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Hotel Equatorial Penang

Traveller (670)
360
Panoramas (34)
Dining (105)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
Hotel Equatorial Penang is a 5-star convention resort within the city. The hotel is well situated within minutes from the Penang International Airport, the Penang Free Industrial Zone, and the heritage city of George Town. Located on a high elevated ground, Hotel Equatorial Penang offers breath-taking views of the lush landscaped garden, greenery golf course, city, and Penang skyline – including two Penang bridges. The hotel houses 662 well-appointed guestrooms and suites in 2 wings – the Main Wing & the North Wing; where both share a spacious lobby. All accommodations feature private balcony overlooking beautiful views. Club and suite guests enjoy exclusive access to the Equator Club Lounge. As a premier destination for business events, the hotel is a world class venue with exceptional facilities in its 2 column-free ballrooms and 21 function rooms. Indulge in refined culinary at four restaurants and a poolside bar, or recreational and wellness facilities.
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Property amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Free Internet
Spa
Breakfast included
Airport Transportation
Banquet Room
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Golf course
Hot Tub
Laundry Service
Meeting Rooms
Multilingual Staff
Outdoor pool
Paid Wifi
Shuttle Bus Service
Tennis Court
Wheelchair Access
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Room features
Suites
Good to know
HOTEL STYLE
Great View
Business
HOTEL CLASS
668Reviews
1,115Photos
11Q+A
100Room tips
Traveller rating
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Popular mentions
Hotel EQ is common sense in Penang. The Location is great, staff is friendly, rooms are big, breakfast buffett is perfect. Restaurant serve very good Food and Prices are absolutely ok. Beds do have good metraces, are clean and tidy. Pool is nice, gym ok, gardens lovely, bar
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I spent 4 nights here over Chinese New Year and it was my 2nd stay. The EQ, as it is affectionately called, is one of the few truly 5-star hotels in Penang. I enjoyed my stay this time more than the first, as the rooms and certain public areas seemed to have been refreshed
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This hotel is ideally located on the island if you're planning to visit the main touristic sites. The pool is gorgeous and the staff is very professional and helpful. We stayed for seven days and particularly appreciated the breakfast that's very copious and varied (which is
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Response from Equatorial_Penang, Manager at Hotel Equatorial Penang
Responded 6 days ago
Dear Guest, We are overjoyed receiving your kind words and appreciation towards all of us! It's heart-warming to hear that you've had a wonderful stay with us! I sincerely thank you for choosing us during your visit to the island and taking the time to give me your sincere feedback. I’m extremely glad to hear that you were fond with our pool and pleased with our staff service. I can’t wait to share this with the rest of my team members! I’m sure all my team members were more than happy to assist you as much as you’ve enjoyed your stay with us. Not only that, it’s truly pleasing to know that you enjoyed our breakfast prepared by our Chefs and the rest of the F&B team. Your heartening words makes all of us wants to strive even better to all our guest. Please rest assured that we are always striving to improve the services and facilities we provide and your concern on the pillow is duly noted. All of us here look forward to the pleasure of welcoming you back soon! My Best, Rina Mariani Executive Assistant Manager Sales & Marketing and Room Division Hotel Equatorial Penang 1, Jalan Bukit Jambul, Bayan Lepas, 11900 Penang, Malaysia E: rinamariani@pen.equatorial.com | W: penang.equatorial.com
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+2
Just spent three days there. It is huge in its garden and outdoor facilities. Traffic does not seem high perhaps due to a very large space available to everyone. It is close to a golf course. There are many choices of restaurants. I tried the Japanese at lunch but not
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Response from Equatorial_Penang, Executive Assistant Manager Sales & Marketing and Room Division at Hotel Equatorial Penang
Responded 4 weeks ago
Dear Mr CK, Warmest greeting from Hotel Equatorial Penang! It's heart-warming to hear that you had a wonderful stay with us! We sincerely thank you for taking the time to give us your honest feedback. I’m pleased to hear that you favor the hotel outdoor facilities and hidden garden to radiate soothing and calming aura. We are also lucky to be located next to a golf course that does not only attract golfers but also offers a panoramic view from the hotel balcony. Adding to that, it is also delightful to hear that the service provided by my banquet team has exceeded your expectations. On another note, my sincere apologies that the lunch served at our Japanese Restaurant did not meet your satisfactory level. Also, rest assured that your feedback on the adding more local dishes to the breakfast menu is duly noted and I’ll be sure to share with the respective F&B team members. We truly look forward to strive even better in the near future so that we may cater to your every needs. Thank you and have a great week ahead! My Best, Rina Mariani Executive Assistant Manager Sales & Marketing and Room Division Hotel Equatorial Penang1, Jalan Bukit Jambul, Bayan Lepas, 11900 Penang, Malaysia E: rinamariani@pen.equatorial.com | W: penang.equatorial.com
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Spent six nights at this hotel booked through Expedia.com with a flight package to Penang. We selected this hotel based on trying out the dining experience at the Japanese restaurant, Dama cafe, and Sichuan restaurant. Good service delivered but food quality did not exceed
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Response from Equatorial_Penang, Executive Assistant Manager Sales & Marketing and Room Division at Hotel Equatorial Penang
Responded 9 Jan 2019
Dear Guest, Warmest greeting from all of us at Hotel Equatorial Penang! Thank you for having chosen to stay with us again during your most recent visit to the island. Firstly, I'm truly sorry to hear of your unpleasant dining experience with us. Rest assured that I have shared your feedback with Chef and F&B team to look into this matter as we are always looking to improve the facilities and services to cater to all our guest's needs. Your feedback on the discounted rate offer in all our dining outlets is duly noted. Kindly be informed that our hotel is located only minutes away from many attractive location Penang has to offer. Besides being close to extraordinary story of healing powers of Snake Temple to recreational home of Jerejak Rainforest, we are also located near to Air Itam which has Kek Lok Si, the Pagoda of Ten Thousand Buddhas. Please don't hesitate to reach out to any of my team member upon your next visit and we'll be more than happy to assist you in making your stay enjoyable. Please be certain that we take all our guests feedback into serious consideration. Once again, thank you and all of us look forward to the pleasure of welcoming you back again with more to offer. My Best, Rina Mariani Executive Assistant Manager Sales & Marketing and Room Division Hotel Equatorial Penang1, Jalan Bukit Jambul, Bayan Lepas, 11900 Penang, Malaysia E: rinamariani@pen.equatorial.com | W: penang.equatorial.com
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Guest room amenity
Professional photo exclusively commissioned by TripAdvisorHotel Equatorial Penang
The Presidential Suite at the Hotel Equatorial Penang
Professional photo exclusively commissioned by TripAdvisorHotel Equatorial Penang
The Presidential Suite at the Hotel Equatorial Penang
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Dear HEP Management Team, Thank you for paying due attentions to the safety/privacy concern raised pertaining to restrictions of shower room usage in the fitness center for guest/member under 18 years old. I appreciate the high professionalism demonstrated by your management staff/leader i.e. Jerome for his active listening and honoring his commitments in resolving the highlighted concerns and implement fixes in timely manner. You have shown your leadership and regain our trusts. Kudos!
1 vote
Check with the transport desk at the hotel, they should be able to guide you with details.
0 votes
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Dear Irafs, We have both smoking and non-smoking rooms available. Please let us know upon making your reservation and we will ensure to assign you to one. Looking forward to welcoming you to Hotel Equatorial Penang soon. Yours sincerely, Willem Hagedoorn Director of Operations
0 votes
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"Floor 8 and upper"
"Get a golf course view to get sunlight in the morning."
"Pool side view is the preferred"
"Corner suits are large and quiet"
"top floor, sea view"
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PRICE RANGE
US$73 - US$113 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
equatorial penang hotelequatorial penang bayan lepas
LOCATION
MalaysiaPenangPenang IslandBayan Lepas
NUMBER OF ROOMS
662
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