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Grand West Sands Resort & Villas Phuket

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Grand West Sands Resort & Villas Phuket
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953 Reviews from our TripAdvisor Community

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Showing 660: English reviews
Singapore, Singapore
Reviewed 5 days ago NEWvia mobile

Stayed here just 1 night, overall not so good impression. Room looks tired, torn curtain not replaced. Location is rather inaccessible, need to walk quite a distance to the lobby and breakfast area. Not so good food at buffet. Too many guests overwhelm the staff. Hotel look like apartments rather than a resort. Staff is generally courteous, but probably too...

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4Thank Lee1003
Macao, Portugal
Reviewed 6 days ago NEW

WORST part is service! Being a 5-star hotel, I expected a good service but I am so disappointed. Here are some of the example: - I called front desk to ask for clothes rack for 4 times and it takes 2 hours for them to take it to our room. - I asked for making up our room and 4...

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Thank Ego W
Singapore, Singapore
Reviewed 1 week ago

We chose this resort because of the water theme park next to it(for my young kid) and stayed at the resort for 3 nights. I would have rated 2/5 if not for the friendly staff from the resort. Firstly, the housekeeping was bad. Our bed is not done properly, the bedsheet is only done half(refer to photo) and that is...

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1Thank Bernard-NHK
Denis T, Manager at Grand West Sands Resort & Villas Phuket, responded to this review

Dear Bernard, Thank you for taking time to share your experience at Grand West Sands Resort and Villas Phuket. We are very happy to read that your family had great time in water park. Splash Jungle is always highlighted by our guest as a favorite so it’s good to know that your family enjoyed it too and had pleasant days...

Reviewed 1 week ago via mobile

There are different types of rooms, suites and villas in this hotel. Very friendly staff. Large swimming pool. Beautiful Mai Khao beach is just outside the hotel's beach pool. Small water park. Thai massage and street food at the beach. Some local restaurants (Sunshine restaurant is good, value for money, friendly staff), convenience store, money exchange along the road near...

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Helpful?
Thank Karen L
Denis T, Manager at Grand West Sands Resort & Villas Phuket, responded to this review

Dear Karen, Thank you for taking time to share your experience with us recently. Your feedback is very valuable to us as we strive to delight all of our guests. We will look into your comments with the respective departments to further enhance our standard. We hope that you will give us an opportunity to serve you again in the...

Reviewed 1 week ago via mobile

We booked the hotel to swim at Splash jungle park one day but had so much fun so we bathed in two days and slept at the hotel one night. + - Hotel was clean - friendly service in the lobby, - nice rooms good wi-fi - swimming park (Splash jungle park) that were included if staying in the hotel...

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Thank Bullen S
Southern UK
Reviewed 2 weeks ago

We booked this hotel purely on the fact it WAS a Grand Centara hotel- we usually stay with GC when in Thailand (we also have our wedding booked in Krabi at a GC hotel next week) anyway, we were not informed that between booking it in Nov and arriving in Jan it was no longer a GC resort. We spoke...

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Thank cardell22
Reviewed 2 weeks ago via mobile

Family: 2 adults, 3 kids (7,5&1) Pro's: Luxury suite, good size for a family. Kitchen and washing machine helps to minimise the luggage needs. Room service for lazy evenings a good option and not over priced. Splash jungle kept the older kids busy while the baby splashed around. Lots of snacks, but not many healthy options. Good choice of pools....

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1Thank Adam S
Reviewed 2 weeks ago via mobile

No hot water supply and dirty water supply with yellow in color in bath room. Called over 6 times for assistance from 18:00 till midnight. No feedback from hotline even numerous complaints. The problem eventually fixed in the morning by next day. Some furnitures were shabby.

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1Thank 336laurencew
Lake Villa, Illinois
Reviewed 3 weeks ago via mobile

The staff who takes care of the VIP guests is 5 star all the way. Li, Ree, Ten, Yui & Tukta at the Club lounge were amazing. Remembered our names and what we preferred to drink and have for breakfast. Jungle waterpark was so much fun - my 2 year old loved it! Our villa was steps from the beach....

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Thank Suzanne S
Reviewed 4 weeks ago via mobile

Beautiful resort with amazing staff. Food and drinks were great too. Enjoyed the swimming pools, beach and splash park, great fun. Our room was a one bedroom suite that was stunning and spotlessly clean. Would definitely come back.

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1Thank Angela B

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
West Sands Resort & Villas Phuket is located on the west coast of Phuket and set in 47 acres of land with 500 metres of pristine beach frontage on Mai Khao Beach, the longest and quietest stretch of beach on this side of the island. The resort has been designed to blend in with its ecologically sensitive environment, and has its own green systems that ensure the natural resources of the area are conserved.The design focus of the resort is an extensive water park with swimming pools, a lazy river and waterslides, including a huge Super Bowl slide. All rooms, suites and villas are of modern design and are carefully sited to take advantage of the stunning views of the Andaman Sea and Phuket's dramatic hinterland.Although this part of Phuket is renowned for its extensive areas of natural and undisturbed beauty, the resort is only 15 minutes away from Phuket International Airport. ... more   less 

Additional Information about Grand West Sands Resort & Villas Phuket

Address: 65 Moo 4, Mai Khao Soi 4, Mai Khao, Phuket 83110, Thailand (Formerly Centara Grand West Sands Resort & Villas Phuket)
Region: Thailand > Phuket > Thalang District > Mai Khao
Price Range: €84 - €196 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand West Sands Resort & Villas Phuket 5*
Number of rooms: 573
Reservation Options:
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Also Known As:
West Sands Hotel Phuket
Grand West Sands Resort & Villas Phuket Mai Khao
Hotel Style:
#5 Top resorts Hotel in Mai Khao
#7 On the Beach Hotel in Mai Khao
#7 Spa Hotel in Mai Khao
#9 Luxury Hotel in Mai Khao
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Questions & Answers

Here's what travellers have asked, with answers from Grand West Sands Resort & Villas Phuket staff and other travellers.
87 questions
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Questions? Get answers from Grand West Sands Resort & Villas Phuket staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The resort is closed to airport and the noise is one of the concern. But if you close the windows, it's not much affected.”
 of 5 bubbles egow, 14 Feb 2017 | Read review
“Deluxe Room”
 of 5 bubbles abbasovshukur, 16 Jan 2017 | Read review
“Ocean 6 seems to have the best rooms.”
 of 5 bubbles 476emila, 15 Jan 2017 | Read review
“Stay in a villa. Probably the best bet and guessing you get more for your money”
 of 5 bubbles , 3 Jan 2017 | Read review
“For Deluxe Family Residences, ask for building number 7 or 8, it is closest to the Waterpark and one of the restaurants”
 of 5 bubbles AbhijitD_13, 30 Dec 2016 | Read review
5 of 5