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Rancho Encantado

901 reviews
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Traveller (997)
Room & Suite (152)
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Overview
  • Excellent74%
  • Very good20%
  • Average4%
  • Poor1%
  • Terrible1%
Travellers talk about
“boat trip”(16 reviews)
“bacalar lagoon”(15 reviews)
Free Internet
Free Parking
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
Airport Transportation
2.5 Star Hotel
All hotel details
Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (901)Write a Review
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151
65
16
5
4
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151
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Show reviews that mention
All reviewsboat tripbacalar lagoonpool and hot tubfish tacoscochinita pibilromantic dinnermini fridgerooms are largegarden roomlonger staycomplimentary kayaksexcellent restaurantlake viewoff the highwaypurified wateryucatan peninsulaspent one night
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1 - 5 of 241 reviews
Reviewed 5 days ago

Beautiful property on a breathtaking lake. This was a fantastic place to unplug for a couple of days. Our days were spent reading on our private terrace or at the dock, kayaking on the lake (provided for free to guests), playing board games (also provided...More

Thank willwander4food
Hotel's Favourite
A TripAdvisor Member
Amsterdam, The Netherlands
2
Reviewed 12 September 2017 via mobile

The highlight of our Mexican roadtrip. The scenary is stunning. The rooms are clean, spacious and nicely decorated. And the restaurant is perfect: great food and atmosphere. My kids enjoyed swimming in the fresh water of the lake, snorkkeling and relaxing in the hammocks. A...More

Thank A TripAdvisor Member
Response from Osmara D, Guest Service Manager at Rancho EncantadoResponded 13 September 2017

Dear Guest Thank you for leaving these comments. We are glad that you enjoyed the rooms and cuisine and the beautiful lagoon can't wait for you to come back and experience Rancho Encantado once again. Sincerely,

Reviewed 1 week ago

We stayed for three nights and loved every minute of it, our room was big and spatious and had an dock access into the lake which gave it a unique touch We were celebrating a Birthday and the staff responded very well to help us...More

Thank MAGPM
Reviewed 3 weeks ago

Rancho Encantado is beautifully situated by the Lake Bacalar - although not in the center of the city of Bacalar. Remember to pay a visit to the city, because it is really worthwhile. Rancho Encantado is a big hotel, compared to where we normally stay,...More

Thank Arlund2014
Response from Osmara D, Guest Service Manager at Rancho EncantadoResponded 2 weeks ago

Dear Arnauld2014 Thank for you for taking the time to write a review, We are thrilled to hear that you had an amazing time in Rancho Encantado we hope you coming back soon, here will be your home away from home. Sorry for the inconvenience...More

Reviewed 4 weeks ago via mobile

First of all I will say that the place is very nice, the people is also very nice and the food is very tasty, no question about that, however they should tell you that at the moment (January 2018) there is construction going on during...More

1  Thank Omi_Wan
Response from Osmara D, other at Rancho EncantadoResponded 3 weeks ago

Dear Omi Wan Thank you for letting us know part about your experience and for recognizing our services. I will share this comment to our staff for providing you a memorable time. We are very sorry that our remodeling has caused you inconvenience, we are...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free Parking
Restaurant
Pool
Free Internet
Bar/Lounge
Spa
Hotel Amenities
Free Parking
Airport Transportation
Concierge
Multilingual Staff
Room amenities
Air Conditioning
Minibar
Refrigerator in room
Things to do
Restaurant
Pool
Bar/Lounge
Spa
Hot Tub
Outdoor pool
Details
Price range
US$124 - US$234 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$124 - US$234 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (997)
Room & Suite (152)
Pool & Beach (123)
Dining (45)
Family and Play Areas (22)
Questions & Answers
Ask a question
Ally A
6 May 2017|
AnswerShow all 2 answers
Response from RanchoEncantado | Property representative |
Hello Ally. Yes, the hotel has a TV where we will be showing the fight. The TV is located in the Selva Maya salon, right next to our restaurant,
0
Votes
Ally A
29 April 2017|
AnswerShow all 3 answers
Response from RanchoEncantado | Property representative |
Hello Ally. Yes, each room has a hair dryer, body soap, hand soap, shampoo and conditioner. There is also a coffee kit, coffee maker and purified water.
1
Vote
GneissDay
17 January 2017|
AnswerShow all 3 answers
Response from MADPhilOxon | Reviewed this property |
We had a lagoon master suite for 2 nights (I can't remember the room no., but it was called 'Toh'). This was on the ground floor. It was large and had an inside 'sitting area'. It had lagoon access with a small jetty. It... More
0
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Room Tips
"Spring for a master suite!"
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"Rooms by the lake are amazing"
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"Best with access to the lagoon."
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"Lagoon Views are the best"
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