We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Want the lowest hotel prices? You're in the right place. We check 200+ sites for you.

Sugar Palm Grand Hillside

Show Prices
Certificate of Excellence
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
Sugar Palm Grand Hillside
Sugar Palm Grand Hillside
Panoramas (5)
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

945 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 492: English reviews
Addis Ababa, Ethiopia
Reviewed 6 days ago NEW

Hotel not well situated. Far way from beaches. and surrounded by bushes as if iin rural area. Breakfats is horrible: bananas, small oranges and slices of water melon. Do not dare bring one fruit or slice outside. They will let you know right away. Actually it is for decoration, they don't want to touch it. Do not go. Better hotels...

 Report
Helpful?
Thank peterE1618MS
Manchester, United Kingdom
Reviewed 1 week ago

The hotel is up a short but very steep hill. It's situated in a good position for the beach as most of the other hotels on the main road were cut off from the beach by a mile long wall belonging to Club Med meaning that you would have to walk around the wall to one of the access points...

 Report
Helpful?
Thank Gerard G
Goettingen, Germany
Reviewed 1 week ago

SUGAR: Sweet as the fruits and the marmelade in the morning. PALM: Two big coconut palms at the top off the hill. GRAND: Big rooms. Friendly employees, who help in every situation. Near the beach. HILLSIDE.: A famous view to the beach and the sea. Special thanks to the women, who prepare the breackfast and bring the hot water. Special...

 Report
Helpful?
Thank canopus2017
Reviewed 2 weeks ago via mobile

The best part of this hotel was its location! It's right by the main streets of kata beach so food, shopping, and the beach is within a 1-5 minute walk. Outside of that, the staff was friendly and the rooms were nice. Nothing spectacular, but the hotel definitely seems nicer in the pictures. But for an affordable, nice stay at...

 Report
Helpful?
Thank Radha P
Chelmsford, United Kingdom
Reviewed 2 weeks ago

We were returning guests to the Sugar Palm Grand Hotel, and stayed there this time for just one night. We were made extremely welcome, we arrived early due to timing of our flights, the front of house manager allowed us to leave our luggage, and provided us with beach towels. We was allocated a beautiful swim up room, which was...

 Report
Helpful?
Thank karenbennett2017
Geneva, Switzerland
Reviewed 3 weeks ago via mobile

Had a great 7 night stay here. The hotel room was big and bright and clean, the swim up infinity pool was fantastic. The hotel was mostly very peaceful, despite being pretty full, it felt nice and quiet. The staff were all very friendly and helpful, thanks especially to Mark and Michael. Kata beach is a lovely, and this hotel...

 Report
Helpful?
Thank Wintermarmotte
Helsinki, Finland
Reviewed 3 weeks ago

Had a nice stay at the Sugar Palm thou the Hotel is no longer the freshest and is showing some wear and tear. But the location is great, it is very close to the beach, 5 min max, and if you are staying at the higher level rooms you can get a lovely view. Stayed at one of the pool...

 Report
Helpful?
Thank HappyHayBale
Copenhagen, Denmark
Reviewed 4 weeks ago via mobile

The hotel has a good location and provides you with good rooms, especially if you get the ones with the balcony and private jacuzzi. The room we had was clean, nice and spacious. Besides this, we found the place a bit boring and with poor service. No guarantee for English speaking staff at the reception. The breakfast buffet is miserable.

 Report
Helpful?
Thank Sa R
SugarPalmGrand2015, General Manager at Sugar Palm Grand Hillside, responded to this review

Dear Valued Guest, Thank you for sharing your online review and for appreciating our good location and clean rooms which was nice and spacious. It is very unfortunate however to read about the service experience We sincerely apologize for this and we assure that this does not represent our standards. We do hope we could have the chance of serving...

Reviewed 4 weeks ago via mobile

We stayed st sugar palm with family and few friends over NYE for over 2 weeks and they didn't dissapoint. Rooms are quite big with nice views, they arranged in such order so you get a little bit of privacy as well. Clean rooms. Breakfast range is good and staff always very helpful and making an effort to go above...

 Report
Helpful?
Thank Inna G
SugarPalmGrand2015, General Manager at Sugar Palm Grand Hillside, responded to this review

Dear Valued Guest, Thank you very much for writing a great feedback! It is very rewarding for my team to read comments such as yours. I definitely agree with you that on a daily basis our team members gives all their effort to go above our guest expectations. We hope to have the opportunity to serve you again in Sugar...

Reviewed 5 weeks ago

Just got back after 1 night stay Jan 2017 Gym/Fitness Centre/Sauna/Steam Room/Pool Bar all stated available when I booked. On arrival all these were under construction in Peak season and not in use. Would not recommend this hotel to anyone! Only thing it had going for it was great location. But many other options available in area. Rooftop bar only...

 Report
Helpful?
1Thank jon n
SugarPalmGrand2015, General Manager at Sugar Palm Grand Hillside, responded to this review

Dear Valued Guest, Thank you for the time sharing your experience with us. We hope you accept our sincere apologies for the issues you have mentioned. We are happy to inform you that the new fitness machines are now in place and ready for use. Due to safety reasons we could not allow you to use the said machines hence...

1,192 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (1041)
Viewed
Room/Suite (192)
Viewed
Hotel & Grounds (173)
Viewed
Dining (21)
Viewed
Bathroom (50)
Viewed
View from Room (80)
Viewed
Pool/Beach Area (126)
Viewed
Family/Play Areas (1)
Viewed
Other (398)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (127)
Viewed
Grand Deluxe Room (34)
Viewed
Grand Jacuzzi Deluxe Room (30)
Viewed
Grand Pool Access Room (35)
Viewed
Pool (8)
Viewed
Dining (8)
Viewed
The Hotel (12)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (24)
Viewed
Hotel & Grounds (3)
Viewed
Pool/Beach Area (3)
Viewed
View from Room (1)
Viewed
Other (17)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Kata Beach hotels
1.5 km away
Novotel Phuket Kata Avista Resort and Spa
0.2 km away
Chanalai Garden Resort
Chanalai Garden Resort
#16 of 56 in Kata Beach
895 reviews
0.6 km away
Chanalai Romantica Resort
Chanalai Romantica Resort
#10 of 56 in Kata Beach
617 reviews
Show Prices
Show Prices
Show Prices
0.3 km away
Foto Hotel
Foto Hotel
#11 of 56 in Kata Beach
762 reviews
0.5 km away
Sugar Marina Resort - Surf
Sugar Marina Resort - Surf
#18 of 56 in Kata Beach
280 reviews
0.3 km away
Nook Dee Boutique Resort by Andacura
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Unique, trendy treat and giving you a new kind of stylish sensual experience surrounded by cascading water from eleven multi-tiered infinity swimming pools set among beautiful tropical gardens, with superb views of Kata Beach and beyond from the chic and contemporary rooms. ... more   less 

Additional Information about Sugar Palm Grand Hillside

Address: 1 Khoktanod soi 3, Kata Road | Kata Beach, Muang, Kata Beach, Karon, Phuket 83100, Thailand
Region: Thailand > Phuket > Karon > Kata Beach
Price Range: €41 - €339 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sugar Palm Grand Hillside 4*
Number of rooms: 106
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Orbitz, Hotels.com, Agoda, Travelocity, ACCOR and Priceline so you can book your Sugar Palm Grand Hillside reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sugar Palm Grand, Hillside Hotel Kata Beach
Sugar Palm Grand Hillside Kata
Sugar Palm Grand Hillside Phuket/Kata Beach
Hotel Style:
#8 Spa Hotel in Kata Beach
#11 Luxury Hotel in Kata Beach
#13 Romantic Hotel in Kata Beach
#14 Family Hotel in Kata Beach
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Sugar Palm Grand Hillside staff and other travellers.
11 questions
Ask a question

See all questions (11)

Questions? Get answers from Sugar Palm Grand Hillside staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The swim up pools seemed a bit pointless because of the other pools around them and the are all overlooked.”
 of 5 bubbles gerardg851, 12 Feb 2017 | Read review
“Worth paying a little extra for swim up room”
 of 5 bubbles karenbennett2017, 2 Feb 2017 | Read review
“Go for the upper swimming pool access rooms, but be prepared to the climb a bit.”
 of 5 bubbles HappyHayBale, 25 Jan 2017 | Read review
“Choose another hotel”
 of 5 bubbles 311jonn, 16 Jan 2017 | Read review
“Pool access and or rooms with a view over Kata Beach. Be prepared to walk steep hills.”
 of 5 bubbles 262tommyw, 8 Jan 2017 | Read review
5 of 5