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Hotel Equatorial Penang

Traveller (661)
360
Panoramas (34)
Traveller (661)
360
Panoramas (34)
Dining (102)
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Rooms
23 Dec24 Dec
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1 room, 2 adults, 0 children
Standard Room
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About
Location
Cleanliness
Service
Value
Certificate of Excellence
Hotel Equatorial Penang is a 5-star convention resort within the city. The hotel is well situated within minutes from the Penang International Airport, the Penang Free Industrial Zone, and the heritage city of George Town. Located on a high elevated ground, Hotel Equatorial Penang offers breath-taking views of the lush landscaped garden, greenery golf course, city, and Penang skyline – including two Penang bridges. The hotel houses 662 well-appointed guestrooms and suites in 2 wings – the Main Wing & the North Wing; where both share a spacious lobby. All accommodations feature private balcony overlooking beautiful views. Club and suite guests enjoy exclusive access to the Equator Club Lounge. As a premier destination for business events, the hotel is a world class venue with exceptional facilities in its 2 column-free ballrooms and 21 function rooms. Indulge in refined culinary at four restaurants and a poolside bar, or recreational and wellness facilities.
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Property amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Business Centre with Internet Access
Meeting Rooms
Tennis Court
Wheelchair Access
Bar/Lounge
Shuttle Bus Service
Free Internet
Spa
Paid Wifi
Breakfast included
Dry Cleaning
Hot Tub
Golf course
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Airport Transportation
Outdoor pool
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Room features
Suites
Good to know
HOTEL STYLE
Great View
Business
HOTEL CLASS
Reviews(593)
Traveller rating
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Rafidah761
Kuala Lumpur, Malaysia
115
Reviewed 2 days ago
very knowledgeable and friendly - what to do , where to go and what to eat. Not the tourists way but what the locals like and do. We have been staying in Equatorial Penang whenever we go to Penang. Yes, they do not have a beach but you can always drive to the beach, unless you want to stay at a beach hotel. EQ is near most activity area. Ak the concierge to help you plan your visit. And there is always the shuttle service whereby the drop off points are quite convenient for you to move around.
Date of stay: November 2018
Thank Rafidah761
tail2017
Flushing, United States
20
Reviewed 2 weeks ago
Great hotel! Amazing hotel lobby design that brings the outside environment inside the lobby. Restaurants had great food. Rooms are clean and spacious. Our room's terrace has a nice view of the mountains in our room. Very well equipped fitness center and a large yoga/stretch out room. Pool was large and gorgeous, complete with a waterfall. Free live performance (two beautiful singers) every night except for Sunday nights. Business center has two computers and I was able to go online/print with no issues. Hotel staff is polite and professional. When you get tired of walking around Penang you can take a day off and just relax at the pool and enjoy the gym and restaurants. I would definitely recommend!
Date of stay: November 2018
Thank tail2017
Response from Equatorial_Penang, Executive Assistant Manager Sales & Marketing and Room Division at Hotel Equatorial Penang
Responded 1 week ago
Dear Guest, Warmest greeting from Hotel Equatorial Penang! Thank you for sharing how happy you are with the hotel facilities and services we provide during your visit with us. It’s truly pleasing to know that you enjoyed our food prepared by our Chefs and the rest of the F&B team. Also the fact that you find the room clean and spacious added with a beautiful view as we're lucky to be located on hilltop. I'm pleased that you're satisfied with Equinox Gym and Spa facilities and our very own band coming all the way from Philippines. Not only that, I’m extremely glad to hear that you were fond of the pool with our special added man-made waterfall feature. I’m sure all my team members were more than happy to assist you as much as you’ve enjoyed your stay with us. Please accept my sincere gratitude for your beautiful compliments and all of us here look forward to the pleasure of welcoming you back soon! Once again, thank you and have an amazing week ahead! My Best, Rina Mariani Executive Assistant Manager Sales & Marketing and Room Division Hotel Equatorial Penang1, Jalan Bukit Jambul, Bayan Lepas, 11900 Penang, Malaysia E: rinamariani@pen.equatorial.com | W: penang.equatorial.com
KylieLow
Kuala Lumpur, Malaysia
142
Reviewed 2 weeks ago
This hotel was chosen for my short trip due to the Penang Bridge International Marathon (PBIM) Run falls on 25/11/2018. Room was spacious, very clean. I was assigned to a lower floor, I could hear kids running around the corridors, upstairs room was making noise, etc. Hotel location is rather far from any nearby food stalls and convenient stores,

Overall the stay is quite pleasant except:
1. Check-in was delayed due to a large crowd of runners.
2. Reception staff / Bell/Transportation staff were too busy and I can't feel any friendliness nor attentive shown on their face when I requested some help.

I also experiencing room Smart TV system has no signal, however, customer service attended to my issue promptly and sent the maintenance guy within 10 min. I am satisfied with this.
Date of stay: November 2018
Thank KylieLow
Response from Equatorial_Penang, Executive Assistant Manager Sales & Marketing and Room Division at Hotel Equatorial Penang
Responded 1 week ago
Dear KylieLow, Warm greetings from Hotel Equatorial Penang! Firstly, thank you for choosing to stay with us during your most recent visit to the island for Penang Bridge International Marathon. We are very lucky to be located only 15 minutes away from Penang Bridge. I’m very pleased that you find the hotel room spacious and clean. On another note, please accept my sincere apology for the long waiting process of check-in upon your arrival. Added with the noise and lack of warmth you’ve experienced by my team members. I can well truly understand your disappointment. I’m glad that my colleagues are able to attend you and resolved the TV connection problem. Rest assured that I’ve shared all your feedback with my respective team members so that we may look into avoiding this in the near future. Once again, I humbly apologise for not providing you our usual 5-star service and on behalf of the entire team, all of us look forward to welcoming you back again with more warmth and well improved service! My Best, Rina Mariani Executive Assistant Manager Sales & Marketing and Room Division Hotel Equatorial Penang1, Jalan Bukit Jambul, Bayan Lepas, 11900 Penang, Malaysia E: rinamariani@pen.equatorial.com | W: penang.equatorial.com
Rizka A
20
Reviewed 3 weeks agovia mobile
The electricity has been off for about 1 hour now. I don’t know is that considered “normal” in 5 stars hotel like this, but definitely I never experienced in other 5stars hotel. As a fellow hotel employee, I see is that sometimes things like this can be happen BUT! When I came down to lobby to ask the reception bout the maintain progress, she wasnt friendly at all..never recieved friendly service anyway. Hopefuly you imporoved your employee services.
Date of stay: November 2018
Thank Rizka A
Response from Equatorial_Penang, Executive Assistant Manager Sales & Marketing and Room Division at Hotel Equatorial Penang
Responded 3 weeks ago
Dear Rizka, Warmest greeting from Hotel Equatorial Penang! Thank you for reaching out to us following the incident that took place during your most recent visit to the island. Kindly be informed that the electricity power had a break throughout the entire Bukit Jambul area and not just the hotel. This is due to the 11kV power line transmission tripped from 04.25am to 05.44am. The hotel backup power generator operated within two minutes since the time of occurrence and all guest bathroom should have the lights on. I can truly understand your frustration for the waiting process and my team and I are looking into how we can avoid this incident from repeating in the near future. Also, your feedback on the service provided by my Front Office colleague is duly noted. I will be sure to further investigate this matter with my Front Office team members. I’ll be sure to follow up on this matter personally as we take all our guests feedback into serious consideration. Please accept my well-intended apology for the unpleasant experience and have a pleasant week ahead. My Best, Rina Mariani Executive Assistant Manager Sales & Marketing and Room Division Hotel Equatorial Penang1, Jalan Bukit Jambul, Bayan Lepas, 11900 Penang, Malaysia E: rinamariani@pen.equatorial.com | W: penang.equatorial.com
y0ungsters
Glasgow, United Kingdom
245
Reviewed 4 weeks ago
This hotel was amazing. The decor was interesting with lovely garden and water features. The staff were all exceptional. They had many grades of rooms. We were up graded to entry to the VIP lounge, which was wonderful. Beautifully presented nibbles, snacks and apperatifs every night.
Date of stay: October 2018
Thank y0ungsters
Response from Equatorial_Penang, Executive Assistant Manager Sales & Marketing and Room Division at Hotel Equatorial Penang
Responded 4 weeks ago
Dear Guest, Warm greetings from Hotel Equatorial Penang! Thank you for sharing how happy you are with the facilities and services we provide during your visit with us. It’s pleasing to know that you enjoyed our garden and water feature by the lobby. Not only that, we’re happy to hear that you were fond of the snacks option we offer. I can’t wait to share more new ideas the F&B team has in store in the near future! I’m sure all my team members were more than happy to assist you. Please accept my sincere gratitude for your beautiful compliments and all of us here look forward to the pleasure of welcoming you back soon! My Best, Rina Mariani Executive Assistant Manager Sales & Marketing and Room Division Hotel Equatorial Penang1, Jalan Bukit Jambul, Bayan Lepas, 11900 Penang, Malaysia E: rinamariani@pen.equatorial.com | W: penang.equatorial.com
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BokEngC
12 October 2018|
Answer
Response from BokEngC | Reviewed this property |
Dear HEP Management Team, Thank you for paying due attentions to the safety/privacy concern raised pertaining to restrictions of shower room usage in the fitness center for guest/member under 18 years old. I appreciate the... More
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ChanW445
5 September 2018|
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Response from Bomoh | Reviewed this property |
Look at the hotel website IMMEDIATELY
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Room Tips
"Pool side view is the preferred"
Trail36744108440
4 weeks ago
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"Corner suits are large and quiet"
khorshedkanga
17 Oct 2018
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"top floor, sea view"
ilnero2015
28 Sep 2018
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"Get one with a view of the sea if possible"
Chandrasuppiah
2 Sep 2018
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PRICE RANGE
US$80 - US$114 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
equatorial penang hotelequatorial penang bayan lepas
LOCATION
MalaysiaPenangPenang IslandBayan Lepas
NUMBER OF ROOMS
662
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