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Centara Grand West Sands Resort & Villas Phuket

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Centara Grand West Sands Resort & Villas Phuket
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881 Reviews from our TripAdvisor Community

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There are newer reviews for Centara Grand West Sands Resort & Villas Phuket
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Showing 621: English reviews
Bangkok, Thailand
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 24 April 2016

I actually stay at this hotel a lot and find it to be one of the nicest places in Phuket. It's quiet, charming, clean and very well laid out. The property is right on the beach with the rooms buildings close by. They have villas, penthouses and lots of space to walk around for fun. Kids have their own pool... More 

Helpful?
2 Thank Avtar P
Herve D, General Manager at Centara Grand West Sands Resort & Villas Phuket, responded to this review

Dear Avtar P, Warm greetings from Centara Grand West Sands Resort & Villas Phuket. Thank you for taking the time to leave a review of your recent stay with us. Our returning guests are very much appreciated and always recognised for their loyalty upon arrival. Please feel free to contact me when you wish to return it will be my... More 

Level Contributor
22 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 22 April 2016 via mobile

We are still staying at Deluxe pool villa. The location of the resort is ok, near airport but far from CBD and famous good food and landmark. The villa is luxury with full facilities and the size. Great pool (bigger than expected) aS you see in the pictures. I was impressed by the big Jacuzzi. However, I am disappointed with... More 

Helpful?
1 Thank Tinynan
Herve D, General Manager at Centara Grand West Sands Resort & Villas Phuket, responded to this review

Dear Tinynan, Warm greetings from Centara Grand West Sands Resort & Villas Phuket. Thank you for taking the time to leave a review of your current stay with us, I apologise you have experienced some technical difficulties with your Jacuzzi - please contact one of the team and we will restore this to functionality ASAP. Please feel free to contact... More 

Melbourne
Level Contributor
37 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 21 April 2016 via mobile

We arrived late at night, check in took longer than we would have hoped. I actually felt sorry for Pooky at reception as he was run off his feet but very helpful. The room we booked was not the one we received, however we were given a Club membership to make up for the mistake. Turned out to be a... More 

Helpful?
2 Thank xited07
Herve D, General Manager at Centara Grand West Sands Resort & Villas Phuket, responded to this review

Dear xited07, Warm greetings from Centara Grand West Sands Resort & Villas Phuket. Thank you for taking the time to leave a review of your recent stay with us, I am delighted to know that your family enjoyed the resort and in particular Splash Jungle. Please feel free to contact me when you wish to return it will be my... More 

Newcastle, Australia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 21 April 2016

We have just spent 10 days at this resort it is quite a hike into Kata Patong etc if you aren't fussy about the cleanliness of your bathroom and floors or the smell in the hallways then this is fine in the 10 days we were there our shower was not touched mildew all around the wall and floor tiles... More 

Helpful?
1 Thank slim0nd
Herve D, General Manager at Centara Grand West Sands Resort & Villas Phuket, responded to this review

Dear slim0nd, Warm greetings from Centara Grand West Sands Resort & Villas Phuket. Thank you for taking the time to leave a review of your recent stay with us. The concerns you have raised pertaining to housekeeping issues have been shared with the leadership team for training and monitoring to prevent such occurrences that you encountered for which I apologise.... More 

Bangkok, Thailand
Level Contributor
74 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 20 April 2016

The hotel is in an isolated area away from main area of Phuket. The beach is not great at all and hotel is located right near the airport so planes taking off regularly. Many accommodation blocks and rooms are average in size and fit out. Buffet food was average better to go out onto nearby street and eat at local... More 

Helpful?
Thank Shane S
Herve D, General Manager at Centara Grand West Sands Resort & Villas Phuket, responded to this review

Dear Shane S, Warm greetings from Centara Grand West Sands Resort & Villas Phuket. Thank you for taking the time to leave a review of your recent stay with us. Mai Khao beach is a natural beach on the Andaman Sea stretching 15km and the resort is located approximately one hour away from Patong providing. Although the airport is close... More 

Sunshine Coast
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 20 April 2016

We booked this resort after buying a luxury escapes voucher. We stayed with two children (aged 6 and 8) and two adults. The water park in the resort was a big hit with the kids - we went most days for an hour or two after it opened and usually for about an hour before it closed. It was simply... More 

Helpful?
1 Thank mandandes
Herve D, General Manager at Centara Grand West Sands Resort & Villas Phuket, responded to this review

Dear mandandes, Warm greetings from Centara Grand West Sands Resort & Villas Phuket. Thank you for taking the time to leave a review of your recent stay with us. I very much appreciate your feedback which enables us to enhance our service through training. I am sorry that there had been some lapses in service that affected your experience at... More 

Birmingham, United Kingdom
Level Contributor
42 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 19 April 2016 via mobile

Great location, 20 minutes in a taxi from Phuket airport! Great water park which is also open to the public, rooms very basic, buggies service available which is needed because everything is so far away from everything, didn't come across any entertainment on the night we were there and the breakfast was near the beach. Definitely a place for the... More 

Helpful?
Thank Lynn S
Herve D, General Manager at Centara Grand West Sands Resort & Villas Phuket, responded to this review

Dear Lynn S, Warm greetings from Centara Grand West Sands Resort & Villas Phuket. Thank you for taking the time to leave a review of your recent stay with us, I hope in the future you will be able stay with us longer. Please feel free to contact me when you wish to return it will be my pleasure to... More 

Shah Alam, Malaysia
1 review
Reviewed 17 April 2016 via mobile

Overall facilities was great.The in house water theme park is a major attraction for children.Once you are in this hotel there is no need to go anywhere else.Front desk service provided by Ms Laras Jordy made me feel all is taken care off.

Helpful?
Thank Mohd Jazri I
Herve D, General Manager at Centara Grand West Sands Resort & Villas Phuket, responded to this review

Dear Mohd Jazri I, Warm greetings from Centara Grand West Sands Resort & Villas Phuket. Thank you for taking the time to leave a review of your recent return stay, I am very happy to know you had such a good experience particularly at Splash Jungle and with the assistance of Laras from our front desk. Please feel free to... More 

Bangkok, Thailand
1 review
Reviewed 15 April 2016

I stayed at the hotel with my kids during songkran holiday. The room was not clean. There was hair on the bathroom floor and the floor is slippery,,really not safe for little kid. The water park is big but the water is very dirty. When i checked out, the staff did not cancel the deposit credit from my credit card... More 

Helpful?
Thank KobPPSmith
Denis T, General Manager at Centara Grand West Sands Resort & Villas Phuket, responded to this review

Dear KobPPSmith, It’s a pity to know that you did not enjoy your experience and our service did not meet your expectations. It is not nice to hear about the unpleasant inconvenience caused during your stay. Nevertheless, we have also taken immediate actions regarding your feedback on the room and water park cleanliness and will use this to improve the... More 

Hervey Bay, Australia
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 15 April 2016

Myself, my husband and my young grandson just got back from spending 10 days at this resort. I don't understand why there are so many bad reviews because we could not fault them. After an initial problem with communication after booking the holiday, the General Manager Mr Herve was quick to contact me and apologise for the misunderstanding. Upon arrival... More 

Helpful?
Thank deejaypep90
Herve D, General Manager at Centara Grand West Sands Resort & Villas Phuket, responded to this review

Dear deejaypep90, Warm greetings from Centara Grand West Sands Resort & Villas Phuket. Thank you for taking the time to leave a review of your recent return stay. It was a pleasure for my colleague Mark and myself to meet you in Jungle Deli at Splash Jungle that afternoon. It's delightful to know that Joel and the team at Sunset... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
West Sands Resort & Villas Phuket is located on the west coast of Phuket and set in 47 acres of land with 500 metres of pristine beach frontage on Mai Khao Beach, the longest and quietest stretch of beach on this side of the island. The resort has been designed to blend in with its ecologically sensitive environment, and has its own green systems that ensure the natural resources of the area are conserved.The design focus of the resort is an extensive water park with swimming pools, a lazy river and waterslides, including a huge Super Bowl slide. All rooms, suites and villas are of modern design and are carefully sited to take advantage of the stunning views of the Andaman Sea and Phuket's dramatic hinterland.Although this part of Phuket is renowned for its extensive areas of natural and undisturbed beauty, the resort is only 15 minutes away from Phuket International Airport. ... more   less 

Additional Information about Centara Grand West Sands Resort & Villas Phuket

Address: 65 Moo 4, Mai Khao Soi 4, Mai Khao, Phuket 83110, Thailand
Region: Thailand > Phuket > Thalang District > Mai Khao
Price Range: €65 - €287 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Centara Grand West Sands Resort & Villas Phuket 5*
Number of rooms: 573
Reservation Options:
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Also Known As:
West Sands Hotel Phuket
Centara Grand West Sands Resort & Villas Phuket Mai Khao
Hotel Style:
#5 Top resorts Hotel in Mai Khao
#7 Spa Hotel in Mai Khao
#7 On the Beach Hotel in Mai Khao
#9 Luxury Hotel in Mai Khao
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Questions & Answers

Here's what travellers have asked, with answers from Centara Grand West Sands Resort & Villas Phuket staff and other travellers.
81 questions
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Questions? Get answers from Centara Grand West Sands Resort & Villas Phuket staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a room in and around blocks 3 and 4 as they are central to all areas. Also rooms close to the beach looked amazing”
 of 5 bubbles 510zacb, 29 Nov 2016 | Read review
“Lovely to have a villa near the beach to see the glorious sunsets”
 of 5 bubbles CruiseEnthusiast, 24 Nov 2016 | Read review
“Huge with balcony and large windows giving you best views of gardens and pools. ”
 of 5 bubbles ShammiSta, 16 Nov 2016 | Read review
“from what I heard the bungalows were worn and the huge buildings with heaps of rooms were our option. Did like the space in the rooms.”
 of 5 bubbles nerradithf, 16 Nov 2016 | Read review
“deluxe family room facing the water park and higher floor”
 of 5 bubbles pratikh, 1 Nov 2016 | Read review
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