jayne
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Date of stay: August 2022
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Janet Teo, Owner at JW Marriott Phuket Resort & Spa
Responded 5 days ago
Dear jayzzzzzz, Warm greetings from JW Marriott Phuket. Thank you for taking your time to share your stay experience with us. I will pass your compliments Khun Oy, the Concierge as it will be very motivational for her. Once again thank you for your amazing review and we look forward to welcoming you back in the near future. With our best regards, JW Marriott Phuket Resort & Spa
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Sambhav-Karnawat wrote a review 19 Sep
Jaipur, India47 contributions25 helpful votes
Wow! Wow! Wow!! These are the words I have for this resort, the staff & the services. Simply amazing! The resort is very child friendly, they have a separate kids play area where everyone from toddlers to teenagers have something to do! The Sunset views & the beachside is breathtaking! The resort’s main pool has a slide that is fun for both kids & adults. Now, to the staff & their services! Dinesh, Director F & B was superb to meet with & helped us with out pure vegetarian (no egg too) food requirements. He made sure we have at least 5-6 options everyday in breakfast & meals, without egg, 100% pure vegetarian. Chef Sunil & Chef Atul provided excellent food services! They made sure we didn’t have to go townside to find pure vegetarian food. They even made dosas & parathas everyday for our toddler even when it was not in the menu. Chef Joshua from Cucini even made a fresh pomodoro sauce for us with eggfree pizza & bruschetta. Pastry & Bakery Chef Joseph delighted us with eggless, delicious chocolate mousse! Aum & Paul from Siam Deli provided very good services on all our meals & San from the activities center always had a smile on his face & made sure we enjoyed the activities at the resort thoroughly & delighted us with popcorn on movie night! Also, the balloon lady (sorry, I missed her name) at the breakfast delighted kids with balloon figures!
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Date of stay: September 2022Trip type: Travelled with family
Room Tip: Ideal for kids Kids play area Pure vegetarian & vegan food available
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Janet Teo, Owner at JW Marriott Phuket Resort & Spa
Responded 5 days ago
Dear Sambhav-Karnawat, Warm greetings from JW Marriott Phuket. Thank you for taking your time to share your stay experience with us. I will pass your compliments to the entire team as it will be very motivational for them. Once again thank you for your amazing review and we look forward to welcoming you back in the near future. With our best regards, JW Marriott Phuket Resort & Spa
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Dhesidoodles wrote a review 17 Sep
2 contributions
We stayed for a whole week and we had the most comfortable experience in Marriott. We were greeted by Jay who was so accommodating and he had always attended our needs. He even gave his number so we could contact him anytime. Room service was also superb. After a tiring day of touring around town, we had always arrived in a fresh and clean room. We enjoyed swimming in adult pool/quiet pool.
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Date of stay: September 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Janet Teo, Owner at JW Marriott Phuket Resort & Spa
Responded 1 week ago
Dear dorywallaby, Warm greetings from JW Marriott Phuket. Thank you for taking your time to share your stay experience with us. I will pass your compliments to Khun Jay Resort Ambassador and the entire team as it will be very motivational for them. Once again thank you for your amazing review and we look forward to welcoming you back in the near future. With our best regards, JW Marriott Phuket Resort & Spa
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$121 - US$262 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
jw marriott phuket hotel mai khao, jw marriott phuket resort and spa, jw marriott mai khao, marriott phuket, phuket marriott
LOCATION
ThailandPhuketThalang DistrictMai Khao
NUMBER OF ROOMS
262
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Frequently Asked Questions about JW Marriott Phuket Resort & Spa
Which popular attractions are close to JW Marriott Phuket Resort & Spa?
Nearby attractions include Turtle Village Shops & Cuisine (0.3 km).
What are some of the property amenities at JW Marriott Phuket Resort & Spa?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
Which room amenities are available at JW Marriott Phuket Resort & Spa?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at JW Marriott Phuket Resort & Spa?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at JW Marriott Phuket Resort & Spa?
Yes, free parking, secured parking, and valet parking are available to guests.
What are some restaurants close to JW Marriott Phuket Resort & Spa?
Conveniently located restaurants include Rim Nam Pool Bar, La Sala - Anantara Mai Khao Phuket Villas, and JW Cafe.
Are there opportunities to exercise at JW Marriott Phuket Resort & Spa?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at JW Marriott Phuket Resort & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does JW Marriott Phuket Resort & Spa offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at JW Marriott Phuket Resort & Spa?
The staff speaks multiple languages, including English, Chinese, Thai, and Filipino.
Are there any historical sites close to JW Marriott Phuket Resort & Spa?
Many travellers enjoy visiting Wat Phra Thong (15.4 km).