We stayed at the JW Marriott in Phuket for 8 nights with our 13 months old boy and had the most amazing stay. Not only was the weather perfect for this time of year (no signs of any monsoon) but we were treated to above and beyond levels of service from all staff across the resort. What made the trip particularly special was how well the staff took care of our 13 month old. From observing that our hands were full with our baby during breakfast and offering to help out with bringing us anything at all from the buffet, to keeping him entertained for hours at the kids club, even taking him away for a walk to visit the kitchen during dessert time so that my wife and I could enjoy some quiet time over dinner. I have never seen this level of proactiveness and attention at a resort. The restaurant options are outstanding, the beach extremely clean even though we couldn’t swim (monsoon season means the wind comes onshore) although it didn’t matter as the main pool with slide and kid area was more than enough for our needs. Special shout-out to Rachen, Teya, Mock, Ladda, Phon and Gift at the buffet breakfast, in fact outstanding service from all the staff at breakfast. You really made us feel like family. To all the wonderful girls at the kids club, you were amazing with our baby boy. To all the staff at the Cucina Italian Restaurant, thank you so much for a fantastic experience, to all the staff at the Deli Cafe and Benihana for your warm service and for treating our son like a little prince and to Salaeaman at the resort lobby entrance, we couldn’t have met a sweeter human being. We will be back!…
Sine before arrival we got support and good advise from Khun Game Guest Service Supervisor which he show a really good attitude and willing to help and willing to offer best help to guests, once stay in room really nice and clean and it even better with special care from Khun Som-O housekeeping who pay attention and care to make sure i will have memorable stay. Another touching point is staffs at Cucina restaurant Khun Jeeja and Sandy, beside a good foods but with special care from those staff make the meal be perfect combination. At breakfast if you have chance to talk with Khun Rachen you will love on his Hospitallity and his energy, he is making me feel very happy once talking with him. Really good jobs for this hotel
JW Marriott Mai Khao has been one of our family’s preferred vacation home away from home for the past 10 years (or more). The facilities are well-maintained and we really enjoyed the gym that was upgraded recently. This time around, our trip was made even more enjoyable thanks to the help of Oy who is part of the concierge team. We are truly grateful for how she went above and beyond in helping us secure a booking for a popular restaurant (Kin Kub Ei). Oy represents the epitome of excellent hospitality and service. Thank you for a memorable stay!
We have absolutely loved our 9days stay with my family in this resort. My 2 year son had loved everyday of his stay especially the turtle mascot and the balloon lady. Most of the staff remembered him / greeted him by his name Daniel and seems like he hast built a connection with them. Special shout out to all the staff who were so lovely, to Jay who looked after us and always there to check us in (how we are, how’s our stay, how’s everyone doing etc.) and he has accommodated our request which was amazing. To Khun Oy who have organised our car and day trip’s outside the hotel which was lovely. To all the housekeeping who has been very nice and make sure our room is always clean upon our return and making my son bed with added turtle cutout, elephant towels which made my son day. To the Nurse who have helped to clean my MIL wound. Also if you happen to stay in this resort don’t forget to have a dinner at Ginja restaurant food was sooo amazing and the Tepanyaki Japanese Restaurant!! We will definitely comeback again with the kids next time around! Love the Hattons! 🤍…
This resort has everything you could possibly want: three main pools, five restaurants, a couple of cafes and bars, magnificent gardens, it's right on beautiful Mai Khao beach, and provides a courtesy bus every 15 minutes to the nearest shops and restaurants. There's a cooking school, a spa, fire shows four times a week, a kids' club, etc. But what sets this resort apart is the staff. They take hospitality to a whole new level. Nothing is too much trouble, everything is done with a smile, and we have never been looked after so well. We highly recommend this place!
The staff are lovely, the setting is beautiful, the food is great, the spa is awesome and feels like another world rather than a hotel add on... it's right on the beach but still feels peaceful. Love it
Closer to paradise is almost impossible. Here you are pampered and gifted throughout the day. The attention and friendliness of the staff is phenomenal and more importantly not intrusive! A great kids club and the many options for adults make this hotel terrific! Above all, Jay with his incredibly friendly and helpful nature, such an employee can only wish every employer.
Although the rooms at this resort are a bit outdated, I'd like to say that the service was great. Especially Oy, the concierge, who fully sorted out our last min trip to Phi Phi islands with full transport, and make the trip very easy and comfortable for us. She even messaged me to ensure i had transport back to Phuket and back to the airport to go back to Bangkok. She went above and beyond, and truly thankful to her for all her help. Saved us a lot of trouble and coordination. We'll be back soon! Jayne
Wow! Wow! Wow!! These are the words I have for this resort, the staff & the services. Simply amazing! The resort is very child friendly, they have a separate kids play area where everyone from toddlers to teenagers have something to do! The Sunset views & the beachside is breathtaking! The resort’s main pool has a slide that is fun for both kids & adults. Now, to the staff & their services! Dinesh, Director F & B was superb to meet with & helped us with out pure vegetarian (no egg too) food requirements. He made sure we have at least 5-6 options everyday in breakfast & meals, without egg, 100% pure vegetarian. Chef Sunil & Chef Atul provided excellent food services! They made sure we didn’t have to go townside to find pure vegetarian food. They even made dosas & parathas everyday for our toddler even when it was not in the menu. Chef Joshua from Cucini even made a fresh pomodoro sauce for us with eggfree pizza & bruschetta. Pastry & Bakery Chef Joseph delighted us with eggless, delicious chocolate mousse! Aum & Paul from Siam Deli provided very good services on all our meals & San from the activities center always had a smile on his face & made sure we enjoyed the activities at the resort thoroughly & delighted us with popcorn on movie night! Also, the balloon lady (sorry, I missed her name) at the breakfast delighted kids with balloon figures!…
We stayed for a whole week and we had the most comfortable experience in Marriott. We were greeted by Jay who was so accommodating and he had always attended our needs. He even gave his number so we could contact him anytime. Room service was also superb. After a tiring day of touring around town, we had always arrived in a fresh and clean room. We enjoyed swimming in adult pool/quiet pool.