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Hilton Phuket Arcadia Resort & Spa

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#35 of 130 Hotels in Karon
Certificate of Excellence
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Hilton Phuket Arcadia Resort & Spa
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2,816 Reviews from our TripAdvisor Community

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Showing 1,916: English reviews
Nagpur, Maharashtra, India
Reviewed 24 June 2013

This resort is huge with 4 swimming pools, great water bodies and lovely view of the beach. We had booked a sea facing room which was upgraded on request to a Super Deluxe Ocean View room on the 11th floor. The check in took 30 minutes which was way too long especially after an over night flight after which our...

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Helpful?
Thank yamini_14
HiltonPhuketArcadia, Director of Operations at Hilton Phuket Arcadia Resort & Spa, responded to this review

Dear Guest, Thank you very much for taking the time to share your valuable feedback with us through TripAdvisor. We are disappointed to know that you had some unpleasant experiences during your stay with us, especially the lack of attention by our team members at the restaurant. It is totally unacceptable, and your feedback must be reported and handled properly...

Selangor, Malaysia
Reviewed 21 June 2013

This hotel is big but location is far from town and an hour from airport. It has three swimming pools and is near to Karon Beach. Stayed from 16/6-19/6 and in this period experienced 6 sessions of power outage lasting about 5mins each time. Nothing much around within walking distance from the hotel with some restaurants and stalls around Kata...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Kum Yuen H
HiltonPhuketArcadia, Director of Operations at Hilton Phuket Arcadia Resort & Spa, responded to this review

Dear Guest, Thank you very much for taking the time to share your valuable feedback with us through TripAdvisor. We are disappointed to know that some aspects of your stay fell below your expectations. We sincerely apologize for your unpleasant experience with the electricity outages. In regards to the resort location, we are located just 10-minute drive from Patong which...

Bangkok, Thailand
Reviewed 19 June 2013

Stayed there for 4 nights. Location was great just by the beach road. Check-in took a long time, but understandable that there were conference taking place at the moment. Staff were not so friendly at check-in but better at check-out. My room was wonderful, clean and cozy with a view of the pool and pleasant with a mild spa-like scent....

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Helpful?
Thank Sizzi
HiltonPhuketArcadia, Director of Operations at Hilton Phuket Arcadia Resort & Spa, responded to this review

Dear Guest, Thank you very much for taking the time to share your valuable feedback with us through TripAdvisor. We are disappointed to know that we failed to deliver warm welcome upon your check-in. We have taken this seriously and raised this issue with our Front Office team to refine our services in the future. Despite the negative aspects, it’s...

Shanghai, China
Reviewed 19 June 2013

This is a good choice for the honey moon couple to stay in Phuket. The hotel is so big and the service is good. The swimming pool is excellent and breakfast is good also. But we had to wait in the lobby for 20 Minutes since there was no spare room when we check in.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Shuai T
HiltonPhuketArcadia, Director of Operations at Hilton Phuket Arcadia Resort & Spa, responded to this review

Dear Guest, Thank you very much for taking the time to share your valuable feedback with us through TripAdvisor. It’s our great pleasure to hear that you enjoyed the overall stay with us. We appreciate your various positive comments on our resort and service of our team members. However, we disappointed to know that our team did not offer anything...

New Delhi, India
Reviewed 17 June 2013 via mobile

We stayed in this resort for 5 nights and found this to be an excellent resort. It's one of the best resorts we have stayed in. The staff was very friendly and accommodating, never was a request denied. We arrived at the resort at 1130 which was a bit earlier than the check in time but we were given a...

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Helpful?
Thank Salman_Hashmi_Delhi
HiltonPhuketArcadia, Director of Operations at Hilton Phuket Arcadia Resort & Spa, responded to this review

Dear Guest, Thank you very much for taking the time to share your valuable feedback with us through TripAdvisor. It is our great pleasure to be rated as an excellent resort. We are so glad to hear that you enjoyed your stay with us. We appreciate your compliments on our resort and the friendly service of our team members, especially...

Mumbai, India
Reviewed 15 June 2013

Very memorable stay. Nice location, nice nearby beaches. Hotel Master Chefs took special care to address our request of Indian-Punjabi Vegetraian Dinner & Breakfast. If I visit Phuket again with my family, I would chose the same Hotel again & again.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Bhagubhai P
HiltonPhuketArcadia, Director of Operations at Hilton Phuket Arcadia Resort & Spa, responded to this review

Dear Guest, Thank you very much for taking the time to share your valuable feedback with us through TripAdvisor. It is our greatest pleasure to know that you enjoyed the overall stay with us and that our team extended their dedication to fulfil your expectation. I have passed your compliments to the team in order to continue providing great service...

Essex, England
Reviewed 11 June 2013

Loved this hotel, and the staff really made it such a pleasant stay as they were so friendly. personally I had no problems with the hotel decor/age or the rooms either. one minor gripe and the reason I only give it a 4 is that you had to pay for WiFi if you wanted it in the room, (it's free...

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1Thank AlexMcDoc
HiltonPhuketArcadia, Director of Operations at Hilton Phuket Arcadia Resort & Spa, responded to this review

Dear Guest, Thank you very much for taking the time to share your valuable feedback with us through TripAdvisor. We are glad to hear that you loved the stay with us. We appreciate your comments on our resort and team members. With regards to the Internet service, we’ve decided that it was fair to charge Internet access in rooms as...

Denver, Colorado
Reviewed 11 June 2013

My family and I travel to Phuket every year and stay in different resorts to try them out... Until one day we stumbled up the Hilton Arcardia Phuket. These beats out the competition 10 fold. 80 acres of land it's like the most amazing lush green forest you've stepped foot in. The muli-cultral staff is amazing and ALWAYS willing to...

Review collected in partnership with Hilton Hotels & Resorts
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3Thank dstravelman
Sydney, Australia
Reviewed 8 June 2013

I have stayed here many times but hadn't been here in approx 5 years. Was a little worried reading some reviews that it was a bit tied. The front door reception was underwhelming and only tolerable as I knew we were only there for 5 mins before being transported to the main reception. We paid for an ocean view room...

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2Thank Waitermorebubbles
HiltonPhuketArcadia, Director of Operations at Hilton Phuket Arcadia Resort & Spa, responded to this review

Dear Guest, Thank you for your valuable feedback and for taking the time to post your comprehensive and detailed comments on TripAdvisor. We really appreciate your valuable comments, both positive and negative. We take your disappointment seriously and will explore ways we can refine our service based on your feedback. Despite of the negative aspects, we appreciate your positive comments....

Hertfordshire
Reviewed 6 June 2013

Very good hotel. The staff are excellent. The decor is very modern but sticks with the Thai style. Very big, which is great, as the hotel didn't feel too busy, even though we went during Hoilday season. Being a football fan, it was good to be able to watch important games in the sports bar; even though my team lost!...

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Helpful?
Thank Marts10
HiltonPhuketArcadia, Director of Operations at Hilton Phuket Arcadia Resort & Spa, responded to this review

Dear Guest, Thank you very much for taking the time to share your valuable feedback with us through TripAdvisor. It’s our greatest pleasure to hear that you were enjoyed the stay at our resort. We appreciate your positive comments on various aspects of the resort and our team members. We truly appreciate your comments and I’ve passed them to the...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Spa
  • Beachfront
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Tennis Court
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The resort is located on the island’s west coast and offers a range of fun and relaxation options for parents and children alike. The resort sprawls over 75-acres landscaped gardens, right on the golden sands of Karon Beach. The resort is conveniently located to four world-class golf courses, elephant riding, scuba diving, ancient golden temples and an abundance of shopping areas. It is the place that you’d rather be with your family for next holiday. ... more   less 

Additional Information about Hilton Phuket Arcadia Resort & Spa

Address: 333 Patak Road, Karon, Phuket 83100, Thailand
Region: Thailand > Phuket > Karon
Price Range: €71 - €323 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hilton Phuket Arcadia Resort & Spa 5*
Number of rooms: 665
Reservation Options:
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Also Known As:
Hilton Phuket Arcadia Hotel Karon
Hilton Phuket Arcadia Resort And Spa
Phuket Hilton
Hilton Phuket Arcadia Resort & Spa Karon
Hotel Style:
#7 Business Hotel in Karon
#17 Top resorts Hotel in Karon
#17 On the Beach Hotel in Karon
#18 Family Hotel in Karon
#21 Spa Hotel in Karon
#25 Romantic Hotel in Karon
#31 Luxury Hotel in Karon
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Phuket Arcadia Resort & Spa staff and other travellers.
63 questions
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Questions? Get answers from Hilton Phuket Arcadia Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose a high floor”
 of 5 bubbles 19Jack64, 13 Jan 2017 | Read review
“try and get a sea view”
 of 5 bubbles roy1966186402, 10 Jan 2017 | Read review
“High floor sea view Lotus wing is convenient if you have lounge access, although there were people slamming the doors early in the morning.”
 of 5 bubbles BlogGrandVoyageur, 6 Jan 2017 | Read review
“Try to get a renovated room”
 of 5 bubbles DimiPet, 1 Jan 2017 | Read review
“Ask for a sea view... they will accommodate if possible!”
 of 5 bubbles C898BLjasonf, 26 Dec 2016 | Read review
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