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Hilton Phuket Arcadia Resort & Spa

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#31 of 132 Hotels in Karon
Certificate of Excellence
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Hilton Phuket Arcadia Resort & Spa
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2,933 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Phuket Arcadia Resort & Spa
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Showing 1,979: English reviews
London
Reviewed 11 February 2014

Stayed here for 4 nights over NYE with my Husband and two children. We booked an oceanview junior suite and on arrival at check in, the lady went really quiet and proceeded to get another person to continue with our check-in. The next lady told us unfortunately they were full so the suite we have would only have a partial...

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Helpful?
2Thank eliza1london
HiltonPhuketArcadia, Director of Operations at Hilton Phuket Arcadia Resort & Spa, responded to this review

Dear Guest, Thank you very much for taking the time to share your valuable feedback with us through TripAdvisor. Please accept our sincere apology for your disappointments on the room and it is indeed disappointed to learn that our offers to recover your disappointment did not meet your expectations. As you put the comment through the travel agent, we replied...

Brasov, Romania
Reviewed 10 February 2014

I stayed at this hotel for one week.They organized a nice party for us on New Years Ev The staff was, nice and helpful and the surroundings, great. It is close to the sea, although they didn't had a private beach for us , customers. Our seaview room was a little bit "oldish" needed some restorations in my opinion, not...

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1Thank ioanaraisap81
HiltonPhuketArcadia, Director of Operations at Hilton Phuket Arcadia Resort & Spa, responded to this review

Dear Guest, Thank you very much for taking the time to share your valuable feedback with us through TripAdvisor again. It was our pleasure that you had a great time with us during the festive season. We appreciate your positive comments on our resort's ground, especially the helpful service of our team members. I have passed your compliments to the...

Montross, Virginia
Reviewed 9 February 2014

My wife and I just returned from our first trip to Thailand, and we stayed at the Hilton Phuket Arcadia Resort. While I do not qualify as an expert on resorts in Phuket, I cannot imagine a better place to stay if you're visiting Phuket, Thailand. We had a Junior suite in the Andaman Wing A with a 30 foot...

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Helpful?
2Thank JohnSC5860XU
HiltonPhuketArcadia, Director of Operations at Hilton Phuket Arcadia Resort & Spa, responded to this review

Dear Guest, Thank you very much for taking the time to share your valuable feedback with us through TripAdvisor. It was our pleasure that you and your wife had great time with us as your first trip to Thailand. We appreciate your various positive comments on our resort, especially the helpfulness of our team members. We have already shared your...

Los Angeles, California
Reviewed 9 February 2014

I stayed at this hotel for one night using some Hilton points and cash. If I had paid full price for this hotel I would have been very upset. We upgraded to the sea view, which really was amazingly beautiful. The grounds of the hotel, the pools etc are all also very nice. The staff were helpful and the shuttle...

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Helpful?
Thank Jules D
HiltonPhuketArcadia, Director of Operations at Hilton Phuket Arcadia Resort & Spa, responded to this review

Dear Guest, Thank you very much for taking the time to share your valuable feedback with us through TripAdvisor. It is disappointed to know that the condition of our sea view room fell below your expectation. Please be informed that we have conducted renovation on 200+ rooms, 1/3 of total rooms. We appreciate if you experience our renovated DLX Plus...

Suzhou, China
Reviewed 6 February 2014

If you are looking for a quiet vacation along the beach, Hilton Arcadia is the best hotel to stay in Phuket. Room is spacious and clean with good quality shampoo and shower gel and soft towel. You don't need to worry about food. 2gether, 2chef, and few others on Patak road (from the entrance of Hilton, turn right, you can...

Review collected in partnership with Hilton Hotels & Resorts
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Thank Shunyugu
HiltonPhuketArcadia, Director of Operations at Hilton Phuket Arcadia Resort & Spa, responded to this review

Dear Guest, Thank you very much for taking the time to share your valuable feedback with us through TripAdvisor. As you gave us comments directly through our brand channel, we have already replied you separately. Thank you for your valuable feedback. Best regards, Akinori Ito Director of Operations Hilton Phuket Arcadia Resort & Spa

Guangzhou, China
Reviewed 6 February 2014

Very Nice Hotel facing the sea, only around 20 meters away from the sea, just across the road. The room is very large with a confortable belcony with sofa on it, we could lay on the sofa and enjoy the sunset then. We stayed there for three nights, during the stay, the housekeeping staff cleaned the room very carefully all...

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Thank Jerry L
HiltonPhuketArcadia, Director of Operations at Hilton Phuket Arcadia Resort & Spa, responded to this review

Dear Guest, Thank you very much for taking the time to share your valuable feedback with us through TripAdvisor. It is our pleasure to hear that you had a pleasant experience with us. We appreciate your positive comments on our resort offerings and service of our team members, especially housekeeping team. We are happy to share your feedback with our...

Singapore, Singapore
Reviewed 5 February 2014

this is one of the best hotels for family holidays. The relaxed atmosphere and near by beach are a blast. They have so many pools you don't know which to choose from. Kids club and activities for them keep everyone happy. Executive lounge and the sunset whilst having a cold beer is unforgettable.

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Thank 1966dean
HiltonPhuketArcadia, Director of Operations at Hilton Phuket Arcadia Resort & Spa, responded to this review

Dear Guest, Thank you very much for taking the time to share your valuable feedback with us through TripAdvisor. We are delighted to know that you and your family had a wonderful holiday with us. We appreciate your valuable comments on our resort offerings. Please be informed that we don’t have an Executive lounge as we don’t have any Executive...

Melbourne, Australia
Reviewed 5 February 2014

This is a great destination if you keep to a five star property like the Hilton. Language was a slight problem but the service was 5 star and loved the resident Thai restaurant, Thai Thai. Thought the Hilton was very family friendly but a Hilton stay is not without the Executive Lounge in this case they call it Panorama Lounge...

Review collected in partnership with Hilton Hotels & Resorts
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Thank Gary T
Kuala Lumpur, Malaysia
Reviewed 4 February 2014

We stayed Ocean View twin room. The Hotel has three pools and easy access to the beach. The beach was not so crowded and you can be relaxed on the beach. The breakfast can be taken in pool side and the taste was good.

Review collected in partnership with Skoosh
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1Thank Hiroyuki T
HiltonPhuketArcadia, Director of Operations at Hilton Phuket Arcadia Resort & Spa, responded to this review

Dear Guest, Thank you very much for taking the time to share your valuable feedback with us through TripAdvisor. We are delighted to know that you had a relaxing stay and enjoyed with our resort offerings. Once again, thank you for your feedback and we look forward to welcoming you back to our resort again. Best regards, Akinori Ito Director...

Aalborg, Denmark
Reviewed 2 February 2014

Hilton Phuket is a fantastic spacious hotel with great facilities and a very friendly staff. Me, my husband and our two grown-up sons stayed at the hotel for 11 nights in January 2014. It was our third stay at the hotel. Hilton Phuket is situated at Karon beach close to everything - a great beach, shopping and good restaurants. There...

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Helpful?
Thank hiltonfan2014
HiltonPhuketArcadia, Director of Operations at Hilton Phuket Arcadia Resort & Spa, responded to this review

Dear Guest, Thank you very much for taking the time to share your valuable feedback with us through TripAdvisor. It is our great pleasure to be rated as a fantastic resort. We are glad to hear that you and your family enjoyed the stay with us. Thank you again for your feedback. We look forward to delighting you again on...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Spa
  • Beachfront
  • Bar/Lounge
  • Free Internet
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Tennis Court
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Free Parking
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The resort is located on the island’s west coast and offers a range of fun and relaxation options for parents and children alike. The resort sprawls over 75-acres landscaped gardens, right on the golden sands of Karon Beach. The resort is conveniently located to four world-class golf courses, elephant riding, scuba diving, ancient golden temples and an abundance of shopping areas. It is the place that you’d rather be with your family for next holiday. ... more   less 

Additional Information about Hilton Phuket Arcadia Resort & Spa

Address: 333 Patak Road, Karon, Phuket 83100, Thailand
Region: Thailand > Phuket > Karon
Price Range: €76 - €200 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hilton Phuket Arcadia Resort & Spa 5*
Number of rooms: 665
Reservation Options:
TripAdvisor is proud to partner with Hilton EMEA, Orbitz, Expedia, Despegar.com, Travelocity, Hotels.com, Booking.com and Agoda so you can book your Hilton Phuket Arcadia Resort & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Phuket Arcadia Resort And Spa
Hilton Phuket Arcadia Hotel Karon
Phuket Hilton
Hilton Phuket Arcadia Resort & Spa Karon
Hotel Style:
#7 Business Hotel in Karon
#14 Top resorts Hotel in Karon
#16 On the Beach Hotel in Karon
#18 Family Hotel in Karon
#21 Spa Hotel in Karon
#25 Romantic Hotel in Karon
#28 Luxury Hotel in Karon
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Phuket Arcadia Resort & Spa staff and other travellers.
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Questions? Get answers from Hilton Phuket Arcadia Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay in Building A”
 of 5 bubbles tinap653, 16 Mar 2017 | Read review
“Room with sea view are wonderful!!!”
 of 5 bubbles 233mariamh, 13 Feb 2017 | Read review
“Higher rooms have decent views.”
 of 5 bubbles aliciap380, 11 Feb 2017 | Read review
“Get a tent & sleep in the garden”
 of 5 bubbles LLUK, 7 Feb 2017 | Read review
“A room that makes a larger suite by opening the door in between two rooms gives you no privacy.”
 of 5 bubbles 636ashleyk, 1 Feb 2017 | Read review
5 of 5